We were charged a cleaning fee because I did not to return the apartment "professionally cleaned", or showed evidence that I paid for professional cleaning services before returning the apartment. My wife and I spent 2 days cleaning the apartment using all our cleaning products we had remaining before moving out. Per my lease agreement, I was supposed to return the apartment in the condition that it was given to me. The lease agreement does not mention anything related to returning a professionally cleaned apartment. I have videos that prove that I returned the apartment as clean as it was provided. It is outrageous to charge an amount that was not agreed upon in my lease. When submitting a complaint, the person over the phone justified this by saying that the professionally cleaned requirement was part of the move-out instructions. However, these move-out instructions were not provided to us after submitting a move out notice. I elevated this issue into a dispute and got an unreasonable response without proper reference to the agreement or any additional documents that I was supposed to have followed. In addition, the internet in amenity areas is awful and we saw mice near the trash rooms on the second floor of building 5.