Communities

Some staff are friendly, maintenance staff don't seem to care, good location. The apartment buildings are a very old, and something breaks on a weekly basis.

I went into the property to apply for an apartment. The complex requires $50 application fee and an upfront $500 holding fee. After learning this, I alerted the office staff that I no longer wanted to continue the application process because I was not prepared (that day) to pay $500. I was told my quote would still be available for another day and I could apply again. I go home and discovered that I was charged $50 despite me saying I did not have the upfront $500. The application process is two parts, application fee and holding fee. When I told their staff I did not have enough to complete the two step application process --- WHY WAS I CHARGED $50. I emailed the office. No response. I had to go back to the property for an explanation. If I am charged $50, then did you run a background check? I was told they don't know if I was approved or not and would need to check with corporate. WHY WAS I CHARGED IF STAFF IS NOT SURE IF A VERIFICATION EVEN TOOK PLACE? *******DO NOT APPLY FOT THESE APARTMENTS UNLESS YOU KNOW FOR SURE YOU CAN PAY $500 UPFRONT. THEY WILL CHARGE YOU $50 AND NOT EVEN PROVIDE YOU DETAILS ON WHETHER OR NOT YOU ARE APPROVED! ******* I called. I emailed. I received no response. It wasn't until I went back (drove an hour from DC) that I got some sort of response. ****IT'S NOT WORTH IT! THE APARTMENTS ARE OLD. LOOK ELSEWHERE!

Worst apartment I've ever lived at. They've gotta rid of visitor parking, tried to illegally make me move into an apartment hat was under construction. Rent is not worth it, there is no parking, management office is literally insane. Move anywhere else.

New management is sucks I never ever seen before They work like stupid

I loved the management when it was ran by Lincoln. It is now ran by Aimco, and I have never encountered more issues at any apartment complex than at Bent Tree. It took over two months to fix our porch when there was a safety concern, and I have a toddler! There was a misunderstanding regarding visitor parking, and my friends car was towed. I spoke with the office staff and asked to speak to the manager. The manager was never put on the phone, and I had to speak with the assistant manager. That woman made me feel like an idiot. Horrible customer service. I have no idea how they will keep residents with management like this. Good luck. I will never renew my lease now that management has changed. Horrible. JUST TO ADD TO THE MESS, I was able to give the name and exact date of the person from their office who gave me incorrect information, but it was MY FAULT since they are not able to verify what was said during the conversation. WHY NOT ASK YOUR EMPLOYEE WHEN THEYRE IN THE OFFICE AGAIN?!?! WORST MANAGEMENT/CUSTOMER SERVICE EVER!!!!!!

Have lived in this community 4+ years and I made the mistake to renew my lease for one more year and I just found out that I have to pay $15 a month for every car parking and they argued that they sent me a letter which I never received. The community its smoke free however my neighbors smoke every day and if I turn my AC off the entire apartmen smells awful and the leasing office managers are not doing anything. also $15 a month for trash removal and I have to walk to the dumpster and put the trash away. $5+ monthly fee for the company that generates an Online monthly bill. DO not move to this community unless you want to pay extra money. I also have put up a request 4 months ago because there is a water leak in both bathrooms and the floors and drywall is damage and the maintenance crew never shows up.

Parking here is a HUGE problem. I've lived here nearly 6 months and every time I get home after 9 pm I have to drive to the other side of the apartment complex to park (a 15 minute walk to my building). If I arrive after midnight I have to pray that someone is leaving because I have literally not found parking multiple times (to the point that I literally go home, PARK, then UBER places cause finding parking is so insanely frustrating after a long shift - I work two jobs a 9-5 job and as a bartender). Maintenance is also a huge problem. My heater broke in December and I put in a ticket and went to the office (because otherwise it would have taken weeks for them to come out, and frankly I am not keen on letting my apartment stay at the 20 degrees Fahrenheit my thermometer was reading). The first maintanence team told me that the heating system was broken and they couldn't replace the entire thing (as itll be too expensive and they'd need administrative permission) after imploring them to fix it they explained they didn't think they'd be allowed to but they left to ask. After a couple hours a second team came back and closed all the vents forcing the little heat in the system into my bedroom and told me 'they were done and fixed the problem'. Obviously this isn't a fix, the first team came back after the second left and explained they weren't allowed to replace the system because itll take too long and itll be expensive. Luckily this winter wasn't terrible, but to this day my heating system is pretty wonky and I have to blast it to have a decent temperature in my apartment (electric bill due to this went from 80/mo it was in November to 200/mo just to get my apartment at a constant 67 degrees). Some maintenance workers try really hard to fix problems (notably Percy and Miguel) but others seem to have given up at this point and don't really care, so be wary. The grounds are pretty dirty due to their lack of trash containers, and their "valet trash collection service" that is mandatory sucks. You also will constantly get spammed by random newsletters and I assume companies that have a partnership with Bent Tree. I suspect that pests will become a problem once spring warms up more. My apartment is very clean (I clean-mop-sweep everyday) but when I was sweeping my floor yesterday I noticed three ants scampering around as well as a beetle. Though this is the first and only times I've seen pests inside the apartment, I assume that the fact a beetle was able to make it in when I keep the apartment locked down and clean constantly (never open windows or doors unless I am walking in and out) shows that pests will begin to be a problem. As noted by someone else Bent Tree does has numerous fees and honestly if they can get away with charging you more I wouldn't be surprised. The apartments though cheap are poorly made (I used to be a home remodeler and I noted that my 'hard wood floors' were already peeling after being installed 'a month before I moved in' and that the double windows are ancient and poorly installed). When my neighbors upstairs were moving in the ceiling shook and I had a lot of white dust and paint on my furniture which I had to clean up. Honestly I wouldn't recommend anyone to live here unless they are on a budget and can put up with all of this. I will probably be moving out as soon as my lease terminates because frankly I would rather commute from Sterling to my jobs in Chantilly than to put up with this place again.

I live here for 7 years and the past year has been the worse. I feel that my time there doesn't count as a loyal resident. Parking spot for my sons car is 95 dollars a month!!!! That is absolutely ridiculous and when my husband told the manager that we will have to end up moving at the end of the lease she just said ok you do what it's good for your family. We will move soon! Not staying in a place that don't appreciate residents.

Parking is still nightmare. They have these "reserved spots" right in front of each building that you can pay for but no one pays for them so they're always open and when I'm circling the complex at night trying to find parking those are the only ones open but I can't park in them or I'll get towed. Just do yourself a favor and go elsewhere unless you want a headache. They're trying to re do the siding and paint the brick of all the building right now while we're still waiting for them to open the renovated gym and clubhouse and while we're waiting for them to repair the burned building.There was a multi unit fire over 4 months ago but I still have to drive by a black burned building surrounded by construction equipment when nothing has changed and doesn't like they've rebuilt any part of the building. They have fences taking up a bunch of parking near that building too which could be used because if you get home after 8 pm good luck finding parking. Last night I had to walk across the entire complex carrying my 2 year old who was asleep because I got home around 11 pm. I work late and I work 45 hours a week and am a mom so to spend 30-45 minutes looking for parking and then carry my sleeping child across the complex is ridiculous and management DOESNT care. My last Yelp review the "business owner" said someone reached out but surprise surprise, no one did. My lease was almost up and I was looking to transfer so I called the leasing office and spoke to a gentleman about what unit and he said he would get it approved by his boss and call me back. Well after a month of waiting I said forget it I don't want to pack anymore and no one called back. So I'm on the resident website and it says my upcoming auto payment was a few hundred more than usual so I'm like wtf, I walk to the leasing trailer and speak to someone and she was like yeah you're moving in the 18th of next month that why your rent went up. So apparently I was scheduled to move and no one told me?! The gentleman never called me back about transferring but put in the transfer.. I never signed any new lease or anything and no one spoke to me. The guy over heard me and was like "oh yeah that was me I knew I should've called you back." The woman said she would fix it and contact me. She contacted me a few days later and apologized it took a few days because hey had already LEASED MY APARTMENT TO SOMEONE ELSE. They leased the apartment I was living in to someone else without contacting me and having me sign transfer papers. I really feel bad for those people because they probably had to find something else and just go through a headache. Hopefully they went to another complex! I will he emailing Aimco everyday until they fix this parking issue because I should not have to waste 30 minutes and my gas just to park at my own home. Seriously if you are still reading this please just go to another complex unless you like wasting your time finding parking or getting hit with hidden fees and looking at construction equipment in front of every building. UPDATE: parking still SUCKS and no one wants to pay for reserved when they already charge us $15 per car.. the tennis court still doesn't have a net. The trash compactor and trash bins are ALWAYS full but if I leave my trash outside my door for ONE night the neighbors bitch. I'm sorry that I have a two year old and I'm on bed rest so I don't always get around to taking it in 10 minutes, but yet everyone uses their balcony as storage which they say isn't allowed and people leave bikes and scooters stored outside their door for weeks and they block the walk way. This complex is horrible so when you see why it's rated so low please take your money elsewhere even if it's a little more costly because no one in management gives a crap about residents. All they want is their money. They also sent notice about people not being allowed to hang things on their balcony but I see residents that have drapes and lights hanging around their balcony. AIMCO doesn't know what the hell theyre doing and I cannot WAIT to leave this sh*t hole. Also that guy who responds to complaints saying he'll contact you... he never does I've never heard from him he's probably up in a corporate office.

