AIR Communities Reviews

The Elm has gone signficantly downhill I live on a high floor at the Elm and really like my apartment. Bozzuto was not very good, but then came AIR. The entire team at AIR seem determined to overpromise, underdeliver, and nickel and dime us for more money at every possible chance. Living in the building has taken a serious drop. The man-hours at the front desk are inadequate, they want to charge us for delivering packages, the dog situation is getting worse (poop and pee in many public areas), the police have been coming more regularly to deal with tenant issues, the amenities mostly don't work very well, and management is out of touch with reality. They are constantly putting out fires. Communication is terrible. There are charges for things that aren't on the lease, and people have been living with things like cigarette butts flying out the windows and down onto their decks. We've already been through one general manager and are on our second - they are just AIR people who do (and don't do) what corporate wants. Now that Blackrock bought Air, I imagine management will be taking their packages and early retirement. I don't expect much. It's a good building. It is poorly managed. Most of us are either planning to leave or have already left. It's not like we didn't try to help them. We did. But they promised and promised and things have gotten worse.

If you are looking for a non-smoking community, do not move here. People smoke on the grounds all the time, and management is aware of a resident in building 13 who has been smoking inside their unit for months and they refuse to do anything more than send out emails saying that "this is a non-smoking community". I have come home multiple times to have my entire apartment smelling like an ashtray. Don't believe the website or the lease agreement, management does nothing to enforce this rule.

stop racism !

Rip off, especially when moving out. You will not get any of your deposit back, but will be charged more!! Worst experience i have made in my life. They charge you $95 for cleaning the apartment, when you are going to do that anyways. Another $200 for PAINT, when the paint they use is the cheap one and my husband and i left the apartment perfectly fine, not worth of charging $200! Another $53 for painting supplies? Are you not supposed to have them? Why charge? They sent you the bill via email and don't even show PROOF of the alleged painting damages. Save your money and headache with the apartments as they are in bad condition. I have made the experience of having mold on my clothes and shoes, even though the temperature in the apartment was kept low to prevent it. When we handed in the keys, the leasing consultants didn't even say THANK YOU, nor did the property manager. Please do not expect them to explain anything in the lease, they will forward you videos, even though this is intended for general knowledge instead of specific information on you OWN lease.

For objectivity & not included are multiple attempts to get correct pricing and consistent information from the office 3/25 Good afternoon! We would now like to move forward with a full application and deposit refund. Please let me know what we need to do to get that completed, preferable today (Monday). Thank you so much! Meg 3/25 Hi Meghan, Thank you for your email. I'm sorry to hear that you wish to cancel your application. I can process your refund today but it would only be in the amount of $450.00. The application fee is non-refundable. Please confirm that you wish to cancel your application at our community 3/25 Nichole, Unfortunately, we are sorry as well. This was not our ideal but as it stands, we cannot get anything consistent from your office. Thus, we are left with nothing more to do than move forward elsewhere. I am happy to speak with your supervisor - this was not due to a simple change of mind, but instead inefficient processes, conflicting information, and an overall inconvenience leading me to continually contact the office for a lease. The hardest money we ever intended to spend. Please process the full refund to include the application fee (there are extenuating circumstances and I would include this as one since the error was not on our end). I am very happy to talk with you, corporate, or the individual of your preference as this was not merely a mind change as noted above. I am happy to elaborate on my concerns as it relates to the 1. Overall process, 2. Inconsistent communication from multiple parties 3. The delay and 4. How a company might consider various customer service improvements. I thank you for your time and look forward to seeing the full refund amount ($500.00) and/or, I am happy to speak with another individual. Thank you so much! 3/27 Dear Nichole, I have not yet heard back regarding the below or received a call from anyone at the office. This is a friendly follow-up to again revisit. Please let me know when the $500 refund will be initiated (if that happened already I will keep an eye out for the refund post). Alternatively, please let me know who I should speak with to close this matter. Meg 3/29 Hello Nichole, This marks my third follow-up. Please advise when that refund will post. Or, when I might expect to hear from someone regarding the matter. It seems the next in line is the Community Manager. I look forward to a response. Meg Hi Meghan, Thank you for your email. I am little surprised by the tone of your email. Our office has gone above and beyond to assist you with your short term rental needs. I was in meetings yesterday which prevented me from following up with you. Normally our application fee is non-refundable. But after discussing your situation with my manager, she has agreed to refund your entire payment in the amount of $500.00. The refund was submitted to the accountant for processing on Wednesday. You should expect the refund to be credited to your account within 5-7 business days. Please let me know if we are able to assist you further. Have a wonderful weekend. Hi Nichole, I thank you for your response. As you know, the interpretation of tone is subjective - my correspondence is nothing other than a third attempt to close out business with you directly. In fact, I/we have been extremely patient and with that, I will address your notation of "above and beyond" for your internal records. My wife (cc'd) was with me during the initial visit and present on all phone calls. I do regret that we saw the exact opposite - conflicting information, misinformation, unprocessable applications, no lease to even review, and my continuous need to follow-up for any type of response. Thus, the former led me to pursue and secure a short-term lease at another property (that took two days). We are thrilled with the proactive service there, and it is a much better fit for all. We will look for the refund to be posted in the full amount, this email is simply for your records, and I will gladly complete an online review. Likewise - I wish you all a wonderful weekend

I was a tenant here . 1)Very noisy right on Pico. Fire station nearby, police, ambulance always rumbling down street. A recently posted sign says sewer construction begins soon for 1 year right in front 2)they kept a dossier of all my activities. I lived on the third floor. Norma the manager dropped a camera from the roof to my both patios and took pictures. Maybe they also took pictures inside my unit where children were. Many of the employees also live on the premises, so they also report on you. 3)The utility company bills the entire building. Hillcreste supposed to divide the cost evenly among all tenants equitably and the landlord. One month the rates doubled and stayed doubled. Classic case of the fox watching the hen house. They just decide to charge the tenants more and the landlord less. Kevin the area manager devised this scheme. 4)The clubhouse sparkles because that is where prospective tenants arrive. Rarely see ay cleaning of the apartments themselves where the tenants live. 5) Classic case of the pig wearing lipstick on Pico. Overated for the price!

BEWARE: Most unaccommodating move-out policies I have ever encountered in my 12 years of renting. While written notice to terminate a lease early is understandable, this company requires 60 days notice to move out at all. If you choose to not renew your lease they will automatically re-enroll you in a short-term (and much more expensive) lease without your permission if you do not provide the 60 days notice. We wanted to terminate our lease that ends in mid July. With 60 days notice today that puts the lease ending in mid June. Even though the difference is hardly a month the company still is charging 3 months rent as an early-termination fee (on top of the rent we would pay for May and the pro-rated portion of June) though in reality it is just ending 1 month early and would actually give them more time to have any repairs done while adhering to the social distancing guidelines currently in place. They are unapologetic about their policy and refuse to acknowledge the added financial burden put on us all during COVID-19 global crisis.

DO NOT RENT HERE. I ignored the reviews and fell for the trap of living at Hillmeade. I leased for one year and honestly, I couldn't get away fast enough. When I moved in the gate worked for two weeks and then they didn't fix it the entire rest of the time I lived there. Parking was a nightmare. We even paid for a spot and people would still park there. My car got towed because I couldn't park in my paid spot, but nothing was done about that. I've never lived in a community where the maintenance staff needed to be in my apartment as much as they did. It's like they are coming up with reasons to come inside. I had issues with a faucet running nonstop, which happened more than once. They took their time in getting it fixed, and then wouldn't accommodate much because it's hard to tell how the water bill was truly affected by it. The worst part was moving out. I scheduled my final walk through and no one showed. Once we were out they charged us for EVERYTHING. They wanted to charge us for tub stoppers that were never there for us, but because I couldn't prove it, I had to pay it. Hillmeade and Aimco are a joke. They make up rules as they go and then trap you into paying for stuff you shouldn't. Rent elsewhere, it will save you in the long run.

Leasing office staff have been ignoring multiple request to communicate regarding a rent over payment. Vaughan Place has a significant amount of our money and is giving us the run around. Lease is over, apartment, vacated and clean. If rent was late, they had no problem charging late fees, but now when the shoe is on the other foot, they are ignoring calls and emails and pushing us off. They owe us a month's rent! Nicole is horrible to work with and is giving us the run around. This is completely unacceptable. Rent somewhere else! DC is a big city with plenty of other options.

