Communities

The past 3 months have been a nightmare. They're renovating all the apartments which is fine but taking way too long for it. The noise starts at 8am Monday through Saturday all day until 7pm. We are exhausted, our animals are scared and changed their behavior and it is just stressful. They came to replace all of our windows and bothered us 3 more times to check if everything was completed- couldn't that have been checked only once? I'm so so happy when our lease is up so we can get the hell out.

Parking is awful. Trying to park past 8 pm is a struggle none the less. The community here doesn't seem to care for any rules set forth by the leasing office. When I first moved in I was told that this was a Smoke free complex, the second I parked the moving truck I see 2 separate groups of people smoking outside my soon to be apartment. Noise complaint are ignored at Bent Tree so if you are naturally a noisy person this is the place for you. I've probably submitted 10 noise complaints and that doesn't do anything. Overall I would recommend not living here.

My partner and I lived at Bent Tree Apts from Mar '22 to Jan '23. We terminated our lease early because it was that bad, so bad that we paid hefty termination fees to get out. Tip: get a lawyer to look at your lease before signing anything!Before our move-in day, we were unable to get in contact with the leasing agent that coordinated our move-in. We later found out that our leasing agent left the company and forgot to transfer our information to another agent. Our move-in day was also on a Sunday so the leasing office would have been closed. Good thing we kept bugging them about it--otherwise, I'm convinced we would have never gotten our passcodes while still getting charged rent. Within the first week, we noticed evidence of previous water damage all over the apartment unit (e.g raised flooring, cracked walls, water stains). There was also an ant infestation that came from outside our first floor unit; we had to seal the trim with tape to keep them out. Another issue is that there is a shortage of parking spaces. We paid for general parking spaces every month but were not guaranteed spots after 7pm. A few months later, our ceiling flooded with sewage water near the HVAC vents on two separate occasions. This explained where the signs of prior water damage throughout the apartment unit came from. Another big concern was that the maintenance team entered our unit for an unannounced VA state inspection. The maintenance team told us at the door that they knew some units did not receive a notice, but they still apparently needed to enter that day anyway. Luckily, we happened to be home at the time and were able to calm down our anxious dog. If this is a routine state inspection, shouldn't they have known about this for a while? Why couldn't the maintenance team have rescheduled the inspection when they realized that some units were not notified? We felt very strongly about this because we had a lot of concerns about our rescue dog being home alone with any strangers in the unit. When we brought this concern to the attention of the leasing office, they told us that all units were absolutely notified ahead of time. It took a lot of persistence on our end before they finally checked their e-mail distribution list and realized that some units indeed did not receive the notice. However, instead of apologizing for the gaslighting, they shoved this under the rug and promised not to do this again. Except it did. Needless to say, we lost all trust in Bent Tree after this experience.There was a drain in the hot water heater closet that collected the runoff from the HVAC of all the units above us and it constantly dripped with water. A sewage smell appeared every 2 weeks and it permeated throughout the entire apartment. There were random fees added to our invoice every month; however, we don't know where that money went to as they never did any landscaping in the Fall or Winter and only raked the leaves twice the entire season. The complex was hideous with all the leaves that would rot in the grass and encourage snakes to hide underneath (and yes, we did see snakes).Bent Tree's online portal is also a mess and you can't track what you're being charged for as the charges are not listed in any sequential order. As others have mentioned, we received an automated message that our batteries for our door lock were dying and scheduled a date and time to have replacements dropped off. They were never delivered and we had to buy our own out of fear of getting locked out of our apartment. We confirmed later with the leasing office that their AI assistant rarely works. Maybe they have it figured out by now, but I wouldn't get my hopes up on it. Overall, terrible experience that negatively impacted our quality of life. You could rent a better apartment at a similar price point that comes with fewer headaches.

The parking is horrible! They first charge for it, then you have only a specific spot to park in, you can't even choose. It's always far away from where I live and on top of that the maintenance teams keep parking their trucks in multiple spots and I can't even go inside until I find one and get them to move.

horrible maitnence speeds. and then they do very loud maintenance early in the morning when people are trying to sleep. never any nearby parking spots. the complaint list goes on and on. ready to terminate lease and get out of here

Some staff are friendly, maintenance staff don't seem to care, good location. The apartment buildings are a very old, and something breaks on a weekly basis.

The new management is worst ever I experienced. There is not enough maintenance staff. Any emergency maintenance, we have to wait for 3-7 days. They don't pick up the phone from tenants and also do not reply the phone. Office staff do not keep the record properly too. Last month, they misplaced the check (rent) and sent another letter with late fee. When we went there and asked about the situation, they said, "you gave me the check but I did not accept, so you have to pay rent but we could discount the late fee." What the reason, they did not accept that specific check and discount the late fee? But accepted all other checks. There is no CCTV camera and receipt for proof. I highly recommend them to set up CCTV camera. On 05/08/2018, there was baby shower at my apartment, I asked the visitor parking for my relatives but they denied to provide visitor parking, so my guest unable to participate in baby shower. Office manager (Sonia Anzar) was so rude and treated me as animal (pet) like animal does not have friends and relatives.

As I look at the google reviews... I see that I am not the only one who feels that AIMCO.... ESPECIALLY THE DISCONNECTED CEO.. places profit BEFORE the resIdents' comfort, security.... AND SAFETY. The minion named ""George" (I am actually laughing right now because he has the perfect 'minion name'), seems to have some kind of response to every critisism.... and, yet, never takes responsibility. The CEO, who is hanging out with his republican rich friends on his yacht right now.... and couldn't care less about what is actually HAPPENING TO REAL PEOPLE... who HE SHOULD CARE ABOUT (FOR BUSINESS PURPOSES)..... trained "George" well. "Avoid those regular humans AND DON'T get caught up with THEIR ISSUES, GEORGE, while taking their money. Write a bunch of comments that make us look like we care! While making passive aggressive remarks! I NEED MORE MONEY! Good job George. Here is your bonus thst comes straight from the mouths of our tenants children!!!!" CHECK OUT ALL REVIEWS ON ALL WEBSITES before you sign a lease with Bent Tree! The only reason that I don't post this review on other websites is because I am aware of the lack of ethics going on with the management company... and, I need to maintain housing. I fear "retribution" that will actually be "retaliation" if the CEO and his minions find out who it is that spoke.

Overpriced as hell for its quality. Floors are uneven. Charging ports are cheap and loose and will pop out so bugs can just crawl in through the hole. 1600 for a one bedroom. Horrible sewage system. Do not rent here.

I moved because of the new management and their new policies. They told me if I kept the apartment until Sept 1, I wouldn't be charged an early move out fee. I physically moved on July 27. Turned in the keys on Aug 28, got a bill on 9/4 and they did charge me a fee. I disputed, but to no avail. Then low and behold on 9/20 I get yet another bill from them and them telling me they are sending me to collections. Not to mention, my water/trash was $118 and I WASN'T EVEN IN THE APARTMENT!!!! I am still disputing. Their move out team is REDIC...They took pictures of the wall where the couch and bed was against them and want me to pay $115 or 125 to paint. They are going smoke free, I am a smoker, you have to paint anyways!!! This is the WORST community to live in with HORRIBLE customer service....choose some place else to rent, trust you won't regret the decision.

I do not recommend this place, it is very dirty, there are many animals.

Its been 2 month since I moved in and my experience here has been horrible. I am getting hit with hidden fees like crazy. --You have to pay for their delivery service to the locker (one time fee) which they still deliver it in front of your door--The gym is being renovated but you have to pay for that service (not even prorated) even when you can't use it.--Electric service pay separately to Virginia Electric however... you get hit with the prorated service for the day you didn't set up an account of $50 one time service fee on top of that $5.25/month service fee for god knows what.Below is some of the charges from the statement (copied and pasted)--Vacant Service Fee 06/04/2019 - 06/11/2019 $50.00--Service Fee Conservice is a service provider contracted to prepare monthly statements and provide conservation resources. $5.25--Acct. Setup This is a one-time fee to setup your Conservice account. $10.00--Energy Conservation Fee 06/04/2019 - 06/06/2019 $2.00 (not even sure what this is and this is monthly or in the future going to be higher)PLUS$15/month per car for parking (not enough parking spaces...good luck)$50 for locker delivery service (they still deliver to door)$14.33 for insurance (if you get it through Bent Tree)PLUSWater Base ChargePest ControlSewerSewer Base (different from Sewer charge)TrashWater (difference from water base charge)I am not saying all the charges are not reasonable however, the hidden fee and one time fees are ridiculous.I currently pay $1500 base rent $30 for 2 cars $14.33 for insurance = $1544.33+electric+all those other fees will run you about $1750 minus the one time fees for everything.BEWARE!!!!