Avoid this place if you think you will need flexibility on your lease. If you break your lease early they charge you 3 months rent. 3 months!

This is absolutely the worst apartment complex I have ever dealt with my entire life. My son was staying there and had to leave Virginia and move back to Florida because he lost his job due to Covid. They want to charge him $7200 to break his lease. $3600 for the loss of the rent and another $3100 because he did not give them a 90 day written notice. How could he do that if he lost his job and couldn't afford to live there?!?! We are willing to pay the $3600 but I refuse to pay the $3100. But what drives me crazy is when he was living there. The apartment manager (who is horrible and impossible to get ahold of) and complex did not help him out even a little bit on his rent when the upstair unit had a water leak that leaked thru his ceiling causing his cloths to get all wet. All they did was went into his unit and taped plastic bags on his ceilings that stayed up there for a couple weeks!!!! But I guess that not the apartment complex's fault?!?! I would HIGHLY RECOMMEND not renting unit here!!!!!!!!

I've had the unfortunate experience of living in what I can only describe as the WORST apartment complex I have ever lived in. Anyone who has claimed otherwise, must be living under a rock. We made the mistake of paying to live in one of their supposedly "renovated" apartments, and let me assure you, it was an absolute joke. At first glance, everything seemed appealing. However, the illusion quickly faded once we settled in. The so-called renovations amounted to nothing more than new appliances, creaky wood floors, and a hasty paint job to cover up any visible signs of disrepair. Our apartment had evident water damage, which the management believed could be remedied with a simple coat of paint. It was clear that they cared more about appearances than actually fixing the underlying issues. To make matters worse, the "new" appliances turned out to be more like faulty hand-me-downs. We encountered numerous problems with them not working properly, constantly causing inconveniences and frustrations. Attempts to address these concerns by contacting the office or the community manager were met with complete silence. The lack of responsiveness and accountability from the management team was astounding. This apartment complex is plagued with severe issues in communication, organization, and accountability. It is disheartening to witness potential residents being misled during their tours, only to discover the true nature of this place after signing their leases. Once your lease is signed, the staff couldn't care less about you or your concerns. It becomes painfully clear that their only objective is to fill the units and collect rent, disregarding the well-being and comfort of their tenants. While the initial rent might seem enticingly affordable, don't be fooled. Bent Tree Apartments will find any excuse to nickel and dime you with exorbitant fees once you're locked into a lease. If you enjoy living somewhere where the management treats you as a joke, disregards your concerns, and fails to provide a comfortable living environment, then by all means, this is the place for you. However, if you value your peace of mind, a responsive management team, and a well-maintained living space, I urge you to look elsewhere. Save yourself the frustrations and financial surprises that await you at Bent Tree

You're done being treated like "family" as soon as you sign your lease. The leasing office is severely understaffed, they never answer their phones when you call, and when they do they hang up on you. My partner slid on a water heater cover and fell in when it was raining. We told management, they did nothing but ask if he was fine! What if it were a kid? Worst attitudes ever from leasing agents, as if your problems are your own fault. QUICK to bill you for leaving anything outside your front door. Take your money ANYWHERE else. This is their job, they don't care that it affects your livelihood. You pay for parking, but they will tow you no matter what! But once they tow you the leasing office cannot help you, even though you had your paid parking pass on the top right of your windshield. Sounds great right? Their package delivery system is a joke. You pay $50 annually for a locker system, and they don't even notify you when your package was delivered. You have to go into the LuxerOne app and talk to their customer service. Leasing office will tell you there's nothing they can do. I had my package stolen recently, the leasing office asked if I had called the police already (sounded like sarcasm). It was a $4 package, I don't need the police, I need the protection and surveillance I was promised when I bought a locker space. Truly counting down the days until I leave this disgusting establishment. The manager's name is Sonia, and she is far from a decent manager. The property manager's name is Andrea, and she's even worse. Need a maintenance request? By your third submission, they should be on the way. Maintenance men are no issue, in fact very thorough and quick, perhaps the nicest thing about this place. Leasing office is truly ran by grown women who act like high-schoolers. God forbid you're passionate and upset about your problem, they'll pretend they never received your voicemail. But once you go into the leasing office physically they act like that had never happened. AVOID this community like the plague. I'm counting down the days until I get to leave this horrible place.

As I look at the google reviews... I see that I am not the only one who feels that AIMCO.... ESPECIALLY THE DISCONNECTED CEO.. places profit BEFORE the resIdents' comfort, security.... AND SAFETY. The minion named ""George" (I am actually laughing right now because he has the perfect 'minion name'), seems to have some kind of response to every critisism.... and, yet, never takes responsibility. The CEO, who is hanging out with his republican rich friends on his yacht right now.... and couldn't care less about what is actually HAPPENING TO REAL PEOPLE... who HE SHOULD CARE ABOUT (FOR BUSINESS PURPOSES)..... trained "George" well. "Avoid those regular humans AND DON'T get caught up with THEIR ISSUES, GEORGE, while taking their money. Write a bunch of comments that make us look like we care! While making passive aggressive remarks! I NEED MORE MONEY! Good job George. Here is your bonus thst comes straight from the mouths of our tenants children!!!!" CHECK OUT ALL REVIEWS ON ALL WEBSITES before you sign a lease with Bent Tree! The only reason that I don't post this review on other websites is because I am aware of the lack of ethics going on with the management company... and, I need to maintain housing. I fear "retribution" that will actually be "retaliation" if the CEO and his minions find out who it is that spoke.

A great place to live if you have no friends, no car, don't get any mail and don't mind when everything breaks. If you have no friends, you won't have to be concerned that there is very limited guest parking. If you're thinking it's cool because your friends exclusively travel by Uber/Lyft make sure they also aren't smokers, because the community is going "smoke free" including parking lots, your balcony, etc. The wait time to go grab whatever you had prime shipped to you is at least 45 minutes. If you go to the store to buy stuff like some commoner and God forbid, have an actual question you want answered - just forget it. You'll get a more efficient answer from a Magic 8 Ball. You could try calling or emailing, but I have yet to get responses that way. I'm going to try a carrier pigeon next. I will say the maintenance staff has a couple cool dudes working for them. Of course, I see them the most has something is always broken.

I truly wish I could tell you how excited we are to leave this dump. I have never left a review for any product, service, or business, but felt it so important to let everyone know our experience so that you all will not make the same mistake we made by living here. The price is cheap and there is a reason for it. First of all, our A/C was made in 1986 and of course it broke and the maintenance staff said, "it should still be working." It took a week to get it fixed and my roommate had to complain 3 times before the incompetent maintenance staff fixed it. There were rodents living on our balcony. No more words needed for this. Our neighbor is raising a stray cat. This cat will sit outside his door and meow until he comes out and feeds it. The cat blocks the stairwell, which is not very great to come home to as someone who is terrified of cats. There is constantly vomit on the stairs outside and it is never cleaned, and then stains the stairwell. Not to mention the stairwell is dirty enough and has never been cleaned in the first place. Our apartment has the worst smell. It's terrible because you get used to it (which is gross), but when you walk in for the first time, it hits you and is not welcoming. I am not sure what the smell is but trust me it is horrible. The staff are absolute morons. I cannot believe the things I have heard them say while residents are in the office. They are so immature and have zero customer service. They do not offer you a chair when you come in and I actually knelt on the floor for 20 minutes and was never once offered a chair. They have no regard for their residents and I truly believe their entire staff needs to be turned over, with the exception of Chris. The worst part about this place for me is the unbelievable amount of bugs. I find at least 3 spiders in our apartment every day. It is so frustrating because I cannot go to sleep sometimes because I am imagining all of the bugs that are crawling around me. I called and complained and they said they would come spray, but that did nothing apparently. Please PLEASE do yourself a favor and take my advice. I have never left a review for anything before. That's how unhappy I am here.

Did a tour of the property, liked what I saw, applied right on the spot. Unlike EVERY place I toured, to apply I had to pay a $500 deposit with a $50 application fee. No exaggeration, I was turned down within 2 mins! They instantly took those funds out of my acct. One week later and I still do not have my $500 back. Aimco management company conveniently does not have the info on their website on how to contact them. I just found a post where someone went thru the same thing last year. HOW DO YOU TAKE MONEY INSTANTLY, REJECT THEM AND THEN NOT REFUND THE REFUNDABLE MONEY??? DO NOT APPLY UNLESS YOU HAVE $500 TO THROW AWAY!!!!

