Two weeks before I moved in, I contacted the management people whether they have all my documents so I can get the keys promptly. They didn't return even the most courteous calls and emails, and for weeks I got no reply. I called Dana Grey and Deborah Jost, and emailed both of them. On the moving day Deborah Jost stopped me and refused me to bring in my furnitures, and said there's something missing. Where was her during the last three weeks? After I submitted the required documents, she said she needs to review it. It's only 1 piece of paper! It took her 2 days to finally reviewed, and I lived in a hotel for 2 days while still paying my rent. I told her I've been contacting her and other people in the management and there were voice messages, so literally they shouldn't charge me for the days that I haven't moved in....and guess what? She avoid my eyes and looked into another direction, and just walked away in front of me. Those people don't even have the basic etiquette to start with. They don't have any respect to their tenant. I am moving out this month.