AIR Communities Reviews

The Elm has gone signficantly downhill I live on a high floor at the Elm and really like my apartment. Bozzuto was not very good, but then came AIR. The entire team at AIR seem determined to overpromise, underdeliver, and nickel and dime us for more money at every possible chance. Living in the building has taken a serious drop. The man-hours at the front desk are inadequate, they want to charge us for delivering packages, the dog situation is getting worse (poop and pee in many public areas), the police have been coming more regularly to deal with tenant issues, the amenities mostly don't work very well, and management is out of touch with reality. They are constantly putting out fires. Communication is terrible. There are charges for things that aren't on the lease, and people have been living with things like cigarette butts flying out the windows and down onto their decks. We've already been through one general manager and are on our second - they are just AIR people who do (and don't do) what corporate wants. Now that Blackrock bought Air, I imagine management will be taking their packages and early retirement. I don't expect much. It's a good building. It is poorly managed. Most of us are either planning to leave or have already left. It's not like we didn't try to help them. We did. But they promised and promised and things have gotten worse.

Revising my previous review. I have been here for almost a year and it has been slowly going downhill for me. I love the location and don't mind the noise but the management and they way they communicate is terrible. The recent flood damage could of been minimized by waking people up at 2am when it was first reported that flooding was happening. They also added to this by trashing everything in our fridges and I mean everything while also helping themselves to beer, candy and whatever was available. This is after the lack of enforcing mask wearing in the gym( I have to be extra careful because I help out with my niece). The elevators are constantly out for months at a time. Oh and for the past two days there has been blood on the first floor....

We've been living here for a year and a half now. We love the amenities and the residents - the strong sense of community (lots of expats) is the reason why we're staying and not leaving. BUT We have strong concerns regarding the lack of security in this building. Twice we've had visitors on our patio furniture that woke us up when we were asleep at night (playing with our daughter's toys, staying on our chairs, swimming/screaming in the fountain). Two of our best friends (two separate incidents) had their tires stolen in the garage yesterday and today respectively. We've seen people being escorted by the cops in the morning... I've found poop all over the pool one morning (after seeing a group of teenagers we'd never seen before hanging out and leaving by the street gates...) what will the next thing be? We moved here because we thought it was safe but clearly it isn't.

Let me begin by saying that we will NEVER live at Mariners Cove. Today, my husband and I got off work and arrived at Mariners at 5:40PM as they are open until 6PM (at least that is what their office hours say). We informed Christian that we were looking for a 1 bedroom. He then told us that he had already turned the lights off in the model but could quickly show us since they were almost closed. He never even asked our names and hurriedly took us to the model apt which was not even furnished. He made us feel like we'd completely inconvenienced him even though he was still on the clock. We literally were not there more than 5 minutes and he never took down any information to follow up with us. In addition to the HORRIBLE customer service, their fees are ridiculous. Charging for street parking is unacceptable let alone a $55 per month pet rent. That is the highest we have ever seen for a 30lb dog. We are very disappointed that a leasing agent like Christian is allowed to work with potential new tenants - we can't imagine anyone wanting to live in a community with awful customer service and carelessness.

My daughter just moved out of this nightmare housing development. It looked fantastic going in but the place reeks of pet urine on the turf even from the top floor. They closed the pool for 6 months with no alternate or rent return and then elevators were out for weeks. There were roaches and the place was NEVER HELPFUL. I advise you to look elsewhere. Now they have KEPT our damage and cleaning fee when we paid $350 to have it cleaned and there were NO DAMAGES on the walls!!!!!!!!!

DO NOT RENT HERE

I'm living a nightmare since when I moved here, my house has an outbreak of mouses, I've already talked to everyone in my building and everyone said the same thing that the mouses have become pets, I've lived here for 7 months and It was a worse decision, I already sent photos to the office, I sent several emails and they won't let me move out,I have an 11-month-old and we can't live with mouses. the last time i called the office they said that I'm going to have to live like this they already did everything or do i break my lease and pay 3 rents, this place is rubbish, I pay super expensive rent to live with mouses? and I called the board health and they said that no one has ever complained here which is a lie because I already talked to my neighbors and everyone already called, only those who live here know what a nightmare it is. I just want to move out and move on with my life.

you will get horrible service and maintenance, everything in apartment is old so like your AC may not work heat may not work, they will avoid all cost to fix it and will take several months to service and fix it if your lucky. The customer service in the front office is nice but on weekends only have one person in the office so you will be waiting in a line about an hour min. Word of advice, DO NOT WASTE YOUR MONEY ON THIS CRAP HOLE, YOUR BETTER OFF PAYING A BIT MORE AND GOING SOMEWHERE ELSE BELIEVE ME. They don't really follow up, logistics are very unorganized,

Overpriced and charges you an arm and a leg to vacate (fees, hiring a professional cleaner, etc). They increase rent pricing by hundreds if you want to sign another lease. Not worth it.

Was stood up 2x in the same day for a virtual tour. Also, we could not get a hold of an actual person. When you call you get hung up on automatically. We decided that was enough red flags to move our search on to other places. Trust the reviews!

Used to love this building, but new owner, Aimco, took over. They slowly did away with services while charging more and than recently did away with 24/7 concierge without advising residents of this major quality of life and safety change. Instead they sent an email one day after ending service, saying they were "excited" to have "enhanced" security service. The "enhanced" service is someone sitting in a building attempting to monitor numerous screens from not only our building but all of their other recent non-concierge buildings. Security in building is now non-existent as the new "security" has no ability to vett people coming to door or parking lot gate. "Security" lets anyone in without any check on whether they should be here. If security is important to you, this is not your building.

Where to begin...The good: fairly inexpensive for the area, decent pool and volleyball court, maintenance guys are so nice and will do just about anything to try and help you out!! The dog park was cool too.The bad:Bathrooms - shower drips constantly and "can't be fixed"Kitchen- VERY cheap cabinets. drawers constantly breaking/ not closing all the way/ does not fit properly (even after maintenance). Appliances are from the 1960's by the looks of it. Move in day- did not seem all that clean, things were not ready to be used (broken drawers/ stuck doors/ etc) we filed about 6 maintenance requests right from the get goStaff: very nice when we first moved in and once we told them we were moving out (because we felt unsafe after a neighbor vandalized both of our vehicles!!!) they got impressively rude. Interesting how someone can be so nice and then become so mean when you try to remove yourself from a dangerous situation. Maintenance guys were awesome though Parking: we had bought two car ports (30$ each a month on top of the 10$ parking fee) and multiple days we found random cars parked in our spots... it took a while before anything was done about it. And then the vandalism started. My sisters car was keyed and shot at with what we assume to be a BB gun and mine had the windows vandalized and cracked with some scratches on my door. Now, the staff at Creekside did try their best to get to the bottom of it, we knew who the culprit was but without any "proof" there was nothing they could do (even though he has been trouble in the community before) so we decided to terminate our lease and get the hell out of Creekside. Thankfully we were able to leave peacefully and without crazy fees. All in all, save yourself the trouble and look elsewhere. It looks great online but that's about it. Have of the items they have pictured on their website are from maaaany years ago and no longer exist.