The building itself is nice. The staff is friendly, the apartments are decent, the building itself is kept fairly clean. I didn't have any pest problems, and the few maintenance requests I did put in were attended to quickly. The rent is higher than is truly justifiable, and the utilities will gouge you for cash, but that's just a reality in University City.What was truly egregious was what happened on the way out. I left my apartment in decent shape, cleaned to the best of my ability and with practically no damage. Paint was chipping on the inside of the sink, but that happened gradually over time with running water due to the poor quality of the paint job, and had nothing to do with my use. Late in the lease, while I was away for several weeks, mold began to grow behind the wall in the closet due to a leaking pipe behind the wall (again, clearly not my doing). I was promised that I would not be held financially responsible for any damage that was not my fault, but I ended up getting hit with a $200 repainting fee in addition to the $85 full clean. When I asked for evidence for why I should pay for the repainting, they supplied pictures of the sink, the moldy closet, and numerous small smudges and discolorations that were so minor that I honestly hadn't noticed them -- they could easily have been there before I arrived, and probably were, seeing as I had almost no furniture to scuff the walls.When I pointed this out to the folks in corporate, they told me that they had already paid for the repaint, but they made no effort to dispute whether I was responsible. In essence, I was charged hundreds of dollars because they "needed a repaint", not because I had caused that need myself. If you decide to move here, make sure you are thorough in reporting "damage" to the apartment on move in. I would recommend a microscope.

This is my first review. Yes, people won't say anything until they have a NEGATIVE experience. That is very TRUE in social media era. First, congratulations for Villas of Pasadena Apartment Homes's customer relation team, you did a A plus TERRIBLE job! The ONLY thing they have done well is to send your e-mails every month(yes, more than one time) to ask you to pay you rent after you've paid it. They treat this method as a "warm reminder". However, when you really need them, for example, renew lease notice before 60 days reminder . They won't send you an email to make sure you know it because they are too busy!!! And they just sent you once letter like a renew offer which they know you won't open it. Even you open it, there is no space mentioning that there is a 60 days notice. The community manager is not friendly when you talk to her.It waste time and ruin your all day. She just followed her procedures and did not care there is a response or not. Customer's own interest? None of her business. Sh is a trained-well collecting money machine. Anyway, for all the potential tenant, PAY ATTENTION! They have 60 days notice before you move out in the lease and they won't remind you. (Or remind you after one month passed) In this case, you have to pay the month-to-month rate(Quite Expensive) extra 60 days money to them no matter your lease end earlier. If you have chance, find a better home. We deserve better than that. ************************************************ (I just found their marketing team updated a 3 star review in order to make their 1 star review out of sight) See? They do not care you.

Very unprofessional. Super rude. Was told I got accepted multiple times just to find out I was actually denied. After already paying a $250 move in day fee .. been over a month and still haven't received my money back after they told me I would receive it back 7-10 business days. Units super tiny not worth the rent at all that their charging

Be warned of hidden fees! I have lived in many apartments not even my college slums were as ruthless as this place! The sales staff hides a lot of information from you, and if they say anything make sure you get it in writing! They have a very complicated electrical breakdown. You do not just pay electricity for you apartment, you pay for the whole building. They take a flat 20% off of the total bill and you are responsible for the rest. We had a water main break on the top floor and all the electricity used to pay for the repairs were paid by the tenants. We moved to Elan and love it here! Be warned!

Cons far out weigh Pros. The management of The Sterling would mess up a two car parade. Any positive rating on this building must have been orchestrated by the staff. Pros- Pool (however you are only allowed to bring 1 guest up there) and location. Cons- 1) Attitude of the management-They are terrible at communicating everything, both in content and timing. It is understandable that things break and need to be fixed. However, what makes this building different is that things break, and they will choose the cheapest option possible to fix it, which in turn breaks again and again. Then the management will have a response towards you that you just need to deal with it. 2) Constant Construction Noise-. There is constant hammering and drilling all day, 6 days a week (and yes Saturdays) sometimes from 8am-6pm from floors being renovated. They are doing two floors every 6 months. Also, there is a Comcast building being built on one side of the building. It will not be completed until 2017, and is a massive construction operation. There is no temporary rent compensation for this. 3) Water and Electric Out- About three times a month the water and electricity is shut off for an entire day for construction which is done in the building for next few years! A note is slipped under your door 1-2 days before hand telling you it will be done, and that you will not be compensated because it is in the 100 page lease that you signed. 4) Cockroaches- The building is filled with cockroaches, I kept finding them in my apt. Exterminator came up. He told me there must be billions, and yes billions, of cockroaches living in the ceiling between the 4th and 5th floor. And that the management isn't taking the steps to rid the building of them because its too expensive. 5) Group Utility Pricing- The only individually metered utility is electric, therefore the gas, water, heating, insect etc monthly utility bills are divided by total residents in the building. So if you don't use a lot of one utility expect to still pay $70 a month for water because you need to pay for everyone else. Not to mention all the common areas, hallways, lobby etc. And the $10.00 a month maintenance for all utilities, still don't know what that is. Just pile it all on. 6) Elevators-The elevators break extremely frequently, all four passenger elevators have not worked at the same time in over 2 years. And when you do get an elevator is usually filled with construction workers. 7) Renovated Apartments.- The renovated apartments which they are pushing are made up with the cheapest appliances and material possible. Literally, a former leasing agent told me they bought "defective" appliances from a GE warehouse because they were cheaper. That means all of the appliances in the new apartments were formerly owned then returned to manufacturer because they broke, then that crap was bought AIMCO for a cheap price! Literally, the perfect example of their cheapness. It does look nice from about 10 feet away. 8) Price- Even if you move in and are satisfied with your rent payment. It is not uncommon for them to up the rent payment the next term substantially without any changes to your apartment. 9) Fire alarms are faulty and they are too cheap to replace the system, false alarms go off once a week. So much that if there were ever a real fire no one would believe it. I could go on and on with more examples, but the management will deliver the cheapest and short-sided apartment living possible while charging "luxury" apartment pricing. They make solid attempts to seem pro-active and professional like responding to peoples complaints on here, and saying someone will reach out. But trust me they are anything but pro-active and professionals. I have always questioned reviews because you see some positive/negative and get confused. But all the other negative comments on here are spot on. I think the management must pay tenants $50 off rent to write reviews or does it themselves.

Just adding to my previous review to give an example of living at Foxchase. Went down this morning to the on-site laundry room and the washing machine and dryer (and there is only one for the entire building) have been removed. No notice, no email, nothing. Called immediately and was told they had no idea why. Sent 4 emails, two automatic reply as they were out office and two have not replied. This is a perfect example of the kind of "concern for residents" you can expect! They may "promise" sufficient services but no guarantees!

Former resident who lived there January 2012-May 2013; Just contacted the Leasing Office as I couldn't remember my old address. Described located in the very far back left corner of the property and asked for the apartment number, ...

constant noise complaints even when I'm out of town. the managers are so dumb they don't even bother looking into it just harass the residents

This parking situation is out of control not one guest parking this is ridiculous.

I have been living since the building has been remodeled and it has been disappointing. It is clear that the remodel was done as cheaply as possible. We have had issues with rats coming out of holes in our walls behind our kitchen cabinets, our patios flooding every time it rains, and power outages several times a month. The building is marketed as a luxury experience but does not come close to that claim. Save your cash and choose from the many other luxury buildings in Miami. Edit February 2024: Because I cannot comment on my own posting, I would like to note that comments are left on all reviews to save face but no action is ever taken. To be clear, the maintenance crew here are lovely and responsive but the problems stem from management. Their response is to shift blame to residents. Usually they allude to a resident being filthy or not submitting claims. Also, I've never heard of Melissa. Edit April 2024: I still hear rats scampering around inside our walls at night. Not what you expect for a luxury apartment. Thankfully our lease is up soon

Be warned- Poor sound proofing, you don't want to know what your neighbor's doing at midnight LOL, and roof leak - no one came to repair this for over 2 months - and it floods when it rains

Terrible, some tenants are sub-leasing and management wont do anything about it. This is a disaster made out of roomates, is like living in a grocery market.

The pool and the SPA are always very dirty

This place went down the drain.Two good things still remain- the view of the bay and the pool areasBut in all honesty,The Flamingo is more suitable for the occasional rowdy pool party, not residency or temporary vacationing.There were at least two break-ins during the one month I stayed there, and there were beer cans sitting in the elevator on numerous morning occasions.For the pretty penny you pay to stay here, you would expect at least better-looking apartments and more respectful neighbors.

