The Elm has gone signficantly downhill I live on a high floor at the Elm and really like my apartment. Bozzuto was not very good, but then came AIR. The entire team at AIR seem determined to overpromise, underdeliver, and nickel and dime us for more money at every possible chance. Living in the building has taken a serious drop. The man-hours at the front desk are inadequate, they want to charge us for delivering packages, the dog situation is getting worse (poop and pee in many public areas), the police have been coming more regularly to deal with tenant issues, the amenities mostly don't work very well, and management is out of touch with reality. They are constantly putting out fires. Communication is terrible. There are charges for things that aren't on the lease, and people have been living with things like cigarette butts flying out the windows and down onto their decks. We've already been through one general manager and are on our second - they are just AIR people who do (and don't do) what corporate wants. Now that Blackrock bought Air, I imagine management will be taking their packages and early retirement. I don't expect much. It's a good building. It is poorly managed. Most of us are either planning to leave or have already left. It's not like we didn't try to help them. We did. But they promised and promised and things have gotten worse.
The worst apartments I ever stay in. If you are military do not stay in this apartments. One issue after another, while they talk about customer service, they NEVER follow-up. Elevators stay down, car break-ins, every month they changing a policy, poor maintenance staff. I'm glad I got out of the apartments.
We have been living at the Preserve for almost 2 years and due to covid and ailing parents have to break our lease to move to the EU. In less than 2 years the property management has changed 3 times. We were promised flexibility (per Christian Montoya) on letting out our unit and working together with another tenant who might want to upgrade and move into our beautiful top floor unit. Christian said to both parties that if we needed a few weeks of flexibililty between moving out and a party moving in that Corporate would not have a problem with this. Evidently NOT. During Covid and these challenging times, where we paid rent on time and have kept the place immaculate one would think that their would be a little flexibility from corporate. I would have given this place 5 stars but now barely 1. We are very disappointed.
The biggest headache I ever had. I would never ever live here.... the worst and unhelpful stuff - insane security ... they make everything too complicated.... rude af... it's overpriced and cold on the halls... Good luck to live in Flamingo.
Dont do it, it's a below standard community with a good sales team. When we were moving in, Grant had mentioned an "ammenity" called luxer. What he didn't tell us is that it's mandatory to get packages delivered to it or to get mail delivery off location- the whole move in process was super rushed so that was our bad on not checking in on a salespersons claims. Fast forward to moving in, I get an invoice from the service luxur for $50 so I cancel it because I wasn't aware we had to use the service since (obviously) it was something swept under the rug during the selling phase. After canceling, I'm made aware that it's mandatory (which makes sense, there's a decent amount of hidden fees here that nobody's upfront with you about even when you ask before you move in). We get the account set back up (through the OFFICE mind you), but it's made in my boyfriends name because since mine was cancelled, I'm paying for the account and on it as a notification, I requested an account and it was sent to my boyfriend. Then, on and off for weeks, packages only sometimes give us notification and we're usually left alone in the dark on them or just have to file a claim about delivery. Now, according to Grant, this is my fault. I'm being difficult because the office set up the account in my boyfriends name after not telling us the service was never actually optional if you have packages delivered, but we have gotten no notification of packages in my boyfriends name as well. And it's so frustrating trying to get this fixed it's crazy, like we literally just want our mail. I requested an account in my name months ago and now it's my fault.
My visit today was unsatisfying and the staff was unprofessional except one person. The female at the front desk had a dis-interested attitude and the leasing agent, Nicholas who assisted me exhibited poor customer service skills. As a potential resident, I did not appreciate feeling undervalued and dismissed. I was unable to see an apartment due to technological difficulties with the door keypad. All in all, I was under the impression I was going to see a one bedroom apartment but was directed to see a two-bedroom space. I acknowledge that the facility only had a two bedroom to show but that is not what I requested when scheduling a tour. Overall, I left with the impression that due to my early apartment search I did not deserve the proper acknowledgment and customer service as a potential resident. Regardless of my prior leasing agreement with another facility I should still be serviced as a valued member of society and a potential tenant in the future. I do not plan on revisiting this property and I felt very unwelcome. I will never attempt considering Huntington Gateway a place to call home and this establishment should be ashamed of their practices. This complex promotes supporting military members and as a fellow military member that actively serves my country I am disgusted. I am appalled that I trusted this facility providing aid to service members.
Waterways - Apartments, what a nightmare! Even though the units look fantastic and the pricing is fair, everything else is a nightmare. The owning company AIMCO is not taking care about anything especially tenets. It's common that they overcharge you. The pool area - which you paying for, you can't use - always not working heating or cleaning company is not there - look at the pictures. The assigned parking lots are often taken by visitors so you have no place to park. Think twice to rent by Aimco!
I'm not gonna go on about all the cons of living here as you can read the other bad reviews that are true. However, I will state what really disappointed me that I didn't read in the reviews below. There's always somebody blocking our designated uncovered parking (paid for additionally) on the weekends and we cannot call a tow and the office (not reachable in evenings) only leaves a note asking to contact office if they need to rent a parking space. Very disappointing to pay for parking and have someone block your space every weekend and not be able to do anything about it. The office said residents are not allowed to call towing and there are no signs either saying that unauthorized vehicles will be towed. Even if we could call a tow we'd still feel insecure to do so in fear of the possibility of person who got car towed getting mad and vandalizing our vehicle. Other than that, also been getting poor sleep due to hearing neighbors: having sex at night or early morning; stomping around (if I live on top floor and can hear them next door then I feel bad for the ones below them); shower and toilet flushing; etc. And to end it here, the apartment is nice but small and the amenities are cool, but of course they have to be, since we pay a very expensive rent here.
Do not rent from here if you need Metro access. They will no longer be providing shuttle service at the end of February 2017. They haven't even communicated this yet to the tenants (I found out from a 3rd party, who has more courtesy and professionalism then the property mgmt. company). They claim their reason for discontinuing the shuttle service is "the amount of daily riders has decreased" which is simply not true, as the shuttle I take in the morning is often full and some are forced to get off. They also claim other complexes in the area don't offer shuttle service either, which is simply not true. They are just looking to save a buck. Current tenants will be now forced into longer and more expensive commutes.
Yes amenities are great and maintenance team is super helfpul BUT whatever you do, do not rent a first floor apartment here. It's been mentioned multiple times but we took a gamble and are paying the price for it. ...
Horrible. No consideration towards the residence. This used to be a great building. Now., would never live here or recommend it. If you're smart, and value your dollar and customer care you'll stay away
I'm not happy here anymore. the new management team is dense and horrible to deal with. I can't wait for my lease to be up and finally be rid of this place.
I lived in this complex for 1.5 years ... .. they send letters that the neighbors complain, accuse you of having guests, then their lawyer calls and asks to vacate the apartment, you move out and you are billed in full payment until the end of the lease. deceive and say that no one evicted it was your decision. A nightmare! I will sue this complex. There are also many friends who live in it and are very dissatisfied. In the leasing office, they tell you that there is no time to discuss the current situation and offer an appointment in 10 days. Looks like a lot of work! the office workers are too busy, overworking the poor things.
Most of my issues are covered in Juliana Odisi's post. But another thing is that they charge pest control, when it obviously doesn't do anything to keep insects out of the apartment. I'm okay with spiders every now and then, but I found a stink bug crawling on me twice. Also, they replied to her post saying that a large amount of these issues could be fixed with maintenance. Sure buddy, only if you want to renovate the kitchen, redo the plumbing, buy another washer, even out all the hard wood floors (there's random bumps everywhere), stop throwing garbage on the lawn, and update the heating. Also, my walls are starting to crack, and I bet that they are going to try and charge me for the poor construction.
We have lived here for about one year. Although the location is nice for being able to access shopping and a quick commute to work, the place is a dump. The odors are beyond horrendous from curry, to septic. My friends and family notice it when they walk in the hallways and it somehow seeps into our living room. I pay 30 dollars a month for parking and have not been able to park in my lot for at least four months. We have some neighbors who cram in 8 people in a two bedroom apartment. The matience staff is the only good thing to come from this place. The management is poor, and even after several requests to either be reimbursed for parking or get any spot in the lot, we are ignored. Do not move here, far from a healthy and happy environment. We will be leaving once our lease is up.