If I could give less than 1 star I would. I am very laid back but I would not recommended this apartment complex to anyone! I moved in a year ago because the rent was low. I quickly found out that there were a number of hidden fees that I was not told about, which made paying my rent difficult. There were little things in the beginning that bugged me. My apartment was blowing cold air when the heat was on. I put in 3 service requests and each time the man who came put my heat up to 98 degrees and said it clearly worked fine. Then, they decided it was time for a new gym and leasing office, which, after 5 months is still not up and running, yet were still paying to have a gym which is not built yet. In April, there was a fie in which a man passed away. I have talked to a number of residents that were in that building and said no alarms went off and people actually drove to the local fire department to tell them what was going on. This was concerning to me so I went back to my apartment and realized my smoke detector was from 2001 and was not working. I also had no sprinklers in my apartment and no pull fire alarms in the hallways of my building. I went to Sonia the manager about this. She told me it wasn't that big of a deal and I was overreacting. She informed me that the building is up to code because they are following the code of the year my building was built which was in the 1980's. I asked to get out of my lease and she told me no because although I lived across the street from the big fire it was not my building, therefore I had to wait it out. I then talked to Aimco who also told me there was nothing they could do. I had Sonia and a representative from Aimco come to show me where my pull fire alarms were. I was informed that I had to go down 3 flights of stairs and to the building next door and pull their alarm. Which to me sounded ridiculous! But, no one seemed concerned, only me. In August there was a fire in my building. The alarm was pulled but because my specific "breezeway" did not have a pull fire alarm I had NO IDEA there was a fie until I went to take my dog out and saw 4 fire trucks outside my building, saw the fire hoses, and heard the alarms. Just a heads up, you need to figure out a way to be safe for yourselves if you are living there. You will get ZERO help from anyone in the management. Luckily, I have moved to a much better and much safer apartment that is NOT owned by Aimco and who actually care about their residents.

New change of management companies = terrible service. Moved out about a month about to Bell Fair Oaks - much better service. Both my boyfriend and myself had tried via e-mail and phone to contact them 7 times over the past two weeks regarding the move-out inspection follow-up without any response at all. The management company before had their faults, but was at least responsive. The previous maintenance team even came out after hours to address issues for us. This new company could care less if your unit was on fire. For the price you pay for be in Centreville for God's sake, you think they'd give a damn about their residents.

The location is great. Everything else sucks.

Updating this review to give a bit more transparent information:-there have been a couple nights where there have been 0 parking spaces in the entire apartment complex. I had to park in a fire lane, and emailed to say I was parking in a fire lane and never heard back. Reminder that you pay $15/car per month just for basic parking.-constant construction is going on. We have had people doing some construction on our deck without any type of notice. Just this morning I heard some noises outside and found someone on the deck with a ladder. Again - didn't receive any type of notice or time frame for this to be completed, and my screen door curtains were not closed.-our door will not completely shut to them point of it jamming nearly everytime we try to close it. If you're moving in, I recommend buying something to seal the door and also have something for under the door to stop air from coming in. We can see right through our door currently. We also still have water damage on our ceiling that we were told would be fixed back in July.- I have really tried to be patient and understanding, but I regret moving here every day. No one has reached out to me since our move in to discuss these concerns. I very strongly advise you to look elsewhere. The cost seems cheap, but our rent has gone up a lot more than we were initially told, and the itemized statements are extremely hard to understand/disorganized. I really hope something changes very soon. Again - I'm not one to take the time to write bad reviews, but this living situation is pretty bad to say the least. I have been a resident at Bent Tree Apartments for a little over 2 months. Pros: -convenient location to 28, 66, etc. -maintenance team rocks, and is very friendly and efficient-dog park for dog lovers and owners-pretty neighborhood with lots of trees and paths for walki Cons:-hidden fees everywhere. Our base rent for a 2Br/2B is under $1,552, but with water, trash, sewage, parking, etc it equates to ~$1,670. This doesn't even include the $300 admin fee we paid for a gym that isn't open, the $50 locker fee for packages that are still delivered right in front of my apartment, $50 charge of each pet per month, $3 for pest control when there is a big bug problem, and my separate bills for internet and electric. On top of that late fees are charged the day after you miss rent and they charge $100. There is NO grace period whatsoever (in the lease agreement)-floors are so uneven we can't even put things on our shelf without things rolling off. Water damage on ceiling hasn't been fixed, and we have reached out multiple times. -super loud environment. We are located right next to a major road which factors into noise, but additionally the walls are so thin you can hear your neighbors very easily - even them turning on the shower -little to no visitor parking, especially after 7pm. They provide about 15 spots total for visitor parking for the entire community, so if you plan on having guests over, they likely won't be able to park there unless they get there very early in the day. -has no communication about lease or move in info until the day before I moved in. Received the finalized lease document less than 48 hours before move in. I hate writing bad reviews, especially because my boyfriend and I were so excited to live here. We will not be renewing our lease and we urge anyone to read this and think carefully before renting. Hopefully things change for future renters because it really could be a nice place to live.

This apartment Complex has gone downhill fast. I would advise anyone thinking about moving into this complex to please think long and hard before doing so. I've had nothing but bad experiences with the current management and maintenance team. On May 21, 2018 5:54 PM, I submitted an online service request for my dryer that stopped working. After 4 days, still no one from maintenance had shown up. So,I submitted another request on May 24, 2018 at 5:06 AM. That morning I went to the rental office and personally complained about how long it has taken to get maintenance to my apartment to fix the dryer. The girl in the front office stated she'll let maintenance know to "stop by." A few hours later, someone finally showed up. The Maintenance technician that showed up informed me that if he was not able to fix the dryer he would pull a working dryer from another apartment. I left that day for vacation and received an email stating the dryer was fixed. I returned home on June 1, 2018 8:00 PM from vacation. A letter was left in my apartment saying the problem was fixed and it had something to do with the timer knob. I went to use the dryer, that was supposedly fixed, and it was still broken. You would think they would test it out before telling you they fixed it, but that was clearly not the case. I made another call and was told that the maintenance supervisor would be at my apartment Saturday morning to fix the issue. Saturday morning came and went. I stopped in the rental office, once again, to address the issue of not having a working dryer for weeks and they informed me that there was nothing they could do until possibly Monday. I informed the rental office that their answer was unsatisfactory because I needed a working dryer to wash and dry military uniforms for work on Monday. How can management can allow a tenant to be without a dryer for several weeks? They had the audacity to tell me to take my clothing to a laundromat and to bring them my receipt to "pay me back" or to wash my clothes in my apartment and that they would let me in to a vacant apartment to dry my items. In all of my frustration I ended up looking up YouTube videos and fixed my own dryer. I'm sure someone from the apartment will read this post and find a way to charge me money for having to do their jobs...

It was so incredibly loud. I could hear every footstep of my upstairs neighbors reverberate through the apartment. I could hear their dogs running back and forth. It literally makes you feel unsettled and on-edge in your own home. The staff are nice, though!

Be very wary of the new management company (Aimco). Bent Tree was previously managed by Lincoln Apartments with whom I had a good experience. I lived at Bent Tree for two years and Aimco took over during the last month of my lease. They used a photo of someone else's laundry room to try and prove that I did not clean my apartment (I did. I left it better than I had found it) and claimed a "hair" was left in the medicine cabinet resulting in a cleaning charge. Only after threatening to take them to small claims did they waive the charge. The apartments are good and the community is nice but the new management is to be avoided.

Worst apartment I've ever lived at. They've gotta rid of visitor parking, tried to illegally make me move into an apartment hat was under construction. Rent is not worth it, there is no parking, management office is literally insane. Move anywhere else.

I would rather sleep in the street with the homeless than leave in this property.... The worst management ever... you can hear your neighbors what they are doing through the walls... that's how bad these apartments are

These apartments are made from hopes and dreams. I had a huge gust off wind come through my window and its closed. Build quality of these apartments are terrible and rent keeps going up for some reason; its not like the apartments are getting an upgrade. Its 4 in the morning....do you know how mad you gotta be to wake up from a gust of wind at 4 in the morning and write a review.

This apartment community is the worst I moved in to become close to work and the staf was so helpful to move me in. But once I moved in it was a nightmare they don't have parking for the tenant Instead they build only payed parking spaces and there is no street parking I had to beg for devices at my apartment for three months and when I contacted the manager expensing my concerns she was upset about it. The halls are dirty and no one cleans them . The staff is unprofessional and I was getting prank phone calls because I complained and the staff was entering my apartment when I was at work without notice I had a hidden camera I had to move from the constant harassment.

Bent tree managements is the worst! I am glad I moved out of this horrible place! They overcharged for everything! They could care less about listening to the renters and doing what's is fair. I was charged $75 for blinders I requested to have replaced a while ago. They didn't do their job and then I was charged after move out? Apartments are old! I had horrible allergies while living here. Thin walls and divisiones across apartments I could always hear the neighbors from upstairs! They always charge a 125 cleaning fee after move out. Even thou they say is optional! Do your self and find something better than this old apartments being managed by an abusive company like Aimco!

I was a resident at Bent Tree for almost 6 years. The conditions there became increasingly worse over time. One of my biggest concerns was the handling of community trash collection. As large trash dumpsters and a huge compactor were near the front of my building I was forced to see (and smell) this mess every day. I did not want guests to visit because of how embarrassing it was. I'm sure it is a very unhealthy situation as well. The conditions of the common areas was a problem also. Whereas other apartment complexes have cleaning crews that walk the grounds regularly, keeping the grounds clean, this complex absolutely did not. I could go on, but you get the gist of it. I would not recommend this complex to anyone.

Just I can tell you horrible management and shoddy apartments. You can hear neighbors voices even the siphon. You wont find a parking spot after 7 pm.if you are willing to wait a month to unclog your clogged sink, welcome to Bent Tree Apartments. I m sure you will not do it.