My partner and our two dogs had a wonderful 3 years at Southgate Towers. Management was good to us and we thoroughly loved our apartment in Miami Beach. Chris, Jennifer, Daniel and Kevin were all so welcoming and my nightly talks after work with Kevin really made the place feel like home. Last year I was offered a job out of state and in order to take the position we had to move immediately. We technically still had two months left with zero intentions of breaking our lease at Southgate. The plan was to continue paying rent for the remaining two months, then when that time was up we would simply not renew our lease. Went down to the office to share the news with Chris, Daniel and Jennifer. It was discussed that since we were not breaking our lease, nothing needed to be done. The office advised us to simply not accept the lease renewal offers. As for parking, we were told to cancel in writing, which we sent an email right there on the spot standing next to Daniel. Everyone was sad to see us go...it nearly brought tears to my eyes. Seriously, nothing but good memories from our time at Southgate...but alas the future was calling and I had to make the move. Moved out in late June of 2023, our lease was through August 2023. We paid to have our apartment professionally cleaned which took place in mid July 2023 (after our move, we were out of state at this time). Everyone at Southgate was aware as they had to create temporary elevator codes and let the cleaning company in our apartment. Cleaning company sent us pictures and the place looked better than it did when we moved in aside from some wear on the rather cheap carpet. We were never a day late with rent in the 3 years living at Southgate. In August of 2023, we were granted an extension on our final payment. The next contact was from the Colorado office stating that we owe $15,000 from our move out along with pictures of a different and very messy unit. As shocked as I was to receive this, I patiently tried to get some resolution to this matter. There seemed to be a major disconnect between the Colorado and Miami Beach offices and I went back and forth for months trying to get someone to explain these charges to me in an understandable way. The file the CO office sent over was line item after line item listing terms that didn't even make sense...all amounting to nearly $15,000. After some back and forth, they sent my "debt" to collections. Collections are aggressively claiming I broke my lease and didn't give notice which is where all the fees incurred from...making no mention of the line items etc. Reminder, never broke the lease...just did not renew. I don't know off the top of my head at the time of writing this review, but we owed Southgate somewhere around $3,500 give or take. Not $15,000!!! The long of it is though...when Gumenick Properties ran Southgate...the place was spectacular. I can't possibly imagine a scenario where they would hit me with a mysterious $15k move out bill. The building sold to Air Properties out of Denver in 2022...and that's when things noticeably changed. I won't get into all of the details as I feel other reviews adequately cover those issues. With all this being said, I'm not sure what kind of scammy practices they have going on in the Air Communities office out in Colorado...but it's certainly not the homely atmosphere created by Gumenick and their curated team. Now I have a $15,000 hit on my credit with collections playing hard ball attempting to twist fine print to their advantage. What a way to end 3 great years at Southgate 🙁

This place is not worth the money. Way overpriced for how old and outdated the complex is. I lived here for seven months and I'm never going back. The office staff is terrible. There is so much disfunction and miscommunication between the staff it's hard to know what's the truth. First of all they brag about being a "smoke free community" this is not true. I constantly smelled cigarette smoke. My neighbors blared trap music and smoked weed pretty much 24 hours a day. A lot of the neighbors are sketchy. I'm pretty sure someone was selling drugs out of one of the apartments in my building. It's a gated community but every uber driver and their mother knows the code and the gates are left open during the day. There are cops called pretty much every weekend. Parking is a nightmare. It cost $10 a month just to park in the complex and $20 on top of that for a carport which they actually blocked off a few times for no apparent reason and with no notice. The laundry rooms are pretty gross and expensive. It's a LOUD area, right next to a freeway and tons of planes from the airport flying over head all the time. And when it rains trees fall down left and right. Just hope they don't fall on you! However, what I'm most concerned about is that I moved out over 6 WEEKS AGO and I STILL HAVEN'T RECEIVED MY SECURITY DEPOSIT BACK. You have to give 60 days notice here when you move out which I did. I waited and about 2 weeks before my move out date and I still hadn't heard anything from the office so I went in to check what the move out procedure was since every place is different. Anthony who works in the office said I could clean the apartment myself and I would only be charged for the things I didn't clean. Or I could pay $100 and have the apartment cleaned. So I spent an entire weekend cleaning the apartment when I moved out. It was spotless. Honestly it was cleaner than it was when I moved in. It certainly wasn't professionally cleaned before my move in, there was spaghetti sauce on the wall and spiders and silverfish in all the light fixtures. When I did my walk through for my move out the guy said it has to be professionally cleaned and that I'd be charged the $100 even though I spent soooooo much time cleaning because of what Anthony had told me before. I told him that Anthony said I could clean and I wouldn't be charged and the guy replied "I really wish they'd stop telling people that". So much mis-communication on their part cost me a lot of time and money. I'm guessing I'm not the first person this has happened to. On top of that they couldn't find the paper work for my move out walk through. The one he found was dated for like 2006. Clearly they are not very organized which isn't very reassuring considering the personal info they have on all the tenants. And I would almost guarantee they won't have it professionally cleaned. I emailed Maribel the office manager to give her a forwarding address for my security deposit and let her know about the move out cleaning issue...which is what the guy who did my move out told me to do. She replied saying she updated my address but that everyone has to get the apartment professionally cleaned at move out and that it was on the notice to vacate, which I never received. I emailed her back saying I never received a notice to vacate. I'd like to see where I signed something saying it was required for the apartment to be professionally cleaned! She never replied. Anyways about 3 weeks ago, (right around the 21 days they have to send you you're deposit back) I get a call saying they need a forwarding address. Clearly Maribel didn't update it, even though I have in writing that I sent her my address. And I have her reply stating she updated it. I've emailed her numerous times since then with no response. And I still haven't gotten my money back. This place will nickel and dime you for everything but when it's time to give you your money back don't expect it.

Made an appointment with the leasing office to view a specific apartment. Leasing agent made me wait 20 minutes and said nothing when she finally showed up. I told her which unit I wanted to see and she started telling me about others. When I insisted I see the unit I requested she said by the way the unit is renting for $4,200. It was listed on their site for $3,050. I asked about the price online and she goes oh yeah they're all wrong. So be warned that their listing prices are way off

Horrible handling of notifications during the flooding that started early morning 9/2.

This place is terrible. I honestly feel the money that is paid in rent doesn't equate to the living experience. Don't let the outside fool you this place is a high price ghetto.

And we are back to one star. Avoid at all costs. Most faceless, evil company I have ever had the displeasure of being in contact with. Beware, this company makes it standard policy to try and illegally capture as much as your security deposit as possible. They also tack on what they consider standard fees and fines and try to evict you if you don't pay. This happens to almost EVERYONE, not just a few, it's standard practice. I imagine a lawsuit will be in their future. DO NOT LIVE HERE!

There was no notice saying they were painting my apartment hallway floor. I came back with bags of groceries and was told I need to wait 30 minutes to be able to access my apartment. NO NOTICE. There was a major renovation that was unbearable- I was woken up everyday for 3 weeks to construction workers in my unit, literally everything blocked off. I could not use my kitchen, the living room, my other rooms and felt uncomfortable, sleep deprived, and stressed for a full 3 weeks. The head person in charge told me that a lot of people have gone on vacation--- and that it's during business hours. How crazy, this place really does not care about it's tenants. Also the courtyard smells like a real dog park in the mornings, I can smell it from my balcony. And work orders have been put in and they don't fix anything. I do not recommend this place. They are not the company you want to rent. Another thing that is very bothersome is that they really sold their amenities and call themselves a oasis in LA, but the pool and jacuzzi has been under construction for 2 months with no rent reduction. Instead they offer us to WALK to the Palazzo with a wrist band and "pool pass" and then we have to wait to be let into the gate and the pool gate and can't leave the pool without trying to find someone to let us back into the pool. ITS LAME AND NOT RIGHT. Another thing ,they definitely showed me a staged apartment with a washer and dryer and when I signed on there actually wasn't a washer and dryer in unit? So I was shown a staged unit-- and then oddly enough they didn't know there'd be a renovation-- on the renovation paper I signed, it said they didn't know of an upcoming renovation... which I don't buy at all.

From looks alone, you will be fooled. It LOOKS like a super nice fancy place but it is far from it. New buildings and fancy community center had me fooled. The parking is AWFUL (for guests as well as residents) ... It is impossible to get ahold of anyone in the office by phone, they NEVER answer and even voicemails consistently aren't returned. Also you can smell weed from certain units. There were a number of break ins while I lived there ... For almost $2000/month (which is absolutely ridiculous) it's NOT WORTH IT. While moving out (early) someone almost started a fight with my brother because our U-haul was taking up 2 spots....Just crazy. Def the hood in disguise.

