AIR Communities Reviews

The Elm has gone signficantly downhill I live on a high floor at the Elm and really like my apartment. Bozzuto was not very good, but then came AIR. The entire team at AIR seem determined to overpromise, underdeliver, and nickel and dime us for more money at every possible chance. Living in the building has taken a serious drop. The man-hours at the front desk are inadequate, they want to charge us for delivering packages, the dog situation is getting worse (poop and pee in many public areas), the police have been coming more regularly to deal with tenant issues, the amenities mostly don't work very well, and management is out of touch with reality. They are constantly putting out fires. Communication is terrible. There are charges for things that aren't on the lease, and people have been living with things like cigarette butts flying out the windows and down onto their decks. We've already been through one general manager and are on our second - they are just AIR people who do (and don't do) what corporate wants. Now that Blackrock bought Air, I imagine management will be taking their packages and early retirement. I don't expect much. It's a good building. It is poorly managed. Most of us are either planning to leave or have already left. It's not like we didn't try to help them. We did. But they promised and promised and things have gotten worse.

They changed parking terms mid lease to be 50-100 for a reserved spot which is over 50% of the open space. If you just pay the 25 for regular spot you have no luck of ever finding a spot because 50% of the spots are "assigned" with no one parking in them because no one is that stupid. They basically decreased all available spots by 50% to force people to pay more or you don't get parking. Many tenants are planning on legal actions as this violates the lease for 2022 residents

So sad to see the condition of Malibu Canyon Apt. It use to have great amenities & set in a beautiful setting. Now human waist flows freely out of 1 of the pools restrooms, directly next to those restrooms there are 3 huge beautiful trees, now they are orange and dying.... Coincidence I think not. The BBQs are always broken and for quite a while tables, chairs & umbrellas where removed and not replaced. We have been told for almost a year they are on back order... Please these are not custom order, a friend ordered custom 3 color panels with printing umbrellas and they were delivered in 4 weeks. After multiple request most tenants have given up and are waiting for their leases to end.

This apartment sucks. All the spots out front are reserved. You have to walk a mile to get to your apartment. It takes forever to bring in groceries. And they run their tow truck night and day - god forbid if you're in a hurry and accidentally park in a reserved spot, you have to uber 15 miles away to pick it up. Would not recommend living here. Also, they make you pay on the last day of every month, or make you pay a $160 late fee. Most apartment complexes give you until the 5th day. But when you serve a lower societal class, you shouldn't expect them to have their check in on the last day of the month. Heaven forbid. This has gotten out of control. Also:-place infested with bugs/rats-trash was everyday pickup, now 2x/ week, which as residents are required to pay and don't pick up as often. Which makes it smell-changed the payment date from 5th of the next month, to last day of current month without explicitly telling you when you renewed lease-changed management companies 2x in a year-disorganization if staff, when I resigned lease, it literally took me 10x to get changed.

don't talk to Sandra Hayes, she's a liar

TERRIBLE PLACE TO LIVE. RATS AND ANTS EVERY WHERE, MANGEMENT IS HURANDUS!!! SAVE YOUR MONEY AND DO NOT GET AN APARMENT HERE!!!! I RECENTLY MOVED HERE AND SO FAR I HATE IT. I JUST CAN'T WAIT UNTIL MY LEASE IS OVER...

Horrible experience - mice and bugs - little to no assistance with either issue. Neighbors in building had double-digit numbers of people living in 1 & 2 bedroom apartments. Drunk in building slamming on doors in the middle of night begging for money. Same drunk passed out by mailboxes. All reported, nothing done about it. There was a constant smell to the ridiculously small apartment that we couldn't figure out....while cleaning out the apartment, I pulled out the fridge and found piles of mouse droppings basically "cooking" on the fridge engine....would explain why we were sick more often that year.... To top it all off, when I went to apply for an auto loan, I find out that I have a hit on my credit from this place....when I call to clear it up, I get sent from one office to another, until I end up having to leave a voice mail. Absolutely ridiculous customer service!!!!

The worst experience ever!!! Do not let beautiful outside views trick you. The vents are full of mold. I had problem to breathe and sneeze all the time i was in the apartment. Roaches are everywhere. Super noisy, drunk people. Hidden fees!!! You will never get your deposit back. Make sure you take all pictures before moving out. I will be suing them 100%.

save yourself! do not live here please we got scammed and played out of our apartment we got taxed over market value for a apartment and than they added on a ton of uneeded charges like pest control, sewer charges and a bunch of other bs on top of that they tried to kick us out and make us homeless!

I enjoy living in this complex, except for a few things: 1. new fees keep being added, such as a new fee for a parking spaces. 2. multiple fires in the immediate area, including a fire dept mandated evacuation for one of the fires. 3.Flora B makes renewal of leases and any interaction with her an awful experience. Her offensive remarks and tone were witnessed by my friends, who couldn't believe her behavior..i left a message with the manager, but never heard back. She makes me want to move, My experiences with the rest of management has been good. I wouldn't recommend this place to friends or family while she is here..

We met with Adam Schultz from Aimco to "resolve" the construction/DOUBLE GAS LEAK/NIGHTMARE on Wednesday. He was the most RUDE, ARROGANT, AND CONDESCENDING human being I have ever had the DISPLEASURE sitting across from. He did not offer ONE solution to the list of 30 problems we had during this construction fiasco except: "I'm SORRY YOU FELT THAT WAY". As if THAT was not infuriating enough, we were then met with a letter on our door stating we were VERBALLY ABUSIVE AND THREATENING IN OUR MEETING with him and Christy. I am APPALLED at this ENTIRE OPERATION, let alone THIS?!?!?!?? We have been given the run around for WEEKS. We FINALLY thought we were going to get some kind of help or relief, and this is what we got. Its DISGUSTING! I HAVE LIVED HERE EIGHT WHOLE YEARS. spent over one hundred thousand myself living here over the years and this is the LOYALTY WE GET???? I AM BESIDE MYSELF RIGHT NOW. They also REFUSED to correct the FALSIFIED maintenance report about our TWO GAS LEAKS. OH, our water pressure is STILL after 2.5 weeks close to non existent. All we get from the office is: "We're working on it" So we are expected to pay $100 extra that was ADDED MID LEASE for THIS?!!!! This place is a JOKE.

This is very Good place and location.Everythings was Good.That's the most deluxury communities in West Hollywood.But there has a manager and he is so rude.I want to move in that's why him.He doesn't allow my guest Or my family.I always living troubles.Spa is dirty always.Please talk with him.

The resident are devastated... Instead of maintaining the beautiful trees, that give us shade. they decided to chop them down. The trees at one time ,were maintained every year. haven't been maintained for years... Rather just chop them down... My patio is so hot now, I can't sit out here during the afternoon. Devastation is all over the complex, as their shade has been taken away... Sad, all they had to do was thin and top the trees.... The grounds at one time were beautiful.....

I have had my car towed for a second time. The management allows a towing company to tow residents cars so that they can profit and for what. There are so many open spaces already. I pay to park inside the gates have tags and stickers and my car still gets towed. You are not a resident of this place but a prisoner. I'm sure some prisoners get better treatment that they residents of this place. Low quality of life. Low standard of living. High cost to rent here. Do yourself a favor and look somewhere else.

DO NOT LIVE HERE! Aside from Shara, who is wonderful and incredibly helpful, this place is seriously awful. You can bank on at least one of the elevators (of two) being broken at all times and having to wait 10 minutes for an elevator thats not completely full. The AC in our apartment continuously broke every month. Maintenance would occasionally just let themselves into our apartment without warning and sometimes forget to the lock the door when leaving (they once left our door unlocked all day while we were at work). You will get charged for every little thing so don't expect to get your security deposit back, even if you leave your apartment in pristine condition upon move out. TRUST ME - you can find a much better apartment building than this for way less than this place ends up costing you. just dont do it. the only plus is the roof which is a nice amenity, but you can get this in most luxury buildings, which - make no mistake - latrobe is advertised as and is 100% not.