Rude staff, hidden fees. Maintenance is slow to respond OR shows up sporadically requesting that you vacate your apartment for the day.

You're done being treated like "family" as soon as you sign your lease. The leasing office is severely understaffed, they never answer their phones when you call, and when they do they hang up on you. My partner slid on a water heater cover and fell in when it was raining. We told management, they did nothing but ask if he was fine! What if it were a kid? Worst attitudes ever from leasing agents, as if your problems are your own fault. QUICK to bill you for leaving anything outside your front door. Take your money ANYWHERE else. This is their job, they don't care that it affects your livelihood.You pay for parking, but they will tow you no matter what! But once they tow you the leasing office cannot help you, even though you had your paid parking pass on the top right of your windshield. Sounds great right? Their package delivery system is a joke. You pay $50 annually for a locker system, and they don't even notify you when your package was delivered. You have to go into the LuxerOne app and talk to their customer service. Leasing office will tell you there's nothing they can do. I had my package stolen recently, the leasing office asked if I had called the police already (sounded like sarcasm). It was a $4 package, I don't need the police, I need the protection and surveillance I was promised when I bought a locker space. Truly counting down the days until I leave this disgusting establishment. The manager's name is Sonia, and she is far from a decent manager. The property manager's name is Andrea, and she's even worse. Need a maintenance request? By your third submission, they should be on the way. Maintenance men are no issue, in fact very thorough and quick, perhaps the nicest thing about this place.Leasing office is truly ran by grown women who act like high-schoolers. God forbid you're passionate and upset about your problem, they'll pretend they never received your voicemail. But once you go into the leasing office physically they act like that had never happened. AVOID this community like the plague. I'm counting down the days until I get to leave this horrible place.

I had a disappointing experience with Bentree apartment manager, Afrah Oram. It's frustrating to feel misled and taken advantage of, especially when dealing with something as important as lease negotiations and rental increases. The lack of transparency and accountability from the apartment manager has left me feeling frustrated and undervalued as a tenant. It's completely unacceptable that you kept me waiting for three weeks, fully knowing you could not negotiate the significant rent increase. This kind of delay and miscommunication shows a lack of respect for my time and concerns as a tenant. Furthermore, the fact that an exorbitant fee of $1000 was charged to me despite my intentions being clearly communicated to the leasing office adds insult to injury. It's unfair for the management to penalize me for their own inability to effectively manage the situation. My intentions were clearly communicated to the leasing office, yet I were still charged an unjustified fee. It's disappointing that the property management appears to be more focused on maximizing profits than ensuring the satisfaction and well-being of their tenants. Andreas at the office can to attest to my intentions, this speaks volumes about the lack of consistency and professionalism at the property. If even the internal communication among staff members is lacking, it's no wonder that tenants are feeling mistreated and undervalued. The negative impact that this experience has had on me the is evident of this review, and it's truly regrettable that I choosed to lived at this property. As a tenant, you you should feel supported, respected, and appreciated by the property management, but it seems that Bentree apartment management has fallen short in providing these basic standards of care and consideration. Let it be an advise to others to stay away from this property, as it seems that the management prioritizes financial gain over the well-being and satisfaction of their tenants. It's disheartening to see a property that neglects the needs and concerns of the individuals who call it home.

I moved out months and months ago. I was curious to see if the apartments reviews were going to continue to go down.... as I KNEW THE REVIEWS WOULD. Shockingly, I saw a bunch of 5 star reviews. Then, I saw who were writing the reviews. If you look at the actual people writing positive reviews, you can see that they all work for Bent Tree in some form. Whether it be landscaping people or contracted people in the rental property industry. THAT IS NOT HOW YELP IS SUPPOSED TO WORK! These people writing positive reviews are extremely biased.... and probably ARE NOT RESIDENTS! I hope Bent Tree isn't paying them extra or pressuring them to write false reviews. Obviously, it is one of the two.

The layouts are good but you can easily hear the people above or below you. Also don't bother cleaning on your way out because they'll hit you with a bill anyway. I Mr. Cleaned the hell out of my apartment and they still hit me with a $200 cleaning fee

Beware the early termination fees... out of the 3 years we lived in this complex, we had a rollercoaster of an experience. Good: - Property was nice - Maintenance team was fantastic Bad: - Corporate office is going to try to get as much money as they can out of you. Termination fee costs 3 times what the monthly rent costs. My husband got a job in a different town, so we needed to move. They said it would be difficult to rent the apartment in the off season and wouldn't let us try to find a replacement renter. It took 1 month for them to fill our old apartment and they just get to keep the other 2 months of rent that we paid them. - Office staff has a high level of turnover, therefore most staff in the leasing office is untrained. - Extra amenities (gas grills, fire pits, etc.) rarely work due to misuse and lack of upkeep. Update: I emailed Susan and she just said that she would look into it. As expected, I never heard back from her again even after following up. All of these "I can help" responses on here are just for show.

I lived for 2 years, do not move there please, you will stuck with all kind of unjustified and unexplained fees.I left the place in excellent condition and I have photos of every room, wall, cabinets and bathroom I even cleans the edges of, the door handles and now they bill me for cleaning, paint and god knows whatI moved out the first of June and they charged for parking for the month of June and I don't even live there They took my deposit , they sent me 4 different amounts and they even tried to bill me for $5600 for early termination fee although they had a signed copy by me of my move out notice 60 days earlier, they had to adjust it when the found out I have my copyPlease go elsewhere and look for a better place to live, you will regret the day you moved in there and you will count days waiting to move out, they owe hundreds if not thousands plus losing your deposit This place is running a huge scam with their vendors and locker room policy, they will charge $100 a year to have your package deliver to a locker room regardless what size it is. You will have to carry huge boxes and walk with them to your unit in rainy weather and go to third floor with itThey even sent my furniture that got delivered to me to the locker room and I had to drag boxes of furniture to my 3rd floor apartment Please don't make the same mistake I did and sign a lease with these guysI am in the process of taking them to court and finding out I'm not the only one taking legal action against them.This place should be investigated by the BBB, the state attorney general office and take all measures to stop them from taking hardworking people's money just because they think they. An get away with itStay away

YOU WILL HAVE TO PAY DEPOSIT BEFORE APPROVAL! IF REJECTED YOU WON'T GET YOUR MONEY BACK WITHOUT A FIGHT!

if your looking for a place where nobody knows whats going on or whats happening this is the place for you. you need a question answered? that will never happen. you want to move parking spots? its going to be like pulling teeth. please spend extra money and go somewhere else between ALL THE HIDDEN FEES and broken amenities ITS NOT WORTH IT!!!

Update 07/21/23: I moved out, they are attempting to charge me for things that make no sense on a deposit (random sewage, water, and fees), and Afrah decided to block me when I raised concerns. I do not recommend renting here. They will charge you rent for an apartment you can't stay in, claim it's habitable when it isn't, and will try to bully you into giving them good reviews. Original: Been a resident here for a year now, there's almost no visitor parking, and they refuse to provide permits for visitors. They know about the issue and refuse to do anything about it. They will tow when their visitor spots are full. Update: apartment flooded too, they refuse to move us into a new apartment and they have an insane reletting fee of 3 months of rent. You heard that right. Avoid this apartment complex at all costs.

This is the absolute worst place to live. Bent Tree is run by awful people. We were one of the apartments in the fire there recently. Everything was destroyed except our bedroom. They didn't let us into our apartment until over a month later and then only finally found us a way in so they could continue with their construction. To get us into our apartment they knocked down a wall ruining the majority of items in the only room that wasn't destroyed by fire. We also found out that people had been stealing things from our apartment in the time that they wouldn't let us in. They blew us off about these issues. Even before the fire they were horrible. They knocked down our smoke alarm while in our apartment working on something. When we told them it was broken they said they would be right on while completely dismissing us never being fixed. These are small overpriced apartments run by lazy people who do not care about their tenants needs. They treated us terribly during an already difficult time.Sonia who we have primarily dealt with is the absolute worst and has not helped us in any way and I am certain I will never hear back from her about the insurance claim from them letting people steal our stuff instead of letting us in sooner.

I am a resident here, and since Aug when I moved in the construction works didn't finish. Even weekend morning banging and knocking noise.

I wanted to switch my unit to same size onther unit because of Mold, water leakage under floor, high hamidity and hamidity smell in my unit.The management team is not able to fix this problem, because they are careless ,unprofessional every day they defruad the residents.Always my children have complain from headach, sore throat and body pain.I bought a dehumidifier to control hamidity it did not work properly because there is water leakage under floor.The Leasing Office offered me extra money or my new income. meanwhile I'm living here for 4 years I don't have late payments or no paynalty.They don't look at my 4 years record. Just they know how to take money from residents' packets. We do not feel safe and happy here, so the best judge is very human's own conscience !

