When my husband and I were moving cross country to live in Aurora, we were hard-pressed to find an apartment complex we thought was both safe and decent. In our time here we have been sorely disappointed. -The mail room was broken into within the first few months we were here. Our packages were rummaged through, and management was unwilling to file a police report. They told my husband and me we could file a complaint with Amazon (whoopee). Why the USPS mailrooms don't have cameras is beyond me. -There are 3-4 different places your packages can be at any point in time. If you get a notice your package was delivered, you will be hard-pressed to find it. Furthermore, we have had packages dropped in front of our apartment door stolen, even though the building is supposed to be "secured". Another resident perhaps? YES, we have parcel pending. This has not alleviated our problems. Furthermore, the different delivery people will leave packages upon packages just sitting in the mail room, instead of locking them away where they'd be secure in the oversized locker. -My husband and I adopted two cats, and were slammed with a $800 (400 per cat) non-refundable "pet fee" on top of a $60 per month (30 per cat) "pet rent," nevermind the fact we don't have carpet they can destroy. This is just one example of how we are nickeled and dimed here. -The parking garage is a perk that made us ultimately decide to rent here. The extra cost is built into our rent as a "parking fee." But, if you come home too late, you will not get a spot inside the garage, and instead will have to park on the roof (no protection from hail). If I am paying an extra fee, I fully expect to have a spot inside the garage, at any point during the day. Furthermore, recently my husband got a new car. We got charged an extra $50 for a new parking garage sticker, with the excuse of "Well we won't know where the other sticker is." Excuse me? Pray tell, how is a 1-inch piece of plastic worth 50 dollars? To us, it sounded like an excuse to just charge us more, for no reason. -If you plan to protect your car from the elements in it, be prepared to have somebody with a leaf blower "clean" the garage by blowing all the dust directly at your car. I witnessed a worker walk directly between cars blowing the dust directly on them, as a cloud of dust just settled back down on the cars. - There was courtyard construction that prevented us access to the "easy way" to get to our apartment. We were not informed upon renting our unit we would have to deal with this. Especially considering the movers charged more due to the extra work they had to put in to move our stuff all the way around the building. We were not offered a discount rate for our apartment, even though we were not getting all amenities that were advertised at the time. -Management is extremely inconsiderate with how many times they had to enter our apartment and how much time we got to prepare. Normally this wouldn't be an issue, but management has a "pets must be secured because we need access to your ENTIRE apartment" policy. My husband and I work pretty inflexible schedules, and we were not comfortable leaving our cats in a crate for 10+ hours. So we had to make plans and organize with our work center to be able to leave work early. At one point, one of the inspections was canceled with little notice and then reschedule with less than 3 days notice. This is unacceptable. They also offered no reschedule options, which is unfortunate if you work a shift schedule. -The trash room is a pig-sty and nothing is ever done about this. Residents tend to leave their trash that is too big for the chute in the room instead of taking it outside. It sometimes takes days before the trash gets taken care of. I would not recommend living in this apartment to anybody unless you enjoy being treated like a bottomless wallet, and not a resident or customer that deserves the amenities and service this place charges you for.