Please please read everything if you're really considering this place. Listen to the reviews left here on yelp. The reviews on the official 3400 site are nothing but great.. haha HOW I FOUND 3400: I came across this place driving by and was wowed by the water fountains, exterior of the building where i could have a nice walk. Felt like a peaceful neighborhood. I checked out their website and booked a tour on the same day. I was wowed again for them having rock climbing, theatre, gym. Mind you none of this is open because of covid. They also have a pond/lake where you can take a walk, 2 separated Bon fire pits, a picnic area and their huge dog park which was really what convinced me. I moved in August 31st 2020. PHYSICAL TOUR: When i took the physical tour, it was great. Everything seemed to be cleaned and maintained. Saw a lot of greenery which i loved. The staff seemed very friendly. You would really think nothing is absolutely wrong with this place. Like why would you listen to the bad reviews. This place does make you feel like you're at some kind of resort. -- With the outside maintenance i would honestly give it a 5 star. ELEVATOR/ STAIRS: When you go on the tour, i suggest that you request to go up through the elevator and down the stairs because you WILL be using the stairs which for some reason just give you a bad vibe. At least on building E.They have 2 elevators but there is always one that is not working and the other is being used by others. PARKING ENFORCEMENT/SAFETY; OH MY GOD i have had the worst luck with this. I was given an outside the complex, uncovered $40 parking far from building E (my apartment building). no big deal right? Let me tell you IT IS A BIG DEAL! It's a big deal when you come home from work after a long day just to find different cars parked on your spot. if not every day , EVERY OTHER DAY. You are paying for the parking but you are not guaranteed to be parked at your own spot. You have to race someone else to your parking. IT IS ABSURD. You can find visitor spots scattered around inside the buildings and some in between resident parkings which is so weird and to me it is not the safest because really anything can happen. Damage to the car and you wont have any possible idea of who it could've been. I say that because they LACK SECURITY/CAMERAS. one of the times that my own parking was taken, I had to park at a visitor spot and MY CAR WAS BROKEN INTO. Just 2 months from when i had moved in. I contacted the leasing office and they told me to file a police report so that they can access cameras. WTF thats when i found out they don't have cameras which is why there are way too many break ins. But they don't tell you that of course. So i filed the report and that was the end of it. Absolutely nothing was done from 3400 regarding the break in. All they tell you is that they have enforced parking regulations and whatnot. ITS A LIE. i met other people and were told the same thing months before me. I think they have literally a couple security patrols to run through all sides of 3400. I have seen them at night and no they are not walking. They're on a patrol cart and they are not looking into any gaps in between any cars for suspicious activity. They are going in and out. I have noticed that plenty of times. I have another parking that was given to me because i have 2 cars. This one was underground garage parking. it was free until the end of the year. NOT MY LEASING YEAR. They said that by January 1st 2021 i should have another. YOU have to contact the leasing office for that. They will not contact you. They will just charge you the $60 that every garage cost. i contacted them 2 or 3 days before January but by that time, the charge was already on my rent statement which i was fine because i admit i was late. Right away I asked for an uncovered $40 parking to start February & to avoid another $60 charge. They freaking sent me outside of the complex again where i had the many issues and way further than the first parking which by the way i did switch. After going back and forth with them, they said I can have this # parking. i said ok thinking it was an uncovered $40 parking like i had requested. Feb came and i sent the leasing office a picture of a car that was parked on the #given. Turns out they gave me another $60 parking garage #. so now i'm stuck with that one for this month too. currently working on getting another parking. I recommend not getting a garage parking because other people park on your spot anyway and there are way more brake ins because no one can see. Your car is safer out where others can see. PAYING RENT- Best to send a check to the address they provide with an additional $10 processing fee. They charge a $78 processing fee for ANY card payment EVERY MONTH,EVERY TRANSACTION. I have tried debit & credit but there is no difference even though they say there is. But they wont tell you about that fee. Reply for any Questions

I have lived at Royal Crest in Nashua Nh for 4 years. In that time they have increased the rent by an average of $90 per year. At each lease renewal, there was a fight to get the price hike lowered. They have implemented a parking fee, raised the laundry prices, and cancelled the security. Even their own maintenance team is upset with the way they are treating their customers. I recently tried to buy a house with my wife. Instead of being happy for us and letting us leave on a good note, they quoted a section of the lease contract. Mind you this contract is not a small or quick read. Stating that they would charge me a 2 months rent fee for leaving. Despite the fact that I gave them a 60 day notice. I offered to find someone else to take over the lease, and live in the apartment for them, but they weren't interested and would not work with me in any way. Stating over and over like a lawyer / robot that I signed a contract. Writing a long and complicated contracted and forcing to sign a long and complicated contract who are just starting out in life, and looking for a first home in an apartment isn't right. Writing absurd fees into that contract doesn't make it right. The fact that I didn't see the note about the fee, isn't my fault, and doesn't justify the company in charging such an absurd fee. Treating people like this is wrong! I'm going to lose out on buying a house because of these unfair and cruel practices. They are not customer focused, they do not "love their residents" and I can not recommend them to anyone.

Southgate management does such a disservice to the families that choose to call this place home. They tout a 'smoke free environment' however the truth is they aren't obligated per the lease, written in black & white, to uphold a smoke free environment, you'll have to be your own advocate. There are units plagued with mold, the appliances are at least 10 years old, the walls are incredibly thin, pet owners let their dogs relieve themselves on the shared balconies (management will just sends emails out) as well as other areas of the building & there is smoking throughout the grounds. Up charging everything & anything, you absolutely don't get what you pay for here. Bottom line, it's gross.

Cleaned and painted...only lived there a few months...I have a shoes off household...Got dinged on carpet cleaning, general cleaning and painting...I even got touch-up paint from the maintenance guy and carefully touched up minor holes from pictures and any scuff marks on the wall. It was perfect. Manager confessed that NO ONE gets all their security deposit back. No matter how much they clean and no matter how good the paint looks. They have to "Rehab" the unit every time. B.S. Their policy precludes, "normal wear and tear" as defined by the state statutes. Why should the tenant directly contribute to overhead? But when you move out of state...what are you going to do...other than YELP! Total rip-off. But I feel better telling you what to expect.

Honestly, I would never live in another Air community place ever in my life. Especially not this one. Let's start with it all. The indoor/outdoor theme was terrible. Dirty floors, dismal care, terrible move out experience. Oh gawd! Please. Stay away from broadcast center. The gym here is terrible, pool is filled with high school kids and children always. And not to mention the terrible experience entering and leaving the parking garage. Management also sucks. They are the nicest people when you're looking around. As soon as you want the deposit back or want to break the lease a couple weeks early everyone's attitude changes. Don't expect to see a single dime back. They will bill you for random things like utilities 2 months in the rear. The only good thing about this place was the Erewhon was just down stairs. Traffic to and from the Grove is always terrible, cars parked in the RED always impeding anyone's view leaving this parking garage. Again management can't or won't do anything's. I've seen several accidents leaving the parking garage. Basically if you like a literal one star living experience for 2 years of life live here. Everyday I hated LA that much more living here. I feel sorry for the people we left behind. Many were decent people! -- Edit based on Bradcast center's reply -- Like I said I wouldn't recommend anyone consider living here. It is NOT hard to put red or yellow dividers preventing people from parking in the red. Broadcast center couldn't care less about their residents. Many many time people have the same problem, the management refuses to pay attention. After multiple accidents witnessed of residents leaving the parking garage. Management still fails to address serious safety concerns about leaving the garage and being forced to deal with drivers parking in the red zone. Honestly it is disgusting how careless management is about a serious issue.

Probably the worst ran apartments I have ever lived in. As touched upon by other commenters, you will be walking from giant or an adjacent neighborhood if you get home a little later. Management will never respond to you about anything. Th floors are uneven, I had a burner not even connected to anything. This place is absolute trash. Please do not move here!!

We have lived here for 6 years and are fed up with the AC issues and a persistent sound in the ceiling on account of the "chiller." They need to be able to fix this. We have not slept in weeks and are at our wits end. We have been more than patient with the management here and are seeking alternative routes of recourse (Montgomery County? Housing and Community Affairs?) Fed. Up.

I wish I didn't have to leave a public review but it has always been a HASSLE to get help from management here. The walls are extremely thin . I've been here for years and I am aware. I have the most noisy and obnoxious neighbors upstairs who make noise every night and after numerous recordings and complaints and even her coming downstairs to bang on my window and defend her being nuisance nothing has been done. Very stressful and inhumane way live. I am a nursing student and I also take care of people for a living so it sucks that I cannot come home to peace and fall asleep until my neighbors decide to. 0 stars from me.

We scheduled an appointment online and drove two hours. When we got there, no one was there. We waited for an hour. When we called and asked, they said we'd have to reschedule because no appointment was shown. That is unacceptable and not okay on their part. A waste of time and gas. We lost interest.

Two weeks ago someone attempted to steal my motorcycle out of the garage. I made a report with the office and police. The office said they would get back to me after they review the security camera footage. The concierge looked at the tapes the next day and found the camera didn't actually work. The office never got back to me so 16 days after I reported the incident I went back down to the office to seek answers. The office management seemed like it was the first time they were hearing about the incident. After then being informed that the camera doesn't work I inquired about when it was going to be fixed because it is now 16 days after they found out it wasn't working. The answer was "we're in the process of finding out". I spoke to residents that park in the spaces next to me and two of them have had bicycles stolen, one reported it to the office and one didn't. The one that did report it got the same answer as I did. His incident happened three months ago. I went back down to the office to speak further about the known break ins and broken cameras and the woman told me the office manager would call me the next day. The office manager never called and I was told he instead went to a company softball game. Apparently company softball games are more important than issues from residents. It seems like the only way to get a response from management is to post on social media as made evident though other yelp reviews. If someone were to ask my opinion about moving in, I would strongly advise against it.