HORRIBLE. TERRIBLE. NIGHTMARE. DISGUSTING. OVERPRICED. Pick your negative adjective. Lets start with how the nee management Aimco has these lockers for packages and THEY FORCE YOU TO PAY $40 PER MONTH TO PICK UP YOUR PACKAGES. No alternative. You are stuck. Either you pay the $40 a month on top of your overpriced lease or you do not receive packages. Answer me then what is the point of living in a place with a concierge and a package room? This should be illegal. Where else in this country does it COST you money to receive your mail? The maintaining virtually non existent. The hallways have never been cleaned. A rug that was installed last year is already rotting. THEY NEVER CLEAN THE AMENITIES NOR THE HALLWAYS. The noise. Read all of the other reviews. THIS IS A GLORIFIED DORM ROOM FULL OR PARTYING COLLEGE KIDS WHERE THE APARTMENTS HAVE PAPER THIN WALLS. DO NOT LIVE HERE IF YOU HAVE LIGHT SLEEP. YOU WILL NOT SLEEP. AVOID. DO NOT EVEN CONSIDER. DO NOT EVEN TOUR THE PROPERTY. SAVE YOUR MONEY AND GO. THIS PLACE IS HELL. I AM BREAKING ME LEASE BEFORE IT END. DO. NOT. LIVE. HERE. !!!!!!!
Waste of living in this worst apartments. One of the worst apartments i had seen in entire united states. Bedrooms doen't has lights to turn on. Doesn't has central ac and heaters also all are remodeled stuff. These people doesn't allows guests to the apartments also. The incharge is very rude and doesn't has manners at all always shouting at the students.
The amenities are very nice and topically so are the units. HOWEVER, the units are extremely overpriced and what you see if never what you will end up paying. You will continued to see additional and undisclosed fees. I moved out months before the end of my lease and was charged phantom fees such as false utilities charges and vacancy fees. Additionally, I requested to complete a walk through when returning the unit as I had the apartment professionally cleaned and the apartment was returned as found. I was told there was no need and that I would receive my full deposit back, which was not true. I was charged cleaning and damage fees- neither of which was accompanied by any rationale. Another complaint I have was parking. You'd think being located away from downtown, surrounded by parking lots and paying $3k for a 1 bedroom would included free parking... they charge $100 per month and have no guest parking. I was also given parking on the 6th floor which takes a good 10 minutes to get to. I'd recommend anyone looking to rent here, reconsider.
hello i am a 1 year resident and i have to break my least because i cant affor this rent during this time of covid-19 i ask the building manager anne to pleas not charge me the 2 month penalty and she answer me in a very disrespectful way saying that it is a corporation and she cant do nothing about it ,that is what they answer when you need somthing , the AC sistem at my floor stops working once a week and is a lot bugs in the building!! Im very disappointed.
as a renter: I respected by neighbor - given the tight small non-sound proof living quarters, - pre-paid my rent, and generally kept to myself. Management single handedly tainted my experience because of its unethical and illegal leasing practices. Studio: - Cracks in the foundation that would leak when it rained. Managements resolution: put a temporary sealant that did not work. Numerous calls/emails went unanswered to permanently fix this, which was never done. 1st One Bedroom: - Charged an absurd fee to transfer leases; - Required a guarantor despite the fact that I had two years of creditworthiness at the community and the guarantor being lifted from the studio; - The Manager wanted to deny lease because newly required guarantor could not produce 2018 tax returns in January 2019 - truly shows the level of competence if management does not realize that in January 2019 NO ONE can file tax returns, as the IRS has not released the 2018 Form 1040 yet. After a heated argument (no customer service) I was able to prove that it was impossible to produce the requested returns; - One bedroom had a stove/oven that did not work for over a month. After numerous service requests and emails, I finally received a replacement. Legally, the apartment was unhabitable; - Received threatening visit from security to move my car or I would be towed at my own expense. Management re-leased my parking spot to another resident, after I had pre-paid for it. Management blamed me for the incident and showed no ownership for a simple mistake. After negotiating with the new tenant, I received my spot back. (parking is VERY scarce). - Leasing actively discriminates against federally approved and licensed emotional support and service animals and charges an additional security deposit and $100 more in rent per month. 2nd One Bedroom: - There was, a now old policy at 3400, which required visitors to go to the security booth. It was a practice that residents could go down in advance and give the security officer the information. Security and the management office encouraged residents to call in advance. On one occasion I did just that. I was greeted by a security officer who informed me that he would not issue a guest a pass in advance. I inquired if the policy had changed so I would know for future visitors, but he refused to acknowledge me. Shortly thereafter when my visitor arrived, she informed me that the security officer said, "oh you are visiting that arrogant a******." I lodged a complaint with management about the incident, since security should not be calling residents paying their salary the names that I was called, not to mention that they were/are the face of the community. - In response, Management posted a handwritten note on my door stating that I was in violation of my lease, and that if I did not comply that they would initiate eviction proceedings. They cited me for having lights on my balcony, which according to them, was a violation of the lease. After reviewing the lease myself and with my attorney, we could not find a section that stated lights on a balcony was a lease violation. Nevertheless, I complied with this threatening/illegal notice. After some time, I noticed that residents had lights on their balconies. This was interesting that I received an "eviction notice" right after I lodged a complaint about the staff, yet others had "lease violations" on their balconies with no consequences. - In response to the lack of language in the lease, I started documenting lease violations and forwarding the same to the management and corporate offices. Months went by while (management ratifying 'purported lease violations'), yet I received a threatening notice. After numerous pictures and a plethora documentation, 3400 finally decided to formally revise the lease agreement of the community to specifically prohibit balcony lights, proving that the eviction notice I received was void, illegal, and a retaliatory eviction (illegal conduct).
Worst experience i have ever had. This was my first apartment. They are conniving and money hungry to the max. They will do everything to get you for your money regardless of any situation that your in. My experience My roommate moved out ...
They don't even deserve 1 star. And I don't even live here. My car was towed from a visitor spot because I had "been there 24 hours".... if you call driving to work, picking up a friend from the airport, driving to dinner and then coming back. Bent tree says you can't be there for 24 hours straight.... BUT Tow truck company says you can't be there 2 nights in a row now matter if you leave. Bent Tree...... please get your act together. Communicate with the tow truck company AND the residents the same policy. You got rid of the passes (which was ridiculous) to make the dumb visitor spots and those reserved spots that no one uses. Terrible. No wonder everyone is leaving. This is just one thing I witnessed visiting this complex.
Do not move to this building!!!! Been living in this building 3 years and the worst building in whole Brickell! No security at night the garage is open so anybody can go in, as a resident you don't feel secure in this place!!! The worst management!!!!
Do not ever live here.
The only positive thing about this building is the location. The noise is HORRIBLE. Between the construction during the day and people partying at night there is no way to rest. Management is not helpful at all in addressing noise complaints, which has lead to many calls with the police for noise reports. The elevators go down frequently. I always have fruit flies in my apartment during the summer. I also have seen roaches in my apartment, which has freaked me out. It will take days for maintenance to respond to calls. I called for an after-hours emergency of water leaking from my refrigerator on a Friday night. I was told someone would be there within an hour. No one ever came. It was not until Monday when I called the office to complain that someone showed up. Like I said, management is not good at all. I have emailed several times, and never get a response. I even emailed the address provided in the response on the Google Reviews that management has left and still never got a response. The company has done a really good job making the lobby area look nice, but don't let that fool you. It's not worth all the aggravations that come with signing a lease.
ON MARCH 23, 2018 I APPLIED TO THE COMPLEX, MY APPLICATION WAS DENIED DUE TO CREDIT. THEY CHARGED MY CARD $500 FOR HOLDING UNIT 151B. $99 APPLICATION FEE FOR MY HUSBAND AND I. ONCE MY APPLICATION WAS DENIED THEY SAID THEY WOULD REIMBURSE MY 500. BACK IN TO MY ACCOUNT. WELL TODAY IS APRIL 5TH AND NO DEPOSIT BACK IN MY ACCOUNT. I HAVE BEEN CALLING THE OFFICE, SINCE YESTERDAY WITH NO RESPONSE. FINALLY GOT TO SPEAK WITH ALEX, SAYING THE MANAGER WAS IN A MEETING AND WOULD CALL ME BACK. WELL GUESS WHAT NO RETURNED CALL..... I HAVE BEEN CALLING SINCE 10:03 AM TODAY 4/5 IN TOTAL OF 45 AND NOBODY ANSWERS THE PHONE... SOMEONE NEEDS TO CALL ME BACK ASAP.... SO GEORGE IF YOU CAN HELP AND YOU ARE IN THE MAIN OFFICE CONTACT ME.... NOT VERY HAPPY NOW... Response from the owneran hour ago Hi Elizabeth, I'm reaching out to the team at Plantation Gardens right now. I'll make sure you get that refund ASAP. -George Thank you for the fast reply George.... I WILL BE CHECKING MY ACCOUNT... AND YOU NEED PROFESSIONALS TO BE WORKING FOR YOU, NOT THE PEOPLE YOU HAVE WORKING THERE NOW.