Thanks God they broke the lease for us by renovating North Tower. We were deceived by their own leasing agent Gabriel who lied when telling us information about the apartment. He told us and wrote on a piece of paper all the fees, parking 80$ renters insurance 14$ Trash, sewer, water 25-35$!!!!!! Electricity and internet on our own Gym 60$ He wrote this 2x on two separate times we saw him. I have never paid sewer etc so I didn't have any suspicion about what their leasing agent Gabriel wrote. We signed the contract and there was no specific number but Gabriel did say many times it is 25-35$. We wanted to know what exactly are we gonna pay monthly. So imagine our surprise when we saw the bill for 184$ monthly. That made our monthly rent 1880$ instead of 1730$ which we signed up for. If we knew we would never sign the lease! We called and complained to management, Aimco, utilities providers but it is no one's fault. Gabriel has been avoiding us ever since we signed the lease. I can't believe we were lied to by their own agent. Watch out for every single sentence and make them sign whatever they say! The manager is not better either. She wanted me to take the apartment in South tower without seeing it or discussing the fees. Horrible experience! Run from Aimco and Flamingo, they have too many departments and nobody can help u or be accountable for anything. And if you really want to risk, do not go to agent Gabriel.

Worst building you can live in Miami Beach! Stay away!!! I regret coming here to live very much. Absolutely no consideration for the residents. This is everything but luxury

The apartments are cool and spacious but I decided to look elsewhere because these people devised a way to match their pricing to more upscale and better located buildings like those situated in downtown and las olas by charging absurd amounts for parking. So their policy is that they charge $100 for the first car, which is most places you don't have to pay because your apartment usually comes with an assigned spot at no charge. Now, if you are like me and have a second car (most couples own two vehicles) you have to rent out a "one-car garage" they have built within their garage for the outrageous sum of $400 per month! That already increases your rent by $500 a month. Bringing an apartment that costs $3000 a month to $3500. For that money you can live in a place like the Registry, Las Olas Walk, Laureat which are more upscale, with nice views and steps from las olas. This property sure works for people who don't drive or those who don't mind paying $100 for the first car, but for anyone with two vehicles it is not worth the money. With $500 you would pay for parking you can go to a dealership and get you a brand new car lease.

Do NOT move in to this complex. It will be the worst money you've ever spent in your life. You pay rent timely and it doesn't matter because they will move you into a unit that is not ready to live in, the work orders will be excessive and they have many issues that require you to literally live VERY UNCOMFORTABLY. The staff does NOT care, the management does NOT care and your problems will not be solved. The maintenance men will sexually harass you and they will get away with it until they get fired or sued. They will just hire new people who eventually quit because they hate their job because this apartment complex is not livable. Spend your money somewhere where your issues will be handled promptly and efficiently. Here, they will not and you will pay them thousands of dollars and they will not abide by their landlord-tenant laws for the state of Georgia. * * * I have had problem after problem of this particular unit here, since day one of my move-in, June 2013. Two of the same problems keep arising, palmettos (roaches) and plumbing issues. They do not let you see your unit until after you have paid and signed your lease!!! RED FLAG!!! After that, you can do a walk-through, but you have already signed your lease!!! The apartments are INFESTED with ROACHES!!!!!!!! It's disgusting and disturbing that they even do people like this. They call them "palmettos" and say that all over Georgia has this problem and Georgia doesn't. I've lived other places and NEVER had a roach infested unit ever until here. You pay for parking and there is NEVER parking and now they tow you regardless of parking stickers and the money you have paid per month to have one car to your 3 bedroom unit. A few of my reoccurring problems were: The toilet does not flush properly and yesterday (after 3 days of feces smell all in the toilet and it being non-flushable) the maintenance man came to "fix" the problem AGAIN, except this time, within 24hrs it FLOODED. There is feces and urine all over my bathroom floor, hallway floor, and my daughter's bedroom. The only thing the guy did different yesterday was lift the total toilet up out the ground, take it downstairs and dug things out of it and took it somewhere then came back and placed it back in the ground with closing the bathroom door so I could not oversee his work progress. I am highly disgusted and highly upset. My rent is ALWAYS timely and I never have issues with my neighbors, I am a good tenant. This unit was not even ready my first day here as my bathrooms had a sign that I still have that required that I NOT use either bathroom for 24hrs, so they put me in a hotel the first night I moved it. I'm highly unsatisfied and at this point, with me begin here 8 months with the same issues over and over, I'm ready to go to the media with my attorneys. This is ridiculous. A professional should have been here by now to fix whatever they have been trying to cover up, repetitively. To date, my rent has been early and never EVER late. My service and living arrangements have been disgusting and very, very poor. I do NOT recommend this apartment community to anyone and I'm tired of trying to be nice about such harsh and unprofessional treatment. No one wants to raise a child in these conditions. It's unethical to charge so much and put some one in a unit of this poor, unlivable condition. Take a look at my over 130 work orders. I have copies of them all! DO NOT MOVE HERE!!!!!!!!!!!!!!!!!!!!!!!!!!! RUN!!!!!!!!!!!

BEWARE! READ ALL BELOW! SCAM COMPANY! I AM OUT $1100 for wasting my time and energy on this poorly managed company with employees who have no prior training and no ethics. Andy Tanner will belittle you via email so have fun with that, but don't let his rude communication via email make you think you're in the wrong because a true leader of a company would do their best to fix any issue regardless of the situation. He prides himself on customer service, but I have a chain of emails that would make people cringe coming from a person who leases apartments... I'm sorry, but I don't want people to ever go through the nightmare that I have had this week with AIMCO employees and Palazzo East Apartments. Don't let the "luxury" amenities trick you and read previous yelp reviews before setting up a tour here because there's so many BETTER places in Los Angeles that will be respectful and act ethically. please read below. $1100 charge straight to their account and it will almost be an entire week without receiving my money back. They make you wait an apparent 10 days after "application" for money they fail to tell you they are taking before being approved. Has anyone seen their brochure? It says $1000(on approved credit) and they claim they don't mislead? Only getting $1000 back because we did an "application" that was "denied" that costs $100. The manager could not even send me confirmation that I approved this charge, but threatened me with saying he'd contact local law enforcement because I am making this up? They never sent us any confirmation that our application even existed by the way. Most apartments send immediate documentation..we would know we got a place just as expensive down the street the next day with the same credit, same income, just the two of us with no hassle or unauthorized charges. Luckily, we could scrape together money for an actual holding deposit that was not taken prior to approval, but I'm still waiting on my hard earned money that should have never been taken in the first place from Aimco. Can you imagine if every apartment took $1000 without telling you or having youl you Ty sign your signature while applying for an apartment without disclosing that in the beginning of the application. I would have left had I known! Message me for more details on my experience with terrible management and attacks via email from Aimco's supposed "manager" who fake advertises that he first No credit ran or verified, 0 documentation sent to us regarding anything about our "denied application" that the manager said he would expose because I said I'd be telling my large LA network about this place. That actually happened. It is actually comical that a leasing manager would say that. I'm not ashamed of a denied application nor was that ever the issue. I am actually relieved that I dodged a bullet with this apartment complex and Aimco! For the record, incase Aimco still wants to email attack me- all I wanted was my money back, but they are taking their sweet time when it's been sitting in their account all week. Funny how that works right? ? Message me for questions! GOOD LUCK! Stay away from Palazzo!! I promise you. This place will not get any better as long as they have employees who act like you're beneath them.

DO NOT LIVE HERE!! The Flamingo is a hot mess. The management is a joke and the people are the absolute worst. The ones who are normal and classy leave after 7 months. Here's why the Flamingo is so awful: 1. inconsiderate people: if you don't mind trash everywhere, empty beer bottles in the elevator, awful laundry rooms then go for it, people do not pick up their pet poop 2. average age 25: although the flamingo requires proof of income at 78k annual usd, there are plenty of kids living here. KIDS! I'm talking college student and recent grads. Dirty entitled little brats.3. illegal pets: if you have a pet you have to pay an annual pet fee plus a monthly pet fee. since the management is a joke some people pay while others don't and this leads to non-approved breeds on property with leads to horrific dog fights (pit bull biting out a chihuahuas eye ball- yeah, no good). 4. SHADY SHADY: strippers and druglords and pot smell oh my!!! 5. PO PO: there's constant police activity, fights, domestics, drugs, noise complaints. This place is a joke and a dorm. I cannot wait to move out. Oh and the units are $1500 for formica cabinets, no washer dryer in unit, stained carpets low ceilings, popcorn walls, old bathroom. If the units were $900 maybe that would be acceptable. You can get way better in Brickell. And there are other buildings on the beach with classier people and better management. Keep hunting. This place is awful.