After a month living here It's been a great place to live so far, this review update is regarding their parking policy, I have never been towed in my life until last night, apparently if you pay for premium parking you can't park on a open parking spot, so be aware of it, don't expect a warning like other parking enforcement agents do in other apartment complexes; just waking up to a towed car to kick off your day. I went to the office for help and were handed an unsigned copy of my "parking" addendum which does not state that I cannot park on an open spot while paying for premium parking, then also were referred to an email communication that also does not state a problem with parking on open spots while paying for premium parking. After finding out, the representative just stayed silent offering no solution other than stop paying for premium parking, all of that while calling me a common sense lacking person to start the conversation. I was so mad that I just walked out the office. I already reached the ICanHelp email with no response, so please just don t give me the average pre scripted answer, thanks Looking forward to rent here. Stopped by to get some info and check the units and everything went with ease. Mariela gave me all the info that I needed in a timely manner and with a big smile

Please go find some where else to live. Just save yourself the time, money, and effort. Apartments not worth the money. Rent was raised about 400 dollars when management was switched. Constant mold growing on the walls, a/c leaks almost every five months, and big roach infestation. The only good thing about this apartment is their matainance crew. They are extremely nice, helpful, and provide quick response times. The issues outweigh the benefits. My a/c has been fixed about 5 times now, I have had mold treatment done about three times now, and pest control has sprayed every where and even smoked out my house with roach killing fumes and I still have roaches. I have to constantly buy spray and pastes to keep them away. I have lived here for three years, I have paid my car registration for both cars and my cars have been towed three times now. The towing company they use grabs your car in the middle of the night so you have to pay an overnight fee. At this point I'm over it. If you work late, it takes you an hour to find a parking. If you park on the curb and don't get up to move your car in time, TOW. If you don't happen to see the yellow on the curb you just parked next to, TOW. If you don't put the sticker on your vehicle immediately, meaning the first day you moved into the apartment TOW. If your rental car does not have a temporary parking sticker, TOW. If your have visitors after 7 PM, TOW! There is nothing luxury about these apartments, the gate doesn't even work. Leasing office can never seem to answer the phone. PLEASE GO FIND SOME WHERE ELSE.

Lived there for a year, while the view and space are incredible, the amenities they advertise are not as advertised. In fact, basic amenities like a working fridge, running water, or functioning AC are things you cannot expect in this place. During my year, you could count on at least once a week problems with the AC, and at one point it was shut off for the entire building for over a week to replace a cooling tower. After this was replaced, problems and interrupted service were the norm, similarly you can expect your water shut off at random intervals for repairs. They are in the process of redoing the floors throughout the entire building, there are daily emails about what floor the noise will be on, unfortunately due to the nature of noise conduction through concrete structures, you can expect daily jackhammering. For hours. Additionally I was warned that they would try to take my security deposit of $1k so I had the apartment professionally cleaned, patched all holes etc and was somehow still charged a myriad of odd charges that miraculously totaled $1k, a little coincidental, no? Finally, the entire reason I even moved was because my boyfriend and I put in applications to add him to the lease, which apparently needed an entirely new apartment application, which we filed on July 1. On July 17th having heard nothing from anyone and after making several attempts to contact the company and building manager, they withdrew over 7k from my bank account for "market value" of the apartment since we had not submitted applications. The applications that they charged us $100 each for and those payments went through. After 6 hours on the phone with the company who is based out of Colorado (?) I realized that getting anyone intelligent or incorrupt was an exercise in futility, and decided to move. Now it appears I will lose the security deposit through further corruption. I have asked for an itemized list for things on my "final bill" which after a month has not been produced. Avoid this place.

* DO NOT LIVE HERE* I wish that my only complaint about this place was the party atmosphere.The fees are way too high for the mediocre amenities. The gym is nice but it is NOT included in your rent - it is an additional $50 a month. The only thing this place has to its advantage is the location. However, once they lock you in to a long-term lease in a decent apartment, you will rarely (if ever) hear from management again. Maintenance requests take an average of 3 weeks to a month to be filled, and this is after repeated phone calls, trips to the leasing office, and strongly worded emails. Our own apartment had to be fumigated three times in the first month we moved in - which of course meant having to move furniture, throw away all food that wasn't sealed and vacating the apartment for days at a time. The problem was only solved after multiple calls to the Aimco office (owners of the property itself) DO NOT LIVE HERE. The fact that the video shown in the leasing office appears to have been filmed in 1999 should have given me an indication that is outdated and uncared for. The management staff is rude and have no concept of customer service. It's no wonder they push so hard to get people to move in with long-term leases, I'm sure the retention rate for this place is awful. I am simply counting down the months until my lease is over. Again, DO NOT LIVE HERE!!

If I could give this place no stars I would! First off they do not care about their residents one bit. They make you pay to park in unassigned spots and then tow you in the middle of the night. They basically say "F*** you" when you ask them why they towed a residents car that is registered in the lease and was parked legally. How can a business be so cruel to their paying residents. This place isn't cheap either! Cannot wait to leave this dump! They really need to get their act together before all their residents leave for good!! Management has changed like 5 times since we moved in a year ago and the office staff is never the same... Looks like their own employees cant stand them either. Like other posts have said - don't even think about moving into this place - run away and run away fast!!!

Poor service at the office. Have been trying for several months to get non applicable charges off my monthly bill. Apparently, this is beyond their abilities.

I don't even live at Mariners Cove, but it's so bad that I feel the need to say something. Every time I visit my sister, there's either dog feces everywhere, the entire place reeks of smoke, or she's not even home because she's been displaced due to flooding--again. This complex is an absolute disaster, and management does nothing but let it get worse. The no-smoking policy is completely ignored. Tenants smoke constantly, filling apartments and hallways with smoke. My sister has asthma, and her doctor has confirmed it's making her sick, but management refuses to do anything. The sidewalks and grass are covered in dog feces, she slipped and got injured, and despite multiple complaints, nothing has changed. The entire property is filthy and infested with roaches because basic maintenance is nonexistent. The most disturbing part is how unsafe this place is, especially for families. There are Section 8 tenants who are constantly drunk or high, rolling around on the ground, screaming at all hours. One of them exposed himself in front of children, and even though there's video proof, management has done nothing. This is not a place where anyone--especially kids--should feel safe. It's beyond disgusting that management refuses to act. On top of that, my sister has been forced out of her unit multiple times due to flooding, yet they refuse to let her break her lease. She has medical records, photos, emails, and city complaints proving how unlivable this place is, yet management refuses to take responsibility. They are knowingly forcing tenants to live in these conditions while collecting rent. I will be reporting Mariners Cove to the city because this level of neglect and incompetence is unacceptable. If you're considering moving here, don't. This place is unsanitary, unsafe, and completely mismanaged. Expect to be ignored, overcharged, and surrounded by chaos. I'll be attaching videos of everything--flooding, dog feces, smoking violations, and the disgusting behavior that happens here daily. Rent here at your own risk. Attached are photos of what you can expect here!

Save your money! The water gets shut off regularly, often with no warning and lasting longer than expected. The elevators break at least every couple of weeks, sometimes both at the same time. I have a physical disability and was told to "take the stairs" up to the 9th floor the last time this happened. There has been mold on the ceiling outside my apartment for months, which I told management about and they did nothing. There is constant construction in hallways and lobbies that causes disruption without actually improving anything. My bike was stolen from EP and I was told they could do nothing. Management has also lost several pieces of mail/packages of mine and blamed it on the mailman. On top of all this, when I renewed my lease, I was expected to pay MORE per month. The location is the only good thing about this place, but EP is in no way worth it. I can't wait to move out and never set foot in this place again.

DO NOT LEASE HERE. Please refer to my other review - you'll know the one. Google wouldn't allow me enough characters to describe everything that is a scam about this community. I moved out yesterday. I had been attempting to renegotiate my lease renewal when my technical "notice date" came. Foxchase gave me 8 DAYS from the time the renewal offer was sent to the day I was supposed to give 60-days notice. I was actively speaking with the property manager over this time and not ONCE was it mentioned that I needed to give notice prior to Foxchase sending the new renewal offer. I'm looking at a $130 late notice charge and another $120 in "final utilities" - which I've already paid for when I paid $400 for the final 7 days at the start of august. What is this even for?? This apartment complex will bleed you dry - I feel sorry for those who can't afford to buy themselves out of these hidden fees and move somewhere else. Do yourself a favor and turn around and go somewhere else. I'm begging you.

This place is awful, overpriced, and racist.

Lived here for two years and I would not recommend it to anyone. Parking is a nightmare and even after reporting cars that have been in the same spot for days without a Bent Tree sticker, management won't do anything. They threaten towing but never actually tow. Residents park in visitor spots or behind other cars. Management is not responsive online or in person. There is a bogus fee for paying your rent with a card. In the apartment itself, paint chips from the walls and the bathtubs. Blinds break easily or straight up fall down. There is little to no warning from maintenance. The package room is a nightmare. The only good thing are the door locks.