We called and made an appointment to see a unit since we traveled from Arizona to house hunt. We arrive right at the scheduled time and the employee said he couldn't help us yet since he had not clocked in. Then after having us wait 10 minutes, he proceeds to tell us that he doesn't have anything to show us. If that was the case, then why did he set up an appointment to show us a place? The guy was not apologetic at all and very rude. Poor customer service. We never actually saw a unit, so I can't review the units, but they looked nice on the outside.

Do not rent from foxchase! The management is impossible to get a hold of. They don't return emails or phone calls. They emailed only myself and not my roommate saying we have to give 60 days notice to move out. This was 7 days before that 60 day mark. I was busy working and when I made it down to fill out the paperwork (11 days late) they told us there would be a fee but they could not tell us how much. It turned out to be $740. No where on their website or in any email did it outline the late policy, which is they charge you a full day of rent for every day late you are in filling out the paperwork. The leasing office didn't mention that policy other than we will have a fee charged at some point. I spoke with a manager about it and requested it be reduced or removed. It was removed from our bill. Then magically after we moved out and paid our final rent it appeared again. Their response was that the request for a reduction or removal was denied. They say customer service is important to them but that is not true. DO NOT RENT FROM THEM.

Hi This is Ali again and we are listening loud music again !

The only good things about this place are the location and lobby. I was kicked out of my first apartment because of renovations had to be done on the 10th floor, which I was given no prior indication of such a thing happening. Of course, this was technically in my contract, and I was lucky the building had another open apartment I could transfer to but if they didn't, I would have been out of luck and in a VERY bad situation. The place is FILLED with roaches. I called pest control multiple times. They flushed, set traps, and I cleaned my apartment thoroughly but there was a ridiculous amount of pests all over. The traps would pick up so many roaches there was a layer of them. And they would still be all over the kitchen and bathroom. I believe the air conditioning is linked to the water. So over the summer, when there are water piping issues that clearly management takes their time to fix, AC doesn't work. The amenities are old and faulty. My washing machine once broke down and it and the wall started leaking everywhere and for no reason other than it was old. The service request crew is timely and fast, but the only fix for this flooding was a big fan blowing for literally days and hoping it dried. If you still decide to stay here, they will nickel and dime you for everything. Make sure you mark EVERY single scuff or scratch you see in your place when you move in. Even the smallest little scratch the apartment has, they will charge you absurd painting charges upon move out. Make sure before you sign off on anything, you get all your keys, etc. I was told I would be getting 2 sets of keys, only got one, and never got the second even after asking for them repeatedly. Yet I still got charged for "missing keys" after move out. Keep track of every single thing!!

This place is a nightmare . Please read all reviews . There appliances are completely out to date . There community smells as dog urine and feces . Also they say the property's SMOKE FREE ITS NOT . There is other complaints and reviews were people continually smell smoke from neighbors!!! This place is a pure scam . My upstairs neighbor moved right out !! Every one is moving constantly. Please read all other reviews!!! Wish you luck !!!!

Resident 2017 - 2018 Not Recommended Reviewed Please, Please, Please, be aware of the unfair and quite honestly somewhat criminal practices of Aimco and this property. They never answer the phone at the site. You speak to someone in Denver who is robotic at best. Good luck with timely maintenance issues. They care very little except to please their shareholders with fees, fees, and more fees. Enough is enough. We were 5 hours late, I am not kidding on rent ONE time. I paid online at 5AM on the second and they charged me a huge fee. When I finally reached their robots in Denver they said tough luck. Now they are charging a move out cleaning fee after it was left spotless. They even said it was spotless but we did not have a cleaning company receipt. Criminal behavior. Stop exploiting students. Renters!! There are many choices and yes the roof deck may be appealing but look elsewhere and put these thieves out of business.

Welcome to The Elm, a place where quiet time is a big joke! You can't never rest here yay 🙂 I've never lived in a place more disrespectful than this.

If only I could give this 0 star I would. Please people think twice about moving into this apartment. They get you hook to move in but after they sign you all they care is about their money! Customer service at the office is helpless and useless. I went in crying asking for help because I fear for my life, I asked them for help and they were useless. I told them about my situation where I couldn't stay at my apartment because there was a guy trying to hurt me and he damage my whole entire apartment including all my belongings. I provided the leasing office with proof and police report of what happened they were useless and heartless. I told them I couldn't stay there anymore. The solution they were able to provide was to break the lease and pay while its vacant and while its being remolded I wouldn't be charged. Well they took a month to work on the apartment and now they expect me to pay 2 month of rent. I don't mind paying but they don't want to provide with any documentation they i ask for. And just FYI they don't allow you to do anything to the patio you get notice, elevator are constantly having issues, fire alarm always going off. Parking is awful!

I would not recommend island club to anyone. The amenities are not great the gym is hot and often the equipment is broken. The spa is broken and colder than the dirty pool. The walls are so thin you can hear everything music, TV, loud ...

They hide a lot of extra charges and aren't clear about it when you're touring the place. For instance, you split water for the building and the bill can get up to $40 even if you're living alone. You also pay for utilities on your own and you have to buy/install/pay for your own wifi. They also have multiple charges for late fees, using a card, laundry, or getting locked out of your room temporarily. It's actually ridiculous. So, whatever rent they supposedly advertise is much higher in reality. There are so many other places in University City when rent is 'utilities included' so I'd watch out for those instead.

