AIR Communities Reviews

The Elm has gone signficantly downhill I live on a high floor at the Elm and really like my apartment. Bozzuto was not very good, but then came AIR. The entire team at AIR seem determined to overpromise, underdeliver, and nickel and dime us for more money at every possible chance. Living in the building has taken a serious drop. The man-hours at the front desk are inadequate, they want to charge us for delivering packages, the dog situation is getting worse (poop and pee in many public areas), the police have been coming more regularly to deal with tenant issues, the amenities mostly don't work very well, and management is out of touch with reality. They are constantly putting out fires. Communication is terrible. There are charges for things that aren't on the lease, and people have been living with things like cigarette butts flying out the windows and down onto their decks. We've already been through one general manager and are on our second - they are just AIR people who do (and don't do) what corporate wants. Now that Blackrock bought Air, I imagine management will be taking their packages and early retirement. I don't expect much. It's a good building. It is poorly managed. Most of us are either planning to leave or have already left. It's not like we didn't try to help them. We did. But they promised and promised and things have gotten worse.

Still living there now I can't wait till my least is up . Horrible office staff sign alway on the door saying office close . Maintenance take forever to come to unit to fix . Washing machine in units don't work , or wash and dry clothes properly.Maintenance come say they will let office staff know. nothing gets done . Washing machine been broke for a year now I'm getting charge for washing machine and dry in my lease and it don't work . Unit full of roaches I have to keep buying roach spray. Every week . Now today is 8-5-2022 I've been calling and knocking on office door no answer since the 1st of August. Sign say office close . Maintenance guy say next week Tuesday they will be back . Yet my unit have ticks and no one is doing anything about extermination nor care I have 5 children my youngest child only. One years old I'm terrified of these bugs in my unit .I have to keep buying bug speak to kill bugs .

Moved here in June. Pros: swimming pools, gym, big bathroom, nice enough apartment. Cons: the plate is GHETTO. I can no longer have packages delivered here because I have gotten 3 stolen. 2 mountain bikes were stolen. There is obvious drug dealing going on and sketchy people hanging out in the laundry room and in the middle of the road. My apartment is way in the back and one time I saw like 6 punks in a van smoking a bong. Others smoking pot on park benches in bright daylight. it's pricy at $1500 for a 2 bedroom. My neighbors are weird and there's this cat that is ALWAYS outside my door and smells bad and I'm allergic to cats. Don't be fooled, everyone else is correct it seems nice at first but is just ghetto in disguise. The best thing about it is the location- close to freeway, OB, and sports arena area. Edit: I had been nice and given it 2 stars for the location. But according to the new manager, I can no longer have my 2 longboards on MY upstairs patio because they "can be seen from the street". Besides the fact that my apartment is in the way back and you actually can't see the balcony from the street at all, this is just stupid. When I asked to see where it said this in the lease agreement she pointed to the section about "common areas", but it clearly says common areas are areas that can be used by everyone. So not my balcony. I have a feeling that she is all talk and no action since many others are in "violation" of this ridiculous policy. When I singed the lease, the agent even told me about how great it would be to store surfboards on the balcony. Regardless, I'm sure they will be oh so happy to lose a $1600/month customer when our lease is up.

Keeps getting worse. The electric gate on the first pool has been out for over a week, just been out again now to go in the pool and the gate is still broken on both gates you can't get in. I also noticed that the pool rope has been tied around the gates from the inside to stop you from opening it. There has been no notice up to say why the pool area is closed. One of the ellipticals a has been broken for 4 months, the treadmills work sometimes, they gym itself is absolutely filthy. The trash and coyote problem is out of control !!! See attached pictures.

During the time I live there, the staff was responsive to most of my issues. The place was relatively quiet the grounds are kept clean. Things that turned me off about the place are: Roaches - After living there about 3 weeks, I started to see roaches. I told the management and they treated multiple times, but the roach problem seemed to get worse. After about a year of trying to get the management to get rid of the problem, I decided to take care of the issue myself and I found a method on the internet that got rid of the roaches in about 3 weeks. However, I am sure that my neighbors still have them. Move out policy - when I moved in, I was told that I was required to give a 2 month notice before moving out while I was still under the lease, and a one month notice if I was on a month-to-month. some time during my residency, the policy changed and I was not informed of the change. The new policy is 2 months in both cases. When I gave my notice, I was on a month-to-month and I gave about 6 weeks notice (still no one told me about the changed policy). They ended up charging me about $600.00 for the days short of 2 months. Move out Cleaning - When I moved out, they charged me a cleaning fee, even though I left the place spotless. When I ask them specifically what was not clean, they would only say that I am being charged because I didn't hire a professional cleaning service. Month-to-month fee - An annoying aspect of renting here is that no mater how long you have lived here, they charge you a $300.00 fee every month when you go on month to month. Mail delivery - They stopped accepting mail at the main office; now, packages either sit in front of my apartment door all day, or they goes back to the post office and I have to pick them up. The tow-away policy is very strict. The towing company comes around every night looking for any excuse to tow away a car. I had a rental car for one day while my car was in the shop. It got towed because I forgot to put the sticker in the window, There is no warning and there are lots of things that you can do to get your car towed.

We were charged a cleaning fee because I did not to return the apartment "professionally cleaned", or showed evidence that I paid for professional cleaning services before returning the apartment. My wife and I spent 2 days cleaning the apartment using all our cleaning products we had remaining before moving out. Per my lease agreement, I was supposed to return the apartment in the condition that it was given to me. The lease agreement does not mention anything related to returning a professionally cleaned apartment. I have videos that prove that I returned the apartment as clean as it was provided. It is outrageous to charge an amount that was not agreed upon in my lease. When submitting a complaint, the person over the phone justified this by saying that the professionally cleaned requirement was part of the move-out instructions. However, these move-out instructions were not provided to us after submitting a move out notice. I elevated this issue into a dispute and got an unreasonable response without proper reference to the agreement or any additional documents that I was supposed to have followed. In addition, the internet in amenity areas is awful and we saw mice near the trash rooms on the second floor of building 5.

I lived here for about 4 years maintenance team doesn't do their job management in the leasing could care less if you're having an issue. No washer or dryer in the apartment and your spending money to live there and spending money to wash clothes when the machines barely work. Don't waste your money here.

Worst place to live in south Florida! Stay away don't let those pictures fool you! You will be charged for everythinggg! And if something is wrong they won't fix it completely!!!

Bad experience!, the rent it's very expensive , the management is terrible . The corporate " Aimco" never answer the phone calls. Please don't rent in this place if you don't want to waste your money!.

STAY AWAY! from Palazzo West LISET ELIAS from leasing and CHASE the community manager will RIP YOU OFF LISET lied, misled and manipulated me so she can keep the $1000 deposit for a unit that I never put on hold please believe all the bad reviews they're true they are scammers I will take them to court!

Horrible Place to Live I have been living here since past few years. When I moved in, everything was smooth, management did really wonderful job in everything. However, all good things comes to an end. The property was sold to AIMCO; the management staff changed and everything went down the drain. Reasons why you shouldn't move in here: 1. All the tenants are treated as if you are a criminal. They down play you and make you feel like you are living in a socially assisted government funded apartments. 2. Safety. The gate house is a complete joke. Most of the time the gate is open and no one in the security cabin. 3. Every building gets at least 4 or 5 notice a month about different things that tenants cannot do. 4. They started charging for parking. BUT IF YOU COME IN LATE AFTER 9pm THERE ARE NO PARKING SPOTS. If you are paying for parking then you would assume that you should have a right to get a parking but that is not the case. Complained about it to management at least 5 time in last 2 months but no action has been taken yet. 5. Quality of the people. With in last year there has been 2 drug bust (each involving FBI and DEA so they were on a large scale), a kidnapping attempt, 4 car jacking, etc. All this within one year or less. 6. No background check on the people. They are giving the apartment to anyone. It feels like people of Lawrence have invaded this place. 7. Even the emergency repairs are delayed by few days. Forget the regular repairs. Those repairs will take place only if you call them 10 or 15 times and ask them 'if you don't do anything about it we will call the head office'. So in short about 3 months if you are lucky. 8. They charge you for mandatory insurance for the apartment. I don't understand why the tenants should pay for the insurance when they don't even own the place. This is just extortion. I can go on and on about this management. My take is fire everyone in the management and hire the old staff back. Read more: http://www.apartmentratings.com/rate/MA-North-Andover-Royal-Crest-Estates-1238861.html#ixzz1Jq8xMN2R

Community is dirty. Dog waste is rarely picked up by dog owners. Apartments are small and extremely overpriced. There are several layers of paint over everything, especially doors, making them hard to shut/open. My door frame is rotting ...

