The boyfriend and I were very interested in looking into this place. We made an appointment for today at 1pm. Arrived on time to be told it will be a few minutes and we can wait because the tour guide just took someone else on a tour. Front desk made it seem like only several minutes until my boyfriend asked how long we will wait. She said 30 minutes. Um..... What? We said why do we need to wait 30 minutes if we booked an appointment? Her answer... "One of our people went out on lunch just now. And their lunch fell on your appointment, but it's CA Law that all employees must take a lunch." Then we asked well why did you schedule an appointment for this time? ..... She literally repeated her answer without apologizing for their scheduling error. You don't need to tell me the damn law lady, we all work and know about taking a lunch...next time you want to inconvenience a potential customer, apologize and own up to the mistake instead of spitting out fun facts. Lack of professionalism. Place looks old and no where as nice as as Irvine, Newport, and other places in Costa Mesa. There is only one guard on duty where you have to check into his little kiosk and it took almost ten minutes due to three cars infront of us. If you have guests over it would be a nightmare for them to check in. On to the next apartment complex!