AIR Communities Reviews

The Elm has gone signficantly downhill I live on a high floor at the Elm and really like my apartment. Bozzuto was not very good, but then came AIR. The entire team at AIR seem determined to overpromise, underdeliver, and nickel and dime us for more money at every possible chance. Living in the building has taken a serious drop. The man-hours at the front desk are inadequate, they want to charge us for delivering packages, the dog situation is getting worse (poop and pee in many public areas), the police have been coming more regularly to deal with tenant issues, the amenities mostly don't work very well, and management is out of touch with reality. They are constantly putting out fires. Communication is terrible. There are charges for things that aren't on the lease, and people have been living with things like cigarette butts flying out the windows and down onto their decks. We've already been through one general manager and are on our second - they are just AIR people who do (and don't do) what corporate wants. Now that Blackrock bought Air, I imagine management will be taking their packages and early retirement. I don't expect much. It's a good building. It is poorly managed. Most of us are either planning to leave or have already left. It's not like we didn't try to help them. We did. But they promised and promised and things have gotten worse.

Nothing has been done to alleviate our move out terms After 10 years I am sad to say that I would NEVER recommend this place to anyone. If you really want to know what goes on at this community look no further than the hot tub. Every time management was brought up in our 10 years there were stories of horror ringing out. Money hungry, not taking care of tenants, enforcing ridiculous rule changes, charging erroneous fees (late fees when you are not even late), to running a scheme to have people write positive reviews on yelp by stating they would enter a raffle for a gift card. You may ask why 10 years then? My children grew up in the Calabasas school system and waited until both of them graduated (which was finally this month). We were model tenants without incidents, paid rent every month on time but that wasn't enough for them as they still try to nickle and dime every ounce out of you by lying to your face then acting stupid later. You can not believe a word anyone says to you. I have been told countless things by management which turns out to be 100% lies later. Things like adding parking spaces, terms of your lease, updates around the property, telling you that you are no responsible for wear and tear on a closet door then charge you for it down the line. Hot tubs are infested as they hire incompetent people to clean them and Amanda Begin (site manager) is as stone cold as they come. Giving you the middle finger through the smile of her teeth. Take my advice and the advice of countless people who have stayed there that we heard at the hot tub. Stay far away!! There is a reason why their yelp page is littered with 1 star reviews. Bad business practices don't make a good stay.

Lived here for 1 year and here are some reviews: Pros: - Affordable price and quiet. Cons: - The gym is usable if you only use the treadmill or exercise without equipments. - Management team is not the best. - Maintenance is poor, with hallways and elevators usually have unpleasant smell. - Bad soundproof. - The building uses lockers for packages and mails, but delivery guys often put it on the floor unsupervised. Also, the mailroom was broken into once which caused serious safety concerns.

We've been here since July 2022. We renewed while Bozzuto still managed the building but then AIR Communities took over and the building has plummeted. Over the last couple of months alone there have been multiple water pipe ruptures flooding apartments (just before Christmas). Additionally, there are homeless locals crashing/sleeping in the lobbies and taking door dash orders, endless pet waste in the stairwells and COUNTLESS extra fees including the terrible Luxer package delivery program (assuming packages aren't just dumped on the floor in the lobby or outside on the sidewalk). Adding insult to injury, management/AIR Communities posts countless FAKE reviews to counter any negative feedback provided on sites like google. It's truly a shame because the building is so beautiful and offers great views but it's not luxurious and AIR Communities places no priority on the resident experience after you've signed your lease. There are better managed and nicer apartments in downtown Bethesda to choose from. $AIRC

::::Update:::: "Helpdesk" is as useless as the management office, he leaves a comment under your comment saying someone will contact you to make it look like they actually care, but guess what?!? NO ONE CONTACTED ME!!! It's true, like all the other reviews mentioned, the MANAGEMENT TEAM IS HORRIBLE! Most of them give you such nasty attitude and act like they don't want to help you. Sol and another lady from the biometric office is actually very helpful and pleasant, which was very refreshing from all the other rude management team members. I was having problems with my finger scan and Sol actually walked me to the lobby to made sure it worked, not like the last three times i went and the other ladies sent me away saying it works!! I needed to be out of my last apartment in a week due to mold. The flamingo was the only place I found that would approved me super fast and something within my budget. My leasing agent( Deysi) was good, she helped me find something quick and beautiful within my budget. So here's where the nonsense started, on my move in day, I had the elevator reserved from 12pm-3pm. When I got to the building to load my stuff into the elevator it was being used by someone else. I waited for 45 mins to gain access, i gave my id to the front desk to get the key to the elevator. While my movers were going back and forth from the truck to the elevator loading stuff, Salvation Army got in the elevator with the key and went up to pick up some furniture on my time. How did this happen if I had the elevator reserved? So, not only did they steal the elevator, they took almost 1.5 hrs to come down and unload their stuff. While unloading their furniture a glass table got broken and fell in between the elevator doors and it got stuck for a while. My movers finally got my stuff into the elevator after almost 2 hrs. My furniture got damaged because of the broken pieces of glass that was still left in the elevator after my movers tried their best to clean it up. I went to the "management office" a couple days later and spoke to Melissa, I told her what happened and asked if I can get a partial credit back from the admin fee of $350, she acted like she cared and said she will look into it and and get back to me. One week went by with no response, I stopped by her office to get an update, not only did she gave me an attitude and said she's not taking any appointments but asked why i was there...what the hell? She called me an hour later and basically told me she cannot give me any credits from the admin fee of $350, because i didn't pay my movers over time. I didn't pay over time because my movers felt bad for all the damages to my furnitures. My furniture got damaged from someone else using the elevator during MY TIME, and I couldn't get a credit back???? I paid $350, for a smooth move in, not to wait 2 hrs and damages to my furniture. Apartment: My apartment is beautiful, however, It seems like it was painted a few days right before i moved in and they did a sloppy job fixing it up. My bedroom door got stuck when i closed it from wet paint. The bathroom sink, tub and floor tiles looks nasty, they did a sloppy job re-grouting it and it's peeling off now so i can see the mildew abs rust. Hallway: It smells disgusting!!! It smells like wet dog and rotten fish with a hint of weed. The white moldings in the hallway looks horrible with black scratches. The elevator waiting area on the 10th floor looks like a old train station. Instead of installing new doors, they should be taking the nasty carpet out and painting the hallway. It's been two weeks so far and I'm still trying to get used to the nasty hallway smell, the weed smell and nasty elevators with dog pee!

This place used to be a decent deal - bargain price, good location. However, they have jacked up the rent over the last three years and the service is way down. Plus it has become super unsafe - sexual assaults, numerous break-ins. Honestly, stay away. You'd do better to find another place with a good move-in deal and save yourself the heartache.

Worst apartment community every. Horrible management, they overcharge for everything, and the insect and rodent issue is a REAL problem! I think it is ridiculous that tenants are charged extra to be able to park in the parking lot, especially since these lots are not well maintained at all. I drove over the same enormous potholes the entire year I lived here. I mentioned this to management before and nothing has been done. I've also mention my concerns about the "high tech" gym. These machines are old, out dated, and have not been taken care of. They need to be serviced or calibrated as some of them do not work properly, and someone will hurt themselves. I've never felt so unsafe living in a community before. There's so many druggies and shady ass people roaming around. I've seen people living out of their cars, parked in our lots. I've seen people (homeless, I'm assuming) passed out under trees and on the lawns. I saw one man defecating on a tree too! Yet, this is supposed to be a gated community? I stopped doing my laundry there, because I couldn't tolerate the laundry facilities anymore. The washing machines smell. It seems like no one has ever cleaned them. The pest problem is outrageous, too. My patio was so infested with spiders, that I could not use it the entire time I lived there. And yes, I have used the professional pest control service that the community offers, however it did little to nothing, as all the spiders came back within a week of them spraying. I've had ant infestations, and am actually amazed these buildings are still standing with the amount of evidence of termites I have seen around the community. Oh, and at least one of my neighbors below me had a rat infestation! Everyone that has given a one star review on this community is telling 100% the TRUTH! DO NOT MOVE HERE!!!!! Disgusting community to call "home!"

I can't wait until my lease ends. I took a chance. I went through an absolute nightmare from day one moving in. All the reviews below about staff and management are correct. They are not and never will be, on your side. They are not and never will be, on your side.I know it's hard to find a place to live but you will have nothing and no money as they continue to add fees without your consent. Constant. It's a money sucker and they will fight you on a random fee for an additional $100 on a $2900 tiny apartment. Don't do it. if only the amount of people hurt here could rise up and sue Malibu Canyon Apartments, they'd be shut down. Rightfully so.