I want to thank everyone for their reviews of these apartments. I was very close to signing a year lease with these guys and now that I really know what goes on here, I was able to run away before paying money. It's a bummer, the amenities sounded great but that is probably where they net everyone in. Again, thank you everyone! You saved me from a potential nightmare.

This place is a dump, They say "Luxury Apartments" but there is nothing luxurious about this place. My building has mice, They raise the rent between 100 and 150 every year and you get nothing for it. The interior hallways are 70's carpeting and wallpaper. There is so much build up of paint on the doors and walls its all bubbling. Water stains on the ceiling, they appliances are so old, they just keep swapping them out from empty apartments. They rent to college students so the place turns into a campus, trash everywhere. The staff are rude and basically do nothing for you. You have to pay for parking, there is no security. Don't waste your time with this place.

apartments & amenities are decent ! But what sucks it's NEVER any parking for visitors available it's only 10 spaces & they're always filled up !! So if you plan to have guest you can't it's too many apartments to only have 10 visitor spaces that's a major downside , you can't barely visit friends and family due to lack of parking !

The worst place to live, management is awful my 15 months of living there was the worst experience the security is poor ,my place was robbed and management didn't even care. this a warning I hope this message will be helpful to everyone.

Here's a rewritten and more polished version of your review, while maintaining your original concerns and adding clarity: --- **Disputing the Bad Review - My Experience at Bent Tree Apartments** I chose to rent at Bent Tree Apartments and signed a two-year lease because I've worked in Centerville for six years and love the area. Unfortunately, my experience has been far from positive. **1. Parking & Security Issues** In my first month alone, my car was towed *twice*--despite having a permit. Even worse, multiple new cars in the neighborhood, including mine, had all four tires stolen. The lack of security and towing policies felt predatory rather than protective. **2. Broken Promises & Hidden Fees** I rented the party room after being assured that kids' toys and small furniture would be removed before my event. On the day of, the items were still there, forcing me and my guests to clear them out ourselves. Despite this, I was charged an extra **$250** for "unauthorized removal." **3. Billing Problems & Lack of Compassion** - My bank account was hacked for **$5,000**, freezing my auto-pay. Despite notifying management immediately, they refused to waive the late fee--even though my payment was just **one day late**, costing me an extra **$150**. - The staff, including property manager **Andrea**, showed zero empathy. Even if policies couldn't be changed, basic kindness would have made a difference. Instead, their attitude made it clear they disliked their jobs--and it showed in how they treated residents. **Final Thoughts** I can't wait to leave. Bent Tree Apartments prioritizes strict enforcement over resident well-being. If you value fairness, security, or basic human decency from management, look elsewhere. This version keeps your original complaints but presents them more clearly and professionally, making it harder for the apartment management to dismiss. Let me know if you'd like any further refinements!

I went here today looking to rent and possibly buy. Vaughan Place was recommended by a neighbor and Vaughan Place has intrigued me. Whether it is renting or buying, finding a nice home and community is one of the most important decisions one can make. I value where I invest my money especially since I have gone through many negative home experiences. I am glad to find reviews on Yelp. Some are positive yet some are also negative. I no longer have the interest in Vaughan Place that I did a few minutes ago. People don't deserve to live in uncleanliness and with poor management. I have had enough of that. Thank you to those who took the time to write reviews. I appreciate knowing the truth so I don't make a mistake by investing in Vaughan Place.

1800 dollar fee just for cleaning and painting!

I've reached out several times via email regarding about availability, but I haven't received a response.

I've been living at the Palazzo East for exactly one year. My apartment had a flood due to one of the pipes breaking and apparently it was the fault of a construction company who was working on something. Long story short, my apartment was flooded and not livable and everything was damaged. Insurnace was only able to cover a week or so. Palazzo East did not cover my rent when my entire apartment was affected and I had to take days off of work and months to get my apartment back to how it looked prior to the flood. Customer service was terrible. The building refused to cover the remains portion of my rent. This is not a place I will recommend to anyone. With all the stress and time off of work; getting my apartment back to a livable comfortable, clean, place the least they could have done was cover the remaining portion of my rent since it was there own contractor company that they hired. It is unfortunate to write this negative review but I want people to know that floods are VERY common here and they will not care to help you out with the rent and just ask you to go through insurance. Multiple people have told me they dealt with water pipe burst. I have spoken to an attorney and will be filing a lawsuit. Also when I moved in the unit was not complete, dirty and they never responded to my emails when I emailed them. Lastly, there are Airbnb units in the building. Think twice before renting from this building.

The night time concierge/front desk is rarely ever at the desk unless his friends are there and then they're distracting him from doing his job. It's been reported numerous times and nothing changes

I used to love it here, but cannot stand the excessive fire alarms. Now, on an almost weekly basis, the fire alarm goes off in the middle of the night or early morning - it's intolerable. I have never lived in a building where the alarm goes off this frequently, and in fact I've never had a fire alarm go off in any apartment building I've ever lived in before now.

I would not recommend this place to anyone. Once I moved out they made up charges saying that there were burn holes on my patio carpet. But the thing is I never sat or went on my patio. There was no patio furniture out there and I don't even smoke. Aimco and Hillmeade are nothing but a rip off.

This is very Good place and location.Everythings was Good.That's the most deluxury communities in West Hollywood.But there has a manager and he is so rude.I want to move in that's why him.He doesn't allow my guest Or my family.I always living troubles.Spa is dirty always.Please talk with him.

Bad experience living here. Manager and community as apartments not flexible at all. Gave us the apartment dirty and not ready on my moving date. Stole stuff from the laundry and my parking spot, and office did nothing.

Shenandoah Apartments might look appealing for those specifically looking to reside close to nearby schools. However, don't be fooled--this narrow benefit is outweighed by exponential rent increases, diminished value, and a myriad of other issues that seriously compromise the living experience here. The rent spikes are particularly concerning, not only for their magnitude but also because they are linked directly to local school rates. What started as a reasonable rent of $2000 could escalate to around $2809 in just five years. It's blatantly evident that the management is exploiting the demand for local schooling to jack up prices, which is neither fair nor ethical. Parking has transitioned from being a free amenity to a $22 monthly expense. Recent announcements from the management further stated that parking spaces could be reassigned at their discretion, raising both security and convenience concerns. Space--or lack thereof--is also a problem for bike storage. Bicycles are so haphazardly piled atop each other that it's become emblematic of the overcrowding and mismanagement that plague this community. The current management seems more interested in squeezing residents for every penny they can rather than fostering a sense of community. Their approach leans heavily toward maximizing revenue at the expense of resident satisfaction. I sincerely hope this review catches the attention of local government authorities who can implement some level of oversight or regulation. Shenandoah Apartments should not be allowed to exploit its residents in this manner, and something needs to be done to halt these unjust practices. Unless living near specific schools is your top-most priority, I strongly advise you to consider other housing options that offer more value for your hard-earned money.