This is a decent apartment complex when we are discussing the grounds and the dog park. The problems occur when we deal with maintenance or with the office itself. Once you are actually a resident the focus of the office is no longer on your satisfaction it is instead on minute details that are buried in your lease and those clauses do not apply to everyone. For example, every single unit is able to have plants and chairs and furniture on their patio, we, singularly are unable to have anything on our patio at all. There are no marked parking spots in the parking lots and there is never parking for actual residents. My roommate and I pay for two parking spots and very rarely do we every actually get to park in front of our building. There is a parking permit system and guest parking but no one pays attention to that because it is not enforced. The complex provides a towing company's phone number to the residents and we are unable to have people without permits or guest permits towed because we need the proper authorization. This makes no sense. The way they handle making repairs on units is ridiculous. There is no reason why one cannot replace a used dishwasher with a new dishwasher. Instead they just replaced a used dishwasher with a used dishwasher and the same with the air conditioner and air handler. Again, this makes no sense.

Apartment 2 bedroom full of Roches cucarachas every all that way, is discosting! The rent higher and higher I never recommended this place to any one

DISASTER. I've lived in apartment buildings in NYC and DC since 1999 and never missed rent and I'm quiet and have always had wonderful things to say about nearly every location. HOWEVER this establishment has mismanaged my lease from the first day on to the last. They are lucky the front desk pulls the weight of the good reviews because the folks in the leasing office from management to even the leasing agents are sneaky, unresponsive and honestly even disrespectful once you're a tenant. I've never seen such top down management issues that directly translate into problems with lower level leasing agents. Day 1 apartment not cleaned and the carpet cleaning company finally shows the day after move in and I was given the wrong keys and told to park in the office parking lot while the find time to issue me a spot permanent. That parking permit location was never issued throughout months of my entire lease. Rent was but calculated accurately and I had to call in multiple times to get that adjusted. The grand finale was my move out. I was told in writing that if I left early I would be forgiven the 2 month rent penalty IF they found an immediate occupancy after the end of my move out date which is a huge financial gift. With that in mind I moved out, they had a new tenant moving right in and then they said "we never wrote that or said that" and stuck me with a mega payment for two months. Management won't respond to my letters calling them out and I'm left in the dark. On top of that I get calls for apartment problems after not even living there for months. This is a Top down management and failure to train employees that will ultimately land them the worst review I've ever written. I hope the Vaughan Place feels how they treated me was worth it with this 1 star review. Rent is cheap but I'd pay more across the street in a second if I knew. Good luck.

I got stuck in the elevators multiple times and almost died because no one could find me. They don't even bother to fix the elevators, they just let you stay trapped inside of them and maybe rot to death until they find your body. The staff is rude and have no idea what being-of-service even means. Guarantee this place will be shut down by the city very soon. Dangerous place.

DO NOT LIVE HERE If I could give a 0 star review I would. There are so many things wrong with this community. The management is unresponsive, I had a concern about my lease and didn't get any response for months. I had left voicemails and made many calls to which I never got a response. The apartments are overpriced for the quality of living. The pool is closed until the summer along with the hot tub. There is a community utility charge so no matter how little power you use in your apartment you still get charged the average use of your building. There are an endless list of things wrong with this community and I strongly warn anyone looking at these apartments.

Do not rent here. We ignored the bad reviews when moving in and regret it. This apartment complex is not what they say it is. It is not worth the money. The Leasing office staff is not easy to work with. They will try to overcharge you for everything, even if you shouldn't be charged for it. The only good thing is the Service workers are very nice. Other than that, do not trust the pretty picture they try to paint for you, it is truly ugly.

Not such a great place. Refurbished elevators breaking down all the time, noisy apartments (you can hear people talking on their phones). Also, one of my neighbors decided to smoke inside her bathroom and my apartment started smelling like a casino. The windows are old, noisy and leak water. After a year and a half living here, I could keep going about the stuff that goes on with this building. I would check twice around Hyde Park as newer buildings are charging less.

drove an hour to look at an apartment.couldnt get the girl off her but to show us over at East.she was too busy.really you have that many vacants and your too busy.went over to west and guess they didn't want to rent either .all 3 employees didn't want to show an apartment.what a nightmare.my family and I will take our money somewhere else.

Moved out after more than 2 years of stay, liked the area (green, open) and leasing staff. ...

This apartment complex is the worst place to live; It's like living in the ghetto. After moving in a few weeks, my wife's car got broken into and cleaned out while parking in the garage. After that the car got towed away by the security. The dumb ass security said they can not help us with the break in; and on top of that, the brainless security is more than happy to tow the car away. I have to pay $370 just to retrieve the car back from the towing company. The management is utterly stupid and useless; they won't help at all because it not their business to get involved with the break-in and towing. I have never seen such useless and greedy property management company. Bad security, people doing drugs on the stairway, unresponsive maintenance crew, car break-ins; Saybrook Pointe is slum housing on steroid. STAY WAY!!!

If only I can give a zero star, I would. Just move in here less than a month. Several attempts to talk to the management regarding dog poo and pee, parking issue. No result. Management don't care anything after you signed the contract. There's dog poo and pee everywhere on the hallway, people are lazy to take dog to the dog park, yet the management doesn't care. Resident step on the poo all the time. Another issue is the parking, even you pay to have a garage parking, doesn't work. With in a month, this is third time that there's a car park outside of our garage, blocked it. Went to talk to management. Only answer we get is " I'm with somebody, I will be with you as soon as I'm done" which never happen. You have to deal with everything there yourself. After you pay 2600 bucks for one bedroom, they can't even provide you the basic sanitary condition. Management is a joke.

Beware of price gouging! They will charge fees unethically with little to no significant representation! I'd sooner be homeless

Moving to Meadow Creek was my biggest mistake of 2016. The staff were only friendly until I signed the lease and they quickly became annoyed by any requests or comments from residents. The manager even tried to make up a story to get me to rent AFTER I was already signing paperwork, so he lied just for the sake of lying. The staff promised a fitness center with a machine that would come within the "next few days" but a month later still hasn't showed up. The units only have windows on one side so some units can only get an hour of sunlight per day, if at all. The heating is also done on a system that requires the entire property to switch from AC to heat. If you are cold in your dimly lit apartment with no crossbreeze, you'll have to wait until the entire property is willing to let you heat your own living space. Upon trying to first get internet, I found with the help of an xfinity employee that my cable had been cut inside the wall and then just shoved back in without explanation. Every maintenance request was quickly followed by a phone call explaining how they couldn't help me and I should just deal with my problems. The ceilings are also made of asbestos and look like they could cave in at any moment. Meanwhile they spend as much money as necessary to water the lawns 4 times a day, because green grass is more important than internet or a warm apartment. The walls are thin and you can hear other residents, although the development is not very social aside from the children running around. If you arrive after dark on any day of the week, expect to park at the farthest spots from your apartment. I arrived in Colorado and was looking for a place to stay so I didn't have to camp. I made a grave mistake picking Meadow Creek and hope I can help anyone else avoid that mistake. Do NOT rent from these people, they are only interested in money and will do nothing to help you. They will, however, call and email several times if you give any negative feedback so they can be sure to "address it" to keep their value up. They take extra money from their residents for stupid reasons like "administrative fee" like the administration deserves any money at all for this excuse for an apartment complex. This place has been awful, don't make the same mistake I did.