I have been using the appropriate channels of communication for what seems like a year and nothing gets done, so let's see if a yelp review will solve this... I have been having horrible experiences with my neighbor. He thinks he is a musician, but quite honestly he is living in a dream world and has horrible music. He plays his crap music from anywhere from 11pm-4am almost nightly. He blasts it and is constantly screaming and yelling and smashing stuff in his room all while everyone else is asleep. I confronted him about it a while back and he responded ' F off' then I complained to the community many, many times but doing so has been useless. Whenever I make legitimate complaints about him he goes crying on his social media accounts saying how everyone is out to get him. This guy is the cockiest, rudest and most arrogant person I ever came in contact with. He lives a double life, he's nice in public and around others or in his case, when the camera watching, but in reality he's a cruel and nasty individual. This is the exact type of person that this community caters to, and they really don't seem to care. Worst community ever and worst neighbors ever.

This place is a dump, the "hardwood floors are cheap laminate. All the upgrades are cosmetic. The bathroom fans have new shrouds but the motors are 20 years old and don't exhaust anything. The paper tents are drafty in winter. The landscaping causes water to collect and freeze on the sidewalks making it tre heroes. The place sucks for a dozen other reasons too. The refrigerator is too small for two roommates in the two bedroom apartments. The fireplace is extremely drafty in cold winter days. The popcorn ceiling attracts dust. Cars get stolen all the time. The patio doors are old and work and even if you get a replacement it's cheap vinyl.

A good place

Rent raised by 20% after one year. Continuous AC problems. Bad renovation, corners cut everywhere.

THEY ARE IRRESPONSIBLE AND LIARS, DO A FAVOR TO YOURSELF AND RUN AWAY FROM THIS PLACE. Feel free to email me for all the details so you keep your emotional an mental health.

Have been trying to see these apartments for three weeks. I emailed a consultant (Shelly I believe) with questions and she never answered Emaed again and made appointment. Appointment never acknowledged... Email never answered. Drove down today to attempt to see. Waited at gate forever and they never answered their intercom. Called and go a rep in the office. He would not allow us in, didn't care that we were waiting at the gate, told us that there was a 2 pm appointment and the "leasing agent was at lunch" so we would have to come back at 2 but we couldn't see anything then we would have to wait until everyone else went before us. He was rude and condescending. Didn't care I had tried for three weeks to make appointment to see apartment. I find it very odd since they sit directly on the cliff, are under construction to under-support the eroding cliff and could possibly be precarious since everything caved in this spring and they have at least 5 units availabile. So this is out of the running for a place live. Too bad. BTW Lands End was awesome!!!! Nice places, yelp reviews are people who don't know the chill of Pacifica. So far seems the nicest place in Pacifica by far!!

Ask me how I know ? Well I use to work and live at 3400:) 1. Rent is to Expensive ($$$$ way to much money for the Box you will live in) 2. Manager and leasing agents will LIE to you about every thing. 3. Plenty of Drug dealers 4.Child molester 5. Rats and I'm not talking about the manager/leasing agents 6. Nonstop parties (All through the week and weekend) 7. Security sucks (call the police department if you need info on how many break-ins they have had) 8. Strangers go into the pool at all times 9. Gym equipment always broken 10. The manager and leasing agents talk shhhh****t on ALL the tenants 11. Street noise at all times 12. They tell everyone there's a sauna (it's a lie) 13. They have lots of hidden fees 14. once they get you into a lease your life will be miserable 15. and more to come

Horrific parking. No adequate parking. Your guests can't park in the complex they have to park up to a half a mile down the road. The handicapped parking is used by people who don't have mobility issues and just use the placard.

I have lived here for several years. My lease is up and they offered me a new lease that is $300 more than last year. Since times are tough right now I asked if there was ANYTHING they could do. I was told this is the market value now. Thanks for the help. For someone who has called this place home, this is a huge slap in face. With the $300 increase my rent is now OVER $2200 a month. I understand prices increase but this is ridiculous. Completely unaffordable and not worth it. They act like they care about the community here but they don't . If your late on a payment they immediately threaten you with legal action instead of being understanding and trying to help. Long story short is if you are in tough financial situation they will not give you any support. It doesn't matter how long you have been a tenant they will just kick you to the curb. I would recommend you don't give them your money and try somewhere else.

A new management took over in April 2018. They have no idea what they are doing. Paige is the most unprofessional manager and does not know how to talk to people in a respectful manner. She is dismissive, always busy, does not return calls, and cannot resolve issues in a timely manner. Terrible customer service! We were charged a fee and have been given the run-around for weeks with no clarification!

If you like being inconvenienced and talked to like you mean nothing by management, sleepless nights and 0 parking spaces, then you'll love it here. For starters, the parking situation is downright awful. We are a two person household where we both go to work, have responsibilities and ultimately, need transportation. Something that was not conveyed to us when we began the leasing process was the fact that it was only one car per unit, and it's not included in the lease price, it's a separate charge of $100 per month to park in a garage where I already pay the rent. We decided to look past it because at the time management (when Sabrina was there) had been really nothing but nice to us. Unfortunately one of us had to forfeit our transportation, but it was what it was. Another reason for my one star is because of the many sleepless night I've had since living here. The outside noise is insane. Fights happen constantly from the bars outside, loud laughter, music from the clubs around us. I have no problem with this happening on a weekend, but when this happens on weekdays and I'm having to wake up at 5:30am, I don't like just getting to bed at 2am when everything *kinda* quiets down. When it comes to management, I'm appalled. Since they have had a change in management the place has definitely gone way downhill. Anthony, the new property manager, is pretty disrespectful to the residents. I myself have had an encounter with Anthony where I was going to express my concerns about an issue, and midway through the conversation, he just stops looking at me and begins doing other things, when he gave me an answer, it ended up being a lie. I finally just walked out of the room. All in all, this place isn't worth the money and I wish we stayed at our previous building, or looked at others. I most certainly will NOT be recommending this building to anyone, especially if Anthony is still the manager. Residents want to be treated with respect and clearly he's not going to.

The place on the outside is beautiful...lots of trees, pretty quiet (apart from the occasional fighting you hear from the neighbors), good area in general BUT the rent increases SUBSTANTIALLY after your first lease is up! Management is HORRIBLE - they don't work with your requests, they don't resolve issues in a timely manner, they don't accomodate you whatsoever! DO NOT BOTHER using their gym.... when it rains it's constantly flooded, smells disgusting, machines/weights look incredibly OLD, the bathrooms in the GYM I won't even go there. Move in at your own RISK!! BEWARE!!

This apartment building management is horrible. I'm horrified by my experience and it hasn't even been 2 months since I moved in. My neighbors plays extremely loud music every weekend and on weekday evenings as well, I have tried to speak to management over 10 times about this. They have done nothing to fix or resolve this situation. I havnt slept properly in 2 months because of this, it's ridiculous for 2000$ a month. I'm so fed up, getting lawyers involved. Terrible building - if you value sleep or common courtesy , move somewhere else.

In my experience, AIR Communities: * Is built on Predatory practices * Lies and / or gleefully dismisses when concerns are presented by tenants * Does not in any way care for Resident Safety * Intentionally attracts residents who have no respect for the building, nor the community * Does not in any way care for the Resident Experience * Views tenants not as clients, but rather as marks to grift * Abuses tenants by shifting all possible corporate liabilities to the tenants * Intentionally creates corporate structure and workflow that silo's A) The people authorized to make decisions, from B) The people who are allowed to communicate with tenants. And when they respond to this post with some generic hollow apology, and an invitation to discuss with them, please remember that we discussed these concerns with them for months, and saw no improvement. They have no intention of changing.

Most of the recent reviews say it all. I lived here for over 3 years and had multiple issues with leaks, appliances needing repairs, and mailroom issues. The maintenance team is great, but the management is terrible. Like many have said, don't expect to get any of your deposit back, no matter how well you clean.

I used to like living here. Everything has changed in the last year or so. Parking sucks and they still charge us monthly for it. There are at least half of the reserved spots not being used. They built a second dog park instead of fixing the basketball court which is across the street and barely anybody knows about. I've had issues with maintenance not showing up for days at a time. Our stairs and walking areas are almost always dirty. We have had communication problems as well. The phone is never answered and emails are responded to days later. Not the way someone wants to treated if they're paying rent to live somewhere. Old management was way better.