When I entered this condominium I was very satisfied because it had an environment consistent with the amount I paid in rent, however when renewing the rent, I had an increase of approximately $700 and the quality of the services provided dropped considerably (my car was stolen, my apartment has many points of cold entering, the washing machine in my building has been broken for more than 3 months "I have already opened more than 4 complaints"...) so today I can say that what is paid in this condominium and the services offered I don't recommend it to anyone.

I am giving this place one star because everything here is a scam. I live here for two years and they always seem to find a way to charge the residents for more. My rent for two rooms is $1840, and now I have to pay to get my own package (like the rent isn't high enough). In winter, this place take forever to be cleaned up and I have fell many times on the stairs because they did not put salt. I wish that if it is the case to charge this amount for this place at least give the residents some comfort.

Denied me for an apartment I make rent in a single check and now I have to go to court to get my refund. These people are slimy and scum don't bother with their over priced an shady business

DON'T LIVE HERE. I normally don't write reviews on anything but if I could save someone from the experience I'm having currently- it's worth it. There have been several things wrong with my apartment (leaking ceiling, paint falling off the ceiling(was fixed a 4th time yesterday) clogged bathtub, all of which were fixable and took a couple days to sort out but was eventually fixed. One expects that in an older building, but still not a good sign to need to worry about all these things. What one does not expect is never having a comfortable shower temperature. Either you get burned, my skin literally turned bright red, or there is no hot water at all and you freeze. Not to mention when you don't touch the shower knobs the temperature changes in midshower. It is uncomfortable and a terrible experience to not know what water temperature to expect while showering. Not worth the trouble to live here. And for the price you pay- find someplace else UPDATE: Now here a long time and I've had mice, leaking ceilings, shower tiles falling off the wall, got burnt with the water temperature in the shower and have an over priced electric bill. But the icing on the cake was this week. I'll attach a picture of what happened. My cabinet fell off the wall, while I was walking in the door. I'm still waiting to be reimbursed for the broken stuff but the best part was management tried to blame what I had in the cabinet instead of the screws that held the cabinet in the wall (which a worker told me were the wrong screws). I had spices, tea bags, dry pasta and two jars of diced tomatoes. I don't even feel very safe living here anymore.

Don't move here!!! I wouldn't recommend living here to my worst enemy. Don't let the new lobby or beautiful pool or landscape trick you into thinking this place isn't an infested with roaches, bedbugs, drug dealers, prostitutes, illegal aliens, strippers and bartenders and other filthy night crawlers. I am so terrified of these bugs getting into my place as I see soiled mattresses all over the place in this building covered with filth. As for the people, I do not feel safe amongst many of the residents here. There are decent people with honorable professions scattered throughout the building because they were deceived into living here just as we were. The walls here are paper thin so you'll here every second of debauchery going on with your neighbors every day of the week till all hours of the night and morning. The management company and leasing company have done nothing to fix this issue, as they continue to lease to their trashy friends and perpetuate the filthy flamingo culture of escorts and drug dealers. The management company has zero interest in changing the image of the building and holding on to clean cut residents who hold high level jobs who made the mistake of moving here. The management company also will never ever answer the phone. They won't even provide an extension in their email signature because they don't want to be reached. They take approximately 6 hours to 3 days to respond to emails. Once you decide to give your final notice to move out, the management company comes after you in efforts to not give your security deposit back. I received 3 false complaint notices which would lead to a fine shortly after giving my final notice I will not renew my lease. #1 was I was not allowed to have a pet who I've had registered and paid extra for since I've moved in. Another was for taking my bike through the lobby (service elevator is closed in mornings). They will look for every excuse to take money from you and scare away any decent people living here. I'm so excited to move to a true luxury building next month and escape the worst most hellacious time of my life which is living in the flamingo. On a positive note the maintenance staff are hard working wonderful people and they do a great job and respond quickly!

This place is the worst I've ever seen. As of right now I just got a notice of incompliance for smoke entering people's apartments and I don't even smoke!!!... Saying I have to respond in 7 days when they wrote it on the 26th and didn't put it on my door till he 27th so I have 6 days.. The first month I got arrested on a false domestic voilence call and I was alone in my underwear at 1:30am got taken out of my house the cops beat my butt then took me to jail. I've never been to jail or done anything wrong.. It's been downhill since I moved here very unhappy!! Stay far far away from these liars..

Lived here for 3 years, the staff was terrible. Kept making up noise complaints and sending people to tell me to quiet down even when I was SLEEPING! Then they kicked an entire FLOORS of people to remodel without much notice... Stole my deposit and then tried to come after me for more money and when I refused to pay the $300 of bogus smoking fees (I never smoked in my life) they sent me to collections. Things were always broken as well. Moved here as it was a good budget option and now they're a "luxury building", yeah right.

Avoid the Sterling at all costs. They have numerous hidden fees and have charged dozens of students a $500+ painting fee as a final money grab without explanation or photos. The rent is overpriced and you can do much better in center city.

My own car in my paid carpot was tagged as unauthorized, and would be towed at my own expense?!! Glad I drove that night and found the notice before being towed. This is insane. ...

Moved out of east building last year, which is currently under construction. Having seen three mice and several HUGE cockroaches in the elevator, basement and public areas. One cockroaches was killed in front of my apartment. I am not sure if they lived in the pipes of the buildings or something. But my apt was very clean and there was no reason I should expect to see those near my apt. Parking. I often cannot find a place to park my car when I come home late after work. EVEN THOUGH I PAID FOR PARKING I CANNOT FIND A PLACE TO PARK HERE. The management definitely oversold their parking spaces, but they wont care when I complained several times for finding no place to park. Parking spots are also tiny. I had 5 door dings in three months after I moved to park towne. The management also loves to tow their residents' cars, especially the spaces on the same level of their leasing office. They are very rude and mean when they tell you about towing your car. You will learn how annoying that is once you move in. NOT RECOMMENDED.

Don't recommend moving in here. 1.Leasing agents are only interested in you at move in to get a $500 commission on you. Once you'll move in, it will take long time with several follow up emails to get back to you with any question. 2.They make you sign court eviction documents even prior your move in. 3.Packages are not delivered to the door, but are left in the locker room. If package stays there for more than 2 day you get billed 10$ per day while the package is there. You have to run to locker room once they let you know its delivered. And management threatens to throw it away. If you order furniture, you would have to carry it yourself from the lockbox. 4. Your lease will be increased 10% no matter what, even if they put your apartment for even less then what you are currently paying. Very hard to negotiate. 5. During winter mold grows on the windows.

DO NOT DO NOT DO NOT live here!!! What everyone says in these negative reviews is true. I was going to move here but upon reading most of the reviews, I had second thoughts. When I "sneakishly" confronted them, I was told that the security deposit is non-refundable (which is against the law) and the rent does go up every time you renew your lease. Don't do it unless you want your bank account to be empty. These people are crooks.

The place is pet friendly but you will see dog waste is not picked up by pet owners, no convincing steps taken by authorities. You have to be careful when walking on sidewalk or on grass.

I absolutely hate living at this place. It feels like the aforementioned reviews specified, a college dorm. The way this place is managed is absolutely terrible. The second you do something "wrong" in their eyes they are quick to leave one of their notes on your door, but god forbid something doesn't work in the apartment building/apartment because it will take months to be fixed. (IF EVER). Paying $1550 a month, you would think this place would be better kept-up with but that's just assuming too much. I can not WAIT to move out. Don't get me started on even trying to get a hold of them, because that is another nightmare in and of itself. Specifically, don't expect an amicable or helpful conversation with Chelsey at the front office because she is just rude and not willing to help no matter what. On the other hand, I think the only enjoyable conversation I have had with a person working for Bank + Boston Lofts has been with Lauren at the front office. She actually listens and is respectful when speaking to you. (advice for Lauren: ditch this trash hole and get a job that deserves you girl) DO NOT LIVE HERE IF YOU LIKE GETTING VALUE FOR YOUR BUCK.

