After reading that the same thing happened to others, I thought I needed to share. We lived in Minnesota and sent a friend to tour the apartment that was open. We signed electronically, after loving the unit we we're shown. We got to Colorado and when we walked in, the apartment wasn't the same layout we were shown. There were no closets. The bathroom was through the bedroom. It was a Sunday, and they left the door open for us to move in. I contacted them, and they said this was the apartment we had agreed to and there was nothing they could do. NOTHING they could do. Even though I have emails that says we're in the SAME unit my friend toured and on the second floor, when we got there we were on the first floor, in a different unit. I asked if they could comp us a free storage unit, they said no. I asked if we could get 50% a storage unit, they said no. I asked if bigger apartments were available, and they said yes. We were already paying $1750 for a one bedroom we didn't agree to, and they said we could upgrade for over $2k to get a bigger apartment. After contacting the leasing company, who ensured they would help me (and I sent them all emails from our first inquiry to the final move out request), we were charged an outrageous extra month of rent when we moved out. And, to top it off, they didn't show up to the apartment to "check out". I left the key on the counter, and left. I emailed them to tell them no one came, and I left the key. I was fined for not turning in the key upon checkout. A checkout that they didn't show up for (that THEY scheduled, and that I took off work to be at). This is the worst experience we ever had. Unreasonable people, and the entire company has this reputation. I feel bad for the people working in that office. I have advised many people not to live there, and they have signed leases elsewhere. Would highly advise to live elsewhere and shop around for housing options. Their rates are outrageous and their service is terrible. Read the other reviews that share similar experiences and know that his is a common recurrence.