The Aimco company is the worse to deal with. I don't know what's worse to call them "Hitler's followers" or "Trump's"? They have such a poor communication skills. They have been bouncing my emails and phone calls as if I was a tennis ball. They have no sympathy for anybody. In fact, I find them very rude, insensitive, and unfair. I broke my lease after living there for 10 days due to loosing my job. So I left CO to move back home in CA. I understood I had to pay 2 months of rent plus the equivalent of 1 month as a termination fee. I had paid the two months, and their bestiality of charging me for utilities that I haven't use or consumed (because remember I didn't live there for the last two months they wanted me to pay, I returned the key and did an apartment inspection). I argued with them about those utilities charges, and they were heartless and didn't care. So, fine, I paid. Then my last bill which is the termination fee equivalent for a month rent. And this time, they had told me this last payment wasn't going to include any other fees, that it was going to be a solid $970 (which was the monthly rent). Well, they decided to throw in there an additional of $160 just in ridiculous feeds that do not even make any sense. I emailed about 10 people from that company due that nobody cares to respond. They are hiding because I have a screen shot that shows the prove that there shouldn't be any additional none sense fees. So they are not responding. I placed a complain with the BBB, and they have tried contacting them, but they won't care to call me to follow up or hear me out. They are evil people. I hope this company one day looses all their business because they are nothing but inhumane, evil creatures.

DO NOT LIVE HERE!!! THIS HAS BEEN THE WORST APARTMENT I HAVE EVER LIVED IN. 1. The leasing team will misquote you on prices, not do a proper move in procedure, and then charge you fees from their shortfalls 2. The walls are EXTREMELY THIN. You can hear EVERYTHING in your neighbors apartments. 3. The parking garage is across the street where they place their residents on the top two floors (one being outdoor), they didn't tell me this when I was quoted or touring 4. Management never helps. I have had issues with fees where I never received communication. Most recently, my smoke detector was going off and when I asked them for help as it is extremely loud and to come up to fix it they instead said to put in a work order and wait because it wasn't an immediate issue for them. No apartment should ever be run like this. There is no communication, outrageous fees, terrible management, and poor service all around. As someone who moved in a couple months ago I asked other people in the building what they thought and most responded that the new management has made this complex worse and it used to be better. I doubt this will be fixed anytime soon. DONT LIVE HERE. DONT PAY HIGH RENT FOR A PLACE WITH SUCH POOR SERVICE. STAY FAR AWAY!!!!

Want to share my experience for people considering SouthGate Towers as future tenants. DO NOT SIGN A LEASE. DO NOT BE BLINDED BY THE VIEW. Air communities bought the building and completely flipped an amazing community upside down. Skyrocketed rents by 40+% , fired an immaculate cleaning crew and hired a cheap replacement that does nothing. They will hit you with so many hidden fees. Elevators never work, security is non existent and the best part... your AC vents are COVERED in mold. Toxic mold. Every unit. They just paint over the mold, and hope you don't notice. I loved living here before Air communities bought the building. The staff were excellent and it truly felt like home in paradise. The day this new company took over, it changed everything. Don't believe me? Read the other reviews. Read the reviews of people who lived here before the change, AND the people after. It's a catastrophe. It's unfortunate for the staff because they were always great, but as for Air Communities, and what they did to OUR community... 0/5 stars doesn't do it.

100% do not recommend living here. Some of these reviews are clearly paid for... just look at their Yelp reviews and it'll tell you all you need to know. Do yourself a favor and look elsewhere.

Horrible place, I don't recommend it All they care about is rent you a place then you are on your own if you have any problem there. The management sucks they won't help you with anything at all can't wait to leave.

The worst place to live if you have children, and it is very very expensive. Very bad attention to the resident. I've edited my review to respond to Susan. I lived there from 2017 to 2018. The worst experience I have ever had.

*I do not live here* I reached out as a potential tenant. Long story short, they overwhelmed me with texts about a virtual tour I had confirmed many times previously (STOP TEXTING ME!) && once it was actually time for the tour, they had the AUDACITY to be LATE (wow lmao) REALLY? So EVA is who lead my virtual tour and she has a BAD ATTITUDE! Good thing she did not offer me a tour in person (LMAO FR! She had the game messed up!) PASS ON THE TRASH && Y'all don't even have balconies for one. READ THE REVIEWS!

Where do I begin? This complex is slowly spiraling downhill. This complex in beautiful Pembroke Pines is looking like a neighborhood out of liberty city. There is trash everywhere, people pee in the hallways, and stairwells. Music is blasting and vibrating at all hours of the day, night, whenever ... nobody respects anything here. There is barely enough parking for actual residents and the gate is always broken so countless cars are taking up our spots. My car is full of scratches and dents because nobody cares!!! People park on two spots...It's absolutely ridiculous to pay $2000 for a 2/2 and live like you're in section 8. The hallways ALWAYS smell like weed and cigarettes. Neighbors do not care,they drop their trash, drop drinks, let their dogs poop and they smoke in elevators, so it's not pleasant to ride up with small children!! Don't even try to attempt crossing the street here, everyone drives at crazy crazy speeds, and they do not slow down!! The neighbors also like to gather up at the pool and smoke their weed and drink alcohol and have no care in the world about small children breathing it in!! Take your children and run away from this apartment complex!

Took two months and over 70 emails to get me added to the lease, even though my roommate had been living there for a year. Maintenance responses are slow, even in an emergency. Neighbors are very loud at all hours and leasing office/management does nothing to help. Do not live here.

I have lived here for more than a year and plan to move out soon. The association has changed recently and is really bad. The security is awful!!! they have stolen several bikes. People can walk in and out without a key and security won't stop them they actually open the door and let them right in with no questions.The grassy area is not being maintained like they used to, it is really dirty.

