One star is one star too many! New tenants BEWARE you can kiss your security deposit goodbye as they will keep your money in order to maintain the building for their next tenants. Yes, after living there for 10 months, you will pay $350 to clean and paint the entire apartment for the next tenant--no matter how clean you left the place. Such a bummer that Chestnut Hall treats good and honest tenants this way. And, the money they keep is small enough that it's not worth hiring a lawyer--and they know that, too. So they continue to get away with this petty racket they are running. We had a fine experience while living in the building and with the leasing folks (who do turnover every few weeks?!), the nice people at the front desk and the responsive maintenance crew---but upon moving out, BEWARE (!) there is another stealth "team" that trumps up reasons to keep your security deposit in order to cover their own costs of painting the place for the next tenant. The photos they eventually sent us as "evidence" of so much damage to the walls that the ENTIRE place needed a full paint job, 1) do not show enough of the apartment to even clearly see that they are photos of our apartment 2)show basic wear and tear scuff marks along the base boards that their own (expensive) cleaning service that we were charged for could have easily wiped it up with a mr. clean sponge. But I am sure no matter how much cleaning was done, that this company would have kept our money. So many reviews on this site and elsewhere tell of the same story--so clearly it's a thing they do here. We also signed an agreement for cleaning for the fee of $85 and they charged us $100---and then they acted as if we did not have a prior agreement with them for cleaning at the price of $85. And to add insult to injury: When we politely reached out to our contact at Chestnut Hall to complain and question these charges, he said, "we can no longer help you as you are not a tenant anymore." We were instructed to call another company in an effort to get resolution--this is a company that is clearly committed to keeping your deposit at all costs. Again, these are not the pleasant folks we spoke with at the time when we arranged our move-out, cleaning plans, and also reviewed and confirmed that we left the place in a good state ( only a few holes in the wall from picture frames he said--which he would charge us $35 to fix) and that the cleaning fee would be $85 (not $100). It is so disappointing to read review after review online about this silly scam--clearly we weren't the first or the last to be ripped off by Chestnut Hall. While attending UPenn, my daughter lived in four different places. She is a terrific and responsible tenant and NOT A SINGLE ONE of the other buildings kept any money from her deposit, nor did they charge for basic "wear and tear" of the apartment. Take our advice if you don't want to lose $500: Hamilton Court across the street is terrific and they behave with integrity, treat people with decency, and don't scam good and responsible tenants out of their deposits. Sad that Chestnut Hall sullies their reputation with such a petty and deceitful business practice.