Edit: they never reached out to me about this matter. Also do not move here unless you are fine with paying almost $1000 cleaning charges! If you break the lease, you also need to pay 3 months of rent as penalty. We just moved out and we were charged with cleaning fees like $410 for repainting, $125 for heavy cleaning, $225 for the fridge cleaning, and $190 for a full clean-up. These costs are way over the top, especially since we were told we couldn't hire our own cleaning service. They do not provide itemized charges from the contractor. Instead they will just send you a pdf of the fees of whatever amount they want to charge you. It's not worth it paying over $2000 monthly to have to bear the noise making by the neighbor living upstair. Not only noise, can also feel the floor shaking and vibration coming from the upstair. Waken up early in the morning and can't focus on working during the day. Terrible living experience. Everything keeps the same even after complaining to the landlord. It's like living downstair is supposed to be taken advantage of by the ones living upstair when the rent is not cheap at all!

After finally getting a hold of a reasonable person at AIMCO corporate (he called me as a last effort before forwarding to collections), I was able to explain that they may be able to get away with charging for repainting in some areas but they are not legally allowed here. I sent him the legal documents as well as all the documentation I had kept regarding my interactions. VA consumer affairs had contacted them earlier regarding my compliant. Today VA consumer affairs emailed them again and they responded by dropping the charge completely. It makes me sad to know that they strung it out so long hoping I would give up and pay like so many others have done. The local office should be aware of the laws that govern them. AIMCO in general has be adequate in my dealings and has made a reasonable effort through the whole process to allow time for me to settle this. The local Shenendaoh Crossing office though has been unhelpful, misleading, and flat out wrong on more than one occasion (like when they told me to my face that faded paint is considered an abnormal damage).

Terrible Experience at Indigo Apartment - Avoid at All Costs! I recently had the misfortune of living in the Indigo apartment complex, and I ...

Stayed here only because of the location and proximity to my job. It was just a horrible experience overall for the amount I paid for a 1-bedroom apartment. I have Never left any bad reviews before but this complex is just unacceptable. It's trash. Do not rent here!!! STAY FAR AWAY!!! 1) insects, mosquitos & bugs are everywhere. Spiders in my room, centipedes, ladybugs, weird creepy crawlers daily especially in the summer. 2) rats and other unhygienic animals. I have literally seen huge dead and alive rats, as well as a literal POSSUM on my front entrance porch the size of my 25 lb dog. I have pictures of it. They run around everywhere behind near the trash compactor area, which is right in my back entrance. There's multiple rat traps in the complex which should tell you how disgusting this place is. 3) there are stray cats everywhere. They leave dead rats and birds all around. They sit under and on cars. I am highly allergic to cats and they are everywhere outside which makes it hard to breathe. 4) the AC barely works and I was supposed to have the new "smart thermostat" but they didn't install it correctly so didn't work. I have the old manual one which barely works. The vent humidifier room or whatever that is in my apartment is moldy and wet and full of dust and dirt. It's just blowing of disgusting mold air. 5) floors are uneven. Windows barely lock properly. There are open spaces between the front door and windows so cold air comes in during winter time, making my bills run high. 6) garbage area - just needs a lot of work. There's always nasty water that smells awful where the garbage area is and full of rats and holes. The runoff water stinks up the whole place. There was a whole three weeks where there were two huge full garbage containers that stayed out the entire time this summer. Two overflowing huge 20feet containers of trash rotting in the Georgia summer heat for weeks. We live near the garbage area so it was unbelievably stinky and unhygienic. It smelled awful. This should be an environmental safety and hygiene issue. 7) there are nails and weird sharp objects in the parking space. I've gotten my tires popped TWICE since I've parked here and I've never had tires pop for all 6 years I've had my Honda Civic. Both times it was as soon as I pulled into the parking spot that I heard the tire burst and when I had Hondacare people come, they show me the rusty nails that popped the tire. 8) seriously not safe environment at all. Since I've been here, there have been TWO shootings (one of which resulted in a death, happened in broad daylight and the shooter still hasn't been caught) and my boyfriend's car was STOLEN. The gas station across the street also had a shooting just a few weeks ago. 9) amenities - the gym always had missing weights and the machines don't even work. Guess people are stealing the weights or something. 10) There is no sound insulation. I can hear my neighbors cough/sneeze and walking around all day. I can hear their complete conversations. 11) We are billed for the Luxor mail service but I've seen multiple times the delivery people don't have access to it. I live near the mail service center and I've even had a delivery mailman knock on MY door (along with others on the same porch) and ask to be buzzed into Luxor. Super weird. Not the only time this has happened either. I walk my dog around the area and I've had instances where the delivery person with multiple packages in his hand and coming out of the delivery truck ask if I could beep them in so they can put our packages inside. How come they don't have the access key? Not only that, I've had encounters where my package wasn't even in the secured boxes. I've seen packages laying in the ground near the door, for anyone to take and without a secure key code. So why do we have to pay for this extra service? I'd rather have packages delivered straight to my door. 12) No one even showed up for my scheduled pre-inspection on 8/5 from 8-12pm. So how was I supposed to know what to fix? When finally moved out, I was charged a $125 cleaning fee and charged an extra $250 for painting??? LOL. after they took alll of my security deposit, and I still owe an extra $200. Ridiculous!!!!

I've had the unfortunate experience of living in what I can only describe as the WORST apartment complex I have ever lived in. Anyone who has claimed otherwise, must be living under a rock. We made the mistake of paying to live in one of their supposedly "renovated" apartments, and let me assure you, it was an absolute joke. At first glance, everything seemed appealing. However, the illusion quickly faded once we settled in. The so-called renovations amounted to nothing more than new appliances, creaky wood floors, and a hasty paint job to cover up any visible signs of disrepair. Our apartment had evident water damage, which the management believed could be remedied with a simple coat of paint. It was clear that they cared more about appearances than actually fixing the underlying issues. To make matters worse, the "new" appliances turned out to be more like faulty hand-me-downs. We encountered numerous problems with them not working properly, constantly causing inconveniences and frustrations. Attempts to address these concerns by contacting the office or the community manager were met with complete silence. The lack of responsiveness and accountability from the management team was astounding. This apartment complex is plagued with severe issues in communication, organization, and accountability. It is disheartening to witness potential residents being misled during their tours, only to discover the true nature of this place after signing their leases. Once your lease is signed, the staff couldn't care less about you or your concerns. It becomes painfully clear that their only objective is to fill the units and collect rent, disregarding the well-being and comfort of their tenants. While the initial rent might seem enticingly affordable, don't be fooled. Bent Tree Apartments will find any excuse to nickel and dime you with exorbitant fees once you're locked into a lease. If you enjoy living somewhere where the management treats you as a joke, disregards your concerns, and fails to provide a comfortable living environment, then by all means, this is the place for you. However, if you value your peace of mind, a responsive management team, and a well-maintained living space, I urge you to look elsewhere. Save yourself the frustrations and financial surprises that await you at Bent Tree

Unfair Charges and Poor Communication I regret to express my dissatisfaction with the management of my apartment on Google Maps. The administration arbitrarily charges for Wi-Fi without prior consent, enforcing a $60 monthly fee even before my roommate signed any addendum. I tried to reach out to manager but they never responded. Additionally, there were no clear instructions provided on setting up the Wi-Fi kit. Furthermore, the recent repainting of the hallway without consent poses health concerns, as the odor persists and I fear potential health hazards. This lack of transparency and disregard for tenants' well-being is deeply concerning. Check carefully before you come and live here.

My first mistake was signing a lease and moving into these apartments site unseen. After getting the run around for almost a month about my service animals, they finally gave me a lease to sign. If you like living in a box, these apartments are for you! The doors to the closets are not user friendly. They are the weird sliding mirror doors that fall off track any time you open them. The closet space and functionality also sucks. There's one rack at the top and a weird clothes rack that doesn't allow you to slide your clothes. The stove and refrigerator can't be open at the same time, that's how small the kitchenette is. There are only two outlets in the entire living area. Prepare to have surge protectors ready. Good luck on getting your service request completed in a timely manner, if ever at all. My biggest issue though, is there are no cameras in the mailroom. 5, I repeat 5 of my packages have been stolen on all separate occasions. The employees were notified on package 3, and nothing was done at all. I guess nothing can be done with no cameras. I pay over $3000/month to live in a box. Literally. Move here at your own risk.

Wow Shara was kind to assist us during our Early move out, coz of job relocation we gave 60day notice, so basically if ever we will pay a month of our rent until they will renter early than our end of contract. So if we're lucky we will pay less, as promised By Shar our unit will be rented fast coz of closet are modular type and etc. and a lot of things promised nicer, like flowering tounge of maybe part of their marketing strategy. Now we received our statement, we still owe after depositing 1.5month rent. She told us they will send our refund after charging the cleaning, and she never told us other fees! OH MANY MORE LIES..from management. PLEASE GUYS make it in writing and voice record in dealing with them. actually THIS PLACE IS A SCAM! in the ADS SPECTACLE VIEW! in my 10month stay, the only view I saw was DOG POOP IN THE FOG! SMALL PLACE FOR EXPENSIVE RENT! so goodluck! PARKING IS so stressful if you guest! it's not a guest FRIENDLY PLACE TO LIVE!