Foxchase is cheap for a reason. I recently discover the reason why. Living on the ground floor brings its issues. One of those issues being, the sewage backup into my unit I recently experienced. Maintenance and management were both notified and advised me that they had a professional cleaning company on the way to handle all cleanup and sanitization of both the unit and my own personal property. Company arrived but did not clean much of anything. They left even after I advised them of the sewage still on the floor. Maintenance and management were both notified but being after hours no one was available. So taking it upon myself to sanitize the unit I did so. I contacted management about the issue the following day during business hours. no answer and the call went to voicemail, message left. The next day tried again. Still no answer and voicemail was left. That same day I received a survey for there service. I handled the survey the same way they handled the sewage issue. Poor grades were issued. The next day I finally received a response from management 3 days after the incident, who issued an apology and said that they would contact the property owner (Aimco) due to the situation and see if they could assist me in the damages since it was not of my doing. 2 days later an email was sent "sorry again but damage is on you and your renters insurance." The next day I received a call from the head of maintenance who apologized and said I should not of had to handle that problem at all. He said he will do better and apologized. Now a week later from the date of incident. I contacted management by phone and email again to see if they will assist me in compensation for the problem that was their responsibility and failed at doing so and I handled. Still no response. At this point I am beyond angry, the fact that no one in management seems to care and there almost lack of response has me curious of other health issues such as mine that have taken place. At this time I have contacted the BBB and filed a claim for Aimco's inability to provide a clean living space not of my own doing. I have also contacted Virginia's board of health and human services who will be conducting a health inspection. To investigate if any other tenants may have been exposed to sewage in there units and if proper measures were taken in clean up by maintenance and follow up by management. If this is what you can afford, be warned. There are other issues that will become apparent within the first week or 2 of moving in. Good luck if you decide to live here but if possible don't live on the ground floor unless you like sewage in your home.

I have been put through the ringer trying to get my 500 dollar refundable deposit back. I applied for an apartment and it was canceled. I was told before hand that I would be given a full refund of the 500 if this was to happen. After 5-7 business days I still had not received anything. After calling and leaving messages for two days I finally reached someone. They said they would pass it along to their DM. The DM sent me a short email saying "I have refunded." This was 12 days ago. I still have not received anything. I sent two emails and left one voicemail and STILL have heard no word. I finally have been in touch with the corporate office. They are now trying to sort it out for me. This has put me in a very bad spot. I needed that REFUNDABLE 500 so I could pay my bills. I am a school teacher and have been extremely stressed out. It has been 3 weeks and yet I have received nothing. I hope I get MY MONEY back.

UPDATE: You do not want to live here, period. I've been living here since April, and I can not wait to move out. It is overpriced, and the management absolutely don't do shit. Most of the residents are rich stupid people who have tons of money to throw and think they can do anything. People drive nice cars here race in the parking and always park at the space they are not supposed to park. Save your money, and find somewhere that's actually worth living and has decent human beings than bunch of sugar babies/rich teenagers who don't live in the real world.

::::Update:::: "Helpdesk" is as useless as the management office, he leaves a comment under your comment saying someone will contact you to make it look like they actually care, but guess what?!? NO ONE CONTACTED ME!!! It's true, like all the other reviews mentioned, the MANAGEMENT TEAM IS HORRIBLE! Most of them give you such nasty attitude and act like they don't want to help you. Sol and another lady from the biometric office is actually very helpful and pleasant, which was very refreshing from all the other rude management team members. I was having problems with my finger scan and Sol actually walked me to the lobby to made sure it worked, not like the last three times i went and the other ladies sent me away saying it works!! I needed to be out of my last apartment in a week due to mold. The flamingo was the only place I found that would approved me super fast and something within my budget. My leasing agent( Deysi) was good, she helped me find something quick and beautiful within my budget. So here's where the nonsense started, on my move in day, I had the elevator reserved from 12pm-3pm. When I got to the building to load my stuff into the elevator it was being used by someone else. I waited for 45 mins to gain access, i gave my id to the front desk to get the key to the elevator. While my movers were going back and forth from the truck to the elevator loading stuff, Salvation Army got in the elevator with the key and went up to pick up some furniture on my time. How did this happen if I had the elevator reserved? So, not only did they steal the elevator, they took almost 1.5 hrs to come down and unload their stuff. While unloading their furniture a glass table got broken and fell in between the elevator doors and it got stuck for a while. My movers finally got my stuff into the elevator after almost 2 hrs. My furniture got damaged because of the broken pieces of glass that was still left in the elevator after my movers tried their best to clean it up. I went to the "management office" a couple days later and spoke to Melissa, I told her what happened and asked if I can get a partial credit back from the admin fee of $350, she acted like she cared and said she will look into it and and get back to me. One week went by with no response, I stopped by her office to get an update, not only did she gave me an attitude and said she's not taking any appointments but asked why i was there...what the hell? She called me an hour later and basically told me she cannot give me any credits from the admin fee of $350, because i didn't pay my movers over time. I didn't pay over time because my movers felt bad for all the damages to my furnitures. My furniture got damaged from someone else using the elevator during MY TIME, and I couldn't get a credit back???? I paid $350, for a smooth move in, not to wait 2 hrs and damages to my furniture. Apartment: My apartment is beautiful, however, It seems like it was painted a few days right before i moved in and they did a sloppy job fixing it up. My bedroom door got stuck when i closed it from wet paint. The bathroom sink, tub and floor tiles looks nasty, they did a sloppy job re-grouting it and it's peeling off now so i can see the mildew abs rust. Hallway: It smells disgusting!!! It smells like wet dog and rotten fish with a hint of weed. The white moldings in the hallway looks horrible with black scratches. The elevator waiting area on the 10th floor looks like a old train station. Instead of installing new doors, they should be taking the nasty carpet out and painting the hallway. It's been two weeks so far and I'm still trying to get used to the nasty hallway smell, the weed smell and nasty elevators with dog pee!

The parking situation has gotten so bad that it now violates OSHA standards. Someone at management hired the lowest bidder to start renovations on the apartments. There are now industrial dumpsters that protrude into the middle of the street, threatening to cause a car accident. And if that isn't bad enough, there are forklifts parked on the street, with the forks left straight up in the air with equipment on them, waiting for a gust of wind to blow the equipment off the forks on to a poor residents car or even worse, someone driving or walking down the street, killing them. If you value your personal safety, please rent somewhere else.