Haven't even moved in yet & afraid of reviews I'm seeing. I hope it's not true, the women in office were very nice when signing lease. I just hope they continue to be that way & that it's not all a front.

DO NOT MOVE INTO THIS COMPLEX Not only is it a run down aged facility that's littered with cigarette butts and trash, but they will also try to charge you $700 to repaint your apartment when you move out with only normal wear and tear. We took great care of our apartment and there is no way that they used that much money for materials/labor. We are going to file a claim with the better business bureau and encourage all potential renters to BEWARE!! We have picture and videos of our apartment when we left - Facility claims to be smoke free and it is totally not enforced. - If you choose to enter this hellish place say you don't have any cars when you visit the leasing office. They will make you pay $35 a month per car, but will not enforce any towing of cars without stickers. If you work late you will never find a spot near your building. - Chris Lupfer is a joke as a property manager. He is responsive until you sign your lease. Once you're trapped into a lease, good luck getting a response through phone calls or emails. - Laundry is bleak. They have 2 washers for every 2 buildings and now they have raised the prodding to $2.75 for every wash and $2.50 for every drying cycle. - The pool looks nice, but it's only only maybe 70 days out of the year and you have to pay $10 for every guest you bring!!! Would NEVER recommend this place to my worst enemy.

Generally good location and solid appliances. Quiet community. Had many issues with fees. They lure you in with competitive pricing to other complexes but it's topped off by high utility costs, high cable costs since Xfinity has a monopoly on the complex, and a lack of support unless you have an account balance. They also charged hidden fees on move in and move out on the order of a thousand dollars.

I never lived there because they were the apartments weren't ready when I wanted to move in (even though they were supposed to be, according to their original schedule). The apartments are really small, a 2 bedroom that's less than 900 sqft. is basically unheard of.

EMBARASSING! Customer service? - don't think so. You should definitely move here if you enjoy subpar service, an "it's your problem" attitude, and general ineptitude. My experience with this place has been beyond bad - just trying warn anyone reads this post. Read the other reviews like we should have before we dealt with these people!!!!

This building is always doing construction. It is so loud and disruptive to the residents. All these amenities are frequently closed so they can remodel them again, most of the time to make them worse. You'll always be walking through a construction site. Worst of all, this building is owned by the most unethical company on the planet. They have been terminating leases to get people out of their leases early so they can double their rent. Meanwhile everyone has to suffer with very loud noise all day and are being kicked out of their homes. Stay away from this building.

Just when I thought things were turning around...please note that if you have children DO NOT MOVE HERE. aimco decided to put in plugs for washers and dryers in every apartment in the BEDROOMS. We are unable to opt out and believe me when I say every single resident is against the idea. The management clearly does not care about their residents at all. It is a 7-10 week process every single day from 8am to 6pm. The leasing office isn't even open until 9 am so for that hour we have no nowhere to go since we cannot be present in our homes during the day. They are tearing down walls and installing these huge units so the dimensions on their website is completely wrong, you can barely fit any furniture in the rooms now. The construction workers leave the apartments filthy every day they leave and there's many instances of people's belongings going missing. Again we have no say as residents as this is forced upon us. My neighbors grandmother has cancer who is visiting for a couple days and she asked if they could halt the construction since she cannot inhale the fumes and they said "sorry there's nothing we can do about it". ABSOLUTELY DISGUSTING. The apartments are absolutely uninhabitable during these few months so we have to find somewhere to go / stay with no reimbursement from the management company so basically you have to pay for rent plus for somewhere else to stay for a few months. TOTAL SCAM.

BIG CORPORATE GREED. The only thing this complex cares about other than its appearance from the outside is making sure they nickel and dime their residents at any cost. Unfortunately they will always win. Super friendly during the tour and super friendly moving you in. Once they have you locked in good luck feeling apart of a community. I feel like a prisoner here trying to deal with AIMCO. Wouldn't you think they would respond to their residents in a timely manner? Well unfortunately that's not the case. It takes a harsh email to the community manager or a yelp review to get them to respond to you. Then they respond on yelp, stretching the truth when addressing your concerns and they use good communication skills to try to deceive their future residents. Skip the BS call back your residents and quit trying to screw over hard working people that want to live in a beautiful area.

These apartments are incredibly expensive for what you get. This isn't downtown Denver or Cherry Creek. This is Aurora, super close to Colfax and pretty much nothing else. The design of the apartments, building and grounds are stuck in the 90s. Dark cabinets, dark floors, not even a stone countertop just laminate fake counters. You hear every single noise from your neighbors as the walls and insulation are paper thin. The teeny tiny dog park is a joke. Pool isn't opened year round like many other apartment complexes. Parking isn't assigned, it is first come first serve so there will be many a night where you will be stranded without a spot. If you want to be close to campus there are MANY more affordable complexes that look better than these.

I've lived here for over a year and was fooled to think that this was " luxurious". The parking is horrible, people park where ever they want and no citations are issued, non, not 1. And they are suppose to put those boot things for violators, never seen it done. Also, the hall ways are always dirty, the trash compactor is always full. If I knew it was like this I would have moved to Okeechobee rd in Hialeah, probably would have been better off or equal to this garbage place.

Living here gave me hemorrhoids and PTSD.

This was a horrible place to live. I literally had a countdown calendar to moving out. My husband and I were only able to survive because of their excellent maintenance manager, who was obviously not supported enough by management. Of note the was no manger the last 3 months of our stay. The were noise issues and no security to attend to our concerns of the DJ who lived below us but liked practice his skill at 2 am. Mind you, both my husband and I are physicians so we need our sleep to be the best for work in the morning. The sound of honking delivery trucks at erewhon and the post office at 3 AM was similar to the train scene in the movie My Cousin Vinny. No amount of Ambien could compete with that noise. The properties are "updated" but they did a horrible and sloppy job. There will be a cleaning of your apartment prior to moving in.... do not trust that it's clean because they essentially drag dirty rags on the toilet then use the same rag on your countertops. I was witness to this. There are cockroaches and silverfish bugs everywhere and the property is truly not well taken care of. The amount of money they charge for rent is a joke. While we lived there, we had neighbors who had their car broken into, their apartment broken into and tires vandalized on the regular. There is no security team despite what they tell you. Do yourself a favor and avoid this roach motel.

Update: downgraded to one star. The management team is in over their head. The poor communication highlighted below is due to the fact that the property manager (William Lanni) is absentee so much that the regional manager (Patrick McGarry) has to respond to emails for him. FUN FACT: I learned more from the response to this review than I ever got from the management team here. It's still inadequate but thank you nameless comms staffer for doing what your property manager (William Lanni), community manager (Corey Tatarka), or regional manager (Patrick McGarry) could not. As an aside, it's not promising when your building's regional manager is asking you for advice on what to do. For what we pay to live here, I really expect someone on staff to know better than me, the tenant. I have seven AIR employees an email thread and we still can't figure out how to process packages. Simply put, we expect better for the price of this place. While I will continue to hold them accountable and fight for better management, prospective tenants should really consider options other than the Sterling. -- I've been here three months and management refuses to get a grasp on how packages are received. It takes days to find your delivery and yet they have the gall to charge you for the service. You will spend more time than you could ever imagine sorting their mail for them. This building is sketchy. They keep losing my power in the middle of the night and the AC is faulty at best. I recognize it's an older building but it's still shocking how much time you'll spend waiting for an elevator. For what we pay, I would not recommend this place in terms of quality. The location is convenient and the management company knows this. They know they'll get their money from you despite their bare bones efforts to run this place. Just know what you're getting into so you won't be surprised. Edit: With regards to Janet's response, I would like to point out that you are now the fifth employee of Air Communities to claim they are looking into these matters. Neither William Lanni, Corey Tatarka, Patrick McGarry, Bryan Nicholas, nor Kevin Mosher (essentially the entire management team between our building and the Philadelphia region) have bothered to get back to me. They ignore us and treat us like petulant children for expecting more from your overpriced property. So Janet, if you care, I suggest you start with reaching out to the people stated above to bring you up to speed. I sincerely hope your involvement lights a fire under their asses to clean up this mess. I won't be holding my breath but I hope you prove me wrong.