We were taken advantage just like Tim Wiley was. I have now called the police and Feds and already my bank knows what happened. We are out of 1100. I hope these scam artists are caught and prosecuted to the fullest. Sarah

The leasing officer the old man is disrespectful, when I was called him he told me to come to lease for 2 bed room when I go he said we don't have that with disrespect.

I lived there for one and half year. Initially they tricked me by giving some discount and gave me 18 months lease. Since I'm a dental student and two months before when I contacted them to renew my lease till December which is going to be 7 months lease they refused straight way. I told them I'm not staying in Colorado after my graduation so there is no point of getting more than 7 months lease, but they were like we can give you 9 months lease not 7 months even though they had 7 months lease available according to what they posted online. I was even willing to change my apartment in their complex but still they didn't agree. I recommend everyone to get 12 months lease despite of their fishy offers, so that you don't have to deal with situation that I faced. Other thing I want to bring in your notice that inspector charged me for cleaning fee and paints on the wall on the day of move out inspection which was totally okay but their manager Brian ( diplomatic person) emailed me to pay extra $250 for stove damage which was initially cleared. I would say this comunity is emotionless, business oriented and bunch of diplomatic people.

Terrible. Dont move here.

yikes I almost went to rent there now I wont be going there! thanks for the heads up now I wont be wasting my time or money maybe they should think about getting new employes~

They are over charging people trash always in the hallway I been here for a year now and the gates been broken all year. The parking is ridiculous. And the cabinets,blinds and etc break so easily I will not recommend no one to the montage at city center. Horrible.

The management of this property emails the residents and encourage them to write positive reviews on Google or Facebook and have the chance of winning a $1000 gift card in a lottery. Don't get fooled by the positive reviews here. This property is owned by a large publicly traded property management company that couldn't care less about residents' "experience" as long as they keep having the money rolling in. This property was built 30+ years ago and is just a nightmare in a lot of ways. Probably the biggest ongoing problem is how dirty everywhere is and how little the management cares about keeping the property clean and refreshing the 30+ year old look of the property. Nice amenities and good location though.

Don't let the main pool, and initial kindness of management fool you. This is one of the most horrendous communities I have ever lived in. After you leave this community, you're treated terribly by the management. They really need to send these people to a customer service training session, or get new management. Would never recommend this community, if you're looking for a headache, and more than half your deposit stolen from you by these crooked people. The positive reviews are from incentives for 500 dollar gift cards. I promise they will quickly turn to one star reviews. Never live in this overpriced garbage community.

I went to see this place today 11/02/16. Roddrigs do not want to rent me at all with bad attitude and kept me waiting for 45 min taking calls ignored and finally came out without any paper work asking what I need and disappeared. He started playing on computer and can not pule empty place till I ask me to show me quickly as driving from out of town. He was very rude started blaming me. Finally showed model and did not know rates and started moving around curcer on laptop non stop. So I will walk out. I asked for manager in the beginning and he said she is off. I asked at the end, he said she was here and somewhere else and will be back and started cursing me. When I spoke to other female employee, they all ganged up as if they don't like to rent me due to where I am from and ask me to wait at waiting area. But manager never showed up. When I asked again, they said she is in another property. So what was the reason to waste my time when I was driving from out of town planning to cover as many laces I can. But wasted my whole day at fox Chase. DO NOT RENT here, as they hate if you are from another nation.

Beautiful complex but the security here is not nearly what it needs to be. Many incidents with little action and communication from management.

Paying 50 additional dollars when you lose your parking permit is pretty ridiculous when you're already nickle and dimed for everything else. For every single military member I know that moves to Denver I will tell them not to rent here. 50 dollars for a piece of plastic is insane. I will avoid Aimco properties in the future.

BEWARE! Strap in ladies and gents this is a bumpy review. I lived here for a total of 6 years, I moved out after two and liked it so much I moved back. The last year this place changed drastically! They will nickel and dime you for everything you have. They put in parking meters for guest parking- who does that?! They also have stuff on your rent that says "other", doesn't even say what you're being charged for. Expect to not get anything back on your deposit, they require a "professional cleaning" before you move out and a receipt if you don't use theirs. My apartment had holes in the ceiling for 5 months from the people above me flooding my apartment. But they charged me for "damaged walls" that needed paint (which was normal ware and tare for living there for 4 years, my couch had rested against the wall and that was the damage). They will put letters on your doors of them having to get into your apartment next day with no warning and it's expected that you have your animal cages or out of the apartment for the time allotted- which is generally 8-10 hours. I'm sorry but I'm not creating my dog for 10 hours, plus half the time they never even showed up and they change it to different day. Please save yourself and don't move here, it's not worth the emotional distress and also probably save you money in the long run- if you do move in expect to pay an additional $200 per month due to all of the fees they add on. I don't understand how this place is able to run the way it is, definitely seems criminal the way they spring things on you and the ridiculous charges. This place is awful- don't move here.

STAY AWAY.God Damn This Old F****d Up apartments . stay away from this B******t apartments . over dozen requests . over hundered pest problem . plumbing Issues . our apartment is literally F****g Animal husbandry . Stay away From This Good NeighbourHood with OLD S***ty Apartments . STAY AWAY .im moving out decide to spare my last month rent and escape This S**tHole STAY AWAYSTAY AWAYSTAY AWAY

Do not move here! While the building has been beautifully renovated, and has a great view, living here is a nightmare. The office staff is rude, and incompetent (especially Elizabeth.) They constantly make promises and do not deliver, and refuse to give you anything in writing. Our ice maker (in the brand new refrigerator) did not make ice for the first 5 months we lived there. We asked the office many times (very politely) to have it fixed. They came three times and each time said that they fixed it, without ever actually testing it to see if it was fixed. We were told when we signed our lease that our rent would increase $100 when the amenities were completed. That sounded fair. However, before the amenities were ever done, we were told that in order to renew our lease, we would have to pay an additional $600 a month in rent. We decided to leave and did our very best to paint the walls (which are painted with such cheap paint that any thing that touches it scratches or removes the paint..and cannot be cleaned without wiping the paint away.) we scrubbed the carpets (which are very cheap as well, and very light in color as they are not supposed to be in rentals because they stain so easily.) and we were still told that they would be taking $600 from our deposit. They stated that the carpets in both rooms needed to be replaced. We were given the option to be present for the final walk through, we just had to call Monday morning. We called Monday morning and were told "oh. They already did it." They also threw out all of the food that we left in the freezer and were going to take during that walk through. When we finally received our check for the remaining deposit (more than the 30 days promised later) it was for $41. When I called and spoke to Elizabeth, she stated that it was $800 to replace the carpets. When I said that we were told $600 her only response was "Well, I can't say you weren't told that, but I can say it's $800." I left a voicemail for the regional manager of Gunmerick (the company that runs this building) to file a complaint and I never received a call back. From what I've been told by old neighbors, our unit (1526) has been vacant for about 6 months (would be about 8, but a neighbor took over the apartment very briefly.) They missed out on 6 months of over $2,000/mo in rent by good people who were quiet, never caused trouble, and always paid their rent on time for their greed. Karma will come back to these people.

Extremely overpriced for what you get. The complex is large and relatively safe but hit a right outside the complex you're now on Peoria and E Colfax very sketchy. The complex grounds are dirty and filled with dog poop everywhere outside of their "move in months". The apartments are super dated. Thin walls you can hear your neighbors do everything - im telling you EVERYTHING from a sneeze to you know what at all hours of the night. The gated garage is not secured and your car is still subject to vandalism despite paying $50 a month per car. Oh and they'll tell you that they're not responsible for anything that happens to your car. Also good luck finding parking. The management is terrible they lure you into signing a lease then everything stops. Good luck getting through to anyone via phone or email. You'll also be charged a cleaning fee during move out of $150-300 for general cleaning. Unless you're a college student looking for something walking distance to campus don't sign a lease here. You'll find way better apartments that are way nicer & match the $1700 starting base rent this complex is charging.