The first day I moved in, the apartment had not been properly prepared. After being unable to move my belongings in on the first day, the maintenance crew (which is the worst maintenance crew I've ever dealt with) didn't properly replace essential objects in the apartment, and left the floors absolutely disgusting. Then after coming home with groceries, I found out the apartment is infested with bugs, and that pest control had never been to the apartment. After talking to management they said a pest control worker was sent, but I came home to roaches on the invoice itself, and still a massive amount of bugs. To ice the cake, less than a week into moving in, the apartment flooded and I wasn't able to get "24 hour emergency maintenance" to my place for an hour. Then the worker was unable to speak enough English to instruct me on where to go for the night, and the receptionist also had no idea what to do. This complex is a nightmare.

you will get horrible service and maintenance, everything in apartment is old so like your AC may not work heat may not work, they will avoid all cost to fix it and will take several months to service and fix it if your lucky. The customer service in the front office is nice but on weekends only have one person in the office so you will be waiting in a line about an hour min. Word of advice, DO NOT WASTE YOUR MONEY ON THIS CRAP HOLE, YOUR BETTER OFF PAYING A BIT MORE AND GOING SOMEWHERE ELSE BELIEVE ME. They don't really follow up, logistics are very unorganized,

They go into your apartments without letting you know, they leave important information out all the time at the time of signing the lease. The leasing agents simply do not do their job, and when they do it's almost as if it's a bother. This complex is not worth the money it charges. There's huge rodents running around the complex, the dog park doors have never worked in the 22 months i lived there, neither did the dog pet spa. The water fountain in the dog park doesn't work. There's been a pot hole by the pool where we walk for months now & they have put a cone over it for just as long & they keep ignoring it as it continues to get worse. For the amount you pay the maintenance just isn't there & they are careless about it. There's also no parking anytime after 7-8pm unless you park 5-10 minutes away from your apartment which is ridiculous because you have to pay $15 extra on top of the rent (which includes random fees that constantly change with no explanation) for parking. You're just paying for the location & because it looks pretty decent.

The past 3 months have been a nightmare. They're renovating all the apartments which is fine but taking way too long for it. The noise starts at 8am Monday through Saturday all day until 7pm. We are exhausted, our animals are scared and changed their behavior and it is just stressful. They came to replace all of our windows and bothered us 3 more times to check if everything was completed- couldn't that have been checked only once? I'm so so happy when our lease is up so we can get the hell out.

Don't move here Don't waste your time and your money here The service is too bad ,they just waste your time You can't go to sleep when your upstair neighbor want to walk or get shower cause of sound Extra charge for nothing Even get charged for parking spot , can't find any spot to park Your car will be towed even you park in your spot

It was so incredibly loud. I could hear every footstep of my upstairs neighbors reverberate through the apartment. I could hear their dogs running back and forth. It literally makes you feel unsettled and on-edge in your own home. The staff are nice, though!

Current resident here, I wouldn't walk I would run away from This place. Regrets on moving in. Advertising no smoking, everyone smokes and it seeps through the air ducts. Wanna park? $60-$120 got a parking space that's damn near a 8 minutes walk! Want friends over? Well people take up and hog guest parking for weeks, not to mention venders park in your spot for hours and you can't get a hold of anyone. They say you can wash your car, oh that's great! NOPE! Spots are hogged by people stealing spots, okay fine surely you can fill a bucket up with water? NOPE handles are all broken nice. Basically only nice thing is the semi renovated apartments that you pay a premium for. Counting the days for this year to up

So when we first moved in we had BED BUGS!!!! We had never had them before and when we brought it to attention they did nothing about it. A few months later management changed and things got worse! They never listened to their residents. There fees are outrageous. They have fees for parking, packages, trash ( yes, trash that you have to carry to the dump).Dont waste your time living here. No one was ever helpful here.

Update: 6/13/18: I finally got out of this pit, but it could not have been more difficult. They apparently refused to accept the numerous notices of vacation I gave them. The one they did finally decide to recognize an email a month before vacation, and proceeded to demand two month's worth of rent regardless. I only came to this place in an effort to save money but because of this it ended up costing me more regardless. Update: 4/24/18: things are getting worse, not better. The transition in ownership to Lincoln properties has opened the doors to the worst possible abuse. The massive parking problem could be partially resolved if the complex opened up the 50 desperately needed private parking spots around the complex, but instead they completely removed guest passes (friends and family are now officially not allowed in the area) and converted even more of the few spots we have (mostly the ones that are close by) to "premium parking" that they are charging $40/month to own. This place is a trap. Every aspect of it is predatory and abusive. You know the trolls in fairy tales that charge people to cross bridges? Those people are real and they've gotten into the apartment game. This place is designed from the bottom up to take advantage of you. They will lie to your face, tow your car, cause more problems in efforts to fix old ones. They go out of their way to hide basic features from you and i lived there for 10 months before i knew there was a web service they were hiding from me. The place is smelly and cramped and offers virtually no way to have friends or family over due to the complete lack of parking. You'll be lucky if you can park there yourself. It's not even cheaper than comparable complexes.

The location is great. Everything else sucks.

The parking is horrible! They first charge for it, then you have only a specific spot to park in, you can't even choose. It's always far away from where I live and on top of that the maintenance teams keep parking their trucks in multiple spots and I can't even go inside until I find one and get them to move.

I would rather sleep in the street with the homeless than leave in this property.... The worst management ever... you can hear your neighbors what they are doing through the walls... that's how bad these apartments are

zero stars! For reference, I paid my rent on time every month and left the apartment better than received and had zero deductions from security deposit. A few things that happened during my tenancy: - Was missing actual windows in the middle of winter for almost two months. I was never reimbursed for heating fees 3X the normal usage. -Literally part of a MAC make up container was glued onto the bathroom faucet as a replacement piece. - Went almost a month without a functioning AC because they "forgot" about my service call - Carpet beetles for months with no action - Had to wait weeks and put in 3 repeated service requests because maintenance thought it was ok to have a mold covered dishwasher.Eventually it was replaced. - Carpenter Bees EVERYWHERE in the spring/summer because the place is literally rotting. - Was invited to a welcome event via email and promptly kicked out once I arrived because it was for invitees only??? - Contractors showed up at my apartment on several occasions without proper notice as due by law. - Never given proper notice as required by law for move out inspection. Employees retaliated against me when I pointed this out. -Charges for trash and other items that were inconsistent and/ or violated lease agreement. The list goes on. Avoid this place at all costs Aimco only cares about how much money they can squeeze out of you for everything.

The worst place to rent from!! You will never find parking after 9:30pm-10pm!!! On top of that my car got towed last night and I had to pay $160 to get it back today! The management run by this apartment sucks and they do not care! I highly advise the people to find somewhere else to rent. I can not wait for my lease to end in a couple of months!!!

The new management is worst ever I experienced. There is not enough maintenance staff. Any emergency maintenance, we have to wait for 3-7 days. They don't pick up the phone from tenants and also do not reply the phone. Office staff do not keep the record properly too. Last month, they misplaced the check (rent) and sent another letter with late fee. When we went there and asked about the situation, they said, "you gave me the check but I did not accept, so you have to pay rent but we could discount the late fee." What the reason, they did not accept that specific check and discount the late fee? But accepted all other checks. There is no CCTV camera and receipt for proof. I highly recommend them to set up CCTV camera. On 05/08/2018, there was baby shower at my apartment, I asked the visitor parking for my relatives but they denied to provide visitor parking, so my guest unable to participate in baby shower. Office manager (Sonia Anzar) was so rude and treated me as animal (pet) like animal does not have friends and relatives.

This apartment sucks. All the spots out front are reserved. You have to walk a mile to get to your apartment. It takes forever to bring in groceries. And they run their tow truck night and day - god forbid if you're in a hurry and accidentally park in a reserved spot, you have to uber 15 miles away to pick it up. Would not recommend living here. Also, they make you pay on the last day of every month, or make you pay a $160 late fee. Most apartment complexes give you until the 5th day. But when you serve a lower societal class, you shouldn't expect them to have their check in on the last day of the month. Heaven forbid. This has gotten out of control. Also:-place infested with bugs/rats-trash was everyday pickup, now 2x/ week, which as residents are required to pay and don't pick up as often. Which makes it smell-changed the payment date from 5th of the next month, to last day of current month without explicitly telling you when you renewed lease-changed management companies 2x in a year-disorganization if staff, when I resigned lease, it literally took me 10x to get changed.

