Worst Experience I've ever encountered in any Apartment complex. Me and my roommate signed a lease to move in October 2017. Less than a week before the move in date we're advised we cannot move in until First week of November even though we already had a signed lease. First week of Nov came around and they pushed us out another 11 days. This caused huge inconvenience and wasted money since we had to keep our furniture in storage. Upon moving in, we were told Elevator would be locked and designated to us to make move-in easy. This did not happen, we requested assistance 3 times during the move which did not happen adding hours to our move-in. Multiple issues arose during our stay. Our names were not added into the directory or security booth for a little over a month. Causing frustration and difficulty for our guests to visit. We've had about 7-10 different service requests put in in the first 10 months of us living there, which were fixed whenever they decided to get to it, at times over a week. Some work orders, got deleted, some got ignored until we made it a point to call a week later. I personally walked into the leasing office and was lied to directly by management saying Maintenance just left our apartment to fix 1 of the work orders. I called my roommate on speaker who was sitting in the apartment and confirmed no one had been there. The member of management heard the response on speaker and said "I believe you" when I asked her why she was blatantly lying to me, she had no response. We also had an upstairs neighbor who had a dog peeing on the balcony which dropped down into our patio. Ruining our BBQ and clothing we had on the Patio. We reported this issue to Management 3 times before it was resolved. The Apartment and complex itself is stunning and beautiful however the management and lack of assistance, cooperation and communication is what ruined our entire experience. Needless to say, we decided not to renew our lease for obvious reasons. And they still found a way to screw us over 1 Final time. When it came time for us to receive our security deposit back, they charged us $167 additional dollars in "Paint". That's right...Paint. We left the walls in Immaculate condition, not 1 whole bigger than 1/4 inch. They encourage you to mount TV's on the wall but then take $167 out of your deposit back. After 2 left messages with no response I finally got a hold of the Manager Matthew, I asked if he remembered myself and my roommate based on all the trouble they've cause us. Matthew acknowledges he does remember all the issues and refused to refund us the $167.00. Please share this message to all your family and friends. I do not recommend this place to my worst enemy.