The leasing office does not respond to emails and literally never answers their phone unless you are interested in leasing. If you have a serious building concern they will not respond to emails. The washer has been only washing on hot for over a year and they won't change it as they can't repair it. This is the worse leasing company I have ever dealt with. It is amazing that a complex of this size abandons their tenants. DON'T lease an apartment here! This is not related to Covid 19 either.

3400 Avenue of the Arts has been the worst complex I have ever lived at. I actually sat in the office waiting to be helped for 45 minutes yesterday due to them not returning my call or emails for a matter that was very urgent. As I sat there, I overheard them give a potential resident the same spill they gave my roommate and I when we were looking. I wanted to run after the lady when she left to tell her that half of what they just fed her was a lie. You never get someone to answer your call directly, it's an automatic recording that eventually sends you to a voicemail and then they rarely return your call. You have to go into the office and wait every time you need something. For us working professionals with busy schedules, that's a tough situation to be put in. When I first moved in, I was happy because the apartment is spacious, but over time you realize how awful their resident services are once you move in. They capture you in the original pitch and then they never do as promised after you are a resident. I wish I could say positive attributes about this place because it's the first place that I've loved based on the size. I also love the way I decorated our apartment, but DON'T DO IT! It's not worth all the headaches later. Don't you want a landlord or residential manager that is accommodating? We have been excellent tenants, rarely home due to work, quiet and friendly and just wish we were given some respect in return. I'm sad to say that hasn't been the case. We are moving out in December. I recently heard from friends that used to live there (wish I was warned prior) that 3400 Avenue of the Arts never give you your full deposit back - that they find some excuse to keep part of it. I will update my review when that time comes to let you know if that is true. Good luck on your search!

My husband and I filled out the application online for Boulder Creek Apartments which included a $199 refundable deposit. The staff was initially really nice until the next day I had to cancel due to my husband getting a job offer in Virginia. I asked Lesley in the office when we would see that deposit and she avoided the question. I have called the office ten times only to get voicemail. They haven't returned any of my phone calls or emails. At this point, I feel we have been robbed of our $199. Do not rent from this place!!! They will take your money and ignore your phone calls until you stop pursuing the matter.

This place sucks. Spend the extra money and go somewhere else. I lived here for 15 months TOO LONG. Moved out last week, saw my 'final' statement. Don't plan on getting any of your deposit back, and expect to pay almost another months rent in fees when you move out. The staff doesn't know what they're doing 3/4 of the time, and the entire complex (while billed as smoke free community), smells like marijuana. You pay for everyone else's utilities, while I froze in the winter and was hot during the summer in fear of having a high bill, everyone else carried on and i was forced to pay whatever. Also, they make you have a ridiculously high bill allowance and you have to automatically have your money taken out of your bank account (without knowing what they will charge). WORST PLACE EVER! No compassion, or help. Save yourself the headache and don't move in.

Worst apartment in the world!!!! Management here is horrible ! Please do not even contemplate living here ! You will be paying close to 2,700$ for 800 sq feet and will receive nothing but an old apartment unit, terrible kitchen cabinets (slams when you close them), old bathroom etc Countless times I had ROACHES in the unit and had to vacant for over one week (lost all of my food in my fridge and pantry) given they had to fumigate the premise. Once I had the fire alarm go off and the help line asked me to answer a survey after the call when I was panicking. We had to terminate our lease early and management made sure to screw us of every dollar from our security deposit! Do not expect to see a penny of it after you move out ! They will charge for paint, cleaning and the person doing the inspection will grind you for everything and say the apartment is not to Palazzo standards (BS) - the apt is in terrible condition! Luckily i took pictures of when i moved in !!!! Stay away !!!!

WORST. PLACE. EVER!!!!! unless you are a drug dealer or a prostitute, of course. I moved here because of the views (yes, best views, i know) BUT id rather move to a place with no windows than staying here for another year. Very noisy, staff with no manners (the cleaners, security guys, etcetera). It used to be nice but this year I don't know what happened, very trashy people... a couple of months ago I even saw two men knocking on the 10th floor apartments asking for money... HAPPY TO BE LEAVING SOON

This review is from 2011-2012 while I rented there.DO NOT RENT HERE!!! This is by far the worst building I've ever rented from. I wish I could give it ZERO or negative stars.I saw the negative reviews but ignored them when the leasing office told me "The reviews are old, we are under new management now" - ya right.The Problems:- The management office is the WORST. These people have a HUGE attitude about everything and they will not help you!!- They overcharge you for everything. Your rent seems reasonable, but then they charge you $160 for car (+10 tax on your car fee), additional for pets, trash, electricity, water, sewer, everything. Oh and if you ever try to park somewhere else, they wont' take the charge off your rent without proof that your car was sold.- One of the worst parts: The venting in there is awful. We would smell cigarette smoke in our apartment from the apartment next door. And every time our neighbors cooked anything the smell was so strong in ours.- Strippers, drug dealers, the works. I got yelled at in the lobby once by some crazy man. The security here is a joke. I could go on...Also should note: That the first apartment we tried to rent was INFESTED WITH FLEES. And it was a huge problem to switch units. It took a week to process the transfer, during which we had to stay in hotels which we were never reimbursed for.They showed us similar unit so we thought it would be fine. DO NOT RENT A UNIT YOU HAVE NOT WALKED THRU!! Don't rent there at all!! Save yourself!!

They broke our lease early due to renovations. They also offered us another apartment however the rent was significantly higher than what we were already paying. We were lucky enough to find another apartment however they told us we had to pay the last month rent even though they were kicking us out early so they could renovate. My truck was broken into multiple times during a 6 month period and there are constantly transients going through the dumpsters late at night. It would be nice if they would at least work out he last month rent since they are breaking the lease early however we were told there was nothing we could do. I wouldn't sign another lease with this leasing company.

I've been here for a week. The most terrible experience so far. I can't go anywhere without my boyfriend because they haven't been able to add me to the lease for over a week now. Although my boyfriend was added in a couple of hours and the next day he made a fingerprint and keys. They told me that they added it to the lease yesterday. That evening I went down to the office and it turned out that it was closed from 4 to 6 pm for unknown reasons. Today I went down again and was told we don't see you in the system. What is happening in this complex is not clear to me. I'm already tired of asking the workers to open the doors for me and saying that I'm a guest here. Regarding parcels, this is a different story; delivery workers sometimes simply do not find this complex and do not deliver the parcels. The gym, residents say, is paid. Only one pool is working, as the second one has been cleaned of dirt for a week. There are no words, honestly.

The only good things about this place are the location and lobby. I was kicked out of my first apartment because of renovations had to be done on the 10th floor, which I was given no prior indication of such a thing happening. Of course, this was technically in my contract, and I was lucky the building had another open apartment I could transfer to but if they didn't, I would have been out of luck and in a VERY bad situation. The place is FILLED with roaches. I called pest control multiple times. They flushed, set traps, and I cleaned my apartment thoroughly but there was a ridiculous amount of pests all over. The traps would pick up so many roaches there was a layer of them. And they would still be all over the kitchen and bathroom. I believe the air conditioning is linked to the water. So over the summer, when there are water piping issues that clearly management takes their time to fix, AC doesn't work. The amenities are old and faulty. My washing machine once broke down and it and the wall started leaking everywhere and for no reason other than it was old. The service request crew is timely and fast, but the only fix for this flooding was a big fan blowing for literally days and hoping it dried. If you still decide to stay here, they will nickel and dime you for everything. Make sure you mark EVERY single scuff or scratch you see in your place when you move in. Even the smallest little scratch the apartment has, they will charge you absurd painting charges upon move out. Make sure before you sign off on anything, you get all your keys, etc. I was told I would be getting 2 sets of keys, only got one, and never got the second even after asking for them repeatedly. Yet I still got charged for "missing keys" after move out. Keep track of every single thing!!

Basically a frat house. But would never live here just for the fact it's run by AIMCO. Having experience living in one of their buildings I've learned how crooked and criminal their corporation is. Save your money, much better places to live.

Nice amenities, but very poor security, and building is starting to have some major issues with air conditioning and heating failing. They turned off our heat for a month in the middle of winter. There is at least one rat living in the 3rd ...