!!!DO NOT GET ROPED INTO SIGNING A LEASE AT THIS APARTMENT COMPLEX!!! I have lived in a Bent Tree for the past 4 year and cannot WAIT to move out of here. Since changing management companies, the quality of service and living has sharply declined. For starters -- they charge you to store your incoming mail. They make it mandatory to use their package storage facility and if you can not pick up your mail within a week, they ship it back to the sender. I'm a frail girl: Part of the reason I opt for shipping is so that my 50 lbs packages arrive AT MY DOORSTEP. Not 1000 ft away at the leasing office. It's ~impossible~ to find a parking spot once the sun goes down. Since the implementation of their new parking policies, be prepared to walk to the nearest shopping center about 10-15 min away just to secure a spot for your vehicle. There was a fire here just weeks ago that ended with someone dying. This required management to send out a bunch of inspection notices to make sure all the fire alarms were in working order... both times, not a single maintenance crew member stopped by to survey our equipment. Managers are rude and it's next to impossible to get in touch with anyone via phone. I can not exclaim how glad I am my lease is ending, y'all! If you value your living experience, DO NOT MOVE HERE. PSA TO ALL CURRENT UNHAPPY RESIDENTS: I know there's plenty of unhappy residents scrolling through the reviews right now.... Here's a word of advice: Once you get the 60 Day Notice reminder, immediately submit it. I made the mistake of waiting until I secured another property and now I'm stuck paying for an additional 47 days in rent. Although this is near the bottom of my list of complaints, it will leave an incredibly bad taste in your mouth. I'm order to avoid this predicament, learn from my mistake and PUT THAT NOTICE IN! Lol!

We have been living in this complex for about 1,5 months. Even though the leasing office rep who was signing us up and worked with us was very responsive and nice, there were so many issues with everything else. There has not been a week when we wouldn't have to go to leasing office or submit the requests for maintenance. Initially, when we came to check the apartment, there were issues with a lot of things (so it wasn't inspected by their staff). We filled out the inspection sheet but still not everything had been fixed until today, even though we brought it up few times. I guess as long as it's not life-threatening, they don't care about your comfort. It is just an old complex poorly maintained. We were happy that we could lock in the rent for more than a year prior to moving in, but now we wish we could move out...

Since the change in ownership, the leasing office is slower than the previous leasing office staff. Not that that either were responsive, but they have no idea how to finalize a lease or check that you have renters insurance correctly. Then they want to put the responsibility onto the people renting and charge them an additional $300 per month because they can't update their systems correctly. Then they waste your time by making you verify your renters insurance by having your insurance company call them directly confirming that you have renters insurance, but still can't update their systems. They don't return your calls or emails so the only way to get something done is by waiting in their office for 30-60 min only to hear them tell you they are sorry but need something else. Professionalism is not a word in their dictionary. Update: Been a while, not much has changed since. Appliances will not be replaced if they "run". I wash dishes by hand because they refuse to replace my washing machine because it "runs" and they have the nerve to tell me I need to rinse dishes before putting them in. You think I don't know that . I put dishes that are completely clean in, wash it, and it comes out dirty. Can't wait to move out in 4 months. PS. Good luck having guests over with their small a** visitor parking. Guests will probably get towed parking in other spots, unless you want to park at Spa World and walk over Update 2: Washing machine still leaks and doesn't clean properly. Every time I call the office they just send a "maintenance" person to run the washer and leave. Good luck with any water damage, I will not be held liable for it.

DO NOT MOVE HERE!!! First and foremost, it is evident that the sole focus of the company is making money and charging fees wherever possible. Instead of fostering a positive living environment, the management seems to prioritize finding new ways to extract additional charges from the residents. Furthermore, so-called "remodeled" apartments are nothing short of disappointing. The management's definition of remodeling appears to be limited to a hasty paint job, with little attention given to actual improvements. The lack of quality and attention to detail in these "remodeled" units is disheartening and misleading, and we're left with subpar living spaces. In addition to these issues, the overall level of organization and professionalism within the company is severely lacking. Communication from management is often inconsistent, delayed, or entirely absent, leading to confusion and frustration among residents. Lastly, newly implemented assigned parking system has been nothing short of a nightmare. It seems as though there was little thought or consideration given to the placement of assigned parking spaces in relation to the corresponding apartment units. Instead of ensuring proximity and convenience for residents, the assigned parking spots are scattered randomly throughout the complex, leaving residents to trek significant distances from their parking space to their apartment unit. This lack of coordination and planning demonstrates a complete disregard for the comfort and convenience of the residents. Save yourself the headache and do not move here.

if your looking for a place where nobody knows whats going on or whats happening this is the place for you. you need a question answered? that will never happen. you want to move parking spots? its going to be like pulling teeth. please spend extra money and go somewhere else between ALL THE HIDDEN FEES and broken amenities ITS NOT WORTH IT!!!

Parking here is a HUGE problem. I've lived here nearly 6 months and every time I get home after 9 pm I have to drive to the other side of the apartment complex to park (a 15 minute walk to my building). If I arrive after midnight I have to pray that someone is leaving because I have literally not found parking multiple times (to the point that I literally go home, PARK, then UBER places cause finding parking is so insanely frustrating after a long shift - I work two jobs a 9-5 job and as a bartender). Maintenance is also a huge problem. My heater broke in December and I put in a ticket and went to the office (because otherwise it would have taken weeks for them to come out, and frankly I am not keen on letting my apartment stay at the 20 degrees Fahrenheit my thermometer was reading). The first maintanence team told me that the heating system was broken and they couldn't replace the entire thing (as itll be too expensive and they'd need administrative permission) after imploring them to fix it they explained they didn't think they'd be allowed to but they left to ask. After a couple hours a second team came back and closed all the vents forcing the little heat in the system into my bedroom and told me 'they were done and fixed the problem'. Obviously this isn't a fix, the first team came back after the second left and explained they weren't allowed to replace the system because itll take too long and itll be expensive. Luckily this winter wasn't terrible, but to this day my heating system is pretty wonky and I have to blast it to have a decent temperature in my apartment (electric bill due to this went from 80/mo it was in November to 200/mo just to get my apartment at a constant 67 degrees). Some maintenance workers try really hard to fix problems (notably Percy and Miguel) but others seem to have given up at this point and don't really care, so be wary. The grounds are pretty dirty due to their lack of trash containers, and their "valet trash collection service" that is mandatory sucks. You also will constantly get spammed by random newsletters and I assume companies that have a partnership with Bent Tree. I suspect that pests will become a problem once spring warms up more. My apartment is very clean (I clean-mop-sweep everyday) but when I was sweeping my floor yesterday I noticed three ants scampering around as well as a beetle. Though this is the first and only times I've seen pests inside the apartment, I assume that the fact a beetle was able to make it in when I keep the apartment locked down and clean constantly (never open windows or doors unless I am walking in and out) shows that pests will begin to be a problem. As noted by someone else Bent Tree does has numerous fees and honestly if they can get away with charging you more I wouldn't be surprised. The apartments though cheap are poorly made (I used to be a home remodeler and I noted that my 'hard wood floors' were already peeling after being installed 'a month before I moved in' and that the double windows are ancient and poorly installed). When my neighbors upstairs were moving in the ceiling shook and I had a lot of white dust and paint on my furniture which I had to clean up. Honestly I wouldn't recommend anyone to live here unless they are on a budget and can put up with all of this. I will probably be moving out as soon as my lease terminates because frankly I would rather commute from Sterling to my jobs in Chantilly than to put up with this place again.

This Place is straight up garbge they charge you $50 for a little package.

The parking space is very limited. You can waiste your money to reserve a spot or waist your time trying to find a spot very far away from your unit, if you can find one. There should be a warning about the limited parking before applying for a lease. On the contrary, I was told by a staff member that there was plenty of parking, but that is not the case. I guess lying is one the selling strategies use by the leasing office.

I truly wish I could tell you how excited we are to leave this dump. I have never left a review for any product, service, or business, but felt it so important to let everyone know our experience so that you all will not make the same mistake we made by living here. The price is cheap and there is a reason for it. First of all, our A/C was made in 1986 and of course it broke and the maintenance staff said, "it should still be working." It took a week to get it fixed and my roommate had to complain 3 times before the incompetent maintenance staff fixed it. There were rodents living on our balcony. No more words needed for this. Our neighbor is raising a stray cat. This cat will sit outside his door and meow until he comes out and feeds it. The cat blocks the stairwell, which is not very great to come home to as someone who is terrified of cats. There is constantly vomit on the stairs outside and it is never cleaned, and then stains the stairwell. Not to mention the stairwell is dirty enough and has never been cleaned in the first place. Our apartment has the worst smell. It's terrible because you get used to it (which is gross), but when you walk in for the first time, it hits you and is not welcoming. I am not sure what the smell is but trust me it is horrible. The staff are absolute morons. I cannot believe the things I have heard them say while residents are in the office. They are so immature and have zero customer service. They do not offer you a chair when you come in and I actually knelt on the floor for 20 minutes and was never once offered a chair. They have no regard for their residents and I truly believe their entire staff needs to be turned over, with the exception of Chris. The worst part about this place for me is the unbelievable amount of bugs. I find at least 3 spiders in our apartment every day. It is so frustrating because I cannot go to sleep sometimes because I am imagining all of the bugs that are crawling around me. I called and complained and they said they would come spray, but that did nothing apparently. Please PLEASE do yourself a favor and take my advice. I have never left a review for anything before. That's how unhappy I am here.