Nice location, poor management.
This place is horrible. Cars being stolen every night. The property manager Camilla is very rude and hides from residents when she needs help. There is also an employee named Aaron from Nfc Amenity. He always smelled like alcohol when you approach him and he would ask personal questions that is uncomfortable. I think they got rid of him which is a + for the building but still the other issues such as theft. A property manager who is a narcissist and very rude, and a vendor company that hires anyone and doesn't pay them on time ( nfc ). This place needs to change
1 star for this place is all it deserves. If you are thinking of leasing in this complex, please read the following and think carefully. I am giving it 1 because of my personal experience. Pros : - Conveniently located near 280, Skyline Blvd, fairly close (1o min drive) to BART, and other great things such as Philz Coffee, etc. - Covered swimming pool - Clean workout facility - Great view on clear days - Apartments alone are AESTHETICALLY pleasing (nice floors, cabinets, layout is fine, plenty of space considering apartment living, washer/dryer in unit, etc) Cons : - Paper thin floors. You can hear everything, and same goes for the people living above or below. I minus well be on or watch a reality TV show feeling like everyone can hear me and vice versa. - Parking. What parking? EXCEEDINGLY INCONVENIENT when you have a friend over for a visit (even for 30 minutes). They say to come get a guest pass for parking, but there are only 7 stalls (or something close to that) for the entire complex and it's always the same cars parked there. If you think you can just park in the neighborhood, forget that too. And if you even think about trying to buy an additional parking stall, they will suck you dry of money for that alone. $$$$$ - It's FREEZING. COLD. ABNORMALLY cold. Ridiculously freezing to the point where even my brother will come over (after looking for parking in the neighborhood for 30 minutes) and ask if my heating bill has been cut. I've been in the office and heard other tenants complaining about the temperatures, and staff says, "Feel free to turn on the heaters." Even when you do, this means an absurd amount of money all for heating bills to pay throughout the seasons. $$$$$ - Management talks to tenants with their ears closed. Yes they are super nice, but no matter what you say they will never consider your point of view, ever. I've talked to some neighbors and they agree. The cons are sticking out to me more and more as so inconvenient for day-to-day living. As mentioned above there are nice things about the place, but it's like dating a guy that's smoking hot because it's convenient and he's eye candy, but when it comes down to substantial things that matter in a relationship - forget it. If this complex treated its tenants like human beings, then management would act with little more compassion than a robot, then maybe there would actually be more reviews for this place, and good ones at that. No reviews have more than 3 stars - most people would think twice about eating at a place that had 1-2 stars, but this is a living situation. I understand that apartment living isn't always going to be 100% to someone's liking, but the insulation is a joke.
If you are looking for an apartment building, do not select this building. We moved into this building about a year ago and consistently have electric bills over $200. Going as high as $350 in the winter. We keep our apartment at 68-70 degrees because of the electricity costs. This is because all appliances in the apartments and the in-room heaters are all electric. When I brought it up with the building's management they asked if I needed help setting the thermostats to a proper temperature. The manager stated: " electric bills do tend to run higher in our community vs another community with Central Heating, and Gas supplied appliances. Your entire unit is run by electricity." The building is completely aware of the high electricity costs their apartment has and purposefully turns off the in-room heaters when you tour the apartments. Between the electricity and "parking" fees, you'll be paying $400 more each month than they tell you. If you don't believe me, ask the following questions when you get a tour of one of this building's "luxury" apartments: - What is the average electricity bill for this apartment in the winter? - Can we turn on the heating system? I want to see how loud it is. - Can I talk to another resident about their experience with this building?
This place is just overall pretty terrible. There's a bug infestation in this building and they refuse to acknowledge it. The elevators are slow/consistently broken. Rude management. They love towing your car even though there's no tow away zone sign anywhere near the front of the building. And now they are doing demolition/construction right outside our window. Live somewhere else. This place single-handedly made me never want to live in an apartment ever again.
DO NOT LIVE HERE!!!!! PLEASE DO YOURSELF A FAVOR AND FIND SOMEWHERE ELSE! If you're going to pay such high rent you would expect amazing service! Wrong! I had roaches in my apt., I literally went to get a water bottle one night and there was a roach on my foot. My balcony was full of them, I couldn't even step outside. I am pregnant and all they offered was to come fumigate. I had to leave my apt for a week so I wouldn't breathe in the chemicals. After endless back and forth's they finally agreed to find a new a tenant, because they were not livable conditions for me. I left the apt spotless, the roaches weren't due to my cleanliness, the apt was immaculate. THESE PEOPLE ARE CROOKS, YOU WILL NOT SEE YOUR SECURITY DEPOSIT. THEY WILL FIND RANDOM CHARGES AND TAKE FULL ADVANTAGE OF YOU. Again, PLEASE STAY AWAY!! Just some advice from a pregnant lady who is very disappointed by the customer service at the Palazzo. Good luck with your search!
By far the worst place I have ever lived in my entire life! Not to mention, I have not only lived in the United States, the majority of my life, but I've also lived in the Middle East, and in Europe, and this place beats them all. Let me start off by stating that I lived here for a little over aprx six months moved out now but I'm going to list the reasons on why this is worse than even a one star rating! First, let's start by when you're told how much rent is going to be lol If you're being told (like me) that you're paying $3610 a month be prepared to pay over $4100 per month for rent, if you think you're going to live in peace, do not because you are going to hear every single foot step from above, as well as every word in all directions, the walls and ceilings are the thinnest I have ever experienced, it's a smoke free facility, but be prepared to have marijuana smoke come from all directions, the unit has the worst management in the world where you will be charged one thing when in reality, you were told that the charge wouldn't even exist, there's no way to get hold of the actual owners but until today I'm going to show you how you can because I left that building and now they're trying to ask for another thousand dollars approximately when in reality they actually owe me my entire deposit so be prepared to lose your deposit like I have, Management will say one thing in person but in writing and emails it is a totally different story, there is a rat and squirrel infestation and you're also going to be charged monthly for that, on your statement you're going to notice something called a convenience charge. This is actually a charge to pay your own rent, they will not tell you how to get rid of that charge but I'm going to tell you it's by walking in and paying via check NOT THE PORTAL WHICH THEY PUSH DURING MOVE-IN... If you're paying any other fashion you're going to get charged an additional fee. I suggest you stray from even looking at this location run as fast as you can, stay away from it, you're going to think one thing, but in reality experience an entire different dimension when living at the HillCrest!!!! In FACT... I guarantee you!!!!! if you do move in whatever your rent is, add an additional over $500 on a monthly basis. I was being charged for random things even when I showed Management proof the billing was in my name... all along impossible to actually communicate with the owners because management runs that facility in every way possible! Because the actual owners have no idea what's really going on. HERE IS THE OWNERS DIRECT LINE WHICH ALL SHOULD HAVE: +1 (866) 592-2719 Attached are pics saying now that I've moved out I only owe around $250 & there's another picture from my voicemail from the owners asking for more money!!
Management used to respond to all concerns very quickly. But the past few months, the customer service from the leasing office staff is ridiculous. Been leaving messages and emails for over a week without hearing back, and it's regarding stolen packages!! It seems that no one works here but the maintenance crew. They always respond promptly and swiftly to any service requests. They're the best thing about this place! The fees for parking are high, and they never seem to go around and check the vehicles that are here parked in tow zones or without permits. Not sure what I'm paying to park for, clearly anyone can park here - even in front of the towing signs! It is clear management does not care about their jobs or try to follow through with what they say they will do. We like living here, the grounds are nice and it is a quiet community, but we are seriously considering leaving if something isn't done to improve management response times and effort. I'm very frustrated that I pay to park and see countless vehicles parked in the center circles overnight or even in the lots without stickers. It's a bit of a joke living here now. I called corporate to try to get some help regarding my stolen packages, and was told to keep emailing and leaving messages at my local office. When I said I've been doing that for a week, they just repeated to keep contacting the management staff. Poor customer service all the way around!
The level of unprofessionalism is astounding. My husband and I just left there, and I can guarantee we're never going back. My husband is in the navy and I have his power of attorney, something I made clear to them every time we spoke or rather I tried to talk to them. They never returned any of my calls, even though I made it clear that my husband was deployed and couldn't speak with them. And the one time I did speak with them (before I moved out) they didn't at all listen to anything I said, and called my husband back in. Luckily he hadn't shipped out yet, because clearly I'm not important enough to speak with, again even though I had the authority to do so. Other than that, the property was nice, the apartments were okay, nothing special and very dark, but the location was nice. 10/10 would not recommend, take your money elsewhere.