Updating this review to give a bit more transparent information:-there have been a couple nights where there have been 0 parking spaces in the entire apartment complex. I had to park in a fire lane, and emailed to say I was parking in a fire lane and never heard back. Reminder that you pay $15/car per month just for basic parking.-constant construction is going on. We have had people doing some construction on our deck without any type of notice. Just this morning I heard some noises outside and found someone on the deck with a ladder. Again - didn't receive any type of notice or time frame for this to be completed, and my screen door curtains were not closed.-our door will not completely shut to them point of it jamming nearly everytime we try to close it. If you're moving in, I recommend buying something to seal the door and also have something for under the door to stop air from coming in. We can see right through our door currently. We also still have water damage on our ceiling that we were told would be fixed back in July.- I have really tried to be patient and understanding, but I regret moving here every day. No one has reached out to me since our move in to discuss these concerns. I very strongly advise you to look elsewhere. The cost seems cheap, but our rent has gone up a lot more than we were initially told, and the itemized statements are extremely hard to understand/disorganized. I really hope something changes very soon. Again - I'm not one to take the time to write bad reviews, but this living situation is pretty bad to say the least. I have been a resident at Bent Tree Apartments for a little over 2 months. Pros: -convenient location to 28, 66, etc. -maintenance team rocks, and is very friendly and efficient-dog park for dog lovers and owners-pretty neighborhood with lots of trees and paths for walki Cons:-hidden fees everywhere. Our base rent for a 2Br/2B is under $1,552, but with water, trash, sewage, parking, etc it equates to ~$1,670. This doesn't even include the $300 admin fee we paid for a gym that isn't open, the $50 locker fee for packages that are still delivered right in front of my apartment, $50 charge of each pet per month, $3 for pest control when there is a big bug problem, and my separate bills for internet and electric. On top of that late fees are charged the day after you miss rent and they charge $100. There is NO grace period whatsoever (in the lease agreement)-floors are so uneven we can't even put things on our shelf without things rolling off. Water damage on ceiling hasn't been fixed, and we have reached out multiple times. -super loud environment. We are located right next to a major road which factors into noise, but additionally the walls are so thin you can hear your neighbors very easily - even them turning on the shower -little to no visitor parking, especially after 7pm. They provide about 15 spots total for visitor parking for the entire community, so if you plan on having guests over, they likely won't be able to park there unless they get there very early in the day. -has no communication about lease or move in info until the day before I moved in. Received the finalized lease document less than 48 hours before move in. I hate writing bad reviews, especially because my boyfriend and I were so excited to live here. We will not be renewing our lease and we urge anyone to read this and think carefully before renting. Hopefully things change for future renters because it really could be a nice place to live.

Lived here for five months and I would not recommend it to anyone. The place is not safe at all, someone stole my bike from the deck, my packages are lost all the time and Luxer One charge me $10 storage fee (if I don't pick up my package in 24 hours) they send me code and when I go there the locker is empty. Parking is a nightmare you can find your car totally empty in the morning (stole tires and other parts) even when they charge $20 a month for parking. After reporting to the office manager you will feel like waste of you time, management won't do anything. There is a bogus fee for paying your rent with a card. In the apartment itself, paint chips from the walls and the bathtubs and troilite is very old. Blinds break easily or straight up fall down, and you will see dog poop everywhere.

This location doesn't deserve even one star. It became impossible to live in this apartment complex. First year was a very good to live here, but the second year is horrible. I decided to write this review because I don't see any resolution about the issue I adressed to Aimco leasing office since summer. The life become horrible after a neighbor moved in with a dog which is constantly barking untill noon every night. I addressed this issue to the leasing office, I don't observe any improvements, it looks that they are ignoring me, they just want to make money, but they don't care about people living in here. A big disaster is with the parking. They made a lot of reserved parking lots to drag more money out of the people living here and if you come after 10 in the night you barely find a space to park. Also they are charging for the mail packages, before this was free. I am very disappointed about this place. I am counting down the days to get out of this community. The worse place I ever lived.

So unprofessional people/staffs, worst after management changed, they are not sure about what they are doing, if you need to meet the staffs regarding anything makeup your mind to separate couple of hours for even a small stuff, experienced a lot of times. Weird staffs, really upset.

Stay away from this apartment complex! I was treated wonderfully when viewing the apartments, however after not being able to move forward I was informed that the refund process ($600) would begin and I would be refunded in the next 48-72 hours. It has been almost 2 weeks! After I realized earlier this week that my money had not been refunded, my friend checked our application status online, and it was still showing In review. After calling the office I was very rudely spoken to and the woman seemed baffled as to why I was online checking the status, of course because I had not received my money! She then informed me that the process had not even been started and that i would have to wait another 48-72 hours. Unacceptable!I have even contacted corporate and will make every effort to make this situation known, and I will also be contacting my bank to have every dime returned. Stay AWAY.

I HAVE NOT SLEPT IN MONTHS NOR CAN AFFORD TO PAY THEM TO BREAK MY LEASE. This has added to my depression and currently in therapy ( not lying ) I had to live through construction for months !!! and I mean hard-core you cannot even talk on your phone, kind of construction where it wasn't livable and nails where were flying through my wall. ( they fixed it but still). This was when they were changing the color on the outside of the apartment complex. Several neighbors and I were talking about damages me to our walls and items, thankfully, my items werent ruined, like some of my neighbors. It's was a total utter nightmare. They worked past 8pm sometimes too! Like you got lucky if you were able to sleep. the floorboards are very thin. You can hear every step your neighbors take. This is beyond hearing door slamming and thumping, and a little stomping that's normal in apartment complexes. I'm talking about hard-core TV, and mirrors are shaking. Very earthquake feeling. When I have guest over, they always comment on how I'm able to live here. I take baby steps when I walk in my own place because I'm afraid I might disturb the people below me so I don't comfortably live here. On top of the floorboards already being very weak, I've experienced water damage from a neighbor above me, who I found out, died in her apartment, well, when the cleaners were cleaning, water started pouring on my bedroom floor from my ceiling, they fixed it however, there's still a water stain that I can still see and that was about a year ago from now with that being said, there are squeaky ( nails on a chalkboard) squeaky in my room above me and my upstairs neighbors step on those parts for long periods of time. So I haven't had good sleep here in months. If I were in property management, I would literally consider letting someone out of their rent for the excessive noise, it's not regular apartment noise. As a human I'd be upset that I collect money from someone who can't sleep in their own home. I am forced to sleep in my car some nights when the sounds are that bad or crash at a friend that I can find all while still paying rent here I would consider all of this before you move in if you are someone from New York City, etc. this might not be that drastic for you. If you are trying to get away from a noisy complex, this is not the complex for you.. What sucks is that they get to decide if the noise levels are loud or not, not you or the company that comes over and hears all of this shit. ITS BEEN AWFUL! I've complained multiple times. It doesn't matter. UPDATE: I moved out and a week prior I tried contacting the leasing office. No one called me back. No one answered until I reached out to them with a blocked number, and then was rerouted to manager of bentree. She contacted me a day after my move out date ( after me begging and calling ) and are charging me for a cleaning fee ( I paid to have cleaners over 200$ ) and wanted to get in contact with someone so that they can review the apartment for me to get my full deposit back and they made sure to not contact me or return my calls I had to beg and beg to have someone give me a call back and the manager who I've had problems with my entire time living in that community decides that the apartment is not clean I asked for pictures she said her partner took pictures of the place not being clean, but I asked for them to compare them to my pictures of my place being clean, and she did not respond back to me. ( the cleaning service asked for those pictures because they told me they would give me a refund and she won't even at minimum do that, send pics if it's true). I feel ripped off, and taken advantage of. They can pretty much do and treat you anyway. That manager at that location is unprofessional and not easy to go to with any issues. I wouldn't let this place take your money they do not care especially the manager AFRAH OMAR ! It is nothing more than just a job for her. She does not care how you sleep at night. She does not care if you have degrading issues and for her to contact me after my move out and gets to decide that my place wasn't clean with zero proof. Trying to contact them just for them to make sure my apartment was up the standards after the cleaning was not easy and again, they contacted me after that move out date and it just feels like I was robbed. I've lived in other communities where they go about it professionally. That manager is horrible. What apartment complex contacts you after your move out date instead of before when you've reached out to them? I don't understand how she even got that job and it's really sad for the community there. I am not the only complaint regarding her. There are other neighbors who have had their fair issues that I've spoken to. I would just beware of living here save your money and move somewhere where the people actually want to do their jobs.

These apartments are made from hopes and dreams. I had a huge gust off wind come through my window and its closed. Build quality of these apartments are terrible and rent keeps going up for some reason; its not like the apartments are getting an upgrade. Its 4 in the morning....do you know how mad you gotta be to wake up from a gust of wind at 4 in the morning and write a review.

Just to know Sonia put my new rent on hold as I previously wrote a negative review. Even they overcharged me, I'm glad I'm out of Bent tree. Be aware of sounds, allergy, parking, and management.