I cannot wait until my lease ends and I can move out of this dump. I would have given this place about a 3.5/5 under the old management. Under the new management though, even 1 star is too much. They changed the visitor parking policy so that you basically cannot have a guest stay more than 3 days a week, and if the visitor parking fills up, then sorry, guess your guest can't stay. There were not issues with parking before. Worst case scenario is you had to walk a little farther to get to your apartment. It's ridiculous. There also has been a big increase in the amount of trash I have seen around the apartment complex since the new management took over. It's not just trash either, but dog waste as well. When I brought this up to management, they basically ignored me. I had to email them at least 3 over the course of a few days before they finally had someone clean the trash up. While on the topic of being ignored, chances are you will have to email management multiple times before they even respond. So yeah, don't move here.

Update: Still the worse and I won't be renewing my lease. Just awful! Except the maintenance team. The maintenance team is awesome! They are extremely responsive and get things done. This property does not deserve the dedicated maintenance team they currently have. I hope one day, the maintenance team realize how good this are and leave this property... Awful! So before I leave, I will post pics of how the Apts are old and deterating. They don't care that the ceiling looks like it's damaged by water. It's really sickening.. STAY AWAY! I AM TRYING TO SAFE YOU A HEADACHE! P.S. the reason they can't find me in the system, is because they messed up my rental portal. So I had to give them a 2nd email that I don't use just to be added. Since the office worker couldn't find it or knew what to do... So unprofessional and not trained... Garbage! RUNNNN!!! Update: It's worse now then 11months ago.... Don't live here! Management is the worse! More of the staff are not professional at all and lie. Not all of them. The manager is a joke and never is available or calls back. Apartments are not kept. Stay anywhere else but here! They make you pay for parking and after the 1st, rent is late and they add a fee! No grace period.

If Hellish customer service is what you're looking for then look no further! My overall experience at Bent Tree was full of mislead information, and also a 3 month late notice that the carpet had to be replaced once we moved out. The carpet was a year old and looked perfectly fine, however they felt the need to scam us out for more money. Do yourself a favor and look somewhere else, this place is the taint of apartments in Centerville, Va.

WARNING! WARNING! WARNING! Do not even think of living here! You will be completely ignored & DISRESPECTED by Management once you sign a lease. Management also has terrible customer service. Like other reviewers have commented this place has a serious mice INFESTATION- SO GROSS!! Do an about face & RUN THE OTHER WAY.P.S.- They have those stupid little digital front door locks & they will ABSOLUTELY ENTER YOUR HOME WITHOUT FIRST NOTIFYING YOU AND GAINING YOUR CONSENT. Good thing I had a camera in my house or I would have had no clue they entered my home.

Avoid this complex. The new ownership is not interested in improving the quality of life at the complex as they are increasing their profit. Since taking over, they have reduced the number of parking spaces by creating additional un-covered "Reserved" spaces trying to force residents to pay - especially, if they are unfortunate enough to work hours that have you returning home after 8pm. At that time all the free spaces are taken. You rent an apartment with the realistic expectation that there should be adequate parking to accomodate the number of residents, not drive around for 45 minutes hoping someone has to leave and you can grab their spot - like a perverse game of musical chairs. And heaven forbid you should park in one of the unrented vacant "Reserved" spaces, you will find your self paying a $165 towing charge after tracking down your vehicle's location. Trash "valet" is a joke where tenants leave their trash outside their door - many all day for the 7-8pm pickup. And if the bags break when they are "valeting" them to haul the trash away, they just leave the dirty dipers, spoiled trash laying in the halls waiting for someone else to pick up. Lights in stairwells go months before being replaced and the piled up trash around their dumpsters has to be a health violation. I am moving out as soon as my lease is up as the frustration, hassles, cavalier management attitude, maintenance requests that take 4 weeks to address, is not worth the $100/mo. you might save. But if you would like to pay for an apartment, pay for a guaranteed parking spot or even pay monthly for a plot to grow a garden, this is your place. It just won't be mine.

I will be writing series of reviews regarding bent tree apartment. we lived for total of 3 years in 2 different units. On the 2nd unit, we lived for less than 24 month and we were charged for 30+ months worth of carpet damge, appx $17 per month based on their calculation. Staff/manager was very reluctant to explain/discuss the matter but to present you with "INVOICE/BILL". We were present on the final walk through and inspecton day and no such claim was mentioned. Existing carpet when our rent started was NOT new so it probably was in a condition to replace from normal wear and tear. I didn't have to pay for the carpet on the previous unit that we lived in, but had to pay for the 2nd one regardless. I BELIEVE MANAGEMENT HAS BEEN CHANGED SINCE THEN. As those of you who read not just my review but others below, you can conclude that last tenant who stay in the unit will have to pay for the carpet REGARDLESS. All apartments and rental units have pros and cons. it just really sucks when they get you at the end just because you are leaving. Hope this review helps some of you. I will write more later. Thanks for reading.

This is the absolute worst place to live. Bent Tree is run by awful people. We were one of the apartments in the fire there recently. Everything was destroyed except our bedroom. They didn't let us into our apartment until over a month later and then only finally found us a way in so they could continue with their construction. To get us into our apartment they knocked down a wall ruining the majority of items in the only room that wasn't destroyed by fire. We also found out that people had been stealing things from our apartment in the time that they wouldn't let us in. They blew us off about these issues. Even before the fire they were horrible. They knocked down our smoke alarm while in our apartment working on something. When we told them it was broken they said they would be right on while completely dismissing us never being fixed. These are small overpriced apartments run by lazy people who do not care about their tenants needs. They treated us terribly during an already difficult time.Sonia who we have primarily dealt with is the absolute worst and has not helped us in any way and I am certain I will never hear back from her about the insurance claim from them letting people steal our stuff instead of letting us in sooner.

I WOULD GIVE THIS 0 STARS...Here I am again with another issue this company needs to fix. I drove around 20-25 MINUTES looking for a parking spot in my own community THAT I PAY $15 dollars for EVERY MONTH. For a company that charges this much and doesn't have enough parking spaces to accommodate people getting home late is RIDICULOUS. I had to park in Little Rocky Run and walk 10 minutes just to get home.... Instead of building a stupid fcking dog park why don't you build more parking spaces? I saw at least 10 reserved parking spaces that were empty.... instead of up charging residents for premium parking spots why can't this cheap ass company provide more parking?! Im 100% positive Im not the only one with this issue. I can't wait move out and never step foot in this complex again!!!!

Before the change of leasing office was awesome. Now we are charged for a lot of things that we were not before and was not in our leasing, parking situation for guest is ridiculous. You basically are not able to have guest anymore. The trash system stopped being a valet service but we are being charged for it 3 months without having the service. And the worst is that if you happen to go complain to the office they are rude, unresponsive, disrespectful, specially the girl that lives in the community, and if you don't give up on your complain they threat you and send you a letter saying that you can not go to the leasing office anymore or they would call police. Absolutely not recommended.

Currently live here now, a new company took over and the staff are rude, liars, and do not care about their residents. Always noisy, never any parking. They added a new policy about parking but still is stupid and useless because they only want your money, so they get you to update to "better parking". Added more charges to our rent. Called them about some issues and they said they'd get back to us, never did. Also said they left messages and I don't have any from them. If I can get voicemail from automated machines, pretty sure I would've gotten their messages. PLEASE SPARE YOURSELVES FROM LIVING AT A TERRIBLE PLACE.

Actually Bent Tree Apartment looks great when you see it from outside. but the service is too bad. and the maintenance team they do not care. and I have very bad experience started from the first day I moved in. the apartment was very dirty and need a lot of maintenance. reported and they fix some of what we told them after many weeks. and I had to call them and run to the office many times. and I had to take pictures to show them and to have them sign and date on the pictures. and all that just to try to push them to do their work. Complained about the electricity bill which comes over $240 every month while the normal average up to $120 they told us to contact Dominion VA power first. but there was nothing wrong with Dominion. then I had to report it again with their office and now I have been waiting over two weeks for their response and to send their maintenance team. They tell you that their policy to fix whatever in your apartment within 48 hours from the time you report the issue. Do not believe that because they take weeks. The windows are too old and has too many problems. if you ask them to replace just a light bulb in your apartment, it takes days to be replaced. They tell you that their policy to fix whatever in your apartment within 48 hours from the time you report the issue. Do not believe that because they take weeks. and they have very poor customer service

A great place to live if you have no friends, no car, don't get any mail and don't mind when everything breaks. If you have no friends, you won't have to be concerned that there is very limited guest parking. If you're thinking it's cool because your friends exclusively travel by Uber/Lyft make sure they also aren't smokers, because the community is going "smoke free" including parking lots, your balcony, etc. The wait time to go grab whatever you had prime shipped to you is at least 45 minutes. If you go to the store to buy stuff like some commoner and God forbid, have an actual question you want answered - just forget it. You'll get a more efficient answer from a Magic 8 Ball. You could try calling or emailing, but I have yet to get responses that way. I'm going to try a carrier pigeon next. I will say the maintenance staff has a couple cool dudes working for them. Of course, I see them the most has something is always broken.