We have been living here for a month now and the staff has been very helpful. Love how quick maintenance has taken care of requests. My issue is the tenants who let their dogs urinate right at the door and sometimes in the elevator! I have almost stepped in it so many times, why is this allowed? You don't want to live here, take my word! Amico is a group that cares only about how much money they can take from you! All the monthly fees (gas, water, trash, sewer, pest control) are expensive and to make it worse at the end of your lease when you think you are free of this all there will be ADDITIONAL charges for normal wear on appliances. My additional fees were $733! $300 for small dents on the freezer door caused by the delivery guys when they delivered me a used replacement and $260 for scratches on the glass stovetop caused when I moved my skillet back and forth when cooking, and the rest for cleaning and painting and I left the place clean. I was told I had to sign a 14 month lease and I always paid my rent on the first day it was due and never complained about the inconveniences of living in a old building with lots of issues, like how unsafe it was and washer and dryers that constantly took our money. When you move out don't expect to get your deposit back because that does not happen just read the other reviews. If you do decide to live here be sure to notice everything during your move-in walk through and have them write down all things that are not right, if you don't it's a tactic used to keep your deposit.

Worst apartment and elevator is too old and shaking there's no maintenance for that ..

terrible ! bugs everywhere and the ceiling of bathroom look like it could fall in anytime now

Highly priced rents. You will end up paying penalty when vacating. Finding parking is big challenge . Don't fall into the scam offers

Management is argumentative, and lies so you can lease with them. People in the office is rude for the most part. Gym really old, same for several years it hasn't been updated in years. The buildings needs maintenance, paint as well as the stairs, although they recently "replaced them" it hasn't been painted. Bugs every where, trash, spiderwebs in every corner, they clean probably once a year and you have to call them requesting to PLEASE clean the breezeway. Dogpark is better and bigger than children's playground. No parking space even though you have to pay per vehicle monthly, if you are lucky enough to find a spot you will be walking at least two blocks from your building. Management loves dogs so complaining about a loud and noisy dog or pee in he stairs or poop in the side walks is NOT an option. Hide fees so if you decide to move make sure you READ carefully your lease and make sure everything is in writing otherwise you can lose. A lot of maintenance needs to be done in every single unit but new management is prioritizing dogparks, asphalt, sidewalks, lease office and honestly not sure what else because you don't see them and whatever it is you definitely won't take advantage of it. Try to find another place if you can. You will be better and happier if you are not living in Bent Tree specially with new management, new fees and new stuff. But the way pictures online are definitely NOT how Bent Tree really looks. Make sure they show you the apartment and building where you are planning to move before you sign the lease. I was unable to upload the pictures to show but unfortunately it was an option.

Steer clear of this apartment complex! The apartments have mold! Parking is atrocious! I am not sure which is worse, the feral cats or the rats they are hunting. I've heard stories of multiple people having their deposits taken with no explanation of why they were denied. Also, the complex is right next to a creek, so the complex floods constantly. They have shady management who will tell you one thing but do another. Specifically the manager Grant. He is impossible to reach by phone or email. He seems to think texting is a professional form of communication. But what can you do? A sleazy apartment manager for a sleazy apartment complex, I guess

I came to visit this building with high expectations to call it home, but left truly disappointed and won't recommend anyone of my network to consider living here. Everything started fine but the person who was giving us the tour to myself and wife called Fredny Fleury made derogatory, and disrespectful comments during the tour and even after his follow up call. He compared having a baby to having a dog. Something you shouldn't say in front of a pregnant woman. He called me and after I mentioned that I have an emotional support animal, he's answer was "you can buy anything on the internet nowadays" what's his criteria to believe I bought a fake ESA letter over the internet? I found this rude, and immature. I believe management from this building should give proper training to their staff about customer service, and sensitivity in the workplace. Some comments although perhaps unintended are non acceptable and give a bad impression of the entire business.

Security is very poor, and management is completely unhelpful. Front door and garage door are left open day and night. Multiple bikes have been stolen multiple times. Thieves get in by simply prying the door open. No communications have been sent out to inform anyone. Management's response (specifically Tyler) was basically a shrug. Absolutely no empathy or acknowledgement of the multiple thefts.

The management are complete idiots. Paperwork not signed correctly( their fault only) given wrong information several times about move out date. 3 people in management completely clueless. Never taking blame for their mistakes. Make sure you get everything in writing because their word means nothing and won't admit their mistakes. Over charged for everything on move out !!! Take pictures! Airconditioning never worked Cheap kitchen Do not rent there My son rented there. You know who I am, I called several times, you have my number. You gave him the wrong paperwork, then held him accountable, but you however claim no fault. Different standards.

Dodgy customer service. Could not log in to my account to play rent this month until after they charged a late fee. I called 3 days prior, and the representative said someone would call me in the coming days to help me log in. Called again today and the guy never put in a log that I called with an issue. So the girl had to assume I was lying to her about calling with an issue and I was treated as I liar when trying to explain the situation. So due to aimco/foxchases records keeping negligence I'm stuck with a fee for an account I could not log into and they are treating me as though I am lying about ever calling in the first place. Maintenance is A-, there are problems but the team is quick to respond and resolve issues (except i've been waiting for them to re-glaze the bathtub for about 4 months, they said they would schedule somebody to come in but no luck yet.). I was ready to give this place 4-5 stars, but they treated me very poorly with this exchange I would not recommend giving money to this place especially if you are a young professional with a heavy travel schedule. Thank you aimco/foxchase for treating me like a liar when I was overseas on a business trip and could not resolve this in person. I hope that late fee was worth another poor review. At least this helps add some transparency to your customer service and why you get so many poor reviews.

My wife and I went here to view these apartments and even signed up for a 1 bed room apartment. But due to family situations we couldnt move in to these apartments. We lost 550$ to them for nothing. Basically these guys are money minded and after having talking to many tenants there, I learnt that they are the same with everyone. The apartments look so old, painted in the exterior but when you get in, you know that they are actually not well maintained. Apartment is tiny and I got this feeling that they have remodelled a studio apartment into a one bedroom apartment just to get more money. When you walk around the area you can see many rats running around. I really pitty the people living in the ground floors. I even heard from another tenant that they actually get many centipedes and millipede worms creeping into their apartments. In a way I am happy that we did not move in to these apartments. Please do not go for the price.

The worst alarm system ever..it goes on and off anytime of day or night it can last hours buzzing in the house you cant sleep or if you sleep you ll jump out of the bed for no reason it happends so often that no one believes that is for real and if some time will be for real no one will go off the apts and that is becouse it happends all the time

Quite literally the worst Apartment complex I've ever stayed in. The whole place is run by the bigger property management company "Air communities and they are piss poor. Major disconnect from what's happening in their properties and home office. Takes forever to reach anyone in your actual leasing office and the amount of parking spaces available is laughable. Especially when they charge each residence for open parking. Never in my life staying with this property management company. Do yourself a favor. You have been warned. It's a reason the rating so low.

I had an okay experience living here but it was worse when moving out: ~ It's noisy with endless construction (not only is this property building/renovating more, it is surrounded by construction on three sides--trucks are CONSTANTLY beeping) ~ When birds arrive, they will build nests under the eaves and chirp for months! It's kinda nice, for a few days, but they don't stop until they leave! So, windows closed with air-conditioner noise, or windows open with chirping noise--either way, it won't be quiet. ~ Amenities are sub-par (pool, spa closed most of the year, when open construction surrounding). ~ Maintenance will come, eventually, and so will the snow and dirt from their shoes. ~ They don't remove snow from sidewalks, nor around the doors to enter building from parking lot (particularly behind building 6). ~ Trash room is overflowing at least every other week. ~ Expensive!! Let's be honest, it's Aurora. ~ Staff smiles upfront, charges ridiculous amount for "General Cleaning ($150), painting ($48), and Carpet Cleaning ($45). Even though the place my be "clean" on move out, they require a "Professional Receipt" to show it's been cleaned (My unit wasn't painted when I moved in, nor were the carpets cleaned, however I would expect the previous tenant was charged!) ~ When you move out, you will not deal with the people on site, in the Leasing office, but with Daniel or Vanessa in the "Aimco Customer Care After Move-Out Team" however I did not experience friendliness or "care" from them. ~ I'm anticipating that someone from the company will respond to this with a friendly, smiley, encouraging note asking me to contact them so we can resolve things. However, for the past week I've been trying to resolve some of these issues and all to no avail. Seems like the response will be to show you, the potential renter, they are on top of things....as a former tenant, I can say, they aren't on top of it...nor have they been willing to work with me to this point. Yes, it's walking distance to the hospitals and the UC schools...but there are other places close enough I would re-consider.