Beautiful landscape but Very poorly run facility. They seem to waste your money on "improvements" that are not needed and ignore key problems like faulty appliances, and waste control. The pet owners here are very nasty, in general, and irresponsible allowing their pooches to poop all over the sidewalks and grassy areas, not bothering to pick it up. The management dose nothing to enforce pet free areas or even reinforce the need to pick up dog waste. I have a pet myself and I am disgusted by the mounds of poop all over the sidewalks and lawns. I can't allow my kids to play on the beautiful "great lawn" area because of all of the feces everywhere. For the rent they really should do a better job at either policing the tenets or screening them better, but I know that will never happen as they have made that clear.The tenet resolution personnel consistently ignore requests for change. Another concern here is all of the hidden fees and lack of parking. When I signed my lease I was told there is enough parking here for every apartment. That was a BIG lie. The waiting list for parking is pages long. We have been waiting for over 10 months and are still no closer to parking.

Stay away at all costs from Waterways Village Apartments!! If you have kids and you don't want to be scammed like me and other people in this place, please read my review and the others. The manager, Anthony Wise, is a scammer that will try to trick you into signing the lease agreement with false promises, and after the lease is signed, he will not stand by his promises. He did it for a few people in this community. Anthony also asked us to film a family that came here to escape the war from Ukraine so he can use the company lawyers to evict them. The location on the apartment is great, but it is run by scammers that want you to sign a lease. They will ask you to sign a longer lease promising you can break it with the 60-day notice with the Florida Early Release addendum, however they will try and charge you for the FULL time that you signed for even with the signed addendum. Then they illegally withhold your deposit saying the apartment hasn't been rented out BUT when I checked Zillow, the apartment was listed when we gave our 60-day notice and now it is no longer listed. This means one of 2 things - that it has either been rented so we need our full deposit back OR they are ACTIVELY NOT LISTING so they can steal all our money that we need for our kids schooling and basic necessities! The community is charging you a fee for when you want to get you items delivered to you from Amazon, Walmart or any other delivery called Luxor, and if you wish not to pay them you won't receive your order. The place is full of drugs and smells like marijuana all the time, and feel like sometimes our kids couldn't sleep from the smell of the drugs from our neighbors. Not to mention if you visit the property you will notice there is always trash everywhere and dog feces. After Anthony explained and lied to us when we signed the lease he said that in order to lease the apartment earlier we need to give 2 months' notice (60 days), after we gave the 2 month notice he said the they will charge us close to $500 to clean the unit which wasn't disclose to us when we signed the lease, on top of that they are holding our 2 month deposit that we paid and they sent us a bill of over $20,000. This type of scam happened for few other people in the community which I contacted them and we will filwe a complaint and a lawsuit against this horrible place. You can read all the other reviews on Google. The only good reviews that they get its because Anthony was begging everyone to write him a review for anything just to say a good word. It's not just Anthony, when you need a resolution from the community it is very difficult to get a hold of management. You are just put on a run-around and transferred back and forth. We left our unit very clean and had a professional cleaner come in, took phots and a walk-through video so I have no idea why we are being charged a cleaning fee. We were very respectful of the community and the maintenance workers for friendly. However, Anthony and the community itself just care about filling in the space and getting you to sign a lease. Don't be fooled! Parking prices have also increased to $80 per car, it's not a gated community so people can come and go as they please that are not part of the community. Our friend's who live behind us in the gated community was robbed (home was broken into) and then hoped over the wall from the Waterways Village community. Take your money and your family and look somewhere else.

As I'm writing this, I'm sitting on the floor of our unit with the front door open and our windows because it has been reaching upwards of 80 degrees in our unit IN OCTOBER. This is so unsafe for both people and their pets.

Don't believe all these other reviews. They're tied to maintenance staff/service which them and Katrina are the only good service in this building. Everything else is horrible. Worst management I've ever experienced and be prepared for $200-$300 in nickel and dime additional fees added to your monthly rent. Complaints go to a black hole. Avoid building at all costs.

When your out looking for a new apartment on a Saturday and there is only one representative that is too busy to assist and your asked to come back in 3-4 hours, that's a problem. Seriously, on Saturday, the only day we had together to look at places. I think it's a sign that they are not properly staffed to care for the office, tenants and future tenants. So we left and won't be back.

This complex is a nightmare. Management is completely unresponsive to renters. I have never lived in a place so poorly run. The prices are crazy high. The carpets in the halls are stained. The common areas smell like urine. People smoke even though this is supposedly a smoke free environment.To the girl who complained about other residents not liking dogs in their wing, I moved into a NON dog wing and then a year later they changed it to a dog wing. So, don't bitch about the poor people who now have to live in a stinky dog wing when that wasn't what we signed up for. And her dog WAS one of the ones barking continually. There are dogs barking non stop. We could never have our windows open because we had to listen to the dogs barking ALL THE TIME. In addition, my apartment faced the "traffic circle" which also happened to be a fire lane. Nobody cared that it was non parking and they parked there all the time. Some douche on a motorcycle was ALWAYS in the circle revving up his engine while picking up his underage girlfriend. People would have drinking parties in the driveway. There were always moving trucks blocking the drive instead of going to the loading dock. I was also aware of several drug dealers living in the building. Some units had as many as 8 people in a one bedroom.I cannot urge anyone strongly enough NOT to move into Elm Creek Apartments. It is a rip off with horrendous living conditions. It's a free for all jungle there with the inmates running the place.

Don't get what you pay for. Elevator frequently stuck, hot water issues, no security. Never received a return phone call from management when issues needed addressed

I hated it.

Edit: they never reached out to me about this matter. Also do not move here unless you are fine with paying almost $1000 cleaning charges! If you break the lease, you also need to pay 3 months of rent as penalty. We just moved out and we were charged with cleaning fees like $410 for repainting, $125 for heavy cleaning, $225 for the fridge cleaning, and $190 for a full clean-up. These costs are way over the top, especially since we were told we couldn't hire our own cleaning service. They do not provide itemized charges from the contractor. Instead they will just send you a pdf of the fees of whatever amount they want to charge you. It's not worth it paying over $2000 monthly to have to bear the noise making by the neighbor living upstair. Not only noise, can also feel the floor shaking and vibration coming from the upstair. Waken up early in the morning and can't focus on working during the day. Terrible living experience. Everything keeps the same even after complaining to the landlord. It's like living downstair is supposed to be taken advantage of by the ones living upstair when the rent is not cheap at all!

The best part about this place was the parking scenario. I've lived in places where it's impossible to find parking, and currently moved to a place that's has very little parking, but that was maybe one of two positive things ahead while living there. The toilet is an economy toilet so your tank fills up with about a third of the water, this means you have to flush your toilet about 3 times just to push down toilet paper. My electric box caught fire one time and when I asked my neighbor if I should call the emergency hotline, he told me to please not do so he would take care of it tomorrow (he was maintenance ). Being that I didn't think it a good idea to have an electric box I was smoking and on fire we called the emergency hotline, who in turn called the maintenance guy who was very upset to have been bothered on his day off. We hadn't realized how poorly and conditions apartment was until after the ceiling tiles fell along with the AC vent dripping. Apparently there had been some sort of leak or Flooding at some point because the ceiling was covered in water stains once we remove the remaining ceiling tiles. A water spot later forms in another area of our ceiling and supposedly the complex fixed it, but somehow the spot looked even bigger after the fact. Plus side, they have a washer and dryer, downside it fits about half the load of clothes of a typical washer and dryer. Also God forbid you don't wake up at 7 a.m. every day naturally because every time tenants around you move out, no notice of maintenance will be given. You will just wake up to regular hammering, drilling, sanding, Etc. This will happen regularly because only two of my neighbors have stayed in their apartment for more than one year. Add to that the smell of the pesticides and chemicals they use, that you will have no warning about, that will literally encompass your entire apt. And hopefully you have moved in after the renovations, because your rent will continue to go up yearly even if you live in the oldest model apartment, you know so they can fund the renovations for the other apartments that no one is living in.