Overpriced for what they offer. Apt unit was nice, but the communal laundry room was a nightmare, you'd think you were living in a college dorm. Except most people living here were adults with family, you'd be appalled how they acted in the laundry room. Parking was horrendous, people who didn't live there always took the spots. Neighbors are nosy, and rude. They will make false complaints about you, and the manager Anthony Demasi will fine you based on an accusation, and not a logical investigation with hard evidence. Both Elevators would be broken for months on end. Would never recommend any person I know a Aimco rental property. Save yourself some hassle, and don't move here. Guarantee you'll find another place after living here. I know I did.

The administration staff does not comply with you and it is always a problem with the maintenance

HORRIBLE HORRIBLE HORRIBLE!!!! the grounds are nice and apartments are nice, but management is RUDE, disrespectful and the most unaccommodating group I have ever encountered!!! If you want the whole story read on, but run away. Go to the enclave right across the street or skyline down the street and you will see a world of difference!!! Our first appointment we had was at 430, there was traffic and we were going to be 15 minutes late, we call the office and were told that it was not problem they closed at 6. 5 minutes later we were called again informing us that the department that told us they closed at 6 was the regional office and they really closed at 5, so they would not be able to show us around. I was very frustrated!! we drove over an hour and were given incorrect information that was not our fault, they agreed to show us one model apartment but not give us a tour. we looked at the 2/2 penthouse, it was very nice, but we felt rushed and not taken care of. Still we were hoping it was a one time occurrence and made another appointment to take the tour and see the actual apartment we would rent. it was fine except for these awful plastic blinds over the skylight with a dirty copper chain hanging from the 20 ft vaulted ceiling (kind of takes away from the awe factor right). We were sitting there ready to sign a lease and check in hand when the GM was rude, condescending and just the biggest snootiest snob I have ever seen it made us walk out right theree. She refused to take down the blinds, but told use we could PAY to have them taken down (mind you the previous tenant put them up, they are not standard for the unit!). They also have a limit on how many ppl each tenant can bring to the common areas, which I have no problem with, but I asked if there was NO ONE at the pool and we were clearly not causing a problem would it be ok to have more ppl, She was unwilling to budge, and said they have security checks because the guest have to PUT UP COLLATERAL (ie DL) to get a bracelet, anyone at anytime without a bracelet will be kicked out, even if there was no one else there!!! They were rude, flakey and just plain bad. However if you don't care about customer service, good management or feeling taken care of the grounds are beautiful with amazing amenities and okay apartment interiors but really skyline beats their butts in my opinion of every level!! hope it helps

armed robbery in my building yesterday (May 29, 2022) and no notification to residents. Attempted break in May 12, still no notifications to residents. Cars broken into, cars 'stolen' no notifications. Cameras never working or places where needed. Doors to streets constantly broken. Back gate always open and not gaurded. elevators broken for multiple months! Working elevators stopping mid lift, no maintenance on them. Absolutely horrendous management of all times! Chase Sherbert is the manager and one of the worst you will encounter. The leasing agents just want to get you into an apartment....no lie is too big for them to create to get you in....once you are in...forget they exists if you need anything or something happens to you or your apartments. The area is great, apartments are spacious....rents are crazy but thats not anything new. HOWEVER, there is absolutely no security or safety on the grounds. Just this year, cars have been broken into (in the residents closed off parking), apartments have been broken into, random people including homeless people walking around the complex. Armed robbers coming in and robbing. Unsafe is an understatement.

We've been here since July 2022. We renewed while Bozzuto still managed the building but then AIR Communities took over and the building has plummeted. Over the last couple of months alone there have been multiple water pipe ruptures flooding apartments (just before Christmas). Additionally, there are homeless locals crashing/sleeping in the lobbies and taking door dash orders, endless pet waste in the stairwells and COUNTLESS extra fees including the terrible Luxer package delivery program (assuming packages aren't just dumped on the floor in the lobby or outside on the sidewalk). Adding insult to injury, management/AIR Communities posts countless FAKE reviews to counter any negative feedback provided on sites like google. It's truly a shame because the building is so beautiful and offers great views but it's not luxurious and AIR Communities places no priority on the resident experience after you've signed your lease. There are better managed and nicer apartments in downtown Bethesda to choose from. $AIRC

Total ripoff. This building nickel and dimes for everything and the apartments are way overpriced for the amenities, location and facilities. The walls are paper thin; I cannot count the nights where I was could not sleep because my neighbors were either partying all night or were playing videogames. It is not a premier building. It's an overpriced dorm for spoiled students. This place is perfect for someone who has someone else to pay their rent and utilities. If you're a grown up or someone who doesn't like being ripped off, look elsewhere

Do not rent here. We ignored the bad reviews when moving in and regret it. This apartment complex is not what they say it is. It is not worth the money. The Leasing office staff is not easy to work with. They will try to overcharge you for everything, even if you shouldn't be charged for it. The only good thing is the Service workers are very nice. Other than that, do not trust the pretty picture they try to paint for you, it is truly ugly.

Do not choose EP! I am a Northwestern student and I had a terrible three month experience with EP. For the three month lease, I am supposed to notify moving-out two months before lease end, which is written in the lines of thick contract I can never discover. Even though they know I would move out because the apartment I am living will be under construction in summer, I was charged almost $2100 for late notification. A/C works badly, either too hot or chilly. Elevators went wrong very often. You should never choose EP when you considering apartments in Evanston.

I recently moved out of park town place. I'll start with the pros: It's a really nice well kept property, particularly the common and outdoor areas. The negatives: 1) Management is atrocious and does not even approach being customer or renter friendly. 2) My brand new renovated apartment had rodents. I have read reviews from before the renovation stating this was an issue but had assumed the renovation would have taken care of it. This was not the case. The pest control service they have contracted was completely inadequate, all they did was leave sticky traps which did nothing, no attempt was made to do anything more comprehensive. Please see the attached pictures of a mouse in my sink while i was doing my dishes. My attempts to contact the community manager were largely ignored. 3) My car was towed while I was away one weekend despite me having a payed parking spot. Apparently my windshield sticker had fallen off, though I find that hard to believe since this never happened before or since. One would think they would double check the license plate prior to towing a tenant's car. I was originally told I'd be reimbursed, this did not occur. I had to go to a very dangerous part of Philadelphia to pick my car up late at night and payed something like 400$ cash. 4) Good luck getting your deposit back, I was charged for supposed damage to my walls which was just peeling paint and the result of their shoddy paint job. 5) The AC and heating units break frequently. So to summarize a valiant attempt was made to put lipstick on the pig that is park town place however after a few months there the truth becomes evident. The place would be quite nice if not for the horrible management.

AC here is garbage. We currently don't have AC. It was 106 degree heat index today. Same forecast for tomorrow. This has been a recurring issue for years here and it's getting worse. The AC in this building fails anytime the temps exceed 90 degrees, which is very often. Management knows about the issue and refuses to do anything about it year after year. Concierge and front line maintenance staff are excellent and always very friendly. Unfortunately they aren't the ones running this place. The fact of the matter is that the apartments in this building DO NOT have AC. Ask them and they'll tell you it works great. Look at managements responses to the reviews. They act like it's fixed every time. It's never been fixed. Not in the 4 years I've lived here. They might have a model unit they keep cold. The lobby is on a separate system which they always keep ice cold, to give the appearance of having a well air conditioned building. The actual apartments do not have AC that is even remotely reliable. In fact, the only thing you can rely on is hat you will not have AC if the outside temps exceed 90 degrees. If you're thinking of moving here, you could save yourself $1000/month by moving to a building that doesn't advertise having central air and you'd be just as comfortable. Not an exaggeration.

DO NOT COME HERE!!! They are complete money scammers that don't give two Shits about you. The management is horrible, the garbage bins are disgusting, and the owners of the complex don't care about anyone. Additionally there is a huge roach problems, the air conditioners don't work, and the hot water only works half the time. Lastly, it is not safe here because of the lack of security and they are tearing down the basketball courts, which are used more than anything other amenity here. This place does not even deserve a star. NEVER RENT HERE.

