During the first year we lived here, numerous changes were made to the complex. The hot tubs were taken out, buildings were remodeled (and often there wasn't access to get into my building and I had to use the emergency exit stairs and climb up 4 flights of stairs), and the garage elevator was frequently broken. The entrance doors to are usually left unlocked (what's the point of having a key fob?) and the garage gates are left open too. Our hallway reeked of marijuana for months on end last winter. We sent numerous emails to management and was told there was nothing that could be done. We even sent in a picture of individuals smoking in the stairwell, and again was told that nothing could be done. Most recently, I came home to a tub full of backed up super filthy water after putting in a service request. When my husband brought this to the office's attention, their response was "I can't imagine that was actually left there"...clearly, not a helpful response. Our request for an emotional support animal was denied DESPITE having a clear letter authorized by a psychiatrist at CU. Spoke with onsite management and received no help after spending an hour speaking with the manager. All that was suggested was, "maybe change the wording in the letter". When I asked what exactly was inappropriate about the wording in the letter (from a licensed professional) she was unable to give me a clear answer. Now being charged for having a pet when she is really a service animal. 21 Fitz said they would only look at our request again if we gave them full access to our medical records at CU (which violates CO laws about service animals). Extremely unhappy to be a resident here.