Don't rent here: poor management, dishonest and exploitative fees We lived in two different units in Brizo apartments since they first opened several years ago and had a great experience. However, ownership changed to Air communities a few months ago and our opinion has completely soured. We needed to relocate and ended our lease at Brizo, and had plenty of communication with management about move-out expectations. New tenants are now required to pay for professional cleaning when they move out. Since we were legacy tenants, this wasn't in our lease contract and didn't apply to us. We got written confirmation from management they understood this. During move out we did the normal cleaning: clean baseboards, vacuum, clean and bleach bathrooms, etc. Despite leaving the place spotless we got a $125 charge for professional cleaning. What was their reasoning? We didn't move the oven out from the wall to dust behind it. We also didn't sterilize the place (still not sure what that means-- Bleaching? UV light?). Neither of these are normal things a tenant would be responsible for, and weren't communicated to us. We re-sent them the email where they confirmed they understood we weren't required to get professional cleaners and they didn't reply. To add insult to injury, we were charged over $600 in damages. Ok, one bedroom had to be patched where a curtain rod was hung, but surely painting that spot doesn't cost that much? Nope, it's over $600 for total repainting of the unit. They sent over pictures in two rooms that had faded paint where fabric furniture sat to justify that cost. I've attached the photos Brizo took of all the "damages" they think justify this charge. Yes, that's all of it. That's what $600 looks like apparently. This apartment is painted with the standard cheap gray rental paint you could brush off the wall by looking at it wrong. Every source we can find classifies faded paint from furniture as "normal wear and tear" and shouldn't be considered damages. Per The North Carolina Real Estate Commission's Q&A brochure on tenant's security deposits: "Ordinarily, costs for routine cleaning and maintenance (painting, carpet cleaning, etc.) may not be deducted from your security deposit. However, if you leave the property so filthy that unusual or extraordinary measures are necessary to clean or restore the premises, the landlord may deduct the cost of such cleaning from your security deposit." We had a long back-and forth about this to both management and their customer service hotline and were told Brizo won't budge on either the cleaning or damages charges, and were reminded how important it was we paid our balance quickly. So in total: we left our unit clean and move-in ready as we were required to do, but management doesn't know normal leasing practices, doesn't uphold legacy lease contracts, and will rely on your fear of getting a hit on your credit to make a quick buck. Don't rent here.