Update: 6/13/18: I finally got out of this pit, but it could not have been more difficult. They apparently refused to accept the numerous notices of vacation I gave them. The one they did finally decide to recognize an email a month before vacation, and proceeded to demand two month's worth of rent regardless. I only came to this place in an effort to save money but because of this it ended up costing me more regardless. Update: 4/24/18: things are getting worse, not better. The transition in ownership to Lincoln properties has opened the doors to the worst possible abuse. The massive parking problem could be partially resolved if the complex opened up the 50 desperately needed private parking spots around the complex, but instead they completely removed guest passes (friends and family are now officially not allowed in the area) and converted even more of the few spots we have (mostly the ones that are close by) to "premium parking" that they are charging $40/month to own. This place is a trap. Every aspect of it is predatory and abusive. You know the trolls in fairy tales that charge people to cross bridges? Those people are real and they've gotten into the apartment game. This place is designed from the bottom up to take advantage of you. They will lie to your face, tow your car, cause more problems in efforts to fix old ones. They go out of their way to hide basic features from you and i lived there for 10 months before i knew there was a web service they were hiding from me. The place is smelly and cramped and offers virtually no way to have friends or family over due to the complete lack of parking. You'll be lucky if you can park there yourself. It's not even cheaper than comparable complexes.

I am a resident here, and since Aug when I moved in the construction works didn't finish. Even weekend morning banging and knocking noise.

I don't live here, nor do I plan on renting here. If you're going to overcharge for apartments, make sure to update the whole unit. Not just the light fixtures, floors, and kitchen blacksplash. Location? I've looked at apartments two steps away from Dunn Loring the same price, and the second bathroom wasnt the size of a shoebox. Yea they're under new management. The person we spoke to seemed nice. But I didn't plan on speaking for an hour before actually viewing the apartment, I knew something seemed up when he was speaking so highly of the complex. Sadly the apartment didn't match his words. Thanks but no thanks. I normally don't write reviews, nor did I need to. But I felt like sharing my experience.

Their new management is worse than the last one , our air conditioner is not working but they are not doing anything about it , it's been almost a week and it's cold . I have to call them everyday and the person who answer the call is not that friendly, he keep saying they will call me back but they never did . Only one guy works here in the office ( don't know his name ) , he always has attitude, he needs to be fired .

I lived for 2 years, do not move there please, you will stuck with all kind of unjustified and unexplained fees.I left the place in excellent condition and I have photos of every room, wall, cabinets and bathroom I even cleans the edges of, the door handles and now they bill me for cleaning, paint and god knows whatI moved out the first of June and they charged for parking for the month of June and I don't even live there They took my deposit , they sent me 4 different amounts and they even tried to bill me for $5600 for early termination fee although they had a signed copy by me of my move out notice 60 days earlier, they had to adjust it when the found out I have my copyPlease go elsewhere and look for a better place to live, you will regret the day you moved in there and you will count days waiting to move out, they owe hundreds if not thousands plus losing your deposit This place is running a huge scam with their vendors and locker room policy, they will charge $100 a year to have your package deliver to a locker room regardless what size it is. You will have to carry huge boxes and walk with them to your unit in rainy weather and go to third floor with itThey even sent my furniture that got delivered to me to the locker room and I had to drag boxes of furniture to my 3rd floor apartment Please don't make the same mistake I did and sign a lease with these guysI am in the process of taking them to court and finding out I'm not the only one taking legal action against them.This place should be investigated by the BBB, the state attorney general office and take all measures to stop them from taking hardworking people's money just because they think they. An get away with itStay away

The first day I moved in, the apartment had not been properly prepared. After being unable to move my belongings in on the first day, the maintenance crew (which is the worst maintenance crew I've ever dealt with) didn't properly replace essential objects in the apartment, and left the floors absolutely disgusting. Then after coming home with groceries, I found out the apartment is infested with bugs, and that pest control had never been to the apartment. After talking to management they said a pest control worker was sent, but I came home to roaches on the invoice itself, and still a massive amount of bugs. To ice the cake, less than a week into moving in, the apartment flooded and I wasn't able to get "24 hour emergency maintenance" to my place for an hour. Then the worker was unable to speak enough English to instruct me on where to go for the night, and the receptionist also had no idea what to do. This complex is a nightmare.

The new management company is just awful. I do not feel welcome here

DO NOT MOVE HERE! When i moved in my apartment had a gnat infestation, was not cleaned, had pee in the toilet, vents painted closed, and floorboards not glued down. For all of this, they offered me $30 in concessions and didn't even send pest control for over a week. Months later I broke my lease once I was able to leave (i would have left earlier if i was able due to the condition) they charged me $5,000 to break my lease even though a new tenet was going to move in 2 weeks after me. So they faced no losses and are still making me pay the fee regardless of my experience at the property. I recommend to move literally anywhere else but save yourself the trouble and DO NOT LIVE HERE. Update: I reached out as suggested in the owners comment below and now haven't heard back in two weeks. I was really hoping to come to a resolution but even the management company has proven unwilling to help. They also changed the comment they originally left which was apologetic to a generic response.

So when we first moved in we had BED BUGS!!!! We had never had them before and when we brought it to attention they did nothing about it. A few months later management changed and things got worse! They never listened to their residents. There fees are outrageous. They have fees for parking, packages, trash ( yes, trash that you have to carry to the dump).Dont waste your time living here. No one was ever helpful here.

The customer service is horrible. I was wasting 30 mins to visit Bent Tree Apartment. I had an appointment two days ago. But their employee locked the door and let me wait for them for 20 mins. The lady who talked to me was completely rude. No explanation for late or any greeting. Her face made me feel like I owed her a thousand dollars. I had no idea such a person could be a customer service representative with this attitude. I feel deeply sorry for their company. BTW, the information on their website is not accurate. You will get a different move-in date or price when visiting this place.

Did a tour of the property, liked what I saw, applied right on the spot. Unlike EVERY place I toured, to apply I had to pay a $500 deposit with a $50 application fee. No exaggeration, I was turned down within 2 mins! They instantly took those funds out of my acct. One week later and I still do not have my $500 back. Aimco management company conveniently does not have the info on their website on how to contact them. I just found a post where someone went thru the same thing last year. HOW DO YOU TAKE MONEY INSTANTLY, REJECT THEM AND THEN NOT REFUND THE REFUNDABLE MONEY??? DO NOT APPLY UNLESS YOU HAVE $500 TO THROW AWAY!!!!

old, very unsafe structure. noise sounds everywhere(constructions), rude staffs... they will not gonna fix your broken window and they will say "turn on the AC/heater."

The layouts are good but you can easily hear the people above or below you. Also don't bother cleaning on your way out because they'll hit you with a bill anyway. I Mr. Cleaned the hell out of my apartment and they still hit me with a $200 cleaning fee

This is the absolute worst place to live. Bent Tree is run by awful people. We were one of the apartments in the fire there recently. Everything was destroyed except our bedroom. They didn't let us into our apartment until over a month later and then only finally found us a way in so they could continue with their construction. To get us into our apartment they knocked down a wall ruining the majority of items in the only room that wasn't destroyed by fire. We also found out that people had been stealing things from our apartment in the time that they wouldn't let us in. They blew us off about these issues. Even before the fire they were horrible. They knocked down our smoke alarm while in our apartment working on something. When we told them it was broken they said they would be right on while completely dismissing us never being fixed. These are small overpriced apartments run by lazy people who do not care about their tenants needs. They treated us terribly during an already difficult time.

Management is argumentative, and lies so you can lease with them. People in the office is rude for the most part. Gym really old, same for several years it hasn't been updated in years. The buildings needs maintenance, paint as well as the stairs, although they recently "replaced them" it hasn't been painted. Bugs every where, trash, spiderwebs in every corner, they clean probably once a year and you have to call them requesting to PLEASE clean the breezeway. Dogpark is better and bigger than children's playground. No parking space even though you have to pay per vehicle monthly, if you are lucky enough to find a spot you will be walking at least two blocks from your building. Management loves dogs so complaining about a loud and noisy dog or pee in he stairs or poop in the side walks is NOT an option. Hide fees so if you decide to move make sure you READ carefully your lease and make sure everything is in writing otherwise you can lose. A lot of maintenance needs to be done in every single unit but new management is prioritizing dogparks, asphalt, sidewalks, lease office and honestly not sure what else because you don't see them and whatever it is you definitely won't take advantage of it. Try to find another place if you can. You will be better and happier if you are not living in Bent Tree specially with new management, new fees and new stuff. But the way pictures online are definitely NOT how Bent Tree really looks. Make sure they show you the apartment and building where you are planning to move before you sign the lease. I was unable to upload the pictures to show but unfortunately it was an option.

THEFT ALERT!! I frequently visit Bent Tree Apartments to see my boyfriend, but a recent incident has left me feeling extremely unsafe. His bike was stolen from his balcony, and we're unsure if it happened while someone was home. This experience has been scary! and it raises serious security concerns. Waiting to see what management will respond to this situation. This incident has deeply shaken our sense of security, as we are uncertain whether it occurred while someone was home or if the thief gained access to the balcony unnoticed. The fact that such a theft could occur within the premises raises serious concerns about the apartment's safety measures.