Like majority of what other residents have said prior, Bent Tree apartments is EXTREMELY money hungry, uncommunicative, and lack so much professionalism that we all are ready to LEAVE ASAP. My family and I have only been here for 3 months ... if you are late on rent once 11:58 hit they charge you 100 dollars (not including all the extra fees they charge you )then if your late not even a month on rent they try to evict you ... mind you the only thing they do is email you calling, emailing , texting them is straight pointless no matter what the situation is .. I could say so much more but the other reviews tell it all ! PLEASE DO NOT MOVE HERE (they are nice and very communicative until you move in it's a freaking trap ) forget the 1 star it's a 0 out of 5. Tell your family and friends to tell their family and friends NOT TO MOVE HERE ITS NOT WORTH THE BULL.

In my 3 months being here I got towed three times and not a single one was my fault and instead of paying for it they made me pay out of pocket and they just reduced the amount from my rent so if I had no money to cover it my car would be sitting with no fault of my own and now they cut off my electricity, again to no fault of my own and we lost about $500 in food and milk that was breast milk that was pumped and have had no power for three days and renters insurance here does not want to cover it and again to no fault of my own and we still don't have electricity and don't know when it will be turned on and all the leasing office has said is I'm sorry I know that sucks. I would give 0 stars if possible parking sucks 90% of times my visitors have to park across the street my spot is far from my apartment and they add so many charges they don't talk about I'm the beginning suck at giving mail keys the only good thing here is the maintenance team which I imagine is from the amount of practice they get again I do not recommend this place I'm the slightest.

Management is argumentative, and lies so you can lease with them. People in the office is rude for the most part. Gym really old, same for several years it hasn't been updated in years. The buildings needs maintenance, paint as well as the stairs, although they recently "replaced them" it hasn't been painted. Bugs every where, trash, spiderwebs in every corner, they clean probably once a year and you have to call them requesting to PLEASE clean the breezeway. Dogpark is better and bigger than children's playground. No parking space even though you have to pay per vehicle monthly, if you are lucky enough to find a spot you will be walking at least two blocks from your building. Management loves dogs so complaining about a loud and noisy dog or pee in he stairs or poop in the side walks is NOT an option. Hide fees so if you decide to move make sure you READ carefully your lease and make sure everything is in writing otherwise you can lose. A lot of maintenance needs to be done in every single unit but new management is prioritizing dogparks, asphalt, sidewalks, lease office and honestly not sure what else because you don't see them and whatever it is you definitely won't take advantage of it. Try to find another place if you can. You will be better and happier if you are not living in Bent Tree specially with new management, new fees and new stuff. But the way pictures online are definitely NOT how Bent Tree really looks. Make sure they show you the apartment and building where you are planning to move before you sign the lease. I was unable to upload the pictures to show but unfortunately it was an option.

I'd previously given this complex a better rating, but with inconvenience after inconvenience compounding, they're quickly falling out of favor with us. The office staff try to be helpful, but the new property management company, AIMCO, is just way stricter, more bureaucratic, and prone to mistakes than the old one. Towing is strict, parking limited, and LOTS of hidden fees. You pay WAY more than just rent here. Not a great place if you love animals or privacy, as they will often just barge into your apartment, giving you "notice" by saying, "sometime this week." Overall, it's become your run-of-the-mill, poorly-managed complex, run by a big company with low standards.

old, very unsafe structure. noise sounds everywhere(constructions), rude staffs... they will not gonna fix your broken window and they will say "turn on the AC/heater."

disgusting.... i though i would die when i found out there are bedbugs and other insect in the apartment. The best part is management doesn't even care. All they care about is ur money.

Writing this review while I'm parked at Bella Pizza because I do not have anywhere to park. Even though there are 20 reserve parking spots open , that nobody reserved....I must say, this is the dumbest thing I have ever seen

Avoid this complex. The new ownership is not interested in improving the quality of life at the complex as they are increasing their profit. Since taking over, they have reduced the number of parking spaces by creating additional un-covered "Reserved" spaces trying to force residents to pay - especially, if they are unfortunate enough to work hours that have you returning home after 8pm. At that time all the free spaces are taken. You rent an apartment with the realistic expectation that there should be adequate parking to accomodate the number of residents, not drive around for 45 minutes hoping someone has to leave and you can grab their spot - like a perverse game of musical chairs. And heaven forbid you should park in one of the unrented vacant "Reserved" spaces, you will find your self paying a $165 towing charge after tracking down your vehicle's location. Trash "valet" is a joke where tenants leave their trash outside their door - many all day for the 7-8pm pickup. And if the bags break when they are "valeting" them to haul the trash away, they just leave the dirty dipers, spoiled trash laying in the halls waiting for someone else to pick up. Lights in stairwells go months before being replaced and the piled up trash around their dumpsters has to be a health violation. I am moving out as soon as my lease is up as the frustration, hassles, cavalier management attitude, maintenance requests that take 4 weeks to address, is not worth the $100/mo. you might save. But if you would like to pay for an apartment, pay for a guaranteed parking spot or even pay monthly for a plot to grow a garden, this is your place. It just won't be mine.

BEWARE BEWARE BEWARE BEWARE! My family and I have lived here for many years. The complex was sold to people that don't know what they are doing. They are rude and disrespectful. I have put in my complaints. still Nothing they want you to email your complaints but nothing done in a timely matter. I have been complaining about my outlets for months nothing. there is only four that works in the apartment. (NOTHING) The parking is HORRIFIC if you come home after 6 good luck in finding parking. The only way you have parking near your house is if you paid for it. You can't go out on weekends because if you come back late you have to park at the CVS and walk back. You pay for your trash to be picked up and the trash service that they use leaves trash in the breeze way and it is not picked up. You have to use disinfectant for the equipment in the gym its always dirty and dusty. They have TV's but they don't work the equipment is old the tread mill skips.It's extremely hot the air is never on. No fans,you have to make sure you bring lots of water. I went the other night to the gym and I could not get in they most have changed the system, and didn't notify anyone. The RENT and FEES that they attach is astronomical!!! My friend lives in Woodway apartments and she doesn't have any problems her place is larger and she pays less for rent she said their staff is great. My lease will be up in November, I will be put in my notice OCTOBER 1st. I would rate the complex with new management -0. If I listed everything I would be here all day. BEWARW ITS NOT WORTH THE STRESS!!!!!!!!!!!!

Their good reviews are fake for the most part. Summary: Bent Tree is an average apt complex with a bunch of people trying to make money by trapping clients by some customer service BECAUSE THEY GET PAID COMMISSIONS MAINLY. So if they don't trap you, they won't get paid. If they need to compensate residents, they act like it's not their fault and when you need to pay the rent 1 day late they would charge you a late fee(I think like 100-150$) And if you are a resident with any of these problems: parking, car scratches, clumsy neighbors, car being towed, trying to call the office (rarely they answer), you will have to figure it out on your own. Good luck My honest advice cuz I really hated this place is to Stay away!!! Just thinking: Why would you pay 2500$ or even a bit more on a 2-bd apt for a "Luxury" apt (it's not luxury at all, actually) while you can pay a bit more to rent a whole house (3 or 4 bds)?! First experience: Really bad experience and only in less than 2 months. It is too expensive for this bad quality. Insects in the apt and on the stairs and they charge for pest control! Pets litter all over the community. You can hear the neighbors like they are with you in the apt even if you live in the very top floor. We had 3 cars for 1 night (2 mine and 1 rental) so we decided to park 2 cars in our official parking spots (one car of mine and the renatl) and the other car of mine parked in a spot that's not formally parking but other cars where there then my car was towed! because of only parking a few hours for only 1 night and while they know our plates and each car owner, but still they have a CONTRACT with a towing company to tow residents' cars to most likely get money out of. So they make the issue and they know that it's not easy to get a 3rd parking spot and they tow cars too! Instead of giving a few hours grace period to move the car or even they can give a warning if they care about customers. FYI, Some neighbors' cars were broken into to steal things. I had 2 parking spots and one of my cars got scratches twice because of the clumsy neighbor next to me. They told me to figure it out on my own. Really, what a good customer service . An update: I decided to leave to get a better place and they charged me for 5 months (2 months notice and 3 months penalty) plus taking almost half of my deposit for BS. Staff there is trying to be nice to trap you by sugarcoating the reality while Bent tree is less than average community, be careful! Tried to reach out to the financing team to finance the penalty because they offered that and they were never responsive at all.

DO NOT MOVE HERE! When i moved in my apartment had a gnat infestation, was not cleaned, had pee in the toilet, vents painted closed, and floorboards not glued down. For all of this, they offered me $30 in concessions and didn't even send pest control for over a week. Months later I broke my lease once I was able to leave (i would have left earlier if i was able due to the condition) they charged me $5,000 to break my lease even though a new tenet was going to move in 2 weeks after me. So they faced no losses and are still making me pay the fee regardless of my experience at the property. I recommend to move literally anywhere else but save yourself the trouble and DO NOT LIVE HERE. Update: I reached out as suggested in the owners comment below and now haven't heard back in two weeks. I was really hoping to come to a resolution but even the management company has proven unwilling to help. They also changed the comment they originally left which was apologetic to a generic response.

