So my girlfriend and I moved in last Feb/March 2015 from California. When we first moved in things were great parking was easy, we both work late at Boulder Community Hospital so getting home late and being able to not have to hike was nice, we had a few maintenance issues that were solved, Eugene was our maintenance guy, very thoughtful well mannered and always fixed our issues. Im not too sure what has changed but I have definitely noticed a decline in the service, Our hardwood floor started to get big bubbles in it and was coming up, they told me that whoever built the apartments did not screw down the sub floor and thats why its allowing the hard wood/laminate to shift and create these massive bubbles. I know this is not Eugenes fault as he does not make the decisions on the bigger constructive issues, so the complex had some people come in and fix our bubbles...Well instead of having them pull everything up and fix the sub-floor then replace the wood/laminate floors, they just pulled up the few planks that were coming up replaced those and called it good. It maybe lasted 2 weeks for more areas of the floor to start doing the same thing. Response times are usually pretty good as long as its not an emergency...I came home one day and the people upstairs had moved out , so the cleaning crew while mopping the bathroom poured water down on the floor...well when i walked into my apartment this water was coming through the ceiling fan in our bathroom, i called the emergency maintenance number and got no answer, so i went to the leasing office and brought the girl over and showed her. This was on a friday at like 445-5pm. She said she was going to go back to the office and call the maintenance guy and send him over. No one ever came and when i went back to the office she was gone. Now 1/22/2016 I came home the other night to an awful smell and wasnt sure what it was, Later the next day i was sitting at my desk and saw a mouse run across my floor...Bingo thats the smell i started looking around in the kitchen and they have infested my kitchen, they ate a hole straight through the entire wall behind my stove, in a day and a half ive killed 4 mice with traps and just heard another while typing this...there is poop all over under my appliances it smells awful and they are ruining the apartment, yes i put in a service request the second i saw the mouse, no response yet, tried calling the emergency number no response, the same lady that told me she would get me help with my water issue also told me she would contact the maintenance guy and I have heard nothing, now it being 530 on a friday im very doubtful I will get a responce. Edit: So maintenance showed up at 7pm on a friday night and helped patch the holes in my walls from the mice and told me the exterminator should be here monday...fingers crossed.