Not a good place for people to live unless you're not going to be getting involved with office people. They were not too knowledged on what they were doing. For a simple question we had, we had to sit in the office for an hour. The conversation was not going anywhere because the lady that was taking care of us had to constantly move back and forth and was not nice at all. I read all the reviews before and they all mention something about rude staff members which I totally understand since I experienced it myself. I really wouldn't recommend this place to anyone around me. Only thing I like about this place is the location. Hate the staff's rudeness, hate how loud it is to live, and the parking situation is just don't even get me started. They're even charging the current residents more to get the parking ticket after they changed the whole parking ticket situation.

Cheap for a reason. 1. They'll provide you an ant infested apartment that their maintenance team can't get rid of. 2. There is no adequate parking. Good luck finding a spot after 5PM. Most of the time I had to park really far away and walk back to the apartment in the dark. If you want a designated parking spot, it's an additional $50 AND there's not guarantee it will be close to your apartment "due to lack of availability" 3. Overcharged our rent by an ADDITIONAL $2000 because they did not look at the contract we signed. Proceeded to quote "market value" until we asked them to check their emails with us where they guaranteed us a certain price for our apartment. So if you ever end up picking this place, KEEP ALL PROOF OF COMMUNICATION. NOW FOR THE BIGGEST AND MOST INFURIATING EXPERIENCE 5. When we moved out, they billed us $2000 for "damages" and cleaning. We literally had the apartment cleaned. We left the apartment in great condition, no mess on the walls or floors, all appliances in working condition, etc. They never performed a final walkthrough with us because their office was closed and they wouldn't let us turn in the keys when they were actually open. So for "proof" of damages all they sent was the bill, a "final walkthrough form" that they signed with no signature from us, and FAKE PICTURES of a COMPLETELY DIFFERENT apartment. Not even the same flooring or same wall paint. Literallty a different apartment. Through MANY phone calls and repeatedly asking for solid proof, they finally dismissed the fees. BEFORE YOU CHECK OUT of your apartment take as many pictures and videos as you can of your apartment and its condition or else you will be out $2K.

During my time at Bent Tree the quality of life has gone down significantly.1st - The parking situation currently is a disaster. All but a couple dozen spots are assigned parking. This parking might not be anywhere near your apartment and is a separate fee. The little visitor parking that exists is functionally non-existant since it's always full with residents cars. You will not be able to have anyone visit without risking their being towed.2nd - The removal of several amenities to make room for additional parking.3rd - A lack of enforcement of the non-smoking policies. These policies are not effectively enforced and people openly smoke on their balconies and parking lots.4th - Their "newly renovated apartments" had many, many issues with the installation of doors, windows, and appliances incorrectly or sloppily. While maintenance did correct these issues they clearly went with a bottom of the barrel contractor for these renovations and did little to no follow up to make sure things were done properly.Do not rent here, it is not as advertised.

EDIT: In response to management's reply. None of the tacked-on fees were disclosed to me during my move-in process. I discovered them long after I had signed my lease. I sent numerous emails to the leasing office that went unanswered before I finally contacted upper management in AIR communities. It was only then I received a phone call. I never returned the call because I had already made up my mind to move out based on how poorly the parking situation was handled as a whole. I have since left Bent Tree and cannot be happier with the decision to move. Do not move here. Listen to all the bad reviews. Find a community where you are valued and respected as a resident. Save yourself a headache and move elsewhere. Parking is a mess to put it mildly. All apartment units are assigned two parking spaces. If you pay for a third or fourth vehicle to be parked in the community you have to park it in Guest Parking. There are 35 marked guest parking spaces in three different locations throughout the community. These spaces are always full. Forget ever having guests over since these are filled with residents who own more than two vehicles. Management told residents to call the towing company if someone has parked in your reserved space. When residents called the towing company we were told towing was not being enforced in the community yet. This has lead to residents placing cones, tables and chairs in their assigned spots. One vehicle misplaced causes a domino affect as there is no longer ANY open spaces. They got rid of the car wash area to allow more parking but the issue continued. So we ended up with no cad wash and nowhere to park. In addition to the parking, you get to pay $60 a year just to have a package locker. If you don't pick up a package after two days you are charged $10 per day until you pick it up. There are frequent vehicle break-ins in this area but residents aren't allowed to equip their homes with Ring security door bells. This is a lease violation according to management. Upon move our you are required to pay a $125 cleaning fee or proof of a hired professional cleaning service. Management is largely unresponsive to phone calls and emails. Plan to go in person to the office if you need to speak to someone. There are much better places to live for a lower price. Avoid Bent Tree!

Not enough parking spaces even when you pay your $15 a month. Across my apt they just take a spot and put reserved. Really!!!!!!! Which you can get if you want to pay $40 a month.

Moving to this community was the worse mistake that I have made this year. If you are plaining to move to this community, please visit other apartments in the area because you will struggle to adapt to this environment. You have to pay for trash removal and they don't even want to take your recycle so you have to walk to the dumpster (what is the point to pay extra money) parking spaces are to narrow and the leasing office don't give you extra permit if you have visitors, parking lot is too dark at night, also people steal your stuff from your balcony and the office is not doing anything to stop this issues. I have to call maintenance to repair the sink, laundry, refrigerator, and the floor every month because they do not want to replace them with a new one. Also be aware that they use your balcony outlet when they work outside and they do not help you with the electricity bill. Even more, landscaping crews come too early and you can hear them talking and screaming because the windows are too old and the glass is thin. If you are leaving on the ground floor you can hear every single step from your upstair neighbor. They make you pay for water and other communities in the area don't charge for water and the list goes on and on. I am looking forward to leave this disgusting community.

for real, even one star is too much. I wish I was able to use all bad words to describe how awful the new management is.unfortunately, I continued my contract with them and then they started to renew the community.the answer to all the sounds and dirtiness is we try to make comfort. but seriously?! the parking lot is like a jungle if you get first you are the winner. people use their motorcycle as something to hold and reserve their spot. if your neighbor walk in the upper level you definitely will hear that and if the one living in under you, be sure that you will hear the sound of music.and about the people that work in the leasing office, they are intelligently ignoring your request and for the same problem, you should contact them more than 6 times in minimum. I visited the people in the leasing office more than 17 times which nobody can believe that and I ended up that I should call the police for my problem.when you ask for something most of the times you hear these "we don't know" "we will update you" " we will take care of that" but the result is that you should see them again.and the good points are less than the bad points. if the rent is cheap in somehow(that you will be faced by a lot of hidden fees), doesn't mean that you live in peace and comfort. be smarter. don't? be like me :)))

Previous management company did the parking lot surfaces recently it's just been only 1~2 yrs. I do not understand. This is very inconvenient since there are not many parking space. It's even worse making separate visitor parking spaces also payed premium parking spaces in front of the building. Everything is MONEY!! The new policy is very inconvenient. They should restore the original parking policies. They need to upgrade the inside of the building not outside. It's getting dirty, not clean the stairs at all. I really don't appreciate how they managing this community. It's getting worser and worser I've living here almost 4 yrs. Manage people are not nice whoever working in the office. Even maintain people don't clean after working in my apartment. They even opened window and left. The trashes were sitting there for couple days. I don't recommend this place. I'll move out when my lease ends.

They put in new lockers for package drop off and they lost my package. Do not trust this company. Very unprofessional. Don't live here. Parking is still a nightmare.

I HAVE NOT SLEPT IN MONTHS NOR CAN AFFORD TO PAY THEM TO BREAK MY LEASE. This has added to my depression and currently in therapy ( not lying ) I had to live through construction for months !!! and I mean hard-core you cannot even talk on your phone, kind of construction where it wasn't livable and nails where were flying through my wall. ( they fixed it but still). This was when they were changing the color on the outside of the apartment complex. Several neighbors and I were talking about damages me to our walls and items, thankfully, my items werent ruined, like some of my neighbors. It's was a total utter nightmare. They worked past 8pm sometimes too! Like you got lucky if you were able to sleep. the floorboards are very thin. You can hear every step your neighbors take. This is beyond hearing door slamming and thumping, and a little stomping that's normal in apartment complexes. I'm talking about hard-core TV, and mirrors are shaking. Very earthquake feeling. When I have guest over, they always comment on how I'm able to live here. I take baby steps when I walk in my own place because I'm afraid I might disturb the people below me so I don't comfortably live here. On top of the floorboards already being very weak, I've experienced water damage from a neighbor above me, who I found out, died in her apartment, well, when the cleaners were cleaning, water started pouring on my bedroom floor from my ceiling, they fixed it however, there's still a water stain that I can still see and that was about a year ago from now with that being said, there are squeaky ( nails on a chalkboard) squeaky in my room above me and my upstairs neighbors step on those parts for long periods of time. So I haven't had good sleep here in months. If I were in property management, I would literally consider letting someone out of their rent for the excessive noise, it's not regular apartment noise. As a human I'd be upset that I collect money from someone who can't sleep in their own home. I am forced to sleep in my car some nights when the sounds are that bad or crash at a friend that I can find all while still paying rent here I would consider all of this before you move in if you are someone from New York City, etc. this might not be that drastic for you. If you are trying to get away from a noisy complex, this is not the complex for you.. What sucks is that they get to decide if the noise levels are loud or not, not you or the company that comes over and hears all of this shit. ITS BEEN AWFUL! I've complained multiple times. It doesn't matter. UPDATE: I moved out and a week prior I tried contacting the leasing office. No one called me back. No one answered until I reached out to them with a blocked number, and then was rerouted to manager of bentree. She contacted me a day after my move out date ( after me begging and calling ) and are charging me for a cleaning fee ( I paid to have cleaners over 200$ ) and wanted to get in contact with someone so that they can review the apartment for me to get my full deposit back and they made sure to not contact me or return my calls I had to beg and beg to have someone give me a call back and the manager who I've had problems with my entire time living in that community decides that the apartment is not clean I asked for pictures she said her partner took pictures of the place not being clean, but I asked for them to compare them to my pictures of my place being clean, and she did not respond back to me. ( the cleaning service asked for those pictures because they told me they would give me a refund and she won't even at minimum do that, send pics if it's true). I feel ripped off, and taken advantage of. They can pretty much do and treat you anyway. That manager at that location is unprofessional and not easy to go to with any issues. I wouldn't let this place take your money they do not care especially the manager AFRAH OMAR ! It is nothing more than just a job for her. She does not care how you sleep at night. She does not care if you have degrading issues and for her to contact me after my move out and gets to decide that my place wasn't clean with zero proof. Trying to contact them just for them to make sure my apartment was up the standards after the cleaning was not easy and again, they contacted me after that move out date and it just feels like I was robbed. I've lived in other communities where they go about it professionally. That manager is horrible. What apartment complex contacts you after your move out date instead of before when you've reached out to them? I don't understand how she even got that job and it's really sad for the community there. I am not the only complaint regarding her. There are other neighbors who have had their fair issues that I've spoken to. I would just beware of living here save your money and move somewhere where the people actually want to do their jobs.