I lived here for 2 years and the neighborhood is no longer the same. Parking is horrible, and I can no longer go to the pool since the last 4 times that I've attempted to go the smell of weed is so potent that I am scared my child might get high from it. Needless to say I am moving. Most of my neighbors smoke in their balconies and I can't open the windows without letting the smell of weed come in. Not worth the 2100 dollars I pay a month.
I am currently a resident and I can not be happier to move out in January. If your looking for a place to move into, do not suggest this place based on my experience. I have been living here for a year and it was mostly convenient for me to get to work. Here are some major issues yes they have plenty laundry rooms around the complex but only have one machine to add money on the card although when I first moved I was told they were going to install more, its inconvenient for residents that live at the back of the complex because the complex is fairly large. Also I had issues with spiders and a couple times I seen roaches, I keep a very clean apartment so this bothered me, I reported it to the front office but I never had anyone come and spray which is also a issues since you pay a monthly fee for pest control and I have never not once seen anyone around spraying. Before I moved in there I read a review saying that the management were con-artist and this is true. Not only do they make you pay 10.00 extra for parking if you come home after 7pm you are forced to park on the street or pay an extra 20.00 for assigned parking and since there is more 20.00 spots than the other you are forced to give them more money. You would think since you lived here you would would at least get one parking spot not here you pay for a spot that your probably will not have depending on your working hours and since I'm in the military my hours change. Also they will tow your car even if you live there and sure you get a discount but why should I have to worry about getting towed at a complex I pay rent for. I went outside late around 1am and I see this guy just running around with a flash light looking for cars to tow. They only come in the wee hours of the morning so they will be sure to have a least one person to tow and I'm sure mariners cove get a little cut out of the money residents pay to get their car back. The first time I got towed, I was towed twice by the way, I talked to the front office to talk to them, I asked why don't they give the tow company a list of plate numbers of the residents she explained that they don't give out personal information but I'm sure residents would rather have the tow company have their plate number instead of waking up to no car and paying 170.00 to get it out. I also asked what would I need to do if I lost my pass and the front office was closed she told me to park on the street. I was furious I'm like really that's really how you treat your residents. Also when I first moved in the residents beside me had a issued with mold which they had people come and clean but who is to say how many other apartments may have mold that has not been seen or reported. I am choosing to move because the prices are steady going up and the apartments are not worth what they are asking for, there is no parking and the management has no problem towing resident cars. Its obvious this place does not care about their residents but more concerned with how they can get more money out of the residents pockets and into theirs.
Just to know Sonia put my new rent on hold as I previously wrote a negative review. Even they overcharged me, I'm glad I'm out of Bent tree. Be aware of sounds, allergy, parking, and management.
Horrible ghetto place to live at. If you want your car to get stolen live here
I have lived here for just about 3.5 years. Let me tell you at first it was great. The property is beautiful and the amenities are great. However, if anything goes wrong in your apartment your on your own. In the last year I have had more things go wrong than I can count. And majority of the service requests are ignored and just shut out with no resolution. I had a leak in my window/wall that I reported and they left for 4 weeks without addressing by the time they did the wall and floors were stained (positive they will try to charge me for that at move out). I also had a leaking sink that they inspected and left leaking and said they completed the service request. I had to put the same request in 4 times before it was resolved 2 weeks later ruining everything under the sink. Same thing with the leaking washing machine. Unless you have the time to go to the office and be loud and angry in front of potential new residents your service requests will not be completed. This is just a short list of the complaints. So I guess my review would be if you are willing/able to fix everything and anything that goes wrong in the apartment this place is pretty nice to live, but for the money you pay they should be jumping to fix everything and you shouldn't be paying for it. I decided not to renew once all these problems started last year. I would not recommend anyone to live here despite the beautiful grounds and amenities.
Don't live here if you're not into partying your whole life away. Construction wakes you up every damn morning and the fire alarm will go off at 2am. Honestly it's just a horrible place. Take your money elsewhere, I'm so happy to be moving next week
Worst experience ever.... Marihuana smell all over the place, not able to sleep due to construction next door. Dirty place, security guards rude. Do not Rent here....
Do not live here. The new management team is horrendous. Our apartment was infested with roaches and after two and half months of pest control coming 1-2 times a week, they were still unable to fix the problem. On top of that, the dishwasher did not work and after two months of not fixing it, they told us they could "give us a key to another unit and we could use that dishwasher". We were beyond patience but finally gave up and decided we had to move out. The day after we moved out they emailed us a bill for $1200 because we were 10 days short our 60 day notice, even though we had been telling them for two and half months that we would have to move out if they could not rectify the problems listed above. Also they never informed us we were short the 60 days when we gave the notice. Management rarely responds to emails and phone calls. This experience aside, overall the individual unit was not well maintained and could not stay heated in the winter and cooled in the summer. The building often smelled of weed/cigarettes.
Avoid this apartment complex at all cost. The apartment I lived in had worped floors, cracked ceiling, and ladybug infested. The community manager is the most horrible human being imaginable. I was evicted for nonpayment of rent when they refused to take my rent. The sheriff department removed my stuff from the property and threw it in the trash, well the stuff they didn't steal after informing me I had 48 hours to get my things. This what this complex does, they let you in so not to be seen as racist or discriminating then force you out underhandedly.
I lived here for two years about a year ago and I had a thought to comeback because if their cheaper rates. But as soon as I heard that Flora (management desk) was still there I gave up all hope! As you take a tour you see all the wonderful pools. But that's about all that is positive to say! The apt are ok with washer/dryer in unit and if your able to be on the street or in the way back, it's pretty quiet. But College students galore!!! That was are main issue is our bedroom neighbor played music till 4am and had his own kreepy security sys with cameras all over (which is a violation) but mgmt didn't do a damn thing about it. Almost like it was their own children renting it. They would rather have a student then a clean couple. So it's out of my hands if mgmt is so terrible they can't protect their own property. What a shame! Good luck!
In reference to the other posting, I was also seduced into moving into the Palazzo West. The building offers a great pool, security/doorman, and resort like amenities. ( well they did... classes at the gym you now have to pay and they cut out other perks too) However living here is not quite the resort dream. Due to apparent reduced budgets, hallways/elevators are often dirty and the front office is completely not effective, not efficient, and completely rude. Complaints and concerns or neighbor issues go on deaf ears. They care more about attracting new people then retaining their current tenants. They really do not care and try to use a scare tactic and act like they taking care of business. They don't take care of business and they are not fabulous and act very common very crass and very rude. The units are "new" feeling but the staff here and the poor maintenance will result in one few tenants shortly. Best plus is the pool and doorman/security resource. Worst: Attitude of staff and cleanliness issues.
We wanted to move here and we put down the deposit too. And apparently if you change your mind, they will not return your 1000$ deposit. Be aware, you only have 24 hours to change your mind according to them after you give them the deposit. No one will tell you it's non refundable after 24 hours, it's a clause that they don't even bother to tell you about. Very bad, think before you put down a deposit because you won't get it back if you change your mind after 2 days.
Don't deal with this people when moving out. They are so eager to take your money and leave you unsatisfied.
They do a great job of luring people in with their model apartments and pool area. They are extremely persistent until they lock you in. My experience with everything after that has been terrible. The buildings are poorly built, so you can hear everything if you are on the bottom floor, even a simple faucet dripping. They were extremely vague when you sign the lease, and went over it very quickly, so you did not have time to read every minute detail in the lease agreement. Thus, they verbally mentioned things (which I believed to be true), but only found out that those were a complete lie when I moved out and got hit with huge "moving out fees" and got charged a short notice fee because they require 60-days notice when they verbally said 30. Their biggest selling point is the pool/BBQ area, which oddly enough, was broken for several months. You're lucky if you can get a BBQ to turn on, or sit in a cabana that actually has working lights, or go in the jacuzzi when it is actually working (it was broken for a good 3-4 months). They also advertise this apartment as a luxury apartment, but it is far from that. The maintenance staff is great. The management staff is horrible. Choosing this apartment was a horrible mistake.
Very bad condominium with care in cleaning in general, some office workers are rude, I'm moving due to the abusive increase in rent, for having my belongings stolen inside the locker room that I pay annually, for the lack of parking space, for see numerous complaints of cars being damaged or stolen. Don't come in, they're even charging for water and sewage! No security at all and no respect for us residents!
This place is terrible. I honestly feel the money that is paid in rent doesn't equate to the living experience. Don't let the outside fool you this place is a high price ghetto.
