I'll second what David S. has written about Bank and Boston. When I first moved in, the apartment and staff were great, particularly maintenance (Ron). But when the management changed over, it quickly went to hell. At first, it was little things: hidden fees -- Joe, with whom I signed the lease, quoted me $40-50/month for utilities (water, trash, gas, etc.), which, given what kind of unit I was renting, I found plausible, maybe a bit more. But a few months later, I found a surprise $150/month, including for gas/heat in ADDITION to what I paid with Xcel Energy. There are other maintenance issues, but I don't want to get too specific in fear of retaliation by the staff.Then came major problems. Bank and Boston is not a secure place to live. The old management supposedly had a security patrol, but I do not believe they do any longer, if they ever did. While I personally have never actually seen drug deals or dealers in the apartment complex, I don't doubt what David is claiming for a couple reasons. On weekends, there are often broken bottles, peanut shells, and other debris that litter the outside and inside of the elevators, hallways, and building. A few weeks ago, upon returning from a short trip out of town, I discovered that my complex had been LITERALLY broken into; someone had smashed the glass and PRIED the door open, bypassing the magnetic lock and DOUBLE DOORS, and probably wandered all about the building. While I understand that it's urban living, and believe it or not, I've lived in more dangerous areas, most of the individual apartment doors are secure only through a lock and key, and some of the older units have pretty flimsy doors. It would be unfortunately pretty easy for an assault or, heaven forbid, worse to occur. (And we're not in summer, yet.) That's why I'm actively looking for another apartment. Attempted break-ins in cities do occur, but it is the apartment complex's responsibility to ensure a reasonably safe environment. To be fair, Ron and his staff did fix the main door within a day, but there was absolutely no communication by the management with the tenants who, like me, were understandably unnerved. Like in David's account, I also heard shouting/screaming at 2-3am a few weeks ago and during the hours of 6-7pm only about a week ago, to the point where I nearly phoned the police. Late at night, you can hear people wandering the hallways -- some are (drunk) tenants, some are definitely not -- homeless, drunks and quite possibly, dealers. Since the homeless in the area are especially hostile toward women and foreigners, it's a ticking time bomb. Supposedly, there is a security patrol hired by Bank and Boston to prevent this type of thing, but I have neither SEEN nor MET this individual. None of the tenants, to my knowledge, have a phone number or professional access to the person whom, presumably, our rent pays to secure the building at night. Of course, they want to add a code directory outside of the building to search for tenants (for deliveries and such) -- does anyone think this is a good idea given their level of security? Why should I pay $2000+/month to stay in a place where safety is not a top priority? Finally, the management is extremely apathetic and unprofessional. Stephanie, Ron, and Joe were great, but sadly, only Ron is still working at B and B. Ron, the maintenance staff, and the cleaning lady are the only ones who demonstrate a modicrum of professionalism, service, and politeness. Some of the new/junior office staff make an effort to resolve problems, but others, including senior staff, are downright rude and condescending, and even occasionally try to intimidate tenants into keeping quiet about major problems. Although they leave messages for us (and pretend on Yelp) to "contact them with issues," i.e., ICanHelp, they either do not answer for several days or weeks, sometimes not at all. I think the fact that several of us, on and off Yelp, have complained about the same sort of issues lends credence to this general lack of accountability and professionalism. It's a shame; B and B could actually be a nice place -- it's near the tram/rail, it's in the middle of downtown Denver, is next to two of the best restaurants in town, and near several shopping malls and hiking/running trails. It's not the property or even the occasional incident. It is the management who is dragging B and B down to essentially a slum: they have shown their tenants that they DO NOT care about their safety or well-being, which is, for ANY business, a priority. If they want tenants who can afford the rent every month and take care of the property, then they should change how they conduct business. If, on the other hand, they want the wrong kind of people, then by all means, feel free to continue. Businesses attract what they present.