TL;DR- Don't walk...RUN from this place! I've experienced terrible communication from management and a collapsed ceiling (three times!!!). I've only been in my apartment for two months. One of the worst decisions of my life to move here at Chestnut Hall. Renters beware!! Note: I was later asked to remove my review by management (Kyle) over the phone on August 1 since my ceiling was "fixed". SPOILER ALERT! My ceiling collapsed again soon after on August 23 soaking my bed and belongings. My review will stay. Please continue reading so you can save yourself the stress and the anxiety. Thank you. ----- I agree with the previous reviews (Emily, Chi, etc.) regarding the management and the apartment conditions being terrible, to be honest. I've experienced the SAME EXACT things as them in less than two months. I can't imagine how the remaining 10 months of my lease will go. I would give this place negative infinity stars if I could. The amount of stress that I've experienced in this new city due to the mismanagement of this complex is NOT worth it. My apartment ceiling was cracked and part of it was on the floor upon move-in. I was told by Kyle on July 9 that this was a "cosmetic issue" and "not structural". Clearly this was a leak with water damage and not "just cosmetic". I complained and it was "fixed" with just plaster and paint. However, the source of the leak was NOT addressed. The next day after it was "fixed" with plaster and paint, the rest of the ceiling began to crack and peel. I called and messaged for my ceiling to be fixed again. I put in a service requests. After upper management got involved, extensive repairs were made. However, my ceiling collapsed again in the same location one month later directly above my bed. The management DOES NOT respond to emails, texts, or calls; countless messages went unanswered after the lease was signed. Don't let them pressure you into signing the lease! After moving in, the leasing company and maintenance's constant excuse for ignoring you is the multiple move-ins/move-outs every week. Please please take your time and explore other options. I am genuinely begging you to reconsider living here. It's pretty upsetting and disheartening when you move into a "new" apartment, see your apartment in this condition, and then get basically zero help when you are paying hundreds...over $1200 for rent. It adds to the stress of moving to a new city. Find another place. UPDATE #1: My ceiling collapsed in my studio apartment after repeated requests for the leak to be addressed were ignored over a period of 7 days. The issue with my ceiling was not addressed until higher-ups got involved. Considering other renters have similar experiences to me (ie. poor communication from management, leaking ceilings, etc.), this is concerning. UPDATE #2: (August 22) It's been about 30 days since my ceiling was "repaired". My ceiling is leaking AGAIN and is on the verge of collapsing AGAIN. This time my bed and belongings were damaged from the leak. My bed and all of my clothes that I own were soaked with dirty