Very unhealthy place. Ceiling leaking water, highly humidity bad mould.not much sunshine. Too much installed electrical appliances and devices in too small space. So it is not healthy place to live.. At least for me.
IF I CAN CHOOSE, I'D GIVE THIS PLACE ZERO STAR! Pls believe all those ppl who have negative experiences with this place. They are all true. They only have a very nice large pool and a very fancy office to lure you in, LOL (like i was lured), so you would want to stay. After that, everything is MONEY. Late fee - money. Car spot - money. Services - money. Lost things - money. Just don't, please! For your own sake!
Lying leasing agents. Make sure you have everything in written and that you read thru every letter they type in the contract! Our leasing agent Gabriel told us our community fees are gonna be 25-35$ and they ended up being over 120$. Other than that, he failed to mention there is a redevelopment plan for the year we are leasing and instead he told us that all the work currently being done will be finished in April (which is a month after our move in date) and that turned out to be a big lie! DO NOT TRUST AIMCO or agent Gabriel.
RUDEST STAFF EVER!!!! My mom and I were doing uber eats and the staff out front was super rude. My mom was trying to tell the guy that the customer told her to wait outside by the security and the guy was making no sense whatsoever. He yelled at her "do you not understand?" and when I told him he didn't have to be rude he said she was being rude but all she did was try to show him what the customer said. When I tried telling him she wasn't trying to be rude she just wanted to show him what the customer said, he slammed the window in my face.
This place is Hotel California! They'll get you in easy and cheap, but once you're here, you're their prisoner. They charge for parking for each car and there isn't even any place to park in our area. They nickel and dime you on EVERYTHING. They raise your rent every year and they use that money to do stupid things, like put in keyless entry. Were we unhappy with good old keys? They wouldn't know because they roll out these outrageously expensive "amenities" whether residents want them or not. The Aimco organization that manages the property function like a completely inflexible dictatorship. They set the rules and that's that. No exceptions will be made on any issue. The infrastructure within the complex is old and in desperate need of updating, and yet they spent the money on keyless entry! In a year and a half, there were 3 water main breaks on the property, causing us to have no water. On two of these occasions, we had no water for TWO days. But remember, we have keyless entry! The roads throughout the property have been patched repeatedly and yet they haven't paved the complex. But we have keyless entry! In many areas of the complex, when you come home after 6:00 p.m., you will find yourself riding around looking for a parking spot. And you pay $15 (or more) a month, per car that you park where you live, for parking that is sometimes very difficult to find. The parking fee is mandatory, not optional. But again, we have keyless entry! The signage on these buildings is so poor that whenever someone comes to visit, we literally have to go outside and walk around until they find us. You see food delivery people walking around the complex looking for their customer's building because they are marked so poorly, you can't find anything. Speaking of food deliveries, expect your food to arrive cold while your delivery driver drives or walks around endlessly in circles trying to find your building because there are NO signs to show building numbers. But we have keyless entry! We are moving out because we're buying a house and they won't let us out of the lease for the last 19 days of our lease term. We need the money more than they do and yet they won't budge! They require 60-days' notice if you are moving out, which is a ridiculous expectation when people buying houses cannot just be 100% accurate about closing dates or moving dates. Zero understanding or flexibility from the management. The service department is the only good thing about this property, with people who do their job well, respectfully, and timely. However, they don't have trash dumpsters here. We all put our trash in an unventilated room that is in the same area as the washer/dryer area. I've nearly passed out from the heat in the laundry room a couple times. There is no ventilation at all. Add that to the stench of trash from the connected room, and you're talking one nasty experience. We've had the worst fruit fly invasion during the two summers we've lived here due to the trash being kept IN the building. The laundry room gets cleaned once a week and it's the most minimal cleaning possible. They wipe down the top of the machines and swab the floor. They never clean the actual machines inside. The soap scum on the glass of the front-load washers is gross! Whenever I do laundry, I bring Last October, they finally brought in a dumpster for recyclables. That last a couple months and then it just quietly disappeared. One of the people in the office said the dumpster company was annoyed with the lack of snow removal around the dumpster and they took their dumpster and decided not to replace it. Not a single peep from the management office about this was ever heard. We were still keeping our recyclables in our kitchen and after a few weeks with no dumpster, we went to the office and asked. We got the story out of one of the office people that we may get the dumpster back in the Spring. It's June and no recyclable dumpster has ever reappeared. It would have been nice if the management office sent an email out saying the dumpster was gone and not coming back. The property is a non-smoking property, which is about the most ridiculous thing I've ever heard. You cannot smoke anywhere on the property. So, there are literally hundreds of apartments here and no one can smoke here. What kind of utter insanity is this? You can't vape here either! If you're a smoker, don't even think of living in this prison camp. This place is the absolute WORST representation of the State of New Hampshire. The Live Free or Die motto represents the freedoms we have in the State that we don't have in other states with too many rules. This place is like prison. Or Hotel California. If you miss your rent payment, they will charge $80 A DAY for a fine. People with unsteady incomes should NOT live here. They rope you in though with being one of the only rental properties that allows pets. Don't live here. Just DON'T!!
Caution: the Rep Liset Elias is very discriminatory and isn't an experienced leasing agent. Customer service would be expected for a high rent luxury building and there was none. Rather, she insulted myself and my partner. Run the other direction; this group is offensive. Had to involve legal counsel and file several complaints with the national association of realtors et al. Bad people. Lots of other choices out there. Be wise and learn from others' mistakes and don't make this your own.
I've heard from many people Daniel that this practice is commonplace here. Thanks for the heads up. I will never go there
It feels like I'm living in a place owned by a stingy corporation: making you pay through the nose for every.single.thing., and giving back as little as possible. Extending a lease month-by-month costs an extra $300/month, if you need to end the lease, it's 2 month's rent (because you have to stay for 1 more month and pay another month's rent). At least some of the staff was really great.
My car has been broken into twice in six months!
No effort to help their residents, worst treatment I ever received, they should automize all their phone options, since they won't offer no other options other than what we already know we have, this is my second year and I was trying to renew my contract but they would not understand the actual situation we are going through, I would not recommend this place to nobody, other than it's location, once you are a resident they won't care about you.
DO NOT MOVE HERE. Worst management I have ever dealt with. AIMCO is terrible with communicating and will charge you for everything. Ridiculous service fees make rent at least $150-200 more each month. Consider this when you hear the fee you will be paying for rent. During this pandemic, all 4 pools and the gym were closed for months and management said that rent only covers your apartment and does not cover amenities so no one gets reimbursed whatsoever. Funny because when they show you the complex, the pool is the first place they bring you.... they literally sell you on the amenities and then say that they are just a perk when it comes down to it. Our rent was raised 13% in 2 years of living there, and was raised another $100 in the middle of the first COVID-19 shutdown while we (and most everyone) were unemployed. We moved out (thankfully) and just got our final account statement showing what we got refunded from the deposit, and we were even charged a "final move out service fee" of $20. While $20 is nothing comparatively, this is the silliest thing I have ever heard. We have given thousands of dollars to this company already.... but sure let's pay you to move out as well. READ THE REVIEWS AND BELIEVE THEM. Move elsewhere and get much more for your money!
I've lived here three years, and this place is terrible. It's very expensive for what you get. Yes, the pools, dog park, playgrounds, and landscaping are nice. But, there are several issues with management. First of all they are not helpful at all and have very negative attitudes toward tennants. They also keep increasing fees for laundry, parking, etc. The laundry facilities are always broken and dirty and the service people never come when called. I am currently waiting for someone to look at termite damage; the second time I've called and no one showed up for either appointment. There are also plants growing in the gutters. There are also problems with other tennents; i.e. drug problems at the pools at night. Also, neighborhood kids make out, etc in shared public areas and there are homeless in the dumpsters. There is security, but they only write parking notices and dog pooping fees.
Office, model rooms and exterior is very pleasing to the eye. But The apartments themselves are not what they are cracked up to be. The bathrooms are put together cheap plastic doors, sliding glass doors don't lock, front door and locks are impossible to lock open and close. Kitchen drawers and oven are not functional. Stairwells smell like urine. Parking for your guests is a nightmare. They live to tow your friends cars, because their website system is always crashing. The list goes on... you have been warned
This is a corporate horrible place! If you like smoking at the pool,nasty signage in the elevator,reminding you that therea re rules 24/7 (and cameras watching your every move)paying a deposit(which they will try and keep for your pet) and charge you an extra 150 a month for, Have a horrible sign on your car saying it has to be in the garage (even your guests)or you will be TOWED IMMEDIATELY.Like a fake lawn that is filthy with people who do not clean up after their dogs (oh right the same people who smoke at the pool and leave their cig butts everywhere!)Do you like drunk shouting neighbors?floods from faulty pipes,intercoms that do not work for weeks on end and an attitude from management that you should be grateful.??? Then you have found the place for you
Dog waste everywhere. Unlighted pathways mean you use your cell phone light to look out for land mines left by four-legged friends. Long, long (sometimes rainy) walk from North parking lot to South building. Constant construction noise. Dirty, rundown hallways, and on, and on .... This place is a dump!
