Pros: location and maintenance staff. Cons: everything else. We lived in Boulder Creek for 3 years mostly due to the location and community we built during covid. However, this year our rent was raised almost 20% with no excuse. Even though we had been long term residents who endured a pandemic and mass shooting right across the street. Furthermore, the staff here is completely inept at their jobs. They were consistently out of the office during working hours and were slow to respond to inquiries. Since we have moved in they have completely bungled our moving in and out process and tacking on extra fees without warning. I also heard multiple accounts from neighbors that they frequently messed up pet payments and charged the deposit every month until the resident caught the mistake. Many reviews here say you won't get your security deposit back, and we even ended up having to pay over $400 in addition because of this mark on our fridge. They claimed the dent impacted the use of the fridge and the whole door needed to be replaced which is just wasteful and shameful. While we do not regret our time here and loved living in South Boulder, a bad taste has been left in our mouths. Between absurd rental raises, poor communication, and apartment designs that clearly cut corners, we were driven out of this complex and feel no desire to return or work with Air Communities at large ever again.