DO NOT LIVE HERE!!!!!!!! This is the worst company I have EVER run across! they are sleazy, take advantage of the tenants and refuse to handle any issues so that they can "claim" that there have been no complaints. They sell this place advertising that it has all these ongoing services (bug control, hot water, trash etc.) not telling you that you will receive a EXTRA bill for these services. really with the over $2000 a month that you charge times however many hundred places you couldn't include the water and trash in the rent???? what a fucking joke! and then you charge for all parking and god forbid you want to know you have a spot when you come home, then you get to pay 4 times as much and they will park in your spot get upset at you for wanting to park in the spot that you pay for and then cover your car with the hardest water spots, that require 3 car washes to remove! Then because they are cheap they will change the carpet upstairs to hard wood floors so they do not have to replace the carpets, so now you can hear EVERY STEP and SOUND from upstairs! and I specifically asked about that prior to move in and was ASSURED that I was NOT GOING TO HEAR THE UPSTAIRS NEIGHBORS!!!!!!! yet, I could hear EVERYTHING! The leasing office is the worse, SO FAKE AND CONDESCENDING!!!! Anytime you need something they are RUDE! Apparently they just got some new office staff that have ZERO training in their jobs, because anyone with a brain would know that they way they are speaking to people is ABSOLUTELY UNACCEPTABLE!!!! Again, you can pay to have the creepy maintenance workers uniforms washed and delivered, but you cannot hire a manager that actually has experience and some education in the job???? The maintenance workers stare at you as they go by, NOT a smile or wave or even just ignoring me would be better than the creepy stares. Now they are trying to fix up the decaying buildings, so they are taking all the money that they scammed from the people who they tricked into living there and use the parking spots that they pay for workers! really the hired help needs to park in the complex! I have never met a company that put the hired help over the tenants! They also sell it as a clean air facility, but it is absolutely not! As long as the person is moving while smoking nothing is said, and hired workers are also allowed to smoke on the premises, because they don't live there???? like take makes it better!!! And don't expect to actually be able to walk on the sidewalks, dogs will shit there and it will be there until it rains hard enough to remove it, which means it will be there for at least a year and no one will take care of it!!! They will also use blowers to blow trash and dust into your patio on constant schedule a minimum of every other day. Then on top of that they will send threatening letters claiming that they will evict you if they do not agree with what you have chosen to have on your patio! really if you have more that 2 plants then you can be given 3 days to vacate the premises. Then to just solidify all the shady crap they pull, I cannot turn in my keys until the absolute last day on my lease so that they can send me a bill for water, and trash and bug maintenance when I had already vacated the property!!!!! Because that few extra dollars is that important!!!! they already have rent for a vacant apartment they need 8 days of water also!!!!! And they would rather have the apartments changed every year than actually try to keep tenants! for renewing all you get is your fees raised! rent will be a minimum of $100 more and parking will increase as well! So when you see the range in prices it is not because you are getting anything more or better, the longer you live there the more they charge you! and don't forget the fees on top of that! I would NEVER recommend this place to anyone, not even my worse enemy! That is how awful this place is!

They put in new lockers for package drop off and they lost my package. Do not trust this company. Very unprofessional. Don't live here. Parking is still a nightmare.

Lived there for a year, worst management I have ever seen. My heater caught on fire one night and I woke up to an apartment full of grey, plastic burning smoke and the alarms going off due to a wiring mistake at that moment I realized that If my alarm didn't go off the entire building could've been at risk, I've contacted a lawyer. $1990 for a old ass 1 bedroom and 2 months into my lease they start unexpected construction right outside my front door, pool and hot tub got closed down in the worst possible time with no reimbursement. When I moved out and tried to get my deposit back Elenor told me that she had no information on deposits and decided to basically tell me to F off. DO NOT LET THEIR NAME CHANGE FOOL YOU.

Paul was nice upon meeting him. When he found out I had a voucher he discouraged me from applying because they will probably lease it to someone who does not have a voucher. This does not align with Fair housing and they should be cited but HUD.

Kinda wish I didn't have to give a star. Be prepared to be nickel and dimed and treated like an inconvenience, rather than a rent paying resident.

If I could put less than a eighth of a star I would firstly because of Royal Crest Estates management team did not disclose of any past history of bedbugs within these units in the complex I had to find out on my own mostly through reviews online which I did not read thoroughly prior to my lease signing here of course because at that time I was in desperate need of a move-in and I obviously wasn't looking for the bags I was all for the goods and moved in right away. I'd like to mention to the management team which would be responding to this review shortly that the name above is not my true name and no you will not see this name in your system however I was a tenant. Within one month of residing in my unit I began to see more and more bedbugs come out I know this wasn't for me moving in especially with all of my bedrooms furniture being brand new picked up in stores. I was already dealing with not even reporting to the office of the centipedes millipedes that I had came across several times mostly at night even had stepped on them yes that was disgusting but I was dealing with it I said well it's a ground-level floor close to the words and I guess they're out to kill other bugs anyways so I didn't say anything but now bedbugs bedbugs on the walls on the floors you can only imagine how I was feeling that is when I went online and I started to read the reviews aiming specifically towards the negative ones. Then find out that there is a bedbug infestation within the Royal Crest Estates Nashua New Hampshire many tenants had given their testimonies on past experiences and I was at tears in reading through all of this I obviously reported this to the office and the first thing they say is that they will be sending in air quotes professionals to resolve this problem and that the in airports guarantee you 100% cure which is ridiculously funny especially living apartment complex is that ever going to leave unless you're breaking down walls in which they aren't. Those has it he sprays are not going to work for apartment complex is maybe thousand dollars in on Home's multi family homes but a Partman complex as with many years of history there in here forever and it's only a temporary treatment so you would be living with it through the remainder of your lease term and that's not what I was going to. They offer no help in any refunds or credits and me moving in such a short period of time instead I ultimately had to pay out of pocket to break the lease this is very upsetting for me and my family this is very costly on us and Sutchin immediate move-in again it's just so stressful and I'm saddened by the experiences that I had at Royal Crest Estates in Nashua eye and never write reviews but this I had to put on under their company online Because it's the truth and that's what we all need to know anywhere we are whatever we go through we always deserve to know the truth I was never offered the truth here please be aware read your reviews take a good look around the properties prior to lease signing and also from what I thought I should have even stopped at us neighbors before I even moved in you see a lot of people walking around here I could've stop and asked if they've heard of any stories in the past things like that but it was too late but I hope I can help you. Because it's the truth and that's what we all need to know anywhere we are whatever we go through we always deserve to know the truth I was never offered the truth here please beware read your reviews take a good look around the properties prior to lease signing and also from what I thought I should have even stopped and asked neighbors before I even moved in you see a lot of people walking around here I could've stop and asked if they've heard of any stories in the past but it was too late I hope I can help you They are very high cost of the apartments for rundown apartment I should say and no plants beds of flowers or brand new bright orange mulches is going to cover up the nastiness that lives within these walls that are layered in urine stinking stinking paint!

After thinking about it for quite some time I've finally come to the conclusion that a yelp review is the least that I can do for future possible tenants before they think about signing that lease. The Island Club has been one ...

I'm wondering if there is any rating less than one star?!

They charge you for parking and it's not even assigned so there's never anywhere to park and when there is parking it's halfway across the complex and when you don't feel like walking a quarter mile because you have a bad ankle and you park in the grass they tow your vehicle ruining your birthday.

It's the worst apartment I have ever seen ,they have poor management poor house hold, it's really old something breaks every month couldn't imagine my self in that apartment

They advertise as a non-smoking residence. I have lived here for months and all I smells is smoke everyday. Dispite my many complaints to the managment little has been done to stop residence from smoking. I am furious because I moved here for the non-smoking living. I am highly allergic and have cancer in my family.

The WORST. DO NOT RENT HERE. I repeat, DO NOT RENT HERE. The leasing office has no clue whats going on and can't explain these "charges" to someone in a simple form, theres all these hidden fees and other random charges that aren't included in a normal lease, like renters insurance. I just moved out of my studio there, which I was overpaying $1250 a month for a 400 square foot apartment. Management sucks, I used to have to waive the guys down in the building and ask them to check stuff out for me because they would never respond to my requests.UTILITIES. You know you basically pay for other residents utilities on the floor. I was charge $110 for gas in my apartment in the month of May. There was nothing in my apartment gas related, no appliances and I never turned on the heat there once since heat flowed out of the vents all the time. When I moved in I was told it would just be a $500 security deposit. Then they said "HEY! its $1750. The residents are all students. No lie, its pretty much dorm living. I was told when I moved in there was going to be a gym on the second floor coming to Chestnut Hall, never happened. The coffee shop was also supposed to come in place in September 2016 and I think went in around March 2017. The living conditions were awful when I moved in, the rugs in the hallway are probably from the 70s or back when it was a hotel and all the AC/Heat vents and shower pipes are outdated and in the worst condition.Please save yourself a headache and DO NOT RENT HERE. Its all a lie on the website and I wouldn't recommend anyone to waste their money on a dump like this.