Worse staff i ever seen in my life, its not apartments its zoo, just be careful with management staff they will trick u
My experience after living in this complex for multiple years: Community has gone downhill over the past few years. The leasing office has had issues with their hours, only being open for two days of the week at one point. The walls are extremely thin, meaning if you don't live on the top floor, hearing your neighbors will be a common occurrence. We received emails earlier this year regarding break-ins into vehicles, and dumpster diving is a common occurrence at the property. There is supposedly a security company, but I haven't seen them walking around in the property within the past year or longer. Street parking used to be easy to find, even late at night, but it has become extremely difficult to park if you don't have an assigned spot in the property/have an extra car. The location of this apartment is fairly good, neighboring a shopping complex, and one block away from Oakridge. While this apartment's management has lost their competency, the maintenance team has always been great, responding to requests in a timely manner, even with staffing changes. EDIT: Changed to a 1 star because they apparently can't find me in their system, and want to assist further after I've already moved out of the property.
Been here 3yrs paid rent on time. They moved a woman and child above us. Extremly noisy and inconsiderate. Multiple complaints to the office they refuse to do anything about it. We are moving to much money for way to many rules and loss of freedoms. there are to many other places for that kind of money.
My place was robbed, thousands of dollars of valuables including laptops and musical instruments. I could barely get a response from building management besides being given my renters insurance information. I was never allowed to see cameras as robbers managed to get past 24 hour security guards and cameras in every elevator.
If I could give this community 0 stars, I would. I've been living here for fairly 1 year now. 0/10. I moved here because a few years ago I had a friend that lived in this complex and the units were well kept & the management was under control. It wasn't brought to my attention that the management of these apartments have actually been changed a FEW times, and I want to say, Marc Mompremier is the only person in that office that cares about anything regarding the residents. However, so much can be put on one person. The office never answers the phone, So if you're a 9-5 person who works 20 mins away & have to get through traffic, tough luck, you will never find information after 6pm. The parking is INSANE. they just came out with a new policy where they suggest you pay $80 a month for your own personal parking spot, after already having over $500 in hidden fees added on top of your rent PLUS already paying $40 a month for parking. You're paying over $2,000 in rent and you don't even have ONE designated parking spot it's like these people expect you NOT to have a vehicle. This place is a scam. I had a mold infestation in my unit, and it states in the leasing contract that they must move me into a new unit until remediation is complete. The leasing manager Marianna told me there were "no units available" even though there were 3 vacant units IN MY BUILDING. I had to get myself a hotel and wait for them to reimburse me. I'm working double shifts everyday just to have enough to break my lease and get out of here. Please I beg you. I understand moving may be hectic and sometimes people can get desperate. DO NOT MOVE HERE! It will come back to bite you in the end, and you'll find yourself in a bigger financial bind than before you got here.
If you would like to live with COCKROACHES, yes, this place is a great place for you. I moved in less than a week ago, I see cockroaches everywhere and I emailed, called, emailed, and called but management team doesn't seem to care that much because it's not their home. When they finally answered my email, all they said was that the Pest Control team cannot come to treat my apartment. Okay...? that's it? I need to wait until next Wednesday for them to come and until then, I just have live with cockroaches that are not result of something that I did? I wish I could just break the lease and go somewhere clean.
RUN away from this place! I work in property management and understand what the cleanliness standards are for turn-over as well as what California law will and will not allow property managers to charge for. Out of my $1000 deposit, I received $300 back. I spent an ENTIRE DAY deep cleaning this apartment, including the screens, windows, and jams. I did not receive a single invoice for work done in the home. In addition, if they take out the carpet and replace with another type of flooring, THEY CANNOT CHARGE YOU FOR THE UPGRADE. They missed the memo, because they changed my apartment to the wood vinyl in the living/dining room which had to match up with the entry and kitchen, and charged me for all of that! They kept the carpet in the bedrooms and charged for the shampoo of that. The day of my move out, they actually left me a nasty voicemail about how my keys were not turned in and they would be charging me. I called back and said I put them in the drop box and Yolanta told me that there is no possible way because she checked. After having a screaming match with her (great customer service- she yelled at me and called me a liar), I received an apologetic phone call from their service manager saying he went in early and grabbed my keys to start the turn. No surprise-- if they can't communicate with each other, they certainly are not goingt to know how to address residents, prospects, or former residents. The people here are just plain awful. The apartments are refurbished and falling apart. Though the amenities are really appealing, save yourself the headache of miserable parking- The Enclave is WAY better.
customer service experience is pretty horrid. If you are fortunate enough to get a call back, it will be in 3 days. I'd hate to think if you actually had a problem. Packages get stolen a lot here. They send all your phone calls to a central office which manages 100 different apartment complexes and nobody there can ever help you.
My husband and I were excited to live at Palazzo. It is a beautiful property with a fantastic location. The finishes in the apartments are not as nice as our previous location...linolium floors (yuck!) mismatched appliances, etc. but we thought it was a decent trade for the amazing location and other amenities. What we found upon moving in is that palazzo is very poorly managed. You name it and palazzo management has botched it. From losing our application to the concierge losing our packages to shutting off the property's water with no notice to the residents,...the management is beyond horrible. In addition, the property started construction on Palazzo West in 2012 and it's a never ending process. There is no construction on the weekends when they do most of their tours however, during the week, the entire property is over run by construction vehicles, the elevators are monopolized by the crews and they also park in visitor parking so good luck getting anyone in to visit. The parking security gate is also left open all day so that the construction people can get in and out....apparently the security of resident vehicles and apartments is secondary. The construction is due to the "Penthouses at Palazzo" renovation effort. Once theyve remodeled the very dated penthouses, they are hoping to lease them for 5k+ FYI: what the current residents are finding is that AIMCO is issuing huge rent hikes to the current tenants in an effort to get them out and renovate the units. So if you plan to move into a penthouse unit and stay more than a year...you're going to be out of luck. While the grounds appear to be well kept, they don't do much in the way of pest control....I've called the office about rats in the gutters inside the property as well as roaches out on the grounds....pretty disgusting. The icing on this rotten from the inside cake is the cable service. The building is wired for Direct Tv only which leaves us unable to get any tv service other than direct tv. This didn't bother us until we moved in and discovered after 6 months of repair appointments, that they wired the building incorrectly (that's what the tech told us anyhow) so now we live with television service that cuts out constantly and splices in the religious channel whenever we try to watch movies on HBO. It sounds alot funnier than it is. We finally gave up on them ever fixing it and aimco couldn't care less about their residents having television service. I really miss television sigh. In a nutshell: this place glitters but it definitely isn't gold. I wouldnt renew our lease here if they offered to give us an apartment for free....it's that bad. DONT DO IT. I read all these yelp reviews with a grain of salt before we moved in and i'm telling you....it's really that bad. Look away from the light! Look away from the light!!
We have been living here since June. This apartement buliding has lots of potential but it is managed in the worst way. The management here abuse their power and don't care about tenants. They forced us to do excessive unnecessary construction in my building without accommodating us. They basically harmed my newborn baby and when I talked to the management they didn't care and I tried to email and talk to them but they were non responsive at all. I wouldnt recommend living here. They are many better places at better cost in the area.
A let down from day one all the way to the "return" of security deposit - consider that gone!