BEWARE - THEY NEVER RETURN SECURITY DEPOSITS! I requested a 12-month lease, but they gave me a 26-month lease instead. It took them three weeks to send me the lease, with no follow-ups I had to keep contacting them repeatedly to remind them that I had already paid the security deposit. After finally receiving the lease for 26 months, I checked their reviews and decided to cancel with in a month. I visited their office four times to inquire about my security deposit. During my second visit, the manager told me, "Your security deposit refund has been processed; you'll receive it in 15 days." However, nothing ever arrived. Additionally, the staff all back each other up, making it difficult to get any accountability. I still haven't received my security deposit. Please someone needs to take legal action against them!

We have been living here since June. This apartement buliding has lots of potential but it is managed in the worst way. The management here abuse their power and don't care about tenants. They forced us to do excessive unnecessary construction in my building without accommodating us. They basically harmed my newborn baby and when I talked to the management they didn't care and I tried to email and talk to them but they were non responsive at all. I wouldnt recommend living here. They are many better places at better cost in the area.

UPDATE IN RESPONSE TO OWNER: We have contacted the management office about this numerous times and have been told there is nothing we can do, there is no appeal process, and that we are forced to pay the ridiculous amount of money. In the one year of living here we had minimal to say about the complex, staff was nice, maintenance handled most of our issues, our only complaints were the lack of availability for the laundry room and the difficulty we had finding parking near our building. In the grand scheme of things these were small and tolerable problems. However, upon moving out we have a change of opinion. Not only are we not receiving our security deposit back but we are being charged almost an additional $200 on top of the $500 security deposit. They claim we had "damaged walls" that required $500 worth of repainting, mind you this was normal wear and tear (a scuff or two on the walls) as well as some holes from hanging things. Which we were told MULTIPLE times at the beginning of our move hanging stuff was ok and it was not considered to be damage. Well that was a LIE because they are now claiming any holes are considered damage and we have to pay for it. We wouldn't have hung anything up if we had known that prior. Not only are they claiming we damaged the walls and therefore have to pay the ENTIRE security deposit, but the additional charge was for professional cleaners. The issue here was that we asked AGAIN multiple times if we needed to hire professional cleaners and were told over and over we DID NOT as long as we cleaned it prior to leaving. So we sat and scrubbed the apartment for HOURS to make sure it was in the best condition possible. Just for them to charge us $100 for professional cleaners they "HAD TO" bring in. Again, if we had known they were bringing them in we would've looked for our own cleaning company that may have been cheaper, as well as not spent all the extra time scrubbing the apartment clean. The complete lack of proper communication and telling the tenants the incorrect information is absurd. We have photos and video proof of the apartment being in near perfect condition the day of our move out. We have never not received our full security deposit back from past apartment complexes we've lived at. We take care of the places we live and treat the apartments with respect and this is what we get at move out? Losing our $500 and owing $200 more on top of that? We are extremely dissatisfied and will NEVER recommend anyone to live here.

The employees here do not know how to communicate with one another! I was told by one employee that there was no breed restrictions. I called again to confirm and another person said there were no breed restrictions. I go and make an app to look at the place and when I get there I was turned away because of course there are breed restrictions. Well looking at other reviews I guess it's a good thing that we got turned away but they all employees should really be on the same page and know what's going on.

It was a total horrible experience overall. The Staff is insensitive to the issues so is there customer service. All we expect is some empathy and compassion to the issues we are facing as residents due to your poorly managed units. My horrible experience with the Staff helped me to make my mind. Here is the list of the issues you need to consider if you are planning to move there - 1. Centipedes and roaches - I have seen centipedes lurking around my bed many times. I was lucky to wake up before getting stung by those creatures. Please buy an Insect Killer and have it ready all the time. 2. Leaking Roof- The bathroom sealing started leaking, I reported and I did few follow ups with the staff. It took 1.5 months for the guy to turn up by that time I was not able to use bathtub or take shower in the master bath. The sealing was totally ruined and they have replace the whole bathroom sealing. So expect a good turnaround time to get your issues fixed and DON'T expect any sympathy or concern from management. 3. Extra Fees - I extended my lease for 1 month and it was in the middle of the month. The Staff or their Accounts department did not update me about the change in the payment date if you renew in the middle of the month. I was charged $ 100 late fee in addition to the $ 200 renewal fee. So ended up paying $ 300 more for those 15 days. For the next 15 days unbelievably they were charging me a full month's rent. When I spoke to the staff they said it was the mistake of the system but I will have to pay $ 100 extra for late fees. So I ended up paying $600 more for a month. I spoke with the property manager about this, he said it will get corrected within 48 hours which never happened. If you can't keep up the promise then don't lie to clients. Also he lied to me that $ 100 has been waived which also never happened. I checked with the customer care and as expectation they reprimanded me that I should know all these things when I sign a lease so well done. So have your budget ready to pay any extra additional fees if you are planning to move there. Due to these issues when time came for renewal, I decided just ran away as fast I can. Good Luck for your search !

Let me tell yall how this place let me sign a lease, and then a week before I was supposed to move in, AFTER I bought the renter's insurance, scheduled movers, etc, they cancelled it!!!!! They didn't even call me, they sent an email saying the current resident decided not to leave. This was AFTER I had explained that I was a single parent with 3 children and didn't have a lot of time to waste. So now in order to not have to reschedule the movers and everything, with 2 high schoolers, a newborn and commuting to work, I HAVE ONE WEEK TO FIND A NEW PLACE TO LIVE. I let it go....wasn't even gonna write a review. Fast forward, I get a letter from them saying I OWED THEM MONEY. So not only did they let me sign a lease, renig on that lease, and screw me over....they asked me for more money a few days ago. I can't get them on the phone because allegedly the manager is never available; nobody responds to emails; nobody calls back. This is the worst place I have ever had to deal with and I am so glad I didn't move there!!

The washer machine has been broken for three months now, we have only one working for the past three months for the whole building 19, I already talked to Cristopher about it twice and it looks like nobody cares. They are good to deliver letters if you are late on the rent for three days but not as fast to fix what they have to fix.

If you love headaches and dealing with constant issues due to carelessness, look no further! During our first month, we came home to see that a window in one bedroom had been removed and replaced by cardboard with a large noisy AC unit blocking the window, with no prior warning, apparently due to some leak in the wall. No one came to remove the cardboard until we called multiple times. For the leak, they started an enigmatic construction project in our living room. While the wall was wide open, cockroaches came out. We noticed ants all over our kitchen counter all year, which pest control did nothing about. Centipede-like insects regularly appeared in the master bedroom. We found several mice throughout the unit to which pest control did nothing but lay down sticky traps. One mouse ended up in our kitchen sink. We were only able to reach the concierge, who came up to our apartment and smashed the mouse with a hammer in our sink. This was unsanitary, traumatic, and completely ridiculous. There are systemic rodent and insect problems in this building that management refuses to address. The main elevators (of which there are only two) broke quite literally twice a week. Every Saturday morning for months, starting at 7 am, the apartment had construction done for a new cooling system. The cooling was never noticeably improved. The apartment only has old radiators, which simply don't work. We had days when Willard already switched over to AC, and our apartment was colder than 60 F. One radiator didn't work and led to severe moisture buildup, leading to mold on the floor. Despite constant reminders, the maintenance team didn't replace the damaged flooring until months later. Mold continued to be pervasive, with some bizarre moldy fluid leaking out of a sliding door frame. Maintenance continued to fail to help us, instead just leaving a bottle of Moldex in our unit. Four months in, we found dirty, brown-colored water pouring out from the ceiling around the area of the ceiling light fixture in the master bedroom. Despite immediately bringing up this issue to the front desk and maintenance team, they neglected to take care of it until several days later. Then, they made matters worse by opening up further holes, causing an even larger deluge of water to fall for days. No further help was given to control the flood created in the bathroom. This made the bathroom completely unusable during this time. They did not repair the ceiling until weeks later. While moving out, we decided to clean the apartment ourselves to save some money and declined the $150 cleaning service. As we were cleaning, we found out from a leasing agent that we should not waste our time. They warned that we would be charged the $150 cleaning service fee regardless of how spotless we left the apartment. Lastly, after giving enough notice, paying our rent in full, and moving out by our final lease date, we received a $15,000 bill statement with the wrong lease dates, wrong leaseholder names, and false charges for rent. Although we had hoped to be done, they still manage to harass us with careless errors leading to incorrect fees. We have reached out to correct these errors and are still receiving statements with incorrect charges stating we owe thousands of dollars. Trust me when I say you're better off looking absolutely anywhere else.