The Property manager Sonia in the leasing office is absolute unprofessional, she never answered any of my calls nor emails, even lived there for three years. They have the worst costumer services, rude all the time, they don't have any respect for residents. Please stay away from this nasty community, parking and cleanliness is the biggest issue of this community plus worst management.

Please be carful and find another place to live. I lived there for 2 years, be careful, the only thing these people are professional at is taking your money, for no reason. they will charge you and charge you for everything and nothing, I mean nothing. I just moved out, and I left the place spotless and spent hours to make sure it was in the same or even better condition than it was in when I first moved in, I even took photos of everything and every room before I left They asked me before I moved out if I want to hire the cleaning crew to clean the place for $125, I turned the offer down since my place has always been extra clean. They still charged me $125 and multiple other fees by the hundreds, they even tried to charge me $5,600 for early termination and only when I showed them all the paperwork and proved to them that I didn't break the lease they baked down from charging $5,600 but still charged me hundreds for other made up services. I asked them for invoices for all the services they performed to the place after I moved out, but the ignored me until I threatened them that I'll take them they sent me fabricated invoices and fake charges, they even went as far as dating the invoices to an earlier date when I was still living there. I moved out on June 5th 2023 and the invoices they claimed they paid those companies to clean the place and paint it were dated for May 9 2023. How do you pay for cleaners to clean the unit while the tenant still lives there, that means they entered my unit without my permission, cleaned the place a month before I moved out and left before I got home that day of the 9th of May These people have no shame, and I will take them to court. Please save yourself the headache I'm going through right now and find another community to live in. Stay away from place if you want to enjoy your renting experience I will be taking them to court soon for falsifying documents and invoices and let the court decide the future of those guys Please note that the review below states that it is a gated community but it isn't gated, go drive there and see, that have no gates at any entry point of this community. Not sure why she would say that if it isn't true. Be careful from this place

Been here for several years, but leaving and not re-signing new lease. I have to agree with negative posts regarding parking, customer service, and endless fees added to your rent. My building has the worst mice infestation I've *ever* seen. I've reported the issue 4 times over the last 6 weeks, but the problem is no better and management seems disinterested in solving the problem before I move out. The last email reporting the severity of the problem was a detailed email to the leasing office clarifying the magnitude of the ongoing problem...and *NO ONE ACKNOWLEDGED THE EMAIL OR RESPONDED*. 3rd world living conditions, 1st world rent.

They are not taking responsible about residents living in their properties. Anything happens to your unit forget about talking to them. Call insurance and ready to hear the insurance is not covering any damages. Assistant manager, Bee? or Vee? girl with a curly hair, she is worst ever I dealt for customer service. I have no idea how she climbed up to be an assistant manager. Worst beyond worst to talk to. Oh~~ good luck finding a parking spot after 10pm even with paid parking permit.

You're done being treated like "family" as soon as you sign your lease. The leasing office is severely understaffed, they never answer their phones when you call, and when they do they hang up on you. My partner slid on a water heater cover and fell in when it was raining. We told management, they did nothing but ask if he was fine! What if it were a kid? Worst attitudes ever from leasing agents, as if your problems are your own fault. QUICK to bill you for leaving anything outside your front door. Take your money ANYWHERE else. This is their job, they don't care that it affects your livelihood. You pay for parking, but they will tow you no matter what! But once they tow you the leasing office cannot help you, even though you had your paid parking pass on the top right of your windshield. Sounds great right? Their package delivery system is a joke. You pay $50 annually for a locker system, and they don't even notify you when your package was delivered. You have to go into the LuxerOne app and talk to their customer service. Leasing office will tell you there's nothing they can do. I had my package stolen recently, the leasing office asked if I had called the police already (sounded like sarcasm). It was a $4 package, I don't need the police, I need the protection and surveillance I was promised when I bought a locker space. Truly counting down the days until I leave this disgusting establishment. The manager's name is Sonia, and she is far from a decent manager. The property manager's name is Andrea, and she's even worse. Need a maintenance request? By your third submission, they should be on the way. Maintenance men are no issue, in fact very thorough and quick, perhaps the nicest thing about this place. Leasing office is truly ran by grown women who act like high-schoolers. God forbid you're passionate and upset about your problem, they'll pretend they never received your voicemail. But once you go into the leasing office physically they act like that had never happened. AVOID this community like the plague. I'm counting down the days until I get to leave this horrible place.

you will get horrible service and maintenance, everything in apartment is old so like your AC may not work heat may not work, they will avoid all cost to fix it and will take several months to service and fix it if your lucky. The customer service in the front office is nice but on weekends only have one person in the office so you will be waiting in a line about an hour min. Word of advice, DO NOT WASTE YOUR MONEY ON THIS CRAP HOLE, YOUR BETTER OFF PAYING A BIT MORE AND GOING SOMEWHERE ELSE BELIEVE ME. They don't really follow up, logistics are very unorganized,

I lived in the first floor and it was a struggle every night to get sleep. The floor above us is EXTREMELY CREAKY and the upstairs neighbor moves ALL NIGHT LONG. We hear everything. Not to mention, the people outside are loud at night. I'm honestly shocked to see reviews above two stars. Do not live here...

I'm gonna be honest here- this is my first apartment living situation. I lived in townhouses up to this point, but when I saw Bent Tree had a loft floor plan, I fell in love with it. I moved in under previous management, and while they weren't worthy of a 10/10, they were friendly but did not answer e-mails and weren't the quickest when it came to maintenance issues. We had maintenance issues that started with the previous company and leaked over into the new management's ownership (not having hot water, windows that would not close in the middle of winter resulting in a $400 electric bill for a 1,000 sq foot apartment, a head size hole in the bathroom door from before we moved in and a few small things that weren't too big of an issue). We tried for about 2-3 months to get a new hot water heater that wasn't fixed until we threatened to put our rent in escrow (Aimco). When it was finally in the process of being replaced, we got the run around and were told that it was already replaced that morning, that they went to the wrong apartment, and that they were picking up tools, in that order via different phone calls. We placed a chair against our hot water heater to insure that it would be replaced, but when we came home to see it was still there, we knew it hadn't been touched. The old company fixed our windows after two months, but we later found out that those windows were meant for our neighbor, not us. Our front door did not latch, but they were quick to fix that (old company). During an open house with Aimco, I was not impressed with the attitude of the staff and the bad-mouthing of current residents. While people were trying to ask questions about trying to pay rent online and what fees would change, I wasn't happy to see the attitude that was given. To their credit, a few weeks ago, we had a garbage disposal issue that they fixed the next day. Aside from leasing office woes, I actually love the floor plan of this apartment. It's a little outdated but I don't mind. We live on the top floor and still experience a lot of loud noises from one neighbor to our right and our neighbors downstairs. That comes with apartment living, so I can't fault management for that. However, when we complained about the excessive partying and our walls shaking all weekend, they sent a letter to the entire building, rather than the problem apartment (old company). We haven't personally experienced the parking problems that other tenants have, but they did just add a 'premier parking' which is two spots at the front of the building and you can pay $45/month to park there. Or, you can walk 5 more feet and park in another spot for free. That wasn't a viable solution to the complex's problems. The dog park is a nice feature, I haven't used the pool so I can't attest to that. The location is great. I like being close to a CVS, Giant, multiple banks, restaurants, and I-66. Our building runs along Lee Hwy so we do have a lot of traffic noise, but you learn to deal with that. I believe some other buildings/sections of the complex have had issues with small crimes but we've never experienced that. It is IMPOSSIBLE to get in contact with the leasing office unless you go in person. They do not answer the phone, return messages or answer e-mails. There are a lot of fees associated with living here, they include: -A fee to pay your rent online (you don't have a choice but to do this, or pay by check with a $10 fee) + a fee for which card you use (based on the % of your rent) -$30/month for trash (Ours is often left for days) -$50/month for pets, ON TOP of an $800 deposit (400 refundable, 400 not) -$50/year + a credit card on file to pick up your packages?? -$15/month PER CAR to park or $45/month for "reserved" parking Plus a lot of outrageous things like the e-mail that told us that our balconies are to be used for "sitting purposes only" + this is a "no smoking" community. Anywhere. Not even in your car. Unsure what the fine for that is.