We have been living in this complex for about 1,5 months. Even though the leasing office rep who was signing us up and worked with us was very responsive and nice, there were so many issues with everything else. There has not been a week when we wouldn't have to go to leasing office or submit the requests for maintenance. Initially, when we came to check the apartment, there were issues with a lot of things (so it wasn't inspected by their staff). We filled out the inspection sheet but still not everything had been fixed until today, even though we brought it up few times. I guess as long as it's not life-threatening, they don't care about your comfort. It is just an old complex poorly maintained. We were happy that we could lock in the rent for more than a year prior to moving in, but now we wish we could move out...

The customer service is horrible. I was wasting 30 mins to visit Bent Tree Apartment. I had an appointment two days ago. But their employee locked the door and let me wait for them for 20 mins. The lady who talked to me was completely rude. No explanation for late or any greeting. Her face made me feel like I owed her a thousand dollars. I had no idea such a person could be a customer service representative with this attitude. I feel deeply sorry for their company. BTW, the information on their website is not accurate. You will get a different move-in date or price when visiting this place.

If I could give 0 stars I would. I wouldn't recommend this place to my worst enemy. It's an absolute scam.

During my time at Bent Tree the quality of life has gone down significantly. 1st - The parking situation currently is a disaster. All but a couple dozen spots are assigned parking. This parking might not be anywhere near your apartment and is a separate fee. The little visitor parking that exists is functionally non-existant since it's always full with residents cars. You will not be able to have anyone visit without risking their being towed. 2nd - The removal of several amenities to make room for additional parking. 3rd - A lack of enforcement of the non-smoking policies. These policies are not effectively enforced and people openly smoke on their balconies and parking lots. 4th - Their "newly renovated apartments" had many, many issues with the installation of doors, windows, and appliances incorrectly or sloppily. While maintenance did correct these issues they clearly went with a bottom of the barrel contractor for these renovations and did little to no follow up to make sure things were done properly. Do not rent here, it is not as advertised.

for real, even one star is too much. I wish I was able to use all bad words to describe how awful the new management is.unfortunately, I continued my contract with them and then they started to renew the community.the answer to all the sounds and dirtiness is we try to make comfort. but seriously?! the parking lot is like a jungle if you get first you are the winner. people use their motorcycle as something to hold and reserve their spot. if your neighbor walk in the upper level you definitely will hear that and if the one living in under you, be sure that you will hear the sound of music.and about the people that work in the leasing office, they are intelligently ignoring your request and for the same problem, you should contact them more than 6 times in minimum. I visited the people in the leasing office more than 17 times which nobody can believe that and I ended up that I should call the police for my problem.when you ask for something most of the times you hear these "we don't know" "we will update you" " we will take care of that" but the result is that you should see them again.and the good points are less than the bad points. if the rent is cheap in somehow(that you will be faced by a lot of hidden fees), doesn't mean that you live in peace and comfort. be smarter. don't? be like me :)))

the worse place to live. new management are so rude, is all about the money, new fees and and excuses all the time. instead of apologizing every time there's a reason why pretty much is so bad but even though nothing is done timely. they never answer the telephone and sometimes they replied your emails two days later (if they ever do) and they are experts on excuses. not to mention everything else going on, they never clean and they are just more worried about things that really doesn't matter like new stinky dog park in the middle of the complex. they charged $15 per vehicle per month and hardly to find a spot in front of your building. they never clean premises if they do is after you make several requests for several weeks. overall not a good place to call home.

The Property manager Sonia in the leasing office is absolute unprofessional, she never answered any of my calls nor emails, even lived there for three years. They have the worst costumer services, rude all the time, they don't have any respect for residents. Please stay away from this nasty community, parking and cleanliness is the biggest issue of this community plus worst management.

It's like living in the middle of a construction zone in DC. I'm a full time college student and studying here during the day since the new management took over is nearly impossible. I have to leave my apartment and study at the library down the street to get anything done. I feel sorry for anyone who works night shift living here!! But it's okay, we will be moving out next month!

Parking is awful. Trying to park past 8 pm is a struggle none the less. The community here doesn't seem to care for any rules set forth by the leasing office. When I first moved in I was told that this was a Smoke free complex, the second I parked the moving truck I see 2 separate groups of people smoking outside my soon to be apartment. Noise complaint are ignored at Bent Tree so if you are naturally a noisy person this is the place for you. I've probably submitted 10 noise complaints and that doesn't do anything. Overall I would recommend not living here.

They are not taking responsible about residents living in their properties. Anything happens to your unit forget about talking to them. Call insurance and ready to hear the insurance is not covering any damages. Assistant manager, Bee? or Vee? girl with a curly hair, she is worst ever I dealt for customer service. I have no idea how she climbed up to be an assistant manager. Worst beyond worst to talk to. Oh~~ good luck finding a parking spot after 10pm even with paid parking permit.

BEEN a loyal person of this community since 2015. All I'm going to say is a lot of residents have been upset with the money hungry people running this company. Parking has been absolutely outrageous. They charge extra just to assign you a spot far away from your building. Not only that but their management team is unprofessional as they do not know what they're doing or aren't responsive to any issues throughout the community. If you are a resident who wants to be getting robbed you should probably think about living here unless you're smart, find somewhere else.

My partner and I lived at Bent Tree Apts from Mar '22 to Jan '23. We terminated our lease early because it was that bad, so bad that we paid hefty termination fees to get out. Tip: get a lawyer to look at your lease before signing anything!Before our move-in day, we were unable to get in contact with the leasing agent that coordinated our move-in. We later found out that our leasing agent left the company and forgot to transfer our information to another agent. Our move-in day was also on a Sunday so the leasing office would have been closed. Good thing we kept bugging them about it--otherwise, I'm convinced we would have never gotten our passcodes while still getting charged rent. Within the first week, we noticed evidence of previous water damage all over the apartment unit (e.g raised flooring, cracked walls, water stains). There was also an ant infestation that came from outside our first floor unit; we had to seal the trim with tape to keep them out. Another issue is that there is a shortage of parking spaces. We paid for general parking spaces every month but were not guaranteed spots after 7pm. A few months later, our ceiling flooded with sewage water near the HVAC vents on two separate occasions. This explained where the signs of prior water damage throughout the apartment unit came from. Another big concern was that the maintenance team entered our unit for an unannounced VA state inspection. The maintenance team told us at the door that they knew some units did not receive a notice, but they still apparently needed to enter that day anyway. Luckily, we happened to be home at the time and were able to calm down our anxious dog. If this is a routine state inspection, shouldn't they have known about this for a while? Why couldn't the maintenance team have rescheduled the inspection when they realized that some units were not notified? We felt very strongly about this because we had a lot of concerns about our rescue dog being home alone with any strangers in the unit. When we brought this concern to the attention of the leasing office, they told us that all units were absolutely notified ahead of time. It took a lot of persistence on our end before they finally checked their e-mail distribution list and realized that some units indeed did not receive the notice. However, instead of apologizing for the gaslighting, they shoved this under the rug and promised not to do this again. Except it did. Needless to say, we lost all trust in Bent Tree after this experience.There was a drain in the hot water heater closet that collected the runoff from the HVAC of all the units above us and it constantly dripped with water. A sewage smell appeared every 2 weeks and it permeated throughout the entire apartment. There were random fees added to our invoice every month; however, we don't know where that money went to as they never did any landscaping in the Fall or Winter and only raked the leaves twice the entire season. The complex was hideous with all the leaves that would rot in the grass and encourage snakes to hide underneath (and yes, we did see snakes).Bent Tree's online portal is also a mess and you can't track what you're being charged for as the charges are not listed in any sequential order. As others have mentioned, we received an automated message that our batteries for our door lock were dying and scheduled a date and time to have replacements dropped off. They were never delivered and we had to buy our own out of fear of getting locked out of our apartment. We confirmed later with the leasing office that their AI assistant rarely works. Maybe they have it figured out by now, but I wouldn't get my hopes up on it. Overall, terrible experience that negatively impacted our quality of life. You could rent a better apartment at a similar price point that comes with fewer headaches.

Overpriced as hell for its quality. Floors are uneven. Charging ports are cheap and loose and will pop out so bugs can just crawl in through the hole. 1600 for a one bedroom. Horrible sewage system. Do not rent here.