It's finally time to leave.Update: The Construction is unbearable. If you work from home, you are f*cked. Destruction of concrete: dentist drill x100, jackhammers, and metal on metal sledgehammering. I've lived in the same unit for 5 years and always paid on time. Never get complaints, yet they wanted me to relet for $2,440. There is a new apartment one floor up with the same layout (facing ocean instead of bay) for $1,940. If that doesn't make the leasing people beyond incompetent, I don't know what does.-------Everything from the last review is the same, except they did beef up the turnstiles. Fire alarms still go off too much, but this is also improved. The great: Huge balconies and great views roughly 20th floor and up Probably the most beautiful women reside here, even for Sobe standardsLandscaping and pools are top notch.Why the 2 Stars? Endless construction. Apparently some moron poured or mixed the concrete wrong in the South Tower decades ago and its not safe, so they're rebuilding them.. Every Single Day there are extremely loud construction noises. Its been slow and going on for 6-8 months if I had to guess. They also leaf blow, cut trees, mow grass. This is expected but it starts at 8-9am just like the construction. Goes on all day when I'm working. Parking garages: construction.The last straw is tons of planned construction. A huge project starting in Fall 2017. They are also upgrading interiors again!? Rumor has it that that new leases have a clause that you have to vacate your apartment while they work on your floor.Lastly, I had a family with two small children move next door almost a year ago and I thought Flamingo, party central of Sobe, was a ridiculous place for them.Now there are kids and teenagers all over. Fucking everywhere. No idea where they all came from but Im not a fan.

Probably give this place a 1.5 stars, instead of 1. Our lease is ending and we were on the hunt to find another place to live. We stumbled upon Saybrook Pointe online and decided to give them a call. We called them on Sunday and scheduled their next availability to view the 3bed/2bath for Tuesday at 5:00pm. When we arrived, the lady printed out all availabilities and realized that the one we were looking for had been recently leased out. We asked how did this happened - why/how did they not inform us? They should have known that they had an appointment booked to view their ONE AND ONLY available 3 bedroom. This is very unprofessional, unorganized, and a waste of our time. The lady apologized and said that the place was leased out MINUTES upon our arrival. There were no other 3 bedrooms for us to view and they were unsure of the next availability. If they knew that they only had 1 of the 3-bedroom, shouldn't they be on TOP of it? We did receive an email from the lady a few hours later regarding the situation...plus for that I guess. Anyways, we continued our search again and guess what?? YUP, their ad is STILL up for the 3 bedroom.

If I could give no stars I would. Joe is a really nice guy but my experience living here has been terrible. The communication is a huge issue. If I was told accurate information and if construction occurred when it was supposed to I would have had a much better experience. Instead I overpaid in rent for amenities I won't even get to enjoy. Go elsewhere. The last thing you'd want to do is go to work everyday and dread coming home like I did...

If I could give 0 stars. I absolutely would, I've been a resident here for 5+ years and under the old management it was so much better. Clear communication, no bothersome rules, nice, kind, and very thoughtful. Under this new management, my experience has been horrible. They promised, promised, promised and consistently failed. I cannot express my frustrations with these people and I cannot wait to move out of here. You may see these new reviews and advising its good and that's because they most likely have a renovated apartment and do not see the disgust that is all around. Let me give you examples of when they failed to deliver Parking Spaces - They promised for SOOO long that we will get new parking spaces, things will be implemented so the parking isn't a disaster... You know what they did? Made reserved spots in the SAME parking lot and charge you for it Chill area - They knocked it all down, this place was great. People could come together, chill, sit down for a bit and then go about there way. They completed removed this and added a... Walkway? This wasn't smart, because you could literally WALK around Power outages - God forbid the wind blows hard, you will always have some sort of flickers that will turn off your plugged electronics. Rent increase - They have been constantly charging me so much more money with each new lease, cause they want to get rid of us and renovated so they can make more money. Roach infestation - For the last year and some change, the amount of ant/roach problem we've had has been absolutely absurd. We are clean people, we don't leave trash around, but if I am paying $3400 in rent.. I 100% expect to be in a place where it is roach free. Getting in contact with leasing office - Do I need to say more? You can't even call their number. No matter if its morning, afternoon. You. Will. Not. Get. Ahold. Of. Anybody. City center... Please get yourself together.

Fabiola is most horrible human in the world do not even consider to move to this horrible place south gate where fabiola is a leasing officer is hell not the place to call home ever

Per meka ..."if you have a past due medical bill on your credit report you aren't allowed on the premises let alone live here" ...

I used to live here, and honestly, my experience was just okay. The place has potential, but there were several things that made living here a bit uncomfortable. Communication with management wasn't the best, and maintenance requests took too long. Also, the walls are pretty thin -- you can hear almost everything. Wouldn't say it was terrible, but I wouldn't choose to live here again.

EDIT: Definitely downgrading my review - super long review ahead. I was going to wait until I moved out this summer to update this review but I've decided to go ahead and update now. I lived in a renovated two bedroom for two years and an older one bedroom for almost one year. When we first moved in, the experience with a leasing agent named Christian was great but he left about 1 year or 1.5 years in and things have not been great since. Move out was a hassle with unexpected charges and little communication. Moving into the new apartment down the road was odd - no one came to do an initial walkthrough of possible damages, I didn't have access to the SmartRent app for the first week I lived here, maintenance's tools, ladder, etc was left in the apartment when I first entered, and it took 11 days for me to get a mail key for my mailbox from the leasing office. Calls and emails go unanswered. There is an odd stain that keeps appearing on my wall even after maintenance has come in to fix it multiple times and the last time I put in a request about it, they just painted over it - lol. You can pay for the package lockers but the delivery drivers don't usually deliver them here or if they do, they don't lock them in a locker. There are also a lot of unexpected but required charges that they don't explicitly tell you about upfront. The parking is ATROCIOUS and they tow excessively. Great apartments with great space despite being old and a bit broken down (yeah even the "renovated" ones) but way too expensive for all of the trouble with management. Sure any apartment has its issues but Hillmeade/AimCo are definitely taking advantage of Nashville being a hot destination to move right now. Please do not throw your money away to live here. ------------------------------- My roommate and I moved in about a month ago and so far it's been great! The floor plan is nice and open, we have a screened in back porch that backs up to lots of trees, and the complex is near so many stores/restaurants/etc.! The walls are a bit thin so you can sometimes hear your neighbors but it's nothing obnoxious, just a few sneezes or loud conversations or a pup barking once in awhile. The package locker service, 24 hour gym, updated appliances/flooring/style of apartments, smart-home locks and thermostats, and great rent rates all make up for it being just a bit further from the city. Communication from the staff wasn't great but we were told they were pretty backed up with work. Maintenance works hard to make sure that your requests are completed in a timely manner and the leasing staff is super helpful, polite, and responsive! Overall, this complex has been great so far and we love our apartment!

