Nicholas Stollings

I wasn't going to write a review in the spirit of leaving the experience behind me, but I keep getting spammed with emails to do so, so here we are. Our experience here was horrible. My partner and I lived here for about 13 months, and in that span of time we had about one month of peace. After the first month, we had neighbors move in next door, who from the first night they were there, disregarded the quiet hours laid out in the lease and blasted bass/electro music into the early hours of the morning. This continued for the remainder of our time there; loud music, all day and into the night. Of course, they couldn't hear themselves over the sound so we constantly heard them yelling at each other as a regular form of communication. If they weren't playing music, they were watching TV so loudly that we could hear not only the sound effects, but the actual dialogue. Turns out they felt they needed a sound bar for a space that's less than 10ft in width. We tried bringing over wine/beer to talk to them and reach an understanding, we tried going to management directly (I had at least 3-4 in person meetings to discuss). We were told a number of times they would talk to the neighbors and assured us they understood (they being the neighbors) that what they were doing was unacceptable, but nothing changed. At one point, they bought a drum set - in an apt complex - and played it at 11:30 at night, which prompted us to call the authorities as we had no other choice. This bought us a few days of relief before they realized there weren't any real actions taken by management, so they stopped caring. We were even able to provide proof that the sound was beyond the specific dB levels laid out in the lease, which are in accordance with Boulder legal limits. These were not college aged renters - these were grown adults in retirement age; I never had a noise issue that made me call the police even in college while living on the hill. It was honestly that bad. At this point, we were told we could break our lease and move out without having to pay any lease-breaking fees or incur any financial repercussions. We agreed, and thankfully, we got this in writing. In the days leading up to our move, they attempted to charge us numerous fees, including one once we moved out for more than 4k. We had to fight every one, as the lease break agreement we had accepted hadn't been approved by management's superiors (we only ever dealt with onsite management and not Air Communities, until they were calling to get us to pay). Seemingly, there was some new fee that "wasn't a part of the original agreement" we had to fight against nearly every week. Finally it was resolved, and we got at least some of our deposit back. My thanks to the maintenance staff (as others in the reviews have stated, this is the only good thing about the community) for letting us know what we could expect in terms of our deposit return, including an absurd repainting fee that they automatically charge anyone living in an apt less than a certain amount of time, apparently. After having been moved out for 2 months, we've still been dealing with issues, as the community decided to upgrade to bulk internet service the month we moved out. This caused our personal internet account to not be "closed" upon moving, and we ended up having to communicate with our provider directly in order to be refunded for bills to the apt/account we tried to cancel, as our account cancellation remained "pending." If you can find an apt that's on the end of building to minimize the number of shared walls, you're ready to battle hidden fees upon move out, don't mind paying an exuberant amount for a package delivery system that only works a quarter of the time, or plan to stay the rest of your life and never move out, this might be a good option. EDIT: Management response completely ignores details above: nothing of consequence was done about the noise, and we had to fight to get our written agreement honored. Their response did alert me to the positive reviews recently written by employees, though.