When I moved into my apartment it had a major roach issue which took almost a full month before they were able to clear it up. I'm talking roaches in my cabinets and on my plates and cups every single morning. Lived there for a year and my lease recently ended so I moved out. The Sterling offered cleaning services for a whopping $150 which I declined and decided to have my own cleaner for the apartment at move out. Apartment was spotless and passed inspection and everything and I was told I was good to go and could leave and would get my security deposit back. Now I'm getting my security deposit back and The Sterling is charging me a $150 cleaning fee. Of course emails to both the concierge and management (Jay Mattingly) have gone unresponded to now after multiple attempts over the last 2 weeks. This is an absolutely outrageous racket. All the other reviews about the elevators always being down (sometimes 2 or 3 at a time out of the 4 for weeks on end) and the constant false fire alarms Pre Pandemic are all true. Now with the pandemic every amenity is shut down yet you pay for everything in your rent and of course they steal money from you as well on the back end with no recourse or acknowledgment of communications. Make the wise decision and choose a different building

Avoid living here at all costs. Ineffective, careless, and unprofessional management.

Do your self a favor and don't live here. The managment can careless about the residents here. They way over priced. They charge you extra rent if you want appliance upgrades. If you have horrible disrespectful neigbors they do nothing about it even after being threten you with violence. They charge you fees for evey little thing they can including standard parking and extra from spots close to the building and a cleaning service upon move out. So glad I'm out of this place.

Living at Lincoln Place was hellish. While we liked our apartment enough and the gym and pool area, and the office folks were (mostly) welcoming and helpful, the noise from our DOWNSTAIRS neighbors was constant and went unaddressed by ...

I would absolutely never, EVER, reccomend a collegue of mine to live here. We moved in almost two years ago. The staff all quit a few months after because the community was so terrible. We were promised a gated community atmosphere - they literally removed the gates. We were promised security on duty at all times - he is there on Friday & Saturday nights for 3 hours. My car has gotten broken into twice and they have done nothing about it. We, along with several other residents, have been moved from a basement unit to a second or third floor unit due to the BUG and MOLD infestation. Its absolutely disgusting. It is extremely over priced and not worth the hassle. They treat their tenants like garbage - especially the new community manager and refuse to react to critism. Last year, one of their landscapers ran over a gas line and there was a HUGE gas leak..we were not allowed in our apartments for 48 hours. Had I known this place was referred to as the 'joke of North Andover', I would not have moved here. Dont do it. PS. Kevin P. below just moved in to my building. Your cheery attitude towards this pathetic excuse for a 'community' is temporary, I assure you.

Nasty.. roaches friendly

If there's ever a chance you'll be deployed or go overseas, STAY AWAY!!! My roommate and I are stuck in our current lease, despite having orders in hand to go work overseas. They are refusing to work with us, and we're getting the lawyers involved. More to follow...

Horribly managed complex. I lived there 8 years purely to stay in the school district. The apartments are lovely but the management have zero desire to help the occupants. They now charge a 3 month penalty if you terminate your lease early which must be illegal. Many suicides there. They left the car of a guy who committed suicide inside his car for a whole week. Lacking in any consideration or compassion with handling COVID , they made it all about protecting themselves not their tenants. The ONLY positive are the maintenance guys who are amazing and the location. Very expensive and no negotiating on renewal. Hard to ever speak to a manager. Huge turnover of staff . I wouldn't recommend this place to my worst enemy.

If you are looking for an apartment building, do not select this building. We moved into this building about a year ago and consistently have electric bills over $200. Going as high as $350 in the winter. We keep our apartment at 68-70 degrees because of the electricity costs. This is because all appliances in the apartments and the in-room heaters are all electric. When I brought it up with the building's management they asked if I needed help setting the thermostats to a proper temperature. The manager stated: " electric bills do tend to run higher in our community vs another community with Central Heating, and Gas supplied appliances. Your entire unit is run by electricity." The building is completely aware of the high electricity costs their apartment has and purposefully turns off the in-room heaters when you tour the apartments. Between the electricity and "parking" fees, you'll be paying $400 more each month than they tell you. If you don't believe me, ask the following questions when you get a tour of one of this building's "luxury" apartments: - What is the average electricity bill for this apartment in the winter? - Can we turn on the heating system? I want to see how loud it is. - Can I talk to another resident about their experience with this building?

I lived in Flaminco South Beach some years ago. The first month I guess I discovered small insects but I didn't pay attention, and I was trying to clean even more my apartment.During the time that I was living there things got worse, one guy came to my door drunk and told me wherever in the middle of the night. He told me things that no one want to listen. If you are someone like me that need a good sleep because you have to work. It was not possible at that time, people were partying late, workers were working very early, the alarm etc.When I told to the manager in the main office that I discovered that those insects were bedbugs thanks to the internet. He instead of trying to help me. He looked at me like I was crazy. He didn't offer me help. So I decided to leave because my son and I had thousands of bedbugs bites. I got completely drained. sick, mad, weak, discriminated. They kept my security and deposit. But I just wanted my son and I feel healthy and feel alive again. So I moved on. When someone called me on march/28/2017 telling me that Flamingo is suing me and I have to pay them $ for leave the property. I'm trying to make the story short. I did my best to forget and start fresh how they can do this to me. I had a severe anemia at that time because I was feeding the bedbugs with my blood. I don't want anyone to suffer in the way that I did!

I pay $2.500 in rent, and don't be 1 day late to have all the laundry machines broken for months. Im here at the laundromat to get my laundry done. I have my ceiling falling apart for 5 years. Every 2 months they have to come to fix it. My porch looks like a pool when it rains. If you get home late you have to park your car miles away because it is not parking available, and now they moved the trash bins, so you have to walk 10 minutes to get your trash in place. Very expensive for a bad service. And I catch about 5 ot 6 mouses in my living room for the past 2 years.

THIS IS AN AWFUL PLACE TO LIVE

Do not live here. My girlfriend and I signed up for a monthly payment of $1000 a month. This quickly escalated to $1200 not including utilities. The hiking "trail" is literally a path in the woods that leads to no where and is not worth even attempting as a serious hike. Its kot a real ammenity. My name is Charles Woods and I lived here for 16 months. The water levels are terrible. We had constant encounters with centipedes and cockroaches even though we requested bug services three times. They told us we wouldn't need to worry about paying extra on our security deposit because they were renovating our apartment. But I just got a statment for $435 after we moved out. Our neighbors were all over 75 years old and we couldn't turn our music up past 5 because they were so picky about noise. I wouldn't live here again if they paid my rent. Miserable experience and I wish I could give them less than a star. Do yourself a favor and do not live here. The staff does not care about your experience here. They will laugh in your face if you complain ahout being over charged.

Hi there I'm a currently resident at the palazzo west communities building 2 on the pin house floor at a generation 3 unit that supposed to be TOP remodeling!!! This place has became a nightmare to live in !!!! I have rats in my balcony daily and the management do not want to use exterminators and they put some traps instead. The gym has became ridiculous since there is no more management. There are 4 buildings in that complex and only 4 treadmills for so many people and two of them are not even working. Also a lot of people that doesn't live here are coming daily to the gym and spa since there is no one at the entrance. For such a high rent do urself a favor and DO NOT move here even if u need to find a place ASAP!!!! I feel like I live in the GHETTO this place is getting disgusting every day more and more . I'm going to call the health department and cancel my lease after I will show them the rat in the trap !!!

Been a Resident for almost 3 years, 1) Black Mold, in living room and Bathroom 2) Never a place to park after 7 pm 3) No one will respond to any requests or issues 4) This month I have had my washer broken twice, same issue, have done 5 maintenance requests have only been dealt with once 5) Was charged for a Dog for a whole year after they made me kick out my dog, asked for a refund for the charges, never got back to me, been over 3 months and have called/emailed multiple times 6) Constant Vehicle Break Ins 7) Overall management and leasing office have incredibly poor communication 8) Amenities are very cheap, washer, dryer, sink have broken in the double digits this year a lone let a lone previous

This is the worst option you can choose if you are going to rent and are looking for peace of mind in your home. I moved here 4 months ago and it was the worst decision I could have made. THEY DO NOT RESPECT THE RESIDENT and violate their rights. If you are going to move here, be prepared to listen to construction noises and dust for a long time, because they don't mind tearing down the apartment next door. You have to endure the noise and the hammer in your ears. Thats the reality ! Not to mention that they take money from you for anything that should be free or a right as a guest. If your rent is $3000, prepare to pay $400 or $500 more, every month. Between park, gym, storage room, electricity insurance, condominium insurance, and I don't know how many other insurances. ATTENTION FOR HORRIBLE CUSTOMER. Never rent here!

