I am extremely disappointed in having to give such a poor review for 777 South Broad. We moved to Philadelphia from Los Angeles and chose to live here due to amenities that were promised to us during our tour. These promises included but not limited to, 24-hour onsite concierge (which in turn provides 24 hr security), quick to respond maintenance, secure package delivery, secure parking area and the building of a dog run on the roof. Unfortunately, none of these promises have held true. Below are the main frustrations that we are currently experiencing - 1. Management abruptly removed the 24-hour onsite concierge. Now the concierge is only present from 5P-5A. They plan to put a 'tech' bar in the place of the concierge desk, which no one will ever use. Management is trying to cut costs and will eventually remove any presence of the onsite concierge once the 'tech' bar is installed. 2. Takes forever to have a maintenance request completed. The maintenance staff is so nice, unfortunately they are just working under poor management. 3. They installed the Luxor lockers where packages are delivered (instead of delivered to the concierge). On multiple occasions our packages have been put into the incorrect locker and have taken forever to find. Also, some of our packages have just been left out and unassigned. Also, the lockers come with a $50 annual fee that must be paid by the residents. 4. No word of the dog run being built. The 'pooch park' they have in the parking lot is never clean and is always filled with dog poop. 5. The gates to the parking garage have been broken on multiple occasions. Minimal security efforts have allowed someone to get in and snoop around looking into resident's cars. Honestly all our frustrations are now heightened by the removal of the concierge. The building is no longer secure. Anyone can make their way in as the front is rarely managed. The concierge staff was what made this building great and it was a huge mistake on management's part to remove them. Not only did you remove your resident's sense of security but you removed the people who instilled a feeling of community here.