I'm gonna be honest here- this is my first apartment living situation. I lived in townhouses up to this point, but when I saw Bent Tree had a loft floor plan, I fell in love with it. I moved in under previous management, and while they weren't worthy of a 10/10, they were friendly but did not answer e-mails and weren't the quickest when it came to maintenance issues. We had maintenance issues that started with the previous company and leaked over into the new management's ownership (not having hot water, windows that would not close in the middle of winter resulting in a $400 electric bill for a 1,000 sq foot apartment, a head size hole in the bathroom door from before we moved in and a few small things that weren't too big of an issue). We tried for about 2-3 months to get a new hot water heater that wasn't fixed until we threatened to put our rent in escrow (Aimco). When it was finally in the process of being replaced, we got the run around and were told that it was already replaced that morning, that they went to the wrong apartment, and that they were picking up tools, in that order via different phone calls. We placed a chair against our hot water heater to insure that it would be replaced, but when we came home to see it was still there, we knew it hadn't been touched. The old company fixed our windows after two months, but we later found out that those windows were meant for our neighbor, not us. Our front door did not latch, but they were quick to fix that (old company). During an open house with Aimco, I was not impressed with the attitude of the staff and the bad-mouthing of current residents. While people were trying to ask questions about trying to pay rent online and what fees would change, I wasn't happy to see the attitude that was given. To their credit, a few weeks ago, we had a garbage disposal issue that they fixed the next day. Aside from leasing office woes, I actually love the floor plan of this apartment. It's a little outdated but I don't mind. We live on the top floor and still experience a lot of loud noises from one neighbor to our right and our neighbors downstairs. That comes with apartment living, so I can't fault management for that. However, when we complained about the excessive partying and our walls shaking all weekend, they sent a letter to the entire building, rather than the problem apartment (old company). We haven't personally experienced the parking problems that other tenants have, but they did just add a 'premier parking' which is two spots at the front of the building and you can pay $45/month to park there. Or, you can walk 5 more feet and park in another spot for free. That wasn't a viable solution to the complex's problems. The dog park is a nice feature, I haven't used the pool so I can't attest to that. The location is great. I like being close to a CVS, Giant, multiple banks, restaurants, and I-66. Our building runs along Lee Hwy so we do have a lot of traffic noise, but you learn to deal with that. I believe some other buildings/sections of the complex have had issues with small crimes but we've never experienced that. It is IMPOSSIBLE to get in contact with the leasing office unless you go in person. They do not answer the phone, return messages or answer e-mails. There are a lot of fees associated with living here, they include: -A fee to pay your rent online (you don't have a choice but to do this, or pay by check with a $10 fee) + a fee for which card you use (based on the % of your rent) -$30/month for trash (Ours is often left for days) -$50/month for pets, ON TOP of an $800 deposit (400 refundable, 400 not) -$50/year + a credit card on file to pick up your packages?? -$15/month PER CAR to park or $45/month for "reserved" parking Plus a lot of outrageous things like the e-mail that told us that our balconies are to be used for "sitting purposes only" + this is a "no smoking" community. Anywhere. Not even in your car. Unsure what the fine for that is.

I have been with my family for almost 4 years. In this last renovation they threw everything at us, the increase in rent ($1,300) is too much, with the increase in rent the price reaches $3,700 plus the services will be around $4,000, very expensive for our budget. We sent an email asking for a reduction and they told us to take it or leave, that it is the market offer that prevails, they are very considerate.

If you are new resident, you are treated well until you move-in. Watch out for bait and hook. 500$ move-in special is advertised on their site. (not always honored even if you mention) Once you move-in and bring all your furniture, rent increase is around >100$ per year. So after you stay there for 2 years, you'll be paying much more for this 70's old house. And wait if you decide to vacate after 2 years, you may very well end up paying for that near end of life carpet you used for two years too and may be for new stove too or may be for new wall paper for the whole bath room because it has a small hole which was there all along since you moved in and you did not notice it or thought it was not significant enough to inform the leasing office. Well, it wasn't a happy ending for me. It looks like the incentive is to get new customers and force out existing customers to make room for new customers and new commissions. I am a happy customer at twin ponds now. You may consider Pheasant Run apartments too or there are some near exit 8 on route 3 too. Friends if you still want to venture into royal crest, good luck.

Looks great on the outside/ lousy on the inside. Plenty of exceptionally nice, brand new luxury apartments in the area. This property is owned by Aimco and they don't care about your complaints. The Calhoun Beach Club has fired 4 General Managers of this property in the last 4 years. That is a direct sign of how mismanaged this property is. Security - I would question if you are safe. I had my window smashed out of my car and my brief case stolen while my car is parked in the parking garage. I have had my new 4 place bike rack stolen and many other things. Police have been to the property many times in the last couple of years. The tower apartments are the newer section on the East side of the property. BUILT IN THE LAST 10 YEARS. These have had building leaks, many hot water issues, smelly water, and they have the cheapest washer/dryer, appliances, etc. The West building section is the original section and these are much better quality but no outside balcony. I have lived here 4 years and the treatment has increasing gotten worse. My rent has sky rocketed and you will pay over $3000/month for 1000 sq ft. You can do so much better elsewhere. I wish they appreciated long term tenants but they don't. Its ashame but they force people out by raising your rent on every renewal. They try for a 17% increase each time, so plan ahead. If you are streatching your budget when you move in, you won't be able to afford your next renewal. If you are thinking of moving in here be certain to ask for the detailed form for vacating and what they take from your security deposit. This will be a shock.

I wish I could give them ZERO stars.This place was horrendous, not tenant friendly at all! There were many factors that play into this...First, no parking so enjoy that extra expense if you have a car.Pet deposit non-refundable.... ridiculous go somewhere else if you have a pet. They did not tell me this before I signed the lease and when I showed up the day of, they changed my lease agreement to add this fee of $300 or $350 - which you don't get, so I was unaware of this but had to do it in order to move into the place I agreed to live in... once again horrible customer care.The unit was not that great, blinds fell and were crappy, carpet smelled of old dog piss, there were holes in the kitchen where outlets should be, the elevators were broken for over 2 months, they do not respond timely and really do not care.Their lease policy of 60 day notice is outlandish and they say it once in the beginning then never remind you when they send out renewal notices. Most places have a 30 day notice... 60 days is too much time needed for notice when they do a half ass job cleaning the place before the next tenants arrive.If you give them notice anytime after the 60 day mark, each day is charged at the ((month-to-month current market rate X the # of days) / 30)! When I tried to explain that no notice was given due to being out of the country, they did not respond until nearly two months later after I saw the charge that was not explained to me...This company only cares about profits and charges high rent for a shitty place, does not respond to your requests and does a crappy job maintaining their buildings.Stay away! Whatever you do, do not rent from this corrupt establishment. You will regret it!There are plenty of awesome places in downtown Denver that offer actual amenities to their residents, Boston Lofts has none.Run away now!!!

Please fix the elevator #2 in the tower! It was my second locked in the elevator. This time I was trapped in the elevator for over 30mins in the summer time with NO AC inside, before I was finally rescued!

UPDATE: Foxchase is a scam. DO NOT MOVE HERE. GO SOMEWHERE ELSE. Yesterday I moved out of Foxchase. For two months, I asked the property manager to please assist me in getting an estimate to have my 400 sq. ft. apartment repainted because if it was too high, I would like to do it myself. In short, I was repeatedly passed around or ignored until a week before move-out when I called to schedule the paint estimate and the move-out inspection and was encouraged to simply do both at the same time - despite my interest in weighing my options vs. repainting myself. I figured it couldn't be THAT high if they were so nonchalant about giving the estimate on the day of move-out. Otherwise, what would be the point of an estimate? They know how big their units are. When the maintenance person showed up, he had NO IDEA I had painted or that I had been trying to get in touch with him. He literally acted surprised and concerned. He called ANOTHER person to come do the paint estimate, which they informed me would cost $750 ON TOP OF a $270 fee *just to repaint*. The $750 is simply to "change the color". I was flabbergasted to say the least. He offered me the next *5 hours* to purchase paint (which I was told would be given to me when I moved in) and repaint the entire apartment - which is physcially impossible to do in such a timeframe, but could have been done had I known prior. The property manager will use veiled threats "I would hate to have to charge you again if you didn't paint/clean to our satisfaction..." to convince you to let them charge you almost an entire month's rent just to move out. I had looked high and low through my lease and move-out information and never once found information about these charges. But, somehow, this wasn't even the worst part. When I moved in 2 years ago, I signed a lease under the impression I would be moving into a top-floor unit - my only requirement. I even set up all of my utilities to this address. ONE WEEK before move in, Pragna takes me on a tour of my unit and it's 100% not the address I was given. It was a second-floor unit under a family of FIVE who happened to be the loudest children I have ever encountered. I hope whoever moves into my old unit enjoys stomping and screaming at 10pm every night. Pragna's answer? "Oh, I didn't tell you? My bad." That is unacceptable in itself. The real kicker? The SAME thing happened to two of my neighbors who moved in around the same time. I'm certain we were simply all promised the same unit so that we'd be cornered into moving in at the last minute, once they changed our addresses. You will have NOWHERE to park after 7:30pm unless you pay $65 for a reserved (uncovered) parking space - which is outrageous. The people around this area are sketchy af - we recently had a masked burglar looking into people's windows at night multiple times. It is simply not worth anything at all. There are apartments elsewhere that have free parking that's actually available, leasing agents who won't lie and decieve you so they can get a tenant, management that won't sneakily charge you more than you expected at move-out, and maintenance that actually maintains the grounds and buildings. The bushes outside my building were overgrown for the last 2 months - you had to go *through* the branches to get to the door. The cement is sloped in a way that rain pools - which in the winter turns to solid ice. The grounds are disgusting, the dumpsters are constantly overflowing two days after pickup, and the building are falling apart. The day I moved out, I watched roof shingles slide off the roof into the grass in front of me. The laundry machines cost $5 every time you want to do a load of laundry. The pools are constantly down for maintenance. Maintenance won't fix certain issues - like my screen door that wouldn't stay on the track, or my faucet that leaked when you turned it, or the dishwasher that smelled like rotten seafood. They'll look you in the eye and tell you there isn't a problem.