I highly recommend avoiding these apartments for several reasons: Apartment makeup When we originally toured this apartment, the representative gave us misleading information. The "vents" in some of the bathrooms are actually just connections to other units that allow you to hear word-for-word conversions from your neighbors. During the year that we lived there, we had to shower with the doors wide open to avoid a sauna. The air conditioning frequently breaks, and maintenance's solution is to change out the batteries that typically have a 2-3 week lifespan. A load of laundry takes an average 2.5 - 3.5 hours to complete from start to finish. While the interiors look nice, cabinets and appliances were constantly breaking - definitely not worth the rent. The proximity to the parkway and 676 make it very difficult to sleep, you can hear the cars and highways VERY clearly. The parkway also hosts a few weekend events in a given month, so the area is likely to be surrounded by crowds on several Saturdays and Sundays. Staff The cleaning and maintenance staff are very professional and pleasant. The resident services and leasing staff are incompetent. They are very slow to respond - we had to constantly follow up and chase staff for answers pertaining to our lease and resident information. Additionally, they're EXTREMELY unprofessional, please read below: I once joined a friend of mine for a tour of a few of the apartments since I was referring him to the building (I've since told him to avoid despite the rent credit). When I asked the employee giving us the tour how the leasing agent who had shown us our apartment was doing, the individual touring the apartments with us felt comfortable sharing that our previous leasing agent was fired for inappropriately texting female tenants and showing up to work drunk. His exact response was "It was my first time working alongside an alcoholic." and he went on to disclose all of the issues Park Towne experienced with that leasing agent. He made a big joke of it, so my friend decided to tour the building the next day with someone else before making his decision. Don't let the art exhibits and amenities disguise what is ultimately a very below average building complex. Also, take a close read into the 5 star reviews here. It's pretty easy to tell how authentic they are...
Disgusting customer service. Will make you pay $400 "deposit" to secure your rental and if you decide to go another direction they will conveniently remember to let you know that you only had 24 hours to change your mind. Update: them responding to these negative reviews is only for show. I have received no answer to my email and no help for my problem.
I hate this place , the dumpster is always dirty and smells bad and always looks embarrassing in front of my guests There is no security at nights and it's not safe at all , if I have a problem with my apartment no one is responsible at the office and they don't care , i would love to move out earlier, I don't recommend it to anyone
Just saw a rat running through my living room. 2nd time in 2 years! According to other residents, we are not the only ones dealing with this problem!! I really like living here when things are good, but when things are bad -it's horrible and I cant take it anymore!!! Bad - 2 times my apartment was flooded due to a fault of a neighbor, not ours. They forced us out of the apartment both times and displaced us for at least 1 week each time. Initially management refused to provide alternate housing/pay for hotels, offered absolutely nothing and directed us to contact the insurance company. We really had to fight tooth and nail (even emailing the CEO of Aimco) to even get our rent prorated for the period we were displaced, and we know that most people do not even get that. Very stressful experience. Bad - 2 times in 2 years, we find a rat in our apartment! First time, my wife saw a live rat in our toilet bowl (we have a picture to prove it!). Just now - saw a rat run across my living room and had to kick it out through the front door. I cant stand rodents!!! There are also massive standing water puddles everywhere in the garage and it never gets fixed quickly. Good - building is pretty quiet and walls are pretty insulated except for the wall sharing the hallways. Double-pain windows are good too and prevents outside noise. Good - apartment building is always being cleaned. So how do rats get in here? I think it's because it floods all the time in different parts of the complex and the standing water attract rodents during hot days. Staff - this is a very large complex with many tenant requests. They can't service so many tenants, it's virtually impossible. This is why this should not be called a luxury apartment because they cant give you personal attention.
I don't have one positive thing to say about this place. This is my first ever negative review I have given in 12 years of leasing apartments. It is absolutely impossible to live comfortably and to relax in this apt complex. Here are the negatives I have personally experienced. 1. 99% of the people managing the building are brain dead. They couldn't even figure out how to put my letter into outgoing mail and a $20,000 check was lost, great for business... 2. The rent is astronomical for the kind of treatment you receive and the actual apts are not that nice for what you pay. Staff is super friendly showing you the apt and signing your lease, however, they will not answer a call or respond to an issue once your lease is signed. It took my two months to speak to the GM and I called every single day. 3. They say you get use of a gym and spa included in your rent, not the case. It is always closed due to understaffing, construction, etc. I've lived here for 6 months and it has been closed about 65% of the time I have gone. 4. There is construction going on around the complex, in the complex, and in surrounding structures from 8am - 8pm, 6 days a week. (See Photo of construction literally 5 feet from my balcony) 5. They never notify us when we have a package and it is just a guessing game if we will actually get the package someone sent us. 6. The parking garage is extremely dangerous. There are accidents in the same 2 spots constantly and they have done nothing to fix the problem. 7. I woke up for work today and the water was shut off due to scheduled maintenance. By scheduled, I mean they put a note on my door 5 minutes before they shut the water off. The list goes on and on and on. I am just scratching the surface of why I cannot wait to move out of this place. In conclusion, I would rather live on a wooden raft in the middle of the Arctic ocean before I choose to live at The Palazzo again. The money you have to spend is definitely not equivalent to the level of service and apt quality you receive. Written By: Josh Heffler
BEWARE OF THE TOWNHOMES!!! I have been living in a "luxury" townhome at Elm Creek for several months after relocating from out of state. First of all, the high-pressure tactics they use to get you to sign the lease are ethically questionable. Telling tenants that rent will increase significantly if they wait a week or month to sign takes away their ability to make an informed choice. Also, we have made several maintenance requests since moving in and the only way to get someone to get back with you is to select that you have an maintenance emergency. If you leave a message with the office, they will not call back. Also of concern is that the appliances, especially the dishwasher and dryer (which stinks every time I run it), are some of the cheapest and least effective I have ever used. And these are just the minor issues. More significant are: 1. Sinking Foundation: When we move in, we immediately noticed that the door to one of the upstairs bedrooms stuck to the point of requiring force to push it open. While concerned about the safety of my daughter if someone needed to open the door quickly, we figured it was just a construction error. Then, a few months later, we noticed that our bedroom door was also sticking in the same fashion, which has grown worse over time. The cracks in the ceiling upstairs have lead us to believe that the issue is in fact caused by the foundation to the house sinking. I spoke to an owner of a condo at the Atrium nearby who expressed his surprise that the townhomes were even approved to be built. The doors now both require a major shoulder push to open, which leads to a loud noise when exiting or entering a room. 2. Water Leakage: We had a major leak in the entry way that has not yet been fully resolved. During a major rainstorm in March, rain started pouring in through the corner of a light-switch on the wall in the entryway. The water ran all the way down the wall, made a small puddle on the floor and was less than a foot away from the circuit breaker. Obviously, concerned, we called maintenance, who said that it didn't look like the water was touching any electrical wires and we should be okay. They had someone else come out and look at it the next day, told us nothing about what was going on and then called us a few weeks later to let us know their engineering team would be out to look at it. A week or so later, I inquired into the status of the repair, to be told it should be resolved within a week and a half. Still, no update. While the leaking has stopped, the concern about water and electricity is still always present in my mind every time it rains. 3. Ticks: The townhomes are directly in front of a creek with tall grass that no one seems to mow or maintain. Our dog has been covered in ticks several times and I even had one in my hair one day. This is an area where people frequently walk their dogs. One would think they would be a little more conscious of the exploding tick population and takes steps to mitigate them. Unfortunately, Elm Creek Townhomes are some of the only townhouses in the area so if you are looking for a rental that isn't an apartment, it may be your only option (like it was mine). However, for what you pay in rent, these are certainly not luxury by any means. I'd look elsewhere.
I moved because of the new management and their new policies. They told me if I kept the apartment until Sept 1, I wouldn't be charged an early move out fee. I physically moved on July 27. Turned in the keys on Aug 28, got a bill on 9/4 and they did charge me a fee. I disputed, but to no avail. Then low and behold on 9/20 I get yet another bill from them and them telling me they are sending me to collections. Not to mention, my water/trash was $118 and I WASN'T EVEN IN THE APARTMENT!!!! I am still disputing. Their move out team is REDIC...They took pictures of the wall where the couch and bed was against them and want me to pay $115 or 125 to paint. They are going smoke free, I am a smoker, you have to paint anyways!!! This is the WORST community to live in with HORRIBLE customer service....choose some place else to rent, trust you won't regret the decision.
By far the worst place I've ever lived. Work orders never get done, my neighbors also complained about this. Your money is spent on coats of paint and amenities to attract new renters. Important mail of mine was lost twice. Cockroaches in ...
Their leasing office is a joke! They will tell you just all the right things to get you to move in until you do and all of a sudden you're towed because they didn't do their job explaining or giving you the parking pass.. they dont tell you anything really, just take your money & if you need customer service? Be prepared for the shittiest of the attitudes of them all, as if it is so much of us to ask for them to do their jobs. Need something maintenance? you better triple check they did that right & make sure they are actually doing something because I've had to go thru multiple of the guys to make sure they do their job as well. Shout out to fahar, the only maintenance guy that actually cares. Parking? Almost none existing. They've said for months and months we've passed along your concerns lalalala nothing happens and never will under this management. Pay for parking monthly just to park in the visitors section 10 minutes away from ur building! Idk how a complex could be so careless! It only looks appealing... until u actually get in and its like what have i gotten myself into? Had my apt "renovated" before we moved only to have uneven/not leveled floors & left no instructions to any appliances. If you have no other option sure, but this is my true honest experience. DO NOT MOVE IN HERE. You're welcome!Oh & one last thing they don't tell you?The lockers! It's literally pay $50 a yr for the locker room or u literally can't & wont get any packages delivered & when they go missing... again shitty customer service & they act dumb to not do their jobs. Counting the days until i move out of this shitty place.