Feel very unsafe living in this community. For months I complained about an unstable neighbor and management refused to do anything. A few days ago the police kicked in her front door (and rightly so). Over the past couple of months the police have been around the complex in large force, morning and night. You'll randomly look out a window and see six or so sheriff SUVs. A neighbor down the hall literally had feces smeared across their door after moving in. Like other recent reviews have mentioned, the walls and floors are paper thin. It's a non smoking community but people regularly smoke in their units or parking lot. The "amenities" are usually broken or closed (but to be fair, this is partially due to Covid, though not entirely).

Imagine paying around $3500 for a one bedroom and now you have to pay for guest parking. What makes it worse is that in the email they make it sound like it was our idea as a community for them to do this. Move here if you don't mind being nickel and dimed for basic needs.

Nice place. Landscape crew unable to reach ikea furniture in leasing office.

Worst place to live!!! This place is noisy, dirty, and so many people live in one bedroom apartment and management do not do anything! They just tell you to move out!!! I wish there was minus star! I am suing this place! Stay away!

Would not recommend anyone to live here. I already ended my lease and am moving out. It just keeps getting worse here. It's not worth the money and the aggravation. If you want to take my advice rent somewhere else; you'll save in the long run.

I used to love living here. But over the past year it has become apparent that no one who works for Aimco has even a modicum of empathy or compassion for the residents they overcharge (except the maintenance person, Kevin; he does his best to respond in a timely manner and he's always great with my dog!). But for the amount of money I pay to live in this mediocre location, I am really wishing I had had more time to find a better place with a more caring staff. This month I have been charged two $50 fees for trying to pay my rent early. Throughout the last year my deliveries have routinely been misplaced or stolen (the secure locker system they have installed here is a joke to FedEx and Amazon drivers), there is no regular on-site staff, the hallways always smell like garbage, the front vestibule always smells like cigarette and weed smoke (and of course I'm one of those nerds who is allergic to it), and when I inquired about moving into a different unit in the same building because it was larger (and I was willing to pay more rent, of course!), I was given the runaround from different people at the leasing office. One person said there would be a $600 transfer fee, another told me it was $1,200 but then came back and said no, it's at least $1,000 but he's not sure. Then he never followed up on it. That apartment and another like it stayed vacant for months. The rent and the fees they tack on are all completely arbitrary--it certainly seems to me like there's no formula for how much rent should be: they're just greedy and they will try to get as much out of you as they can without doing any more work than is absolutely necessary. I am so disappointed. I was PSYCHED when I first found this place. I was told I was getting a good deal on the rent because February was "a weird time of year to be starting a lease" and I was talked into signing a 19-month lease in order to bring my rent even lower. But I've been watching the other apartments here & at other Aimco properties, and after a year of closely monitoring the rent scales on their website, I now understand that I did NOT get a deal at all. When I looked at this place, I was in the middle of a brutal break up and I desperately wanted to move out of the apartment that I'd been sharing with my abusive boyfriend and start a new life...and I was completely taken advantage of by this company. I currently pay $2,093 for monthly rent on a 4th floor 625 sq ft studio, PLUS $99/month for a parking space (which I was told I had to pay if I wanted to park my car here--except it turns out there are also $50 spaces for rent), plus mysterious fluctuating "conservice" fees every month, and an annual $50 fee for a locker service that FedEx and UPS barely ever use. I'm so unhappy. When I moved here I thought this would be my forever home. I never wanted to have to move again and I bragged about my apartment to everyone who would listen. I have taken great pride in my tiny little home: washing the floors and the counters with the exact products recommended in my welcome packet, being kind and courteous to my neighbors (even the ex-convict drug dealer on the first floor, who has taken a liking to me--eek!), and even leaving a good review on Yelp because I was so impressed. Now I see that I have been had. This is a nightmare. I cannot wait until my lease is up. I am going to start the search now for a family-owned home with landlords who care about their property and their tenants. No more of these big box complexes where I am just a number and I mean nothing to anyone.

I lived through a nightmarish experience in a building that, despite my attempts to approach it intelligently, turned out to be a dreadful place. The paper-thin walls left me constantly exposed to my neighbors' lives, as if I were sharing their space. The management's decision to increase rent to an outrageous extent felt like a calculated affront to my sanity. The maintenance man, living nearby, brazenly crossed boundaries and made me uncomfortable. When I reported this, their response was shockingly indifferent, showing a complete lack of empathy. The nightly arguments from the apartment above became a haunting melody of frustration, seeping into my every moment. Upon moving out, the seemingly inconsequential charges, like the absurd "$1.02 for final pest control," chipped away at my deposit until only half remained. My unhappiness is profound, and I wouldn't dream of recommending this place to anyone.

Amanda should not be in a management position. She does not know how to deal with tenants in emergency situation and is beyond rude and seems uneducated in consumer relations. When our car was stolen Sunday night from our parking spot she was more concerned with "managements reputation" then taking action to prevent this horrible type of thing from happening again. Wrong approach! Maybe someone in Aimco will decided to put up cameras here at LEAST at the EXITS and ENTRY of drive way- so you know what's going on. This is a dark canyon at night. And this happening is SCARY!!! To the Community, I am putting this out there so that this doesn't happen again. Be advice and on the alert if you see anyone in the parking lot going from car to car at night call the police.

This place is inconsiderate to its current residents. after paying the ridiculous price you can't even sleep comfortably here because they are hammering and banging before 8am preparing vacant units. they just care about renting units out. not about current residents. If they had any respect for its residents they wouldn't be hammering and disturbing the peace! This is why i'm moving they won't get another lease from me! id rather be in a hotel if i can't sleep in my own home

Don't go here to deliver packages. It's very difficult to find the address. You can't get in or out. People who live here shouldn't order packages either. It's really harmful!

Monthly power outages lasting over 12 hours. Not the management's fault, but still a fact of life here in this location. Expensive, noisy, embarrassingly terrible landscaping. The maintenance crew are the only decent thing here.

Lived there for 18 months, it was a great place. When new management took over services and quality went down hill... friends still living there have seen no much improvement. A wasted opportunity.

