Today, I had an appt for an in person tour, booked by Clint (who was very accommodating and confirmed the tour options prior to booking). When I arrived, there was a sign that said the office was closed, but that they offered virtual tours, self guided tours and in person tours (appt only). I stood outside with a mask on in 96 degrees waiting for my appt as their team just watched. Eventually someone came to do the door and said that they were not allowed to do in person tours (despite what I was told by corporate and the sign outside of their front door). I was then provided with a sticky note with an apartment to find. It's safe to say I won't be leasing here, there are plenty other apartments with better customer service. Once I arrived at those other complexes and told them about my experience, I was told I wasn't the only one that had that terrible encounter. And in fact that they have been doing in person tours. The apartments are very small, especially for the price.