Their leasing office is a joke! They will tell you just all the right things to get you to move in until you do and all of a sudden you're towed because they didn't do their job explaining or giving you the parking pass.. they dont tell you anything really, just take your money & if you need customer service? Be prepared for the shittiest of the attitudes of them all, as if it is so much of us to ask for them to do their jobs. Need something maintenance? you better triple check they did that right & make sure they are actually doing something because I've had to go thru multiple of the guys to make sure they do their job as well. Shout out to fahar, the only maintenance guy that actually cares. Parking? Almost none existing. They've said for months and months we've passed along your concerns lalalala nothing happens and never will under this management. Pay for parking monthly just to park in the visitors section 10 minutes away from ur building! Idk how a complex could be so careless! It only looks appealing... until u actually get in and its like what have i gotten myself into? Had my apt "renovated" before we moved only to have uneven/not leveled floors & left no instructions to any appliances. If you have no other option sure, but this is my true honest experience. DO NOT MOVE IN HERE. You're welcome!Oh & one last thing they don't tell you?The lockers! It's literally pay $50 a yr for the locker room or u literally can't & wont get any packages delivered & when they go missing... again shitty customer service & they act dumb to not do their jobs. Counting the days until i move out of this shitty place.

If Hellish customer service is what you're looking for then look no further! My overall experience at Bent Tree was full of mislead information, and also a 3 month late notice that the carpet had to be replaced once we moved out. The carpet was a year old and looked perfectly fine, however they felt the need to scam us out for more money. Do yourself a favor and look somewhere else, this place is the taint of apartments in Centerville, Va.

No effort to help their residents, worst treatment I ever received, they should automize all their phone options, since they won't offer no other options other than what we already know we have, this is my second year and I was trying to renew my contract but they would not understand the actual situation we are going through, I would not recommend this place to nobody, other than it's location, once you are a resident they won't care about you.

I lived in the first floor and it was a struggle every night to get sleep. The floor above us is EXTREMELY CREAKY and the upstairs neighbor moves ALL NIGHT LONG. We hear everything. Not to mention, the people outside are loud at night. I'm honestly shocked to see reviews above two stars. Do not live here...

I don't live here, nor do I plan on renting here. If you're going to overcharge for apartments, make sure to update the whole unit. Not just the light fixtures, floors, and kitchen blacksplash. Location? I've looked at apartments two steps away from Dunn Loring the same price, and the second bathroom wasnt the size of a shoebox. Yea they're under new management. The person we spoke to seemed nice. But I didn't plan on speaking for an hour before actually viewing the apartment, I knew something seemed up when he was speaking so highly of the complex. Sadly the apartment didn't match his words. Thanks but no thanks. I normally don't write reviews, nor did I need to. But I felt like sharing my experience.

Current resident! I ENCOURAGE YOU TO RUN AWAY FROM THIS PLACE ASAP! see MOLD and MILDEW build up IN OUR HVAC UNIT! DISGUSTING!! I can go on and on and on.... just don't bother with this dump

They are not taking responsible about residents living in their properties. Anything happens to your unit forget about talking to them. Call insurance and ready to hear the insurance is not covering any damages. Assistant manager, Bee? or Vee? girl with a curly hair, she is worst ever I dealt for customer service. I have no idea how she climbed up to be an assistant manager. Worst beyond worst to talk to. Oh~~ good luck finding a parking spot after 10pm even with paid parking permit.

It's a waste of time to even leave a review, but I feel like I have to speak out because I'm so angry and resentful of you all. I moved out of your apartment on July 6th, and I cleaned the apartment to the condition it was in when I first moved in, and I moved in to the condition it was in when I first moved in. However, you went to any lengths to avoid paying the $500 security deposit, and when I received a ridiculous statement via email and complained, I was told that I had to deduct the $150 cleaning fee and receive the rest. What I don't understand is that they put a manager in your apartment, don't trust the manager, and tell you to pay $129 because you signed on the 59th at Notir on the 60th as the date of signing, and then called Jerry, the manager in charge of the move. I called him and he kept repeating things like a parrot, and when I asked him to tell me what to do next with his manager, Dudun, if we can't resolve it here, he said he would finish it, and didn't even give me his phone number. No one even apologized, and like a fool, he took my security deposit away from you. I'm still angry that I paid extra money and I can't sleep. As someone who has lived in Bentree Apartments for a long time, I would not recommend it to anyone and would like to get my money saved. I would also like to advise you that your office manager and Jerry, the manager in charge after your move, will need training. Secure deposit is money kept by the customer, and if there is money to pay after moving, a process of sending a statement and confirming it with the customer seems necessary. I'm so angry I can't stand it.

Not enough parking spaces even when you pay your $15 a month. Across my apt they just take a spot and put reserved. Really!!!!!!! Which you can get if you want to pay $40 a month.

The new management company is just awful. I do not feel welcome here

Moving to this community was the worse mistake that I have made this year. If you are plaining to move to this community, please visit other apartments in the area because you will struggle to adapt to this environment. You have to pay for trash removal and they don't even want to take your recycle so you have to walk to the dumpster (what is the point to pay extra money) parking spaces are to narrow and the leasing office don't give you extra permit if you have visitors, parking lot is too dark at night, also people steal your stuff from your balcony and the office is not doing anything to stop this issues. I have to call maintenance to repair the sink, laundry, refrigerator, and the floor every month because they do not want to replace them with a new one. Also be aware that they use your balcony outlet when they work outside and they do not help you with the electricity bill. Even more, landscaping crews come too early and you can hear them talking and screaming because the windows are too old and the glass is thin. If you are leaving on the ground floor you can hear every single step from your upstair neighbor. They make you pay for water and other communities in the area don't charge for water and the list goes on and on. I am looking forward to leave this disgusting community.

The worst apartment! During my 2 years living here, I have experienced the worst service. Last year, I felt racial discrimination when they interrupted me while I was speaking, simply because English is not my first language, and made me repeat myself. The apartment staff have no respect for the residents and ignore them. In June, before moving out, my mom went to the office to give final notice. The manager seemed overwhelmed, dealing with many people. Since it was the last day to give final notice, my mom waited, but the manager told her that it was fine to come another day. My mom asked again to confirm, and trusted her word. Now, after moving out, they are charging her a late fee for giving the final notice late. They claim it's because the date she signed the notice was past the deadline. Of course, the signing date would be late since the manager said it was okay to come later. The manager now says she doesn't remember because she meets over 1,000 people a day. My mom trusted her word, but now she has to pay the fee while she acts like she doesn't know. My mom was so frustrated that she asked for a different manager(jerry) but he told her that if my mom don't pay, they will refer the matter to a lawyer. They don't want to be treated unfairly, yet they handle their responsibilities like this? This is the worst customer service and most irresponsible apartment management I've ever encountered. If you plan to live here, keep evidence of everything. Do you want to live in an apartment that discriminates against you and tries to withhold your deposit? That was worst ever.

Just I can tell you horrible management and shoddy apartments. You can hear neighbors voices even the siphon. You wont find a parking spot after 7 pm.if you are willing to wait a month to unclog your clogged sink, welcome to Bent Tree Apartments. I m sure you will not do it.

If I could give less than 1 star I would. I am very laid back but I would not recommended this apartment complex to anyone! I moved in a year ago because the rent was low. I quickly found out that there were a number of hidden fees that I was not told about, which made paying my rent difficult. There were little things in the beginning that bugged me. My apartment was blowing cold air when the heat was on. I put in 3 service requests and each time the man who came put my heat up to 98 degrees and said it clearly worked fine. Then, they decided it was time for a new gym and leasing office, which, after 5 months is still not up and running, yet were still paying to have a gym which is not built yet. In April, there was a fie in which a man passed away. I have talked to a number of residents that were in that building and said no alarms went off and people actually drove to the local fire department to tell them what was going on. This was concerning to me so I went back to my apartment and realized my smoke detector was from 2001 and was not working. I also had no sprinklers in my apartment and no pull fire alarms in the hallways of my building. I went to Sonia the manager about this. She told me it wasn't that big of a deal and I was overreacting. She informed me that the building is up to code because they are following the code of the year my building was built which was in the 1980's. I asked to get out of my lease and she told me no because although I lived across the street from the big fire it was not my building, therefore I had to wait it out. I then talked to Aimco who also told me there was nothing they could do. I had Sonia and a representative from Aimco come to show me where my pull fire alarms were. I was informed that I had to go down 3 flights of stairs and to the building next door and pull their alarm. Which to me sounded ridiculous! But, no one seemed concerned, only me. In August there was a fire in my building. The alarm was pulled but because my specific "breezeway" did not have a pull fire alarm I had NO IDEA there was a fie until I went to take my dog out and saw 4 fire trucks outside my building, saw the fire hoses, and heard the alarms. Just a heads up, you need to figure out a way to be safe for yourselves if you are living there. You will get ZERO help from anyone in the management. Luckily, I have moved to a much better and much safer apartment that is NOT owned by Aimco and who actually care about their residents.