Never lived here, only took a tour and the catwalk to get to the unit DETACHED from the building as we crossed it. If the platform itself had been thinner it wouldn't have wedged against the frame and we'd have dropped 12 feet

My air conditioning hasn't worked in 3 days!!! We are going through a heat wave and the heat has been making quite ill. There's never any employees available on the weekends (which is now) and the maintenance staff is minimal and very far away. The service is HORRIBLE!!!!!

terrible...terrible managers, they will try to steal money from your pocket

We reserved the grill from 1-5PM to find out that the whole back area was reserved for a private event. It ruined our entire plan for the day. This was not handled well.

I wish I did not move in here. My utility bill used to be $100 per month. In Willard Towers, it is $250. There are no water or electricity meters so your usage don't have any impact on your bill. If they send you $250, you have to pay. If they send you $300, you have to pay. A lot of residents is complaining about crazy high utility bills. AIR is also charging for packages delivery. Be warned and don't move in here.

very unfair admin. so many hidden charges. avoid if you can

Not recommended for rent this terrible apartment,we have a few issues with this apartment,and unhappy to stay here The management does not care about customer.they towed the car at guest parking even night time you can't get the guest parking,so my friends does not want to visit here cause it's not convenient and you have to pay for a fine 517$,they made the people who stay here unhappy and disappointed.Terrible management,also very expensive and not reasonable price The manager is so rude.she does not have a mind service.she is manage thing so weird(her name is Cherie ) that's why People including my friends keep moving out because of her)I hope this apartment can change manager ,hopefully can get someone manage things better than her The apartment is low quality made,I can here noisy neighbors and walking very noisy everyday.The dishwasher is working not well,washing machine is ok ,Cheap Oven,very humidity.lots of Mold Mold Mold Extra charge for Parking,Pet for each Dog and each Cat,and also the mail if you sent to lease center if you didn't pick it up with in 3days. They will charge you.

Attention!!!! Before you decide to move in.. Look at all the bad reviews and see how many people find those particular reviews "Useful". Its always a large number! Don't let the good reviews trick you, the place sucks and they are not honest with you. The people giving good reviews probably just moved in, its only a matter of time before they start bashing it!

Newer move to this apartment. Apartment looks good when you move in and everything seems to be perfect at the beginning.I am not sure about rest of the unit but for unit 105 the place is fully infected with Mice.The pest guys will do nothing but leave sticky traps.Nothing serious steps taken to address the problem.despite several complaints to management no major steps taken.I have to dispose my leather couch and lot other stuff due to mice bites. Management is not friendly and biased.Never consider to move to this community again

am a resident who moved to bent tree 13720#301 on 8/30/22 and have been living there ever since. However, the rent is automatically transferred every week. However, the payment was made on May 3, but an additional payment of $103.63 was made. Then, they acknowledged that it was the office's fault and did not return the money or say they were sorry. Also, I called 4 months ago to say that I was moving in August, but they said they would understand. I answered it, but when I found out yesterday, they said they had never received a call. Yes, they told me to pay more. Yes, I decided to meet with the manager at 10:30 today. I have one day off a week. It was an important day, so I missed a day and my son also missed it. However, they unilaterally canceled the appointment, and I went to the office, but they unilaterally told me I had to pay more rent. The manager couldn't even meet me and was dumbfounded. The evidence is here, but I don't know why I have to pay more.

While I like the location and the size of my apartment (rent is expensive but that seems to be the case everywhere in this town), I've found that my experience with Royal Crest has been more frustrating than helpful. They are a smoke free area but my apartment constantly smells like smoke because the elderly couple next door smoke like chimneys. They once got an angry letter saying to stop smoking from management, but they were never fined or told they need to stop or leave as the lease specifies. Two other apartments are smoking apartments in my building too. All of the air conditioners are not set properly in the walls and the window settings are cracked, I sealed them myself because my first winter electric bill was over $400! The carpets in the common areas actually smell and my mailbox is perpetually broken (on the up side I don't have to take my mail key to check my mail). Despite the fact that I literally saw lawn-care, maintenance, and garbage disposal workers walk past it every day it took them two weeks to remove a very large branch that fell across the sidewalk leading to my building. The branch only fell because the property managers failed to inspect and have trimmed or removed a mostly dead tree outside my building before the winter storm season. My car was damaged in a similar branch incident. Finally, and most annoying of all: I purchased a camper. It took them two weeks to give me a parking pass because the front office lady I originally spoke with said "I'll send you the updated lease right now" and she never did. Even though their online system would have showed that I had a pending parking pass that needed approving. I went back and a manager approved my pass which was filled out for an "Recreational Vehicle/Motor Home" and then 6 WEEKS LATER I get an email that I have 24 hours to move my "motor home" because they aren't allowed, even though it was approved as such, even though I have proof that they approved it, even though I repeatedly told them in person while they were approving it that it was a travel trailer. AND it is not the only one on the property. DON'T LIVE HERE if you value have property managers that follow their own rules. I've never been so happy to be moving soon, worst rental experience I've ever had! Out of 7 rentals!

I lived at the Willow Bend apartments in Rolling Meadows for 3 years. At first they are friendly, but it doesnt take long to see that none of the "on campus" rules: smoking, picking up after your dogs, no unattended children, etc. are actually enforced. The other tenants are mostly respectful and friendly, but like all other apartment complexes, the rule breakers ruin it for everyone as the rules are not at all enforced. This is also true about parking, which is disrespectful to everyone who does pay for parking. After 15+ sound complaints and several calls to the police department, Willow Bend has taken no action against noise violations that have been constant for over a year now. Drunken neighbors and both, supervised and unsupervised children, are regularly peeing on the dumpster, between the fences, on the laundry rooms, etc. All of that being said, the apartment itself is nice. The air conditioning was great in the summer, the dish washer and in-unit laundry is always a plus. The maintenance crew was efficient and friendly enough. The online portal and paying rent is easy. But... all of those things are par for the course. That is the bare minimum when you pay so much for rent. I constantly feel like I am living on a college campus. I am almost always ignored. Willow Bend is corporate America at it's finest, you are income to them and nothing more. Join at your own risk, watch where you step!