Pool gets so packed with people that don't live here you can't even get a chair, office won't pick up the phone no matter what(they usually call back a week later), they expect the apartments to be cleaned to the standard of a brand new apartment when you move out. Not a "normal wear and tear" deal, they want you to clean to the extent of moving a new tenant in. For real, go check out the scope of work. They will take your deposit and basically extort you into using their cleaning company, which they will back charge you for if you attempt to clean on your own. It's like every other "villages" apartment around town, except air communities SUCKS and makes the experience much worse. It wasn't that bad when Druker and Falk were managing, but don't mess with AIR. Also, they are padding these reviews with fake ones to weigh out the lesser ratings.

Lets see...After signing the lease and told that we would be provided a washer and dryer, the leasing agent tried to say that we would not be getting it. After threatening to back out of the lease they finally gave in. On our move in day the apartment clearly wasnt cleaned. We had to get them to schedule professional cleaners to clean the blinds. For 1800 a month, i would expect better quality construction. The kitchen cabinets would come off and the kitchen sink faucet was constantly loose. The closet hangers fell. Then there was the time where my bike got stolen from the "secure" parking deck and management didnt do anything about it. Finally, at the time of move out after them telling me to get the apartment professionally cleaned, they try to charge me an additional $90 for cleaning. furthermore, when i scheduled the move out inspection for 9 am the guy didnt show up. What a joke. Overall, these company doesnt care about you and i would never lease with them again.

We've lived here for almost a year and are near the end of our lease and can't wait to move. The buildings are quite old and infested with bugs. I've had to request pest control frequently and yet the spiders, centipedes and silver fish continue to appear not just in the outer area but all through the apartment. The maintenance team does respond quite quickly however the leasing office is a pain to work with. They've barely responded since the lease was signed and I've resorted to speaking to the manager directly. Once while they were painting the upstairs apartment (with no warning) the fumes infested our apartment and the staff's response was "what do you want me to do about it?" There is evidence of mold on our clothes and once on the wall which the maintenance team fixed. The valet trash system ($20/mo) is a rip off as almost once a week they forget to collect trash and the racoons end up digging into it. Overall, it has not been a pleasant experience as we thought it would be based on the outer appearance.

Horrible. Our apartment just got broken into today because the locks are not safe at all. Someone stoled from us And broke the door, I have called every number and left messages and no one has gotten back to us, now we have to stay awake all night in fear of someone coming in here again with an OPEN DOOR. No way I'm staying here another year. There is zero security or a person from maintance on call.

I moved into peach tree Park apartments on July 11th, 2018. Since then I have had more problems then any new tenant should ever have to deal with. So far I've had a huge cockroach problem. I am a very clean person and keep my apartment spotless to prevent bugs etc. No matter what I do, I can't seem to get rid of them. They come through the vents. For about 4 weeks now I have been dealing with a water damage problem on the ceiling in my laundry room. In the beginning water was leaking into my apartment leaving the ceiling brown and completely covered in mold. I was told that the leak had been fixed but my ceiling is still damp with water at times, and the brown stain has continued to grow. Just yesterday I returned home from being away to find a bird in my apartment. I have no idea how the bird got into my apartment or where it could have come from since I had been gone for 5 days, but my theory is it traveling through the vents like many of the other creatures that have been getting into my apartment. I have tried to make the maintenance staff and leasing staff aware of the crazy amount of problems I've had after only living there for over a month, but it seems this apartment complex cares more about getting more people to move in, rather then taking care of the tenants it has. If you can avoid moving in here I would. I wish I had known better coming from New York.

This apartment complex was dirty, mismanaged, and regularly in disrepair. It was unsafe (right after I moved out a number of cars were vandalized in the "gated garage"), expensive, and an overall poor experience. Not to mention I was trapped in the elevators not once but twice while living here with no action taken by the management in response. Avoid this apartment, there are more cost effective and well taken care of properties nearby.

That places is the worst place to leave is better been a homeless. Any kind of bug rat they charge for everything. The staff is good is the only good in this place.

Sterling apartment is the worst apartment that I have ever stayed. The property company which name is Amico is greedy, selfish with a terrible customer service. They make their facade look so called fancy but never care of their tenants or the apartment units. 1) Utility: They prorated and estimated your utility bill for water, gas, and electricity, based off your unit size, tenant headcounts etc but NOT your actual usage. When I questioned to them, the service team said it's costly to build meters for every units. Sterling - You made investments on your lobby, you front door, your new pool but do not have money to build meters for your tenants? There was an entire month that I traveled and did not stay in the studio but they charged me $70 for the utilities. 2) Unit air: Extremely poor. I can constantly smell odor from the neighbors next to my unit or from the higher floor, when they cook or even smoke! There was a tenant stayed next to my unit and smoked in the morning and night. The odor spread entirely to my studio. The vent in every unit is actually a decoration!!! Based off what the service team saying, they only have one single pipe let the air from each unit flowing up to the top of the building. It is hard to get rid of bad smell from the apartment units, especially in the winter or summer when you cannot just open the window. 3) Move-Out Cleaning: They require you to clean the apartment like no one ever stay in it before!!!! I rented a studio and cleaned it thoroughly for every part of the studio. The service manager called Jay charged me $150 and said my apartment is dirty because the move out condition is not ready for the next tenants to move in. The lease agreement stated that "resident shall comply with the terms of Owner's move-out instructions in the same condition as when leased, except for ordinary wear and tear. Resident shall clean thoroughly the apartment to the same level of cleanliness that existed at the time Resident first took occupancy." Don't ever think you can avoid paying the cleaning fee because of the exception for ordinary wear and tear at Sterling. They will keep emphasizing the second sentence which requires you to clean it like no one occupied before!!!!!!! This does not make any sense to me. You live in the apartment for a year and you need to keep it as no one ever live before? This is ridiculous and the service manager is rude and recklessly determined that your apartment is dirty so you need to pay them the fee. In general, Sterling Apartment Home never pays any attention to their customer service to their tenants but are LEECHES that drained out every penny of their tenants

They just take and take your money. They charge 50 dollars to pay your rent. They absolutely don't care. I absolutely would not recommend this place

I normally don't write reviews but felt like I should give everyone a warning. We have had the worst experience living in these apartments. The area is extremely unsafe and management is disrespectful. Cars are broken into on almost a weekly basis and random people wander throughout the complex (some with firearms). The apartment is supposed to be smoke free but people are often smoking on their balcony or while walking around. We've had three increases in payments this year consisting of charges for a locker room, paying for parking spots, and the utilities for the clubhouse. Management, specifically Jay Mattingly is rude and disorganized. Definitely would not recommend living here due to poor management and the unsafe environment. Most of these "positive" reviews look like they were done by people who just toured and haven't actually lived here like we have.

Disgusting; disappointing. Breakdown: Roaches ...

Scam. lied about available listing - and the poor agent clearly known they had lied, as when we asked them why they wasted our time, she looked at us dead eyed, and could say nothing - as she had been through this routine many times before and knew it was a waste.

I got my motorcycle stolen from the property garage. The gates were open all night because they do not function in windy situations. The resolution of the cameras is terrible and we could not read the license plate of the van that stole my motorcycle. They most likely took the time to use a really loud grinder to break the huge security chain I had. The security guard on duty that night was not informed by management that the gates were open that night. There have been several vehicle break-ins and stolen motorcycles in the past year and nothing has been done to improve the situation. Elevators often break resulting in long waiting periods.

Have lived here for over a year. Terrible amenities, the management company is terrible and could care less about the building, and the staff that works here doesn't care about customer service and most of the time they seem annoyed to help you. It's a good location but overall not worth the disadvantages