Realized I never posted a review when I moved out in June 2022 (lived there for 5 years). I'd like to give 0 stars but unfortunately cannot. Multiple threats to my safety (three times complete strangers coming up to my unit and banging on the door, demanding to be let in. One actually started kicking and almost broke down my door; another instance of a front desk employee of the building entering my friend's unit, asking to stay there long-term, and when my friend said "no", refusing to leave, causing my friend to eventually move out) Part of my shower ceiling literally hanging down, with pieces of metal falling into my shower precluding me from using it. Multiple emergency maintenance requests placed, and even after speaking with the property manager at the time (Kyle) directly and he told me he would call someone to come immediately, it did not happen. When the work was finally performed and I filled out a survey saying I wasn't completely satisfied because they left my shower a mess, I received verbal harassment from the maintenance team over the phone while I was at work Multiple packages stolen, in part due to front desk staff negligence. Photo evidence and timestamps of packages of meals and groceries placed on the front desk counter, with the employee working at that time saying, "I would have seen it if it came, and that package did not come at that time. That photo isn't right." Also says, "Well I have no way of knowing if the right person is taking anything. I don't check." This was also the same employee who would nap at the concierge desk at around 3pm every day, one day while over a dozen people walked right by him onto the elevators. Third-party company tracking sticky material all over my kitchen floor which I attempted to clean up as best as I could; I also notified the property manager about this Cracks in ceilings reported to the maintenance team and their response being, "That doesn't need to be fixed". Air conditioner unit blowing hot air and dirt into my bedroom including onto my bed; the maintenance employee removed the AC unit and placed it in my shower (which he also left a mess and did not clean up after himself) just to clean the filters and put back the same AC unit. This didn't fix the problem The freight elevator being triple-booked the day I moved out despite being reserved and confirmed 10 weeks ahead of time with Kyle Sanoy (who thankfully is no longer working at Chesnut Hall; I assume he was fired because he was inept at best and unscrupulous at the worst, but ). This added 1.5 hours to the total time I needed the movers for, which I also obviously had to pay for. Agent who initially leased me the wrong apartment (he said that a unit I had looked at previously was exactly the same as that which I was signing a lease for, but of course it wasn't; completely different floor plan and square-footage). He also said there would be a gym put in within 6 months of me moving there (which was summer 2017) Charged me a $277.70 repainting fee, but my credit card was actually charged $555.40 (charged me twice). Never responded when I pointed this out. All of this was relayed in an email to management at move-out, with no response. Also, my utility bill for the month AFTER I moved out was nearly $200, which was more than it was my final month actually living in the apartment. Also charged me for marks on the wall OUTSIDE my apartment in the hallway