Terrible services, rude staff, apartments full of Bedbugs!!! The worst apartment complex I have ever been! Never more

If I could give 0 stars I would. I wouldn't recommend this place to my worst enemy. It's an absolute scam.

I'm wondering if there is any rating less than one star?!

Update 07/21/23: I moved out, they are attempting to charge me for things that make no sense on a deposit (random sewage, water, and fees), and Afrah decided to block me when I raised concerns. I do not recommend renting here. They will charge you rent for an apartment you can't stay in, claim it's habitable when it isn't, and will try to bully you into giving them good reviews. Original: Been a resident here for a year now, there's almost no visitor parking, and they refuse to provide permits for visitors. They know about the issue and refuse to do anything about it. They will tow when their visitor spots are full. Update: apartment flooded too, they refuse to move us into a new apartment and they have an insane reletting fee of 3 months of rent. You heard that right. Avoid this apartment complex at all costs.

Stay away from this apartment complex! I was treated wonderfully when viewing the apartments, however after not being able to move forward I was informed that the refund process ($600) would begin and I would be refunded in the next 48-72 hours. It has been almost 2 weeks! After I realized earlier this week that my money had not been refunded, my friend checked our application status online, and it was still showing In review. After calling the office I was very rudely spoken to and the woman seemed baffled as to why I was online checking the status, of course because I had not received my money! She then informed me that the process had not even been started and that i would have to wait another 48-72 hours. Unacceptable!I have even contacted corporate and will make every effort to make this situation known, and I will also be contacting my bank to have every dime returned. Stay AWAY.

It's like living in the middle of a construction zone in DC. I'm a full time college student and studying here during the day since the new management took over is nearly impossible. I have to leave my apartment and study at the library down the street to get anything done. I feel sorry for anyone who works night shift living here!! But it's okay, we will be moving out next month!

Parking is still nightmare. They have these "reserved spots" right in front of each building that you can pay for but no one pays for them so they're always open and when I'm circling the complex at night trying to find parking those are the only ones open but I can't park in them or I'll get towed. Just do yourself a favor and go elsewhere unless you want a headache. They're trying to re do the siding and paint the brick of all the building right now while we're still waiting for them to open the renovated gym and clubhouse and while we're waiting for them to repair the burned building.There was a multi unit fire over 4 months ago but I still have to drive by a black burned building surrounded by construction equipment when nothing has changed and doesn't like they've rebuilt any part of the building. They have fences taking up a bunch of parking near that building too which could be used because if you get home after 8 pm good luck finding parking. Last night I had to walk across the entire complex carrying my 2 year old who was asleep because I got home around 11 pm. I work late and I work 45 hours a week and am a mom so to spend 30-45 minutes looking for parking and then carry my sleeping child across the complex is ridiculous and management DOESNT care. My last Yelp review the "business owner" said someone reached out but surprise surprise, no one did. My lease was almost up and I was looking to transfer so I called the leasing office and spoke to a gentleman about what unit and he said he would get it approved by his boss and call me back. Well after a month of waiting I said forget it I don't want to pack anymore and no one called back. So I'm on the resident website and it says my upcoming auto payment was a few hundred more than usual so I'm like wtf, I walk to the leasing trailer and speak to someone and she was like yeah you're moving in the 18th of next month that why your rent went up. So apparently I was scheduled to move and no one told me?! The gentleman never called me back about transferring but put in the transfer.. I never signed any new lease or anything and no one spoke to me. The guy over heard me and was like "oh yeah that was me I knew I should've called you back." The woman said she would fix it and contact me. She contacted me a few days later and apologized it took a few days because hey had already LEASED MY APARTMENT TO SOMEONE ELSE. They leased the apartment I was living in to someone else without contacting me and having me sign transfer papers. I really feel bad for those people because they probably had to find something else and just go through a headache. Hopefully they went to another complex! I will he emailing Aimco everyday until they fix this parking issue because I should not have to waste 30 minutes and my gas just to park at my own home. Seriously if you are still reading this please just go to another complex unless you like wasting your time finding parking or getting hit with hidden fees and looking at construction equipment in front of every building. UPDATE: parking still SUCKS and no one wants to pay for reserved when they already charge us $15 per car.. the tennis court still doesn't have a net. The trash compactor and trash bins are ALWAYS full but if I leave my trash outside my door for ONE night the neighbors bitch. I'm sorry that I have a two year old and I'm on bed rest so I don't always get around to taking it in 10 minutes, but yet everyone uses their balcony as storage which they say isn't allowed and people leave bikes and scooters stored outside their door for weeks and they block the walk way. This complex is horrible so when you see why it's rated so low please take your money elsewhere even if it's a little more costly because no one in management gives a crap about residents. All they want is their money. They also sent notice about people not being allowed to hang things on their balcony but I see residents that have drapes and lights hanging around their balcony. AIMCO doesn't know what the hell theyre doing and I cannot WAIT to leave this sh*t hole. Also that guy who responds to complaints saying he'll contact you... he never does I've never heard from him he's probably up in a corporate office.

In my 3 months being here I got towed three times and not a single one was my fault and instead of paying for it they made me pay out of pocket and they just reduced the amount from my rent so if I had no money to cover it my car would be sitting with no fault of my own and now they cut off my electricity, again to no fault of my own and we lost about $500 in food and milk that was breast milk that was pumped and have had no power for three days and renters insurance here does not want to cover it and again to no fault of my own and we still don't have electricity and don't know when it will be turned on and all the leasing office has said is I'm sorry I know that sucks. I would give 0 stars if possible parking sucks 90% of times my visitors have to park across the street my spot is far from my apartment and they add so many charges they don't talk about I'm the beginning suck at giving mail keys the only good thing here is the maintenance team which I imagine is from the amount of practice they get again I do not recommend this place I'm the slightest.

zero stars! For reference, I paid my rent on time every month and left the apartment better than received and had zero deductions from security deposit. A few things that happened during my tenancy: - Was missing actual windows in the middle of winter for almost two months. I was never reimbursed for heating fees 3X the normal usage. -Literally part of a MAC make up container was glued onto the bathroom faucet as a replacement piece. - Went almost a month without a functioning AC because they "forgot" about my service call - Carpet beetles for months with no action - Had to wait weeks and put in 3 repeated service requests because maintenance thought it was ok to have a mold covered dishwasher.Eventually it was replaced. - Carpenter Bees EVERYWHERE in the spring/summer because the place is literally rotting. - Was invited to a welcome event via email and promptly kicked out once I arrived because it was for invitees only??? - Contractors showed up at my apartment on several occasions without proper notice as due by law. - Never given proper notice as required by law for move out inspection. Employees retaliated against me when I pointed this out. -Charges for trash and other items that were inconsistent and/ or violated lease agreement. The list goes on. Avoid this place at all costs Aimco only cares about how much money they can squeeze out of you for everything.

I'm definitely agreed with others because this complex is very limited of maintaining services. poor help from office stuff also new management came witha lot of changes of ripping off more money from actual residents and new residents .. i wont recommend this place for living..

Current resident here, I wouldn't walk I would run away from This place. Regrets on moving in. Advertising no smoking, everyone smokes and it seeps through the air ducts. Wanna park? $60-$120 got a parking space that's damn near a 8 minutes walk! Want friends over? Well people take up and hog guest parking for weeks, not to mention venders park in your spot for hours and you can't get a hold of anyone. They say you can wash your car, oh that's great! NOPE! Spots are hogged by people stealing spots, okay fine surely you can fill a bucket up with water? NOPE handles are all broken nice. Basically only nice thing is the semi renovated apartments that you pay a premium for. Counting the days for this year to up

Run and DON'T look back. If you want terrible customer service, rude members, then this is the place for you!! They never answer the phone, or emails. Parking is atrocious, prepare to walk a whole lot back to your building after 8 pm. This place is a living nightmare. And I can bet that some automated message will be posted in the response to my review! We always get it. Everyone we post a bad review on Facebook, google, yelp. It's the same sad response. Hey bent tree, aimco, save yourself the "time" of copying and pasting a halfass response.Absolute lie, it's been a MONTH since they met with her. When you guys had that bbq. That was last week? No.

I wanted to switch my unit to same size onther unit because of Mold, water leakage under floor, high hamidity and hamidity smell in my unit.The management team is not able to fix this problem, because they are careless ,unprofessional every day they defruad the residents.Always my children have complain from headach, sore throat and body pain.I bought a dehumidifier to control hamidity it did not work properly because there is water leakage under floor.The Leasing Office offered me extra money or my new income. meanwhile I'm living here for 4 years I don't have late payments or no paynalty.They don't look at my 4 years record. Just they know how to take money from residents' packets. We do not feel safe and happy here, so the best judge is very human's own conscience !