I've lived here nearly a year now. My experiences with the management staff is a continual disappointment with every interaction. Multiple issues since I moved in. The examples included in this review aren't limited to every occurrence just a few examples. It's always a struggle to get them to comply with their own policies outlined in their lease. Also, by California state law. I've had push back over the certification of my esa pet, which is illegal. 3 months go by before I'm asking to submit another doctor's note, also illegal, I comply to settle the issue. The "rules" change often here without proper notice. I had my own renters insurance for a solid 3 months before I was notified they won't accept it because my company wouldn't give them access to making changes on the policy. So, now I paid an additional $15 a month. Most recent change is regarding acceptance of payments. I was just informed as I turn in my cashiers check that management will not take the payment in office, even though I emailed last month that from this April to the end of my lease next April I will use this option to avoid any mistakes in the resident portal freezing, glitching, or whatever happens which will result in having to paid a $150 late fee. Now the P.O. box for cashier checks is in Colorado. They suggest it to be paid 8 days in advance to avoid late fees. These changes occurred in February. 3 months ago. This is the first I've heard about it. They send at least one community email a day yet not one word about it. I should be able to have cooperation without hassle, professionalism in the communications via email or in person and a much shorter return time than my average 3 months to resolve the smallest of issues would be delightful. The service at McDonald's shouldn't be better than a place that's as luxurious as this one. I RARELY ever write reviews, positive or negative for any company. I'm extremely disappointed with how things have turned out. The property is beautiful. The courtesy patrol is always helpful and polite. Maintenance is on time and efficient. I love my remodeled and quiet apartment. things turn around to a more positive experience living here.
Truly the worst management I have ever experienced. AC gets shut off when it's 70 degrees outside for all buildings. We got flooded and have zero amenities for the last several months and they have the audacity to attempt to increase rent. All requests are ignored. This is literally such a money hungry company and it's sad. Not to mention they lie at your original tour and tell you utilities are seperate but they're split between the community.
After 9 years of living in this place I can honestly tell you to please don't live here. This new property management is the worse and they don't care about you or your family they just care about collecting the money for these so called "luxury apartments". Let me start with the fact that before we left they started charging $40 dollars for unassigned parking lots, in which if I came after 10pm with my family we had to park in a curve far away from the apartment and having to risk our car getting scratch or getting your car tow. This parking lot was never charged in the past so if you are moving here don't fall in the trap because they just started doing that this year.They have around 10 people driving in golf carts but someway somehow the elevators are never clean, neither the hallways. There is trash in the floor and dirty water from the trash bags that never get clean, by this! the Trash attracts roaches which our apartment had a bunch of them. We made several requests to come to our apartment and fumigate and they will come days after and not even do a good job because our apartment still had roaches.The staff is not very attentive and they tend to be quite rude there are only 2 exception: (Roxana Cordoba and Marc Mompremier. They are very nice and polite) the property manager gave us his cellphone to be reached out if any problems and never answered. His name is Carlos Garibello and never spoke to him because he never had time to speak to us or to address any of our concerns of living in a very expensive apartment with very poor conditions. Julio Cesar Covas told us he was going to contact us before our move out and we are still waiting for him to contact us about the painting of the walls.I usually don't leave bad reviews but air communities are being managed from Colorado with people that has never been to Florida or even been in city center on the 7th, after this place being managed by like 4 different property management companies this one is the worse. I have one toddler and one 2 month old baby and I only started complaining once they took over because the parking lot issues, the nasty trash and elevators and the roaches in the apartments. You cannot be charging prices of luxury apartment when your service and your apartments don't reflect nothing about luxury. I ask you to please don't ever mention that you are a luxury complex cause you are NOT!
They are over charging people trash always in the hallway I been here for a year now and the gates been broken all year. The parking is ridiculous. And the cabinets,blinds and etc break so easily I will not recommend no one to the montage at city center. Horrible.
Renters beware! They will find any little excuse to suck money out of you. We have already lost around 1000 dollars in fines and charges! 1. I remember very well when I asked Marianella about what happens if I bring a car that is without a sticker for a few day (I was afraid that they would tow it, and that's why I asked). She assured me that nothing would happen to my car if it was without a sticker for a maximum of 7 days. I got the sticker for my car on the 6th day, and nothing happened. A few months later, my car broke, so I rented a car for a few days. Take into account that we are rule abiding tennats, but none of that matters to them anyways. The car being repaired is the one with the sticker, whereas the car I rented has no sticker. Having remembered the conversation with Marianella, I kept the rented car parked for a few days. On the 4th day, they towed my rented car!! and now I have no transportation + they will charge me hundreds of dollars in towing fees... I am fuming!! they don't give a damn about their residents!! and we already pay for 2 CAR STICKERS every month!! None of that matters to them, if you rent a car and do not tell them about it, or forget to report to them, they will tow it away, even if you are a rule-abiding renter that already pays more than 30 dollars a month in parking stickers!!! This place is like being in a detention center, where they are continuously punishing even if you are innocent. These people are the most unreasonable and the worst in the business. I am not going to be staying here for longer than the required contract. Oh, but that is not all.... 2. The first month we paid for the rent we made a stupid mistake when we entered the information of the checking account number. Long story short, one of us is technologically impaired and put the wrong quanity of numbers of the checking account. That mistake costed us 300 dollars!! Whether you believe their lies and act upon them or you are purposedly breaking their rules, you will pay dearly for it. I understand if you punish people who make this kind of stuff on purpose and avoid paying for their parking stickers, but rule-abiding residents who already pay you and are never late on their rent??? I mean, come on!! There is no way I will come back to this place. Their disgusting administration is reason enough not to stay here any longer. I will not forget about this.
If you love headaches and dealing with constant issues due to carelessness, look no further! During our first month, we came home to see that a window in one bedroom had been removed and replaced by cardboard with a large noisy AC unit blocking the window, with no prior warning, apparently due to some leak in the wall. No one came to remove the cardboard until we called multiple times. For the leak, they started an enigmatic construction project in our living room. While the wall was wide open, cockroaches came out. We noticed ants all over our kitchen counter all year, which pest control did nothing about. Centipede-like insects regularly appeared in the master bedroom. We found several mice throughout the unit to which pest control did nothing but lay down sticky traps. One mouse ended up in our kitchen sink. We were only able to reach the concierge, who came up to our apartment and smashed the mouse with a hammer in our sink. This was unsanitary, traumatic, and completely ridiculous. There are systemic rodent and insect problems in this building that management refuses to address. The main elevators (of which there are only two) broke quite literally twice a week. Every Saturday morning for months, starting at 7 am, the apartment had construction done for a new cooling system. The cooling was never noticeably improved. The apartment only has old radiators, which simply don't work. We had days when Willard already switched over to AC, and our apartment was colder than 60 F. One radiator didn't work and led to severe moisture buildup, leading to mold on the floor. Despite constant reminders, the maintenance team didn't replace the damaged flooring until months later. Mold continued to be pervasive, with some bizarre moldy fluid leaking out of a sliding door frame. Maintenance continued to fail to help us, instead just leaving a bottle of Moldex in our unit. Four months in, we found dirty, brown-colored water pouring out from the ceiling around the area of the ceiling light fixture in the master bedroom. Despite immediately bringing up this issue to the front desk and maintenance team, they neglected to take care of it until several days later. Then, they made matters worse by opening up further holes, causing an even larger deluge of water to fall for days. No further help was given to control the flood created in the bathroom. This made the bathroom completely unusable during this time. They did not repair the ceiling until weeks later. While moving out, we decided to clean the apartment ourselves to save some money and declined the $150 cleaning service. As we were cleaning, we found out from a leasing agent that we should not waste our time. They warned that we would be charged the $150 cleaning service fee regardless of how spotless we left the apartment. Lastly, after giving enough notice, paying our rent in full, and moving out by our final lease date, we received a $15,000 bill statement with the wrong lease dates, wrong leaseholder names, and false charges for rent. Although we had hoped to be done, they still manage to harass us with careless errors leading to incorrect fees. We have reached out to correct these errors and are still receiving statements with incorrect charges stating we owe thousands of dollars. Trust me when I say you're better off looking absolutely anywhere else.