Don't waste your money .They do nothing about anything around here .Sure the grounds are very well kept.The hall ways are dirty and outdated.Everytime it snows the walk ways are full of ice called twice about it have to be nasty just to get the point across.Its been snowing since 6 am it's 12:30 and no one has cleaned the walkway.Two of the dryers in the wash room have been broken for a long time so our two buildings have one dryer. Now they want to raise our rent 400.00 more dollars a month th so be careful if you come here to look at it.

Have had health issues over the past month to then find we had mold in our closet due to a leak in our closet. After notifying them, we then came home to our belongings tossed in our bedroom without any consent. They then told us they would put all our belongings back and they never answered my calls or emails. After sleeping in the living room for two nights, we finally decided to do everything ourselves. The mold, spiders, LITTLE TO NO communication with this complex is horrible. Do not live here.

On our first weekend of living in this apartment complex, I noticed our A/C wasn't working. A maintenance team member came down and did a temporary fix, but told us that they needed to replace the whole unit. That didn't happen until several more service requests were put in, each one making the same temporary fix that never held. A year and three months later, they finally replaced the heat/AC but it still didn't work without an additional repair that was made a month after that. That lasted almost two months and now the heat went out again. We definitely got the lemon on the used car lot of apartments. Not to mention that when we renewed at a higher rate, we were not informed of the incredibly inconvenient construction that would start soon after. This construction limited us to one entrance, left our apartment floor covered with dust near the entrance from the construction (like thick layers of white dust), and put our mailboxes outside during the coldest part of the year in a location nowhere near an entrance to the building. The unit I live in is poorly insulated, it's still cold even when the heater is working properly. They charge $80 for the parking garage, then when it gets icy and snowy, they don't clean it, so who knows what that money is going towards. I slipped already this winter on a patch of ice and hurt my wrist. Especially during the construction period, it felt like we were not wanted there despite the high rent we pay, like we were in the way of renovations. If I happened to have a day off, sleeping in wasn't an option because of construction noises. If I needed to do laundry during the day, I was either blocked by construction guys on a ladder in the hallway or half of the machines weren't working. I could not in good conscience recommend this place to anybody I care about. At least there's no roaches I guess? The maintenance team is good, they're just held back by management trying to make the cheapest repair possible instead of actually fixing the problem once and for all. One last thing, the website claims views of the Chicago skyline. This is 100% false. You cannot see any part of Chicago from any point of this property without a telescope or the best binoculars of all time.

Living here was the worst decision I have ever made in my life. I lived there from Oct 2013 to Oct 2014 and my experience was horrible. It is very poorly managed; maintenance, pest control, amenities and the office staff are bad. As if my stay there wasn't bad enough, when I moved out they charged me over $1200 in unjustified fees. I told them I would not pay those fees and requested to speak to someone who could help and I never heard back. Now they sent me to collections. Worst decision ever.

Wasn't a fan of this complex. They will raise your rent by over 25% due to "market rate". When I first signed my lease the front office was so nice to work with and user friendly. They company is now run by a bunch of bozzos.

absolutely awful place, if i can advise anyone from my experience here stay away. The owners are also massively rude.

I would rate at zero stars if I could. I don't even live there. Their leasing agents make it sound like they don't even want anybody there. Make people feel very uncomfortable on the phone.

I hate this place , the dumpster is always dirty and smells bad and always looks embarrassing in front of my guests There is no security at nights and it's not safe at all , if I have a problem with my apartment no one is responsible at the office and they don't care , i would love to move out earlier, I don't recommend it to anyone

I was amazed by how ridiculous they can get when it's getting to rob your money: I lived in many apartment and houses before living here, and never got charged a deep cleaning fee nor a repainting fee, but this place charged almost A THOUSAND dollars move out cleaning fee! They even charged the repainting fee for no reason. You also have to pay for super expensive car parking, common area utility, parcel lockers, and many thing else. What's more, the renewal offer they gave raised my 1b rent by around $500 per month. Oh and the only elevator is broken right before I move out, and they need around 3 months to fix it. So be prepared to climb the stairs with your heavy parcels frequently. The staff is hard to reach, never helpful, and frequently make false promises so don't trust whatever they told you. I believe there are many other places to live in without needing to spend so much and at the same time having an awful experience.

I am not surprised by the other reviews. My experience was terrible. The move-out might be the pinnacle of frustrations, among the infuriating things that happened during my stay (2 years - as I went to school nearby). I am in dispute as we speak over an additional $500 charge for "damages" to my apartment. *Trash removal, Carpet Replacement, and re-painting to be exact. However, it all stemmed from my upstairs neighbors flooding my apartment, 6months prior. The maintenance staff at the time (they were eventually all fired, and replaced, which - seems to be a theme for "Team PTP" ) did the bare minimum to fix the problem. I had 2 inches of water in my kitchen, that seeped into my living room, and left my kitchen ceiling sagging from the water damage. After multiple complaints, they eventually repainted and that was seriously it. I still smelled mold, but their solution was to paint over the problem (they even painted the WRONG COLOR) . They tore the carpet away from the kitchen linoleum in the process of the "fix" (what I'm guessing is part of the aforementioned charges) and if that wasn't a sign they couldn't have been more negligent, I eventually noticed black mold growing in my room vents. METAL room vents. By then, "TEAM 1" had been removed, so when "TEAM 2" came to replace my filters, they were so shocked and horrified by the state of my apartment, they told me they were surprised I was even paying rent. *Also. The closet to the heater/filter, had been painted shut so they had to rip that open. The list goes on. And now they are trying to charge me extra for damages incurred by not only my neighbors, but their own employees. Thanks Peachtree Park! Corporate operates out of Colorado, and must not have ANY clue what goes on at any of their units. They do a lot to upkeep the exterior of the place, and minimal to fix anything inside.

Yes amenities are great and maintenance team is super helfpul BUT whatever you do, do not rent a first floor apartment here. It's been mentioned multiple times but we took a gamble and are paying the price for it. ...

Absolute horrible place to live, walked in on move in date and found roaches all over the kitchen. Trash is thrown into a room in the bulding, the decks are filled with garbage which is allowed. If looking to live here don't, the people who work her are ignorant and lie straight to your face. Worst experience I've ever had. Complete garbage buildings. They do not clean their apartments after they are emptied, DO NOT GO HERE

In short, I almost believed that you (signed Wendy on the comment section) might be taking my review for Burke Shire Commons Apartments seriously when you said you had someone contact me about 2 weeks ago. I haven't heard from your corporation. And this time, you said the community manager, Hailee tried to call me and left voice mails. I checked my phone for the call history to make sure that there might have been such attempts, but no, there wasn't a single call from her. My last call with her was on the move out day after 5 unanswered calls to the office to talk to a living person to get the move out inspection. It was very frustrating! Honestly, if she thinks that the charge for the painting was rightful as you said she did, I would like to refuse any calls from any of you to avoid unnecessary argument because I really don't think it was rightful to charge for painting that you will have to do anyway for the new residents. FYI, I have not hung a picture on the wall to avoid any possible charges for filling in the holes. I now live in an apartment that is managed by a very caring manager. A real person who actually cares about people and community makes a whole lot of difference and that's what I cannot find enough of in Burke Shire Commons where what they care about is just getting another lease contract.

Current resident and can't wait to move out. Just another apartment complex that doesn't care about their residents. There was a sewage issue in my building (not a result of my actions) requiring extensive work done in my kitchen. First of all, the maintenance team and their contractors entered my apartment without my permission under the guise of "emergency". The "emergency" work was just marking the walls, they didn't even start the actual project until 16 hours later (the following day). It was likely more convenient for them to mark the walls at that time, not an emergency. When I expressed concern over this, I was hit with "per your lease" and the property manager insisted that marking the walls constituted an "emergency". Next, they asked me if there was a place for me and my dog to stay during the work, when that wasn't an option they offered me an EMPTY unit on property. Eventually I had to push for them to put me up in a hotel. To make matters worse, the contractor they used went into my bathroom, even though I left a note explicitly telling them not to enter my bathroom or bedroom. There was plaster under my bathroom sink, splattered on the ground/trashcan, on my speaker, and on the toilet handle (so presumably these workers also used my toilet). Additionally, I got a voicemail saying that the maintenance team had spoken with me and would be finishing up some minor work in my apartment the day following my return. No such conversation ever happened. I was disappointed in how the work was done and how the contractors handled themselves in my home, but more disappointed with the lack of concern or support I received from the property manager when I expressed that this episode made me feel unsafe in my own home. Also, this place is littered with irresponsible pet owners who leave their dog in the dog park unattended or allow their pets to roam off leash, including Lavonda who works in the office. Lastly, they charge for pest control yet I find spiders almost daily including brown recluses.

