Unfortunately giving zero stars is not an option. I highly suggest to anyone looking to move here to look elsewhere. The only good thing about this apartment for me was the convenience in getting to class at Penn. I had issues from the very beginning. When I moved in the shower head was not working properly and I had to schedule maintenance to fix it. A few days later I had a problem with bugs in the bedroom. A few days after that the refrigerator was leaking. Fortunately maintenance for the building was very resourceful and these problems, and the subsequent maintenance issues were fixed in a decent amount of time. I still shouldn't have had any of these problems within the first two weeks of moving in.The residents in this building are extremely rude. People will not bother to hold the elevator when you're struggling with packages, nor will they speak when you are attempting to be friendly. There was incident back in the spring where some residents thought it would be a good idea to trigger the fire alarm. At 2am. During finals. Really? The entire building had to be evacuated while the fire department came to inspect. This entire ordeal took over an hour to be resolved.Don't bother ordering anything online or having friends or family send you packages. They will be lost in the disastrous mail system. Although most of the people that sit at the concierge desk are very friendly and helpful, no one was able to help me when I had packages mysteriously "lost" more than once. I was very lucky in that I was able to have companies redeliver my packages to an alternative address. This is very inconvenient and management needs to develop a different system for package pick up or be willing to reimburse residents for lost items.Chestnut Hall is a decent building, however it is not worth the hefty price for the condition of some the apartments. Additionally, there is no reason that the utilities charges should be as high as they are. The worst part of this already horrid experience was moving out early, only to find out later that Chestnut Hall is charging me $300 for ridiculous "paint damage" fines, and utilities for over a month and a half that I did not live in the apartment. The apartment was way cleaner than it was when I moved in, I put nothing on the walls, and barely stayed inside long enough to do any "damage". This company is preying on students with the outrageous rents and fees. It seems convenient and worth it at first, but it is not.Seriously, moving here was one of the greatest mistakes I've ever made. I regret it so much and get upset just thinking about it. Please, if you value how you spend your money and the space in which you live, DO NOT MOVE HERE!!!