I'm supposed to be moving here but my experience with the leasing agents has been extremely upsetting. We put the hold on the apartment two months ago, and now we move in 5 days and can't get anyone to call or email us back. Our first agent apparently left a month ago and we never received an update. Now we are with a new agent who is never there. We have called and left voice messages and sent numerous emails. It sounds like people have a hit or miss experience here. Just know that the staff are unorganized and don't seem to really care. I'm hoping I can update this to a better review, but I don't even know if I'll get to live there or not at this rate. Update: I did move into this complex on 7/23 but are continuing to have multiple issues with the management. They said we could bring our dog and then told us we had to remove the dog from the property after we signed the lease. The list of issues goes on and on. We have had to file a federal complaint against them to sum it up. I have found all management to be very unprofessional. Other than that it's a wonderful community! Another Update: (10/2) It is now October and we are still having major issues. I want to confirm that they verbally told us that even though our dog was initially denied he could still live at 3400. Please disregard the response to this review. In August we sent a new letter because Ave requested it be signed be a different physician and they confirmed acceptence of the letter. They didn't respond to us until today, months later, saying we needed to remove our dog within 3 days or return our keys, etc. and leave. They attached an old denial letter and ignored the fact that we had sent them updated documents months ago and are just now replying with a notice of removal. No other contact. Management here is extremely unprofessional and lacks communication. We placed this apartment on hold at the end of May 2019, moved in at the end of July 2018, and it is currently the beginning of October. Within that time we have had almost no positive experiences. Diana is the only staff that has been friendly to us. I also want anyone reading this to know that there is a valid need for an ESA animal and the physician is seen regularly and in person. The complex is continuing to say that the letter was obtained online and that's it. Although we sent updated documents they have ignored it. They actually haven't been in contact with us for months until they provided us with the notice to remove our dog. I highly recommend looking at the apartments off Anton or the Enclave instead. We have friends at both complexes and you would have a much smoother experience. Avenue of the Arts may not follow the law or the terms of your lease. Management will not respond to our emails and only wants to speak in person. We have already had issues of them telling us something verbally and denying it later. Update: (11/2) We removed our dog within the three days last month after receiving the notice. On 10/10 Ashley inspected the house and told the office that we still had our dog living with us and since then we have been Pending Eviction. No one told us. We are unable to pay rent for the month of November because of the Pending Eviction. Our washer has also been broken for a week now and they said it would be replaced in 2-3 days.

Terrible treatment, the worst place to live.

I have a bad review to give this apartment when my lease is up. Not safe and do not trust signing a lease here.

If i could give it 0 stars, i would. Do yourself a favor and find a cheaper and better place literally anywhere else. The utilities are scam. They charged me nearly $100 over two months in the middle of the summer for gas when I did not use gas once. They charged me nearly $100 for one month while my heater was broken in the dead of winter, which is an absolute joke. They will immediately charge you $100 for cleaning upon move out, no matter how well cleaned the apartment is. And they will charge $250 for "wall repainting" even for the most minor of scratches and ordinary wear and tear, which is illegal in PA. The company that runs the complex is garbage.Furthermore, the building is in awful shape, the elevators commonly did not work and they had smoke alarms go off in the middle of the night multiple times throughout the year and could not figure out how to fix it. This forced the tenants to leave their apartments multiple times a night on a number of occasions. No apologies or remuneration given.

disgusting.... i though i would die when i found out there are bedbugs and other insect in the apartment. The best part is management doesn't even care. All they care about is ur money.

The security is zero I live here for 4 years now and someone brake to my car 2 times in last 3 months it's coast me more than $1800 it's append to most of the residents in the complex we pay here enough for getting at least good security so we can sleep and not thinking that maybe go to brake your Windows and stolen everything The have a few cameras inside the garage parking but you never can see it .

Their customer service is the worst I've ever experienced. I just moved out and have prorated rent for 9 days of January, there was a discrepancy on my online resident portal and a piece of mail they sent me as to my final bill, so I did ...

Do NOT live here. The apartments are great, the location is great, but the stomping that occurs overhead just about every night, and sometimes at 1 or 2 am in the morning, since we moved here 15 months ago is driving us INSANE!!! The management apparently is helpless to do anything about it and it is interfering with our daily and professional lives and detracting from our enjoyment of the living situation. We feel we have no other recourse but get an attorney to get us out of here before we are totally losing our mind.

Do not move to this building!!!! Been living in this building 3 years and the worst building in whole Brickell! No security at night the garage is open so anybody can go in, as a resident you don't feel secure in this place!!! The worst management!!!!

My uncle was approved for an apt. that was not available yet at the time of approval. We were unable to view the apartment at that time They required a $700+ holding fee. He was never informed that this fee is non refundable. He found an apartment closer to where he wanted to live. When he told Royal Crest he was not taking the apartment they said they could not refund the holding fee. What a scam. They're keeping his money for no reason it's not like they lost a tenant because the apartment was not available for rent yet because the current tenants hadnt moved out.

Place sucks

Such a bummer that I have to write a poor review for this community because I had high hopes when I moved in. If you want to live somewhere that cares about the livelihood of your family and will do at least the bare minimum to care for you as a tenant- then this is NOT a good community for you. They won't even do the bare minimum. Their leasing office was a mess when I moved in (2 years ago), was a mess when they changed managers (she was super disrespectful) and now the old manager is back and still not doing a very good job of even responding to tenant concerns at the very least. I have had a very SERIOUS situation with our neighbors, to the point that I have had to contact the leasing office more than 5 times and cops multiple times. They have some sort of drug, partying, violence and abuse issue going on. It took me about 5 emails to the managers, walking in to the leasing office 3 times and emails to the AIMCO regional office for them to even address the issue and all I got was lies and false information about "inspections". My toddler is drastically affected in his every day by this and they can care less about helping us resolve the situation. I have even gone in there begging they help us. We've asked that they waive our lease break fee so we can get ourselves out of this situation and they aren't willing to help with that either. I do NOT recommend giving this terrible community your hard earned money. To top it off, in the past few months we've also had the same issues the girl below mentioned: -Mold all over my shoes and clothes and they said they can't identify there is an issue. -My friend's car got towed when the NEW parking policies were never announced to us. $600 dollars later since it was on a weeknight!

I cannot deal with this anymore. Do not live here unless you don't have a car. If you have a car just find somewhere else to live. They will tow your car even though you pay $100's to park but they have no parking!! No parking + a barely decent apartment just isn't worth it.

Wrote a bad review the other day and recieved a call today to remove . Whats the point on reviews then. ...

Communication is abysmal.

I absolutely hate this place. Originally as a single mom I moved here because it had decent rent and a beautiful property. But since I have moved here I absolutely hate it. The new management is absolutely terrible. Zero communication between the leasing agents and the renters. They will do anything to get you kicked out. Furthermore, they will do everything and anything to tack on fees to make money! I am currently paying over $300 additional now in miscellaneous ridiculous tacked on fees! Do NOT whatever you do move here. It is not worth it.

