Stephen B.

When we were hunting for apartments, 777 S. Broad was a real standout in terms of the sense of community that we felt talking with other renters, the concierges (more on that later), and the leasing team. The vibe was 100% upbeat, friendly and positive. This was largely due to the super efficient and genuinely friendly concierges on-site 24/7. And additionally, the amenities and apartment were a good value for the rental fee.We got some hints of things to come after a few months. For as friendly as the staff, housekeeping, leasing and concierge's were the communications from "management" Aimco777 (that's how they sign off on their emails) was cold, authoritarian in tone, and most often fairly cryptic.One of the downsides for us was the location of the building. Not really centrally located in town, but also in a bit of a dodgy area. There is consistently a police cruiser parked next to the building on Catherine St. A stranger was chased off our parking lot last week, and was seen again hanging outside of the building. I would not walk alone as a woman around the building at night. This was not a major concern until the building mgt. discontinued the 24/7 concierge services we enjoyed for safety as well as convenience last week. The change was conveyed via another very cryptic email, trying it's best to put a positive spin on a major life change for the tenants. The concerns are there is no one to filter people who might tailgate in behind someone walking or driving in. As well as concern for first responder's who would have to call a central dispatch phone number answered off site to gain access to the building. This is a huge concern given the location of the building. As a result of these changes and the way they were represented and conveyed the whole tenor of the building's community has gone out the window. And the older people who live here are truly scared. It is not what they signed up for.Management will counter that they've just installed an extensive network of cameras around the building. Which is great to play back and watch a crime or assault after the fact, but does nothing to stop or deter it. I have no doubt Management will respond that they still have 24 hr. doorman service, "just altered" as they did to another negative review. That is an extremely disingenuous statement because "altered" means someone is remotely located to answer the phone and the less than honest statement they've made in the past that their leasing agents will act as concierges/lobby attendants. Which is a stretch as their #1 and #2 jobs are renting apartments. So, just more of the spin and cryptic communications from Aimco777 Management as referenced in the beginning of this email.So, if the safety of a doorman building is on your checklist. You may want to reconsider making 777 S. Broad St. your home.