My husband and I lived in building 912. I cannot say all the buildings are like this, but our experience at this particular building while at the Foxchase community was not pleasant. Biggest complaint are pests. I understand pests happen, as you are living with many people with different cleanliness standards, but our issue with pests lasted well over a year until we finally saved enough to leave. Roaches and ants are a huge problem in this particular building. When we moved in, our apartment was nicely refurbished, but when my husband moved the fridge to retrieve a dropped utensil, we found old roach motels. A huge RED FLAG 2 weeks after move in. We were told that this was a preventive measure. Days after our call, while watching a movie (late at night) we saw roaches wander around. HUGE roaches, like they've been living there, well fed and sheltered forever. We startling! Maintenance man came by and just added bigger roach motels. Even now that we're gone from that place we joke that we have PTSD from the roaches at Foxchase..lol Loud neighbors were another issue. We don't have children, but I can empathize the difficulty of having multiple children in a small apartment. However, sometimes the noise and the hallway messes were unbearable. We had a kid running up/down stairs with no pants on. Stains in the hallway carpet..just yuck. Parking is also a problem. There were very few spots to park near our building. The facility had 6-7 tenant spots used for their 97' maintenance pickup trucks. Super frustrating, husband was at night school at the time, and ended up taking uber to work/home. If you are broke, and this is all you can afford, you do you. Earn your coins to get out quick. Some positives is the community is next to Harris Teeter and nice forestry trails. But don't expect much. Units are a far cry from their newly remodeled leasing office.

This place was a nightmare. When I moved in there was a terrible chemical smell that the management denied existed. That eventually went away on its own after several months, but a year later a loud screeching noise would emanate from the toilet every time someone in the building would flush their toilet. They never fixed it and I had to resort to soundproofing the bathroom, a tall order. Then when I finally terminated my lease they claimed that my keys were lost, when they were left on the counter, where they told me to leave them. They added insult to injury by charging me ten dollars for that. When I contacted them about the mistake, they said they would get back to me. They never did. Terrible place.

Alllll the reviews are exactly on point. Elevators don't work ever. The staff feel scammy.

Creekside Apartments 5250 E. Cherry Creek South Dr. Denver, CO 80246 We have quite the history with Creekside that is definitely worth putting on Yelp to alarm others of what EXACTLY they are signing up for. There are a million other apartments in this location that are cheaper, nicer, and have way better staff (it wouldn't be hard to top Creekside) that I would encourage you to check out. Anything but Creekside. First off, the maintenance of the place is trashy. The inside of the apartments are worn down, drawers missing and other broken things at move-in. Multiple times our maintenance requests got marked as complete or closed when they never fixed what was requested. The walls are very thin so sound travels easily. I've seen dogs in the pool. I pay for a parking spot and both of our cars have been vandalized. But the physical appearance isn't even the worse part! We moved out of Creekside because of customer service issues. Their leasing office is useless. After our 30 day transfer period, we went into the leasing office to sign papers on the designated day that they said they would be ready. We had check-in-hand and arrived at the leasing office close to 5pm (when they close on Saturdays). The leasing lady, Jessi, told us she had a party to get to and didn't have much time. Jessi didn't know how to do the transfer paperwork on the computer and ended up telling us to come back the next day after she couldn't get ahold of her manager to walk her through the transfer steps. After talking with the manager, Tiffany, the next day, she stated that Jessi has been there since Jan-Feb and never got the proper training so basically she doesn't know how to do much. Why is she still there?! Who knows.. At this point, we decided to just move-out instead of transfer and decided to just speak to Tiffany, the manager, about it. She understood our frustrations and took it upon herself to get us situated with the move. THIS IS THE BIGGEST ISSUE Upon changing our transfer to a move-out, we were consistently concerned of fees that would be accrued at move-out. So we made sure to visit Tiffany, in person, multiple times, since she knew our situation and was honestly the only person in that office who knew what to do and how to do it. She insisted our move-out day was approved and considering our troubles we had at transfer, she would waive fees, if any. She was very apologetic and we appreciated that. Fast forward to our move-out, and we have over $1800 in fees for moving out to early!!!!! Now, this is exactly why we went into the office and directly spoke to Tiffany about many times. Knowing this, Tiffany then called her manager who basically threatened her with her job and said that it's against policy to do such a thing. And guess who's left paying the $1800?? WE ARE! Although not in writing, we have this thoroughly documented on recordings with Tiffany. She outlines exactly as I have stated above and how she was "unfortunately" notified that her waiving fees was against policy AFTER the fact. We have formally disputed the bill with Aimco who are all a bunch of robots and have done nothing about the dispute. I didn't think I could be any more frustrated with Creekside until I talked to the property managers at Aimco. Which is even scarier! Therefore, we're filing a complaint with the Better Business Bureau against Tiffany, Creekside, and Aimco to hopefully get some attention and negotiation. This is absolutely ridiculous. Not only is Tiffany and the leasing office at Creekside ignoring this, but the property managers at Aimco seem like they deal with this all the time too! Don't put yourselves in this hole of a corporation! Yelp, Facebook, Twitter, and BBB are our only hopes. Please save your money and go to ANY of the other places in this neighborhood. We moved down the street and are sooo happy to not be in Creekside anymore. Not only are Creekside apartments sub par, but their management, accounting, and employees are useless. Save yourself and your wallet, stay away from Creekside.

I lived in Flaminco South Beach some years ago. The first month I guess I discovered small insects but I didn't pay attention, and I was trying to clean even more my apartment. During the time that I was living there things got worse, one guy came to my door drunk and told me wherever in the middle of the night. He told me things that no one want to listen. If you are someone like me that need a good sleep because you have to work. It was not possible at that time, people were partying late, workers were working very early, the alarm etc. When I told to the manager in the main office that I discovered that those insects were bedbugs thanks to the internet. He instead of trying to help me. He looked at me like I was crazy. He didn't offer me help. So I decided to leave because my son and I had thousands of bedbugs bites. I got completely drained. I was devastated psychologically, sick, mad, weak, discriminated. They kept my security and deposit. But I just wanted my son and I feel healthy and feel alive again. So I moved on. I almost forgot about this really bad experience when someone called me on march/28/2017 telling me that Flamingo is suing me and I have to pay them $ for leaving the property. I'm trying to make the story short. I did my best to forget about it and start fresh in another place. How they can do this to me. I had a severe anemia at that time because I was feeding the bedbugs with my blood. I don't want anyone to suffer in the way that I did! I just want them to stop bothering me.

This company refuses to have a phone conversation with potential tennents, which I find extremely unprofessional and it's a big red flag. They will text all day long and try to set up appointments, but a phone call seems too much to handle.

Hoping this gets the attention of management since physically sitting down with them requires waiting in long lines? Flamingo does 30 day short term rental as well has enabled the residents to airbnb their units out. I know there is a lawsuit between Aimco and Airbnb but this all seems to be a distraction. People come in here and stay like a hotel... they airbnb the units and this is all enabled because they haven't cracked down on the issuing of the "guest passes." If they stop issuing the guest passes to obvious perpetuators of this, the airbnb will naturally cease to exist so long as the guards tighten up at the gates. Because of this airbnb situation the residents feel like guests in their own building. Everyone I've met who has been here for years is leaving because of the issues. If you go to the pool, you won't recognize but 1-2 people because everyone at the pool is "on vacation." Not sure how that makes sense unless they are all in airbnb units. The building when looking for leases leads on to the unknowing customer that the building is full and for that reason they wouldn't budge on the excessively high rent. The center tower (nicest of 3 towers) feels empty especially on the higher floors, maybe 70% occupancy? Further proving they are overcharging on rent and people are unhappy. Some of the current advertised prices online are lower than what current residents pay which leaves you feeling sick as well knowing you overpay but can't do anything about it. I pay $42k a year to live here. Doesn't feel like luxury with all the riffraff constantly in and out. Being a guest in your own community gets tiring very quick for anyone.

There is really only 1 word to describe these guys: Crooks. The front office lied to me before I signed a lease that the construction next to the building would not reach my balcony. After i signed a lease the construction went up passed my balcony and i was stuck staring at a wall for 1 year. (seen in photo). The office gave me NO warning this would happen and specifically told me it wouldn't. They lied to make money on the unit. I thought to myself, maybe they didn't know this was going to happen, but surely they'll work with me to find a new unit, bc they screwed up when they told me about the construction. But no. They refused to work with me. They won't reduce my rent, move me to a new place or even let me break my lease without maximum penalty. I've called lawyers and we are working on a class action law suit to sue them. If you're excited about the area like I would look into Melody Tower which is a brand new building a couple streets away. The area is great but this building IS NOT your answer. (In Response to below) I spoke to Jose initially. He's the one that told me there's nothing they can do. Even though, there is an empty unit 3 stories up that I can move into. Crooks.

I've been living in a Foxchase apt for almost 2 years. Rent prices and service fees are very high and both increase at an alarming rate per month. If you're looking to live in a complex of poorly constructed buildings, zero sense of community, unresponsive management, and random trespassing into your home by maintenance personnel, Foxchase is the place for you! Obviously, do your research to determine what's best for you but I would not recommend the Foxchase/Aimco community to anyone.