STAY AWAY! This is by far the worst place I have lived. Initially the staff is great until you sign the lease. I started renting in February and at first it was nice. Since then it has all been downhill. Here is a list of the issues I have had: Since February I have asked numerous times to get these issues fixed to date they have not 1. Kitchen sink leaks 2. Both bathroom fans are broken 3. The closet doors (not easy to open and close) broken 4. Cannot use my porch being the sprinkler sprays all dirt and leaves on it (sprinkler off but left the porch a mess) 5. Infested with spiders inside and outside the apartment 6. There are termites 7. Mold grows all over the apartment 8. Rent website goes down frequently from everyone trying to pay at same time (Since July I was told the late fee would be refunded...... I am still waiting) 9. Our dishes and groceries stick to the cabinets Here are a few small things that are irritating that I would not normally complain about but I HATE this place: 1. 10 dollars a spot (if you do not get covered parking) no guaranteed spot typically have to park 4 buildings away 2. The spas are ALWAYS dirty 3. I was told to take plants off my patio (cleaned it when I first moved in but realized quickly it was futile due to sprinkler) Apparently it is ok for some, empty alcohol bottles are also welcomed! 4. I can hear my neighbors go to the bathroom in the morning... gross! 5. The sprinklers spray the sidewalks mostly (have to walk in the road to not get sprayed if possible) Worst when you have clean laundry and have to walk through them to get to your apartment. 6. Office does not accept packages, drivers told to throw packages over porches. My roommate and I always want to yell don't do it when we see perspective renters. Also the staff is totally fake. They only acknowledge you if they are in front of perspective renters. My roommate and I are on the hunt for a new place ASAP!

I'm not happy here anymore. the new management team is dense and horrible to deal with. I can't wait for my lease to be up and finally be rid of this place.

I used to live in this apartment and there were several problems that I had faced. The apartment is full of cockroaches. Whoever trying to live in this apartment should be aware that even if you request a pest control, they really don't do much for you. They are going to put a tiny bit of cockroach gel on a small piece of paper and place it in your kitchen that really doesn't even work. Also, if you request a maintenance , THEY WILL ALWAYS BE LATE. It will take them more than 2-3 weeks to arrive and fix problems of your apartment. Overall, I DO NOT RECOMMEND THIS PLACE!

The apartment upstairs has been making incredible noise for almost two month. The management is nice but nothing is being done about it.

I hated living here! Complete hell with management. They act as if they are on your side and willing to help with questions but could give 0 concerns. If you live in the center tower be prepared to pay DOUBLE for air conditioning bc they require Every resident to pay for shared utilities in the building. It's a made up formula they won't give you specifics on. Fire alarms and ambulances every night. Dog crap everywhere. Aimco management is a huge corporation with their own lawyers on property so be sure to read the lease and be 100% positive you are ok with them changing terms in the lease bc it's already written on your agreement. I would NEVER let my friend rent from them! Even when renovations are over the management and Aimco ownership will be there. I have warned you.

We had the worst customer service experience with the property manager, Anthony, who is simply refusing to do his job. There was a billing mistake in our account and we have been chasing him down for over 3 weeks asking him to sit down for 10 minutes, explain what is going on, and fix our bill. But he ignores our text messages and emails. When we come to talk to him in person he immediately starts to make up excuses, says it's not his job, or that he doesn't have the time, etc. Truth is we've been billed the incorrect amount since November, that's 5 months. And there's nobody, yes nobody else in the entire complex, or the entire company that owns the property that is willing to do anything about it. Simply ridiculous, they only care about charging you for as much money as possible but when it comes to delivering a quality service they simply avoid it and hope you'll just get tired of trying.

Very disgusting place and doesn't deserve even one star . Way over rated and not worth the high rent they charge people . Many problems to list but the worst one is the appartment is mice infected . When notified of the problem Their ridiculous solution was to put mice traps and catch two in one hour The person in charge tells me that "what do you expect, you live in new Hampshire and thats normal " Other than that , all the fees and penalties they want you to pay if you decide to move out at the end of the lease . Staaaaaaay a way from those thief's . Also those scumbags managment are willing to lie if you write a bad review They will report you to credit bureau claiming that you owed them money for not giving enough notice I gave the a notice per email and to the local office I been dealing with this 4 years on my credit because I wrote the original review in which I wanted people to know that that place doesn't deserve a name like Royal Crest ......maybe Royal s##t is a better name to describe the company. I will hire a lawyer and sue them for ruining my credit and I already have the proof of their retaliatory action against me because of the review. Anyone who had a bad experience with this company Soon i will put contact information to sue them maybe on class action lawsuit and make the pay .

Dear Mr. G of Palazzo: Instead of contacting you directly, I like to respond here so that more public can relate. I already suggested to let the management know regarding your current outrageous policy and think about adopting new policy to Ms. C. Smith, your Resident Relation Specialist in writing. You can ask her to see my back and forth emails with her making sure that I fully understand your 'policy.'

Biggest tip I can give is to look through your contract like a hawk before you sign it. Definitely over priced for what you get and they'll keep charging you for the smallest things over the time. Management is ridiculously terrible. Luis had absolutely no idea what he's doing. During the summer, the apartments will overrun your apartments. Heating and cooling is cut off at a certain time of year no matter how hot or cold it still is. Appliances constantly break down. Plumbing goes south after a week of living there. The new speed bumps will tear apart at your car no matter how slow you're going. We had a really bad experience and our neighbors were complaining about the same things. Definitely would not recommend to anyone. They'll try to swindle you for more money. Please, try your hardest to stay away from this place.

If you go here as a guest MAKE SURE your elevator code is CORRECT and you understand how to use it before you get on OR YOU MAY GET STUCK! The elevator will not open doors or go to lobby level without it, had to pry the doors open with my hands and walk down the emergency stairs, where the concierge treated me like I was less than competent and said she was watching me on the camera as I called for help to get the doors open...

I've lived here for over a year and was fooled to think that this was " luxurious". The parking is horrible, people park where ever they want and no citations are issued, non, not 1. And they are suppose to put those boot things for violators, never seen it done. Also, the hall ways are always dirty, the trash compactor is always full. If I knew it was like this I would have moved to Okeechobee rd in Hialeah, probably would have been better off or equal to this garbage place.

This place is fine for couples and not for kids. They'll find a way to get you out.

We've had a pretty miserable experience in our year at the Latrobe and do not plan to renew: ...

This place sucks. I just moved here from Boston,MA and this place has made me HATE California so much. You pay for EVERYTHING, even repairs. Nothing is included. They don't pay for absolutely nothing even though you get a shitty apartment for the price you pay. Oh and that refrigerator that is included, be prepared to maintain it yourself along with everything else. I've had to put in multiple maintenance request for this place since we moved in 6 months ago for things that should've been taken care of before move-in and I'm being charged all the time. I am BAFFLED on how this place is run, they make it look so nice on the outside, but the things within the apartments is just sad and disgusting. You shouldn't charge people over $3000 for a 2 bedroom apartment and not take care of the ACTUAL apartments. Stop worrying about the outside and put some care into the apartments. Painting over things is not the answer. Absolutely ridiculous.

This place will be all smiles to your face but are shady as hell. When we first moved in the apartment had not been cleaned from renovations that had been completed and had scuffs/marks all over the walls, as it was the weekend we were unable to get anybody in to fix this until the following week - by then I had already cleaned pretty much everything up and our furniture had already been moved in. So they mopped the floor and only painted the scuffs they saw, big whoop. Once we moved out a year later, even though it was already discussed that we would not be paying a cleaning fee, a cleaning fee was charged. We were also charged for painting. But, it clearly states on the move out leaflet that we should leave the place as we found it, let me tell you it was in much better shape than what we arrived with. Now months later this apartment is using blackmailing (such as threatening to take us to small claims and then changing it to threatening a collection company. All the while not responding to us at all and being unable to provide any proof of anything) and shady business practices to try and get even more money from us (they already kept our deposit which is already much more than we owed them). They cant keep their story straight and are constantly changing the charges. They even tried to charge us a late move out fee even though we had the entire apartment clear and were moved out the day of our move out date, mail keys handed in and everything. The only good part of this apartment are the maintenance men and the location. Trash does not get taken out, mosquitos everywhere, constant plumbing issues, safety issues. If you dont believe me just look up reviews on the better business bureau, I wish I had before. Stay well away from this place, they are a bunch of money hungry sharks that do not care at all about their residents.