James Gregory

My wife and I lived here for 2 years and overall it was a pretty positive experience. Its a great community for people with dogs and has a great dog park. The gym is pretty good as well even though they recently decreased its size to install package storage lockers. My one big complaint came when moving out. We had an all hard floor 2 bedroom 1 bathroom apartment for which the security deposit was $500. We also paid an additional $600 pet fee ($300 per dog) plus a monthly $100 ($50 per dog) pet rent. My wife and I are very clean people and took excellent care of the apartment. Being that the floors were all hard, there was no carpet for the dogs to ruin. When it came time for our preliminary walk through, the apartment management stated that they always repaint the walls and repair any holes smaller than a quarter caused by hanging pictures. This was also communicated to us during the move in process. However, when it came time to turn in the keys, we were told the walls were "too dirty" and would require an additional $100 to repaint. When I protested and said that we had already agreed to pay the management provided cleaning service of $100 to have the apartment cleaned we were told this would not be enough. I also said that I had not even attempted to clean the walls because the apartment uses flat paint (rather than a paint with gloss like satin) and the paint literally wipes right off when attempting to clean as one would expect. Long story short, they nickeled and dimed the security deposit even though it was effectively $1100 if you include the non-refundable pet fee with the security deposit. All said, we got $144 back after they took out more charges for things like final sewer fees, trash fees, and water fees. See attached notice sheet for more detail.