I am extremely disappointed with my experience at Shenandoah Apartments. On April 9, I contacted the management to inquire about the costs associated with terminating my lease early. I was informed that the estimated break lease fee would be $1320, in addition to a cleaning fee and paint depreciation/damages. Based on this information, I decided to terminate my lease as of June 22, believing it to be more cost-effective than maintaining my lease until August. To my shock, I was subsequently billed $3412 for the early termination fee. This exorbitant fee was completely unexpected and significantly higher than the initial estimate provided by the management. Had I known the fee would be this high, I would not have chosen to end my lease early since this amount essentially equates to the full rent I would have paid had I stayed in the apartment until the end of the lease term This experience mirrors the review by Monica Barton, and it seems this pattern of misleading communication is not an isolated incident. I feel misled and deceived by the management's inaccurate and inconsistent information. Prospective tenants should be wary of the hidden and inflated costs associated with leasing at Shenandoah Apartments. My experience has been both frustrating and financially damaging. I strongly advise others to consider alternative living arrangements to avoid similar issues. Note: Pictures attached as proof

Wow, we give Flats 8300 an absolutely 0 star review. We had a terrible experience with their leasing and sales team. I seriously never give bad reviews - but our experience was absolutely outrageous and potential renters need to know. The amount of unprofessionalism, disrespect, hostility, and genuine lack of care for their future residents is unheard of. Our real estate agent was beyond shocked when she heard what happened to us - she'd never experienced anything like it before - and especially from a Bozzuto property. Here's what happened: My husband and I were about to sign a lease with Flats 8300! We even brought the reservation agreement to our final walk through. We brought my family, who live in the area, to see the apartment before we signed. We had reached out to the leasing agent we were working with, Caroline, about securing a tour time before we went ahead and signed the lease. We were told they were completely booked - which turned out to be a complete lie. When we went online, there were slots available, so we booked a tour. We showed up for our confirmed tour on Sunday and were unable to get into the secure parking lot. No one in concierge knew we were coming - even though we had a pre-approved appointment to see the apartment. We called multiple times but no one picked up. We finally went in the front of the building and my husband actually had to go to the leasing office to find someone to give us our tour. This was unprofessional and embarrassing given that my family was with us for the tour. Our agent, Caroline, was sitting in the office - not on tours as she had previously told us she would be. When my husband knocked on the door, Caroline did not greet us - she just ignored us. Another agent came out - Angelina and told us she would be giving us our tour. My husband tried to speak with her about what happened with the concierge, parking, and the fact that no one was prepared for our tour and she blatantly ignored him and started walking away towards the elevators. Given that my family was with us - we were all completely shocked and embarrassed at this point - not only was there no greeting, but we were absolutely ignored by the leasing agent. My mother, who was with us, then asked Angelina, to please come back and speak to my husband at which point Angelina (the leasing agent) started acting very hostile and yelling at us that she wasn't going to apologize for what had happened, it wasn't her fault, and didn't we "just want to see the apartment." As we explained that we just wanted to know what had happened and why someone wasn't available to let us in the building, Angelina completely ignored us, walked away and said "I'm showing you the unit - what else do you want?". This was completely unprofessional and all of us were taken aback by this behavior, and explained again, that we just wanted her to listen to my husband and explain what had happened since we had a confirmed tour scheduled. At this point Angelina was yelling at us. Can you imagine?? She continued to act more hostile and unprofessional towards us, to the point that we mentioned we were not going to take the lease anymore and started to leave the building. As we were leaving the building, we heard Angelina harass and mock my sister who had questioned why Angelina had treated us in this manner. Needless to say, we will absolutely not be renting with them ever. There are far better, more reputable buildings in Bethesda that truly do care about their residents.

This complex has gotten SO GHETTO! LOUD NEIGHBORS EVERYWHERE. I cannot wait to move out. Management has done nothing about noise complaints. They used to screen people before moving in here...but apparently they don't do so anymore. I'm sure there are 10+ people living in the apartment above me--sure sounds that way. Also, the hallways are constantly filled with trash and trash cans pile up for days. They didn't use to but like I said, this place has gone way downhill. I will gladly move back into an Irvine Company apartment after this. That is how bad this place sucks. Overpriced for nothing. Avenue of the Arts is a far cry from luxurious apartment living. Be warned.

Ok, nice staff & location. However corporate loves to steal your deposit. They make up ridiculous charges: $150 cleaning fee, which is fine / $280 painting fee! I clean every part of the apartment before I left. When we moved in there were scuff makes here & there as well as chip flooring. Yes we hanged mirrors & pictures & for that they are taking $300!!! For 5 minutes work. Elevator goes out/ ac goes out/ drilling notices /we never complained, but stealing our money not ok! Be careful here, not worth it!!

Honestly the worst place I have ever lived and I've lived in some horrible places. Yeah it looks nice but the management is horrific. The people they have working there are either dumb or just rude. I went straight to the leasing office because of a leaky sink and I couldn't get through to the service extension, the lady in the leasing office told me that wasn't what she does and that I just had to call or send an email. Seriously? This specific lady has always been unhelpful when would (unfortunately) go in to the office. I actually wanted to end my lease early but then actually had to due to personal issues, so thank God I didn't have to spend a whole year here. Also got the apartment professionally cleaned and left nothing in it but still was charged over $300 for cleaning fees after spending thousands in lease breaking fees and also having to pay for everything even after I moved out. They never told me that after you sign the lease break, no changes can be made to what you pay, so I had to pay for all my parking spots and pets after I had already moved out because of their lack of informing me about that. Get it together

The worst building to leave on Brickell. Expensive, frontdesk useless, AC and elevators always broken, outside areas smells like dog pees. Pay for the view.

Update: Don't move here trust me extremely rude management. Stephanie don't even go to her to lease she's the worst. Leo is cool though. Major construction going on right now on all floors which starts at 8am no regard for people still sleeping. It's chaos there don't rent here trust me

This place feels like a college dorm.

This people upstairs.Still have not put any rugs down in their bedrooms.I am still hearing the scraping of toys and big dropping of toys on the floor in my master bedroom and I can't sleep. They really don't care about the policy at all here at plantation gardens. And they still also have a total of 9 people staying in that apartment which is also against policy. There are 6 adults and 3 chiłdren. I have lost my job because of the noise from them and I cannot sleep at all because of the noise. I have been dealing with this issue since I moved in here in July and it still hasn't been resolved because of them not listening at all with notices or verbal communication.

Rude and unhelpful staff are never available even during business hours. Exorbitant fees for them doing their job. Shithole buildings with dog shit everywhere. Tacky landscaping and exploitative prices. Live anywhere else. This is the third package of mine they have lost and they blame it on the third party package locker company (an additional $60 fee to use that isn't optional unless you never want to order packages. To your home. Where you pay rent.) towed my brothers car bc they entered his information wrong in their system and refused to compensate us $200 later after retrieving the vehicle we already paid them to register. Trashy and predatory.

DO NOT MOVE HERE. ONLY ONE ELEVATOR WORKING even though there are 5. Be prepared to wait 20 minutes or more to get on the elevator. Lived here for 2 years and elevators are always broke.

I truly wish there was 0 stars!!!! The pictures I attached were the ones of the apartment I was told I was getting. I was so horrified when I saw my apartment I ran out and wish i had taken pics to show you the comparison!! Do not move there at any price! This place is horrible and will show you an apartment that looks like a model apartment tell you at the apartment you're getting minus a few things such as a different color cabinet and no built in microwave. Thank God I came by 24 hours before I was supposed to move in to take measurements. When I walked into my actual apartment I was shocked and horrified. First of all supposed to pick up my keys Saturday morning at 10 am went to take measurements on Thursday night at 5. There was another person that took me by the palace he was not the same one that rented it to me originally. When we got up to the apartment on Thursday evening even the guy said are you sure that this is the right apartment? We made sure it was the same apartment walked in and to my dismay there was still the last tenant stuff in the apartment outside the apartment the floors were thrashed the cabinetry was 25 years old the hardwood floors look like it has not been replaced in 20 years and all old appliances. When you are charging someone $1800 a month and telling them that their apartment is going to look like those attached and you walk into this you can imagine my horror. I ran so far away from that place and I recommend you do the same the place is a dump and they just think it is okay to do this to people and they will just take it. I had to pay to move twice once into a storage because I had already booked movers and gave my notice and another to move into my awesome new place that from the get go showed me my apartment in which I am paying less and it is about 20,000 times better than Mariners sweat box. Less than 600 sq feet and no air I really feel as though it worked out for the better and I am grateful I stood up for myself. But I have no paid 2x the amount for moving because of their lies. The attached pictures are the apartment they originally showed me so if they do this to you don't believe them and don't sign anything until you see the actual apartment!!!