****BED BUGS**** I am updating my review because this place has changed a great deal since management changed about a year or so ago (2014). Just to give a blunt report of the situation: Monday, 11/2/15: Found bed bugs in apartment. Tuesday, 11/3/15: Visited leasing office 3 times to request pest control services for the bed bugs that we found in our apartment. Wednesday, 11/4/15: Filed online service request for pest control services (to keep a paper trail in case they dropped the ball). No contact from Meadow Creek. Thursday, 11/5/15: Meadow Creek told us a pest control company would be by on Friday to inspect and potentially fumigate. Additionally, we let them know that we booked our own company (on our own dime) today and that the company would steam the apartment. However we still wanted the additional pest control company promised by Meadow Creek, just in case company #1 didn't rid the place of bugs. Friday, 11/6/15: We are still waiting for pest control company to come by... Reasons to stay away: - We learned from our pest control guy that the apartment directly next to ours had a bed bug infestation months prior to ours. - We saw a mattress by the dumpster near our unit that was covered in bed bugs. Unclear which unit or building it was from. - We were not told by the leasing office of either of these infestations. If we had known, we could have proactively set up traps or had a pest control company come in to inspect and treat potential areas. We also wouldn't have renewed our lease a few months ago, which now expires in July 2015. GREAT. The rundown.... My boyfriend and I recently came home from a 10-day trip out of state to find BED BUGS in our couch and bed. We immediately took action to get rid of all the affected furniture, and the next morning my boyfriend visited our leasing office to see if A) other apartments were affected B) if they would help us contact a pest control company. We also did our own research and called a local bed bug specialist, and booked an appointment for ASAP - the next morning. We understood that we would need to cover this cost since we were handling it ourselves. (About $600). At the same time, we decided to also get the help of the Meadow Creek leasing office just in case our pest control guy didn't work out. After visiting the Meadow Creek leasing office three times, we were told that they "would try to contact a company" and would call us to let us know when the company would be able to come out. They said that they would cover the cost for this additional pest control company. We heard NOTHING from the leasing office for 2 1/2 days. This was after multiple in-person contacts with maintenance and staff, as well as a physical service request that I filed online. It is now Friday and we have not yet had a visit from the pest control company, or any additional contact from Meadow Creek. Additional reasons to stay away: - A friend moved out because his ceiling caved in and covered his family's living room in asbestos. - Tenants regularly receive posted notes on their door about things such as: Having too many plants on your balcony, smoking in common areas or on balconies (this one is probably once a month at least), shutting off the water (once a month at least), pets, etc. I often feel like they treat this like a college dorm, as opposed to an apartment community for adults.

The Elm was great when Bozzuto was managing, but has since been acquired by AIR Communities who is by far one of the worst property management companies I've had to deal with. Management has no change management skills and are extremely unprofessional with their communications. Their emails always have a rude and condescending tone. I'd like to see them try to speak to me in person the same way they communicate via comms. They do not answer or accept phone calls, they don't respond to emails, but one thing they will do is hangout in the common spaces to "work" and prevent the residents from using the spaces that we pay for. They have offices, they just choose not to use them and when asked if we can use their empty offices they have the audacity to say yes, but with an hourly fee. Let's be so serious here. AIR is extremely cheap and tries nickel and dime residents for every little thing that should be included in a luxury building. They refuse to even pay for a printer service we had with Bozzuto... are we really that down bad, AIR? 24/7 concierge is never at the front desk-- sure they have additional responsibilities, but a competent management company would realize they need additional headcount and have two people working at a time. For some reason the first thing they implemented following the acquisition was informing us that we'd be charged for utilizing the package system, Luxor. Although it's ironic that our packages are never even checked in anymore, so we're expected to pay for a service they can't manage. I haven't spoken with a single resident who is happy with AIR and would strongly advise you rent elsewhere as this property is no longer worth the price. There is always dog pee throughout and around the building so it always smells terrible, dog park on the 30th floor is disgusting, constant false fire alarms, double charging for utilities, building leaks in common spaces, pipe bursts in apartments that have occurred multiple times now resulting in flooding, elevators are always down and people keep getting stuck in them-- sometime they even drop while in them, endless construction noise, etc. etc. etc. All of the good reviews were from when Bozzuto was managing the property and if they are recent are likely paid because there's surely no way they'd get them otherwise.

I haven't lived here but did come into the leasing office to inquire about their rentals and availability twice. The first time I walked in I had to wait a long time before I was acknowledged and when I was by a female, I was given the keys to give myself a tour. The second time I came in to apply I sat for about 30 minutes and was completely ignored by the same female that was talking to a contractor. I walked out and they could care less. Never came back.

Elevators not safe

Worst place to live! Check before moving in that they are not going to start remodeling the apartments near yours because you won't enjoy your apt and you will pay a really expensive rent! Very disappointed of flamingo

Despite the fact that they call themselves a smoke-free complex, they do not take any action if your neighbor smokes. My apartment is filled with smoke every day, coming through ventilation and cracks in the walls and ceiling. The leasing office completely ignores all calls and letters.

****Save your money don't move here**** Where do I start I have been living here for 8 months it's been hell from no parking to the gates never working.To the rude ass stag that don't care who work in the office. Someone's unit is always getting broken into and I woke up 3 weeks ago to my car window being shattered because of a break in, Along with 20 other tenets mind you car insurance companies don't pay for replacements of side windows, this is madness I've decided it's not worth it I don't have s piece of mind and don't feel safe here so I'm breaking my lease and letting my sternly fight any fees this place is a hell hole.

Foxchase is cheap for a reason. I recently discover the reason why. Living on the ground floor brings its issues. One of those issues being, the sewage backup into my unit I recently experienced. Maintenance and management were both notified and advised me that they had a professional cleaning company on the way to handle all cleanup and sanitization of both the unit and my own personal property. Company arrived but did not clean much of anything. They left even after I advised them of the sewage still on the floor. Maintenance and management were both notified but being after hours no one was available. So taking it upon myself to sanitize the unit I did so. I contacted management about the issue the following day during business hours. no answer and the call went to voicemail, message left. The next day tried again. Still no answer and voicemail was left. That same day I received a survey for there service. I handled the survey the same way they handled the sewage issue. Poor grades were issued. The next day I finally received a response from management 3 days after the incident, who issued an apology and said that they would contact the property owner (Aimco) due to the situation and see if they could assist me in the damages since it was not of my doing. 2 days later an email was sent "sorry again but damage is on you and your renters insurance." The next day I received a call from the head of maintenance who apologized and said I should not of had to handle that problem at all. He said he will do better and apologized. Now a week later from the date of incident. I contacted management by phone and email again to see if they will assist me in compensation for the problem that was their responsibility and failed at doing so and I handled. Still no response. At this point I am beyond angry, the fact that no one in management seems to care and there almost lack of response has me curious of other health issues such as mine that have taken place. At this time I have contacted the BBB and filed a claim for Aimco's inability to provide a clean living space not of my own doing. I have also contacted Virginia's board of health and human services who will be conducting a health inspection. To investigate if any other tenants may have been exposed to sewage in there units and if proper measures were taken in clean up by maintenance and follow up by management. If this is what you can afford, be warned. There are other issues that will become apparent within the first week or 2 of moving in. Good luck if you decide to live here but if possible don't live on the ground floor unless you like sewage in your home.

If I could give zero stars I would. This place is a rip off. They move you into apartments with stuff not even fixed seems kinda ghetto. They charge so much money you will never get a parking spot. NEVER MOVE TO BOULDER CREEK APARTMENTS they will use you. You will just be throwing your money away this place sucks. They don't even barely shovel your sidewalk. This place is worthless never come to BOULDER CREEK. In reality the place needs to close down because it is going to hell.

I would NOT RECOMMEND living here at all. Physically, it's a beautiful place to live but management makes it very ugly. Beginning of the year, an unnecessary and last minute change was made to the shuttle bus schedule that did not settle well with the residents. I have sent many emails because this change greatly affected the residents since we had to change our schedule around at the very last minute. However, after countless amounts of emails and many follow ups, because management does not respond in a timely order and when they do, you receive a very generic response and not all of your concerns are addressed, nothing was done about it. After almost 2 months of emailing and asking management to meet in person, we were finally able to discuss all the issues in person. During this time, the Regional Property Manager was phoned in who defended the general manager and stood up for him saying things like he cares about us and all these other things to defend the general manager's honor. Funny how the Regional Property Manager was saying all this, and not the on site general manager. I asked the general manager for an apology for the inconvenience they have caused us and his response was that he does not feel the need to send out an apology email because this does not affect all residents. That's understandable, but then why do I receive emails about parking permits when I don't have a car or about all the pet policies when I don't even have a pet? If the email does not apply to us, we'll simply ignore it. I also asked why residents weren't asked their opinions about the upcoming shuttle bus changes since we're the ones who ride the shuttle bus on a daily basis, not management. The response was that if they were to ask 20 people their opinions, they'd get 20 different answers. But isn't that management's job, to accommodate us? Every time a service request is performed in our apartment, I get called daily asking if the request was completed until I respond. They have time to do that but not ask residents their opinions? Do you really want to pay thousands of dollars to live in a building where management doesn't even care about you? My problems with Park Towne date back to last Spring 2019 when we initially tried to move out. But due to management's poor lack of communication, we were financially forced to renew for another year. Can't wait to see what issues arise when we move out in May 2020.