Whoever the foreign lady is in the leasing office, she needs a crash course on how to be polite

Update: 3/18/2023 And The barking continues... it's comical at this point. Instead of having the resident move, Page was on board with me moving out instead. I'm telling you these people could care less. They tell you it's a non-smoking environment but the way this place is ran makes you want to smoke, drink or just not be at home at all... highly overpriced for a luxury home that you can't enjoy! not happy at all. a resident moved in about 2 weeks ago and all her dog does is howl all throughout the day! .. have alerted management but apparently they refuse to do anything about it. This has been a complete nightmare!... Had i known these walls were paper thin I wouldn't have moved here. If you suffer from PTSD/anxiety like I do. Do yourself a favor and not move here

This place is the worst rats all over ( Todd ) management is the worst my power was cut and no one knows who did it management tells u come back later in to busy to give u parking permits then u end up getting a boot closed all parking for work no place to park Some one needs to come in and take control again

Horrible experience in this place, they are extremely rude, rude, they treat you as if they were doing you a favor, I have nothing positive to say, apart from the malfunction of everything inside the apt

The building used to be good but now it changed. No security,no valet,damaged amenities,no maintenance and pure management .i m very disappointed of this building and I don't recommend It at all

Disgusting these complex is a joke looking for rentals and after reading theses comments im not sure where to move these apartments are scam artists now take pictures before and after get receipts for everything and have them signature everything for verification i will spend the money to take these apartments to court

Hi there I'm a currently resident at the palazzo west communities building 2 on the pin house floor at a generation 3 unit that supposed to be TOP remodeling!!! This place has became a nightmare to live in !!!! I have rats in my balcony daily and the management do not want to use exterminators and they put some traps instead. The gym has became ridiculous since there is no more management. There are 4 buildings in that complex and only 4 treadmills for so many people and two of them are not even working. Also a lot of people that doesn't live here are coming daily to the gym and spa since there is no one at the entrance. For such a high rent do urself a favor and DO NOT move here even if u need to find a place ASAP!!!! I feel like I live in the GHETTO this place is getting disgusting every day more and more . I'm going to call the health department and cancel my lease after I will show them the rat in the trap !!!

So far my husband and I have loved living in this apartment complex. The area is convenient, I live right by my job, and the beach is only a few miles away. The neighbors are also very friendly and the staff keeps this place clean and running smoothly. They're pet friendly too! Only two complaints I have are parking (I have a carport at least) and the fact that living in the lower apartment whenever the leaf blower comes around they blow leaves all into our patio, it's very annoying when I constantly try to keep it clean and leaves and dust just keep getting blown into our patio. Update: this community was at first a dream, we decided to stay here because it was affordable rent in a nice area. Soon after fast forward to when we move out these people are basically making up charges for everything. The whole time we lived in this community we had to use an employee access code to enter our apartment because we never received a smart hub to set up our passcodes. We contacted management twice about it and we never received any help from them so we let it go and continued using the employee passcode. After our move out we're accused of taking a smart hub we never received in the first place while renting there and they deduct $200 from our security deposit. During our last few months there our stove had a heat damage crack which we were told we wouldn't have to pay for most likely because it was heat damage. The new community manager was never in contact with us regarding this issue and they never replaced the stove for the remainder of the time we lived there causing us to minimize the use of our stove because we couldn't even cook on it so it wouldn't worsen the crack. We weren't there for the final inspection and we're being billed for many things including the stove, they took our whole security deposit and are charging us $100+ even more after taking away the whole deposit. Once your lease is coming to an end they ignore you and offer you terrible service. Avoid the future headaches and stray far away from this place that has terrible communication with its residents. They also have popcorn ceiling and if you live on the bottom floor, expect a lot of white dust everyday all over your furniture and clothing.

My wife and I moved here over a year ago, and have regret it ever since. The parking situation here is horrible they don't have assigned parking spots, so you are forced to park far away from your unit. We have two cars, both registered with management and pay over $50 a month for parking, yet they still towed one of our cars for no reason, and refused to refund me the tow fee. The apartment complex is not secure at all. the Front and back gate is left open half the time and all kinds of people are able to enter the complex and take up some of the very limited parking spots. We have had several packages stolen from our front door. We have had water leaking from our ceiling 3-4 times now, and I kid you not the people management sends to fix it have done so with duct tape, probably why they keep coming back to fix the same problem. Management claim's this is a smoke free community however people are always smoking marijuana in the parking lot or on their balcony's. We have reported all this to management however they don't care at all. The woman who works in the leasing office is beyond awful at her job, she would be better suited as a Walmart greeter. If you are looking to move here I suggest YOU LOOK ELSEWHERE!

My experience in this place is very bad, they play with people's time, they don't speak the truth to you, they don't have professionalism, none of them first say one thing and then they come up with another, they deceive you, they are disrespectful, they don't speak clearly to you, they ask you for a fund. They go through the credit and after they tell you that you were accepted and you pay them then they ask you for more money that is not done things are spoken clearly from the beginning they are disrespectful they play with people

Great location but for the price you pay no luxury. We have been experiencing 3 issues no air conditioning, sink backing up with other people's drain filth, and the dryer exhaust from all the above units venting into ours. We went to a resident event and found a lot of similar complaints. Don't be fooled by the beautiful view there is probably something with the same view that is cheaper and has better amenities.

I was highly disappointed with my experience living here the last year. My ceiling fell through due to water leaks over 5 times and I experienced over 15 separate leaks in different areas of my apartment. The building is extremely old and not maintained appropriately, none of my damages were properly repaired. I also did not place a single nail in my apartment and was still charged $250 for my bedroom to be repainted after moving out. I would highly advise against living here to anyone. There are also a substantial amount of hidden fees that significantly increase the monthly rent.

Management in here are just rude and intolerable.. When you want to do inspection or something like that just send a notice Or email.. They arrive on our door step enter into house pushing us a side without any permission.. They Even enter into our bedrooms and knock on bathrooms.. What kind of treatment is this are you guys dictators or what.. I don't understand the policy of these guys... thank God my lease is done here and I won't ever recommend any one to these apartments.. Imagine this happening to you guys... Don't rent these old house, painted newly...

It seems like a nice community on the bay but the management is terrible. A friend of mine lives there and he complaints about them all the time. The place is nice but is very missmanaged, better save the headache.