Do not move here. I lived here for 3 years. Should have moved out sooner, but I was stubborn and really hate moving. I also never complain or write reviews about anything, but felt compelled here. I had at least 10 times where major leaks sprung from the ceiling; either from the rain (not hurricane rain, just regular Miami rain) or from what I was told was pipe leaks from the unit upstairs. This involved flooding in the kitchen and rooms, damage to my furniture, and of course damage to the walls. And again, this was several times. Guess who paid for painting the damaged walls after move out? In the contract, they put in the clause that the unit must be returned in the same condition it was received in. Apparently, that includes damages that resulted from the poor infrastructure of these units that were never properly repaired. The pictures I've attached are not the worst, but I don't have the time to find the others. Don't expect to get anything from your deposit back. I can see I'm not alone here reading these reviews. To add to complaints: management is never helpful, the office is impossible to contact by phone, and my car was towed. Regarding the car, I paid my parking fees the whole time I was there. One night coming home from work late, I drove around the lot for nearly an hour looking for a parking spot with no luck. I parked out of the way on the side of the road seeing no other options and being that I had to be up early the next morning. My car (again, with parking sticker on display) was towed. My front end was damaged in the process. Management's response about the whole event was to be better about finding a parking spot. Overall, happy to be done with this place. I'm surprised they made it up to 2 stars.

This is is the worst place too live in San Mateo! Everyone that reads my review should really go too Yelp and see the videos and pictures I posted! My two bedroom apt is located bldg 365 unit 217! I've had nothing but issues with management ...

I have lived here for a while and since they got new management they have completely done numerous changes that have impacted the residents. Upcharging fees because they now want to charge you $30 to park at your OWN complex. They took away the valet trash and installed keypad / keyless entry which is not the safest option for resident women in this area. Quite frankly if I could break my lease I would but unfortunately you have to pay them back for all the months left either way. So I am stuck.

They charge for everything, I'm paying $400 more than I suppose to pay with all extra monthly charges they add. I have to pay $80 monthly for the common areas AC! Bugs everywhere in my apartment. Poo and pee all hallways and corridors. Can you imagine the smell? I moved 6 months ago, there were works everywhere but same status as when I moved. Now they send a letter saying they have to vacant all north tower and I have to move in one month. Terrible place to live for a considerable monthly rent.

It may look like a lovely building from the outside, but living here for a few months, you'll discover how truly flawed it is... 1. The apartment itself has cheap finishes that try to make it look upscale. The cabinets are wrapped in a wall paper material and are bubbled/warped. The floors aren't real wood, instead they're peel and stick. When I moved into my apartment, there were many mistakes in the paint job on the walls. 2. Page constantly sends out emails for apartment inspections but there is always something wrong with the building itself. Management should make sure all their things are in order before they inspect the apartments. Not to mention, it is annoying to constantly have strangers in your apartment with little to no notice! They will just use the door code and help themselves into your apartment. 3. The garage door has been broken for over a year with no update on when it will be fixed. The vendors have "fixed" it many times, only for it to be broken again the next day. You will still have to pay full price for monthly parking at a steep $140 a month though, trust! 4. The main lobby's security alarm has been breached for MONTHS so when you enter the building you are met with a deafening beeping noise. Why hasn't this been fixed?? 5. The cleaning ladies are AMAZING and deserve 5 stars for what they have to put up with. They do an excellent job cleaning and need a raise. 6. An elevator is always out of order and it takes days to weeks for a vendor to come out and fix it. This is annoying when you have bags of groceries and have to take the stairs. 7. The pool is advertised as "heated," but it's basically lukewarm and impossible to enjoy during the winter months. 8. The gym is way too small for the amount of people in the building. The equipment is sparse. It's always crowded so you will have to buy a gym membership elsewhere. 9. Page advertised the apartment to me by selling me on a liquor store on the bottom floor and a Mexican restaurant a few steps away. Guess what, they both closed down because they were way too overpriced/lousy. Now this area is a ghost town and stone throw away from dangerous Colfax. 10. The rent prices are astronomical and increase an exorbitant amount each year despite the building deteriorating by the day. It's thievery and it all goes to management who do nothing but sit down on their phones all day. 11. People use their balconies/porches as storage units and places for their dogs to poop. You'll see everything from Christmas tree boxes, dirty mops, tires, and bicycles. This is an eyesore when you have visitors or just want to enjoy the views! All in all, the rent here is way too expensive for the quality of living you'll get. I would recommend looking outside the Anschutz bubble for more reasonably priced apartments with better surroundings and management. Or better yet, rent a home for the same price or less!

Realized I never posted a review when I moved out in June 2022 (lived there for 5 years). I'd like to give 0 stars but unfortunately cannot. Multiple threats to my safety (three times complete strangers coming up to my unit and banging on the door, demanding to be let in. One actually started kicking and almost broke down my door; another instance of a front desk employee of the building entering my friend's unit, asking to stay there long-term, and when my friend said "no", refusing to leave, causing my friend to eventually move out) Part of my shower ceiling literally hanging down, with pieces of metal falling into my shower precluding me from using it. Multiple emergency maintenance requests placed, and even after speaking with the property manager at the time (Kyle) directly and he told me he would call someone to come immediately, it did not happen. When the work was finally performed and I filled out a survey saying I wasn't completely satisfied because they left my shower a mess, I received verbal harassment from the maintenance team over the phone while I was at work Multiple packages stolen, in part due to front desk staff negligence. Photo evidence and timestamps of packages of meals and groceries placed on the front desk counter, with the employee working at that time saying, "I would have seen it if it came, and that package did not come at that time. That photo isn't right." Also says, "Well I have no way of knowing if the right person is taking anything. I don't check." This was also the same employee who would nap at the concierge desk at around 3pm every day, one day while over a dozen people walked right by him onto the elevators. Third-party company tracking sticky material all over my kitchen floor which I attempted to clean up as best as I could; I also notified the property manager about this Cracks in ceilings reported to the maintenance team and their response being, "That doesn't need to be fixed". Air conditioner unit blowing hot air and dirt into my bedroom including onto my bed; the maintenance employee removed the AC unit and placed it in my shower (which he also left a mess and did not clean up after himself) just to clean the filters and put back the same AC unit. This didn't fix the problem The freight elevator being triple-booked the day I moved out despite being reserved and confirmed 10 weeks ahead of time with Kyle Sanoy (who thankfully is no longer working at Chesnut Hall; I assume he was fired because he was inept at best and unscrupulous at the worst, but ). This added 1.5 hours to the total time I needed the movers for, which I also obviously had to pay for. Agent who initially leased me the wrong apartment (he said that a unit I had looked at previously was exactly the same as that which I was signing a lease for, but of course it wasn't; completely different floor plan and square-footage). He also said there would be a gym put in within 6 months of me moving there (which was summer 2017) Charged me a $277.70 repainting fee, but my credit card was actually charged $555.40 (charged me twice). Never responded when I pointed this out. All of this was relayed in an email to management at move-out, with no response. Also, my utility bill for the month AFTER I moved out was nearly $200, which was more than it was my final month actually living in the apartment. Also charged me for marks on the wall OUTSIDE my apartment in the hallway

Absolutely horrible place to live the pools have not been clean the 6 years I was associated with this place! There is NEVER any parking spaces for anyone who actually lives there, rent is absurd and is not worth your dollar at all!!

smell weeds all the time from balcony nd ventilation and they say its smoke free .unsafe for babies

Less than spectacular . I forgot to add that for 4 months I was being billed twice on my utilities . Not only was I paying the utility companies both gas and electric . I was also being charged by management for 4 months as well . I had to wait for corporate to confirm this with my statements I provided . This was a hassle as that money was needed for bills that had to be paid late due to this fiasco. On top of this , for some reason which I still can not explain and neither could the gas company , I had a gas bill of over 500 dollars that was a mystery as to what had caused this gigantic increase to my service. It's unfortunate that these problems have occurred for me as this was somewhere that I had always wanted to reside but can assure you I will not pursue a renewal of a new lease . Below I have also provided pictures of my car that was vandalized 3 days in a row without any help in prevention by management. . After the first night of my car being keyed , I moved my vehicle in front of the leasing office thinking and hoping there were possibly cameras or less risk of something happening again to my car . There were no cameras and my side panel window was smashed in as seen by the photos

1800 dollar fee just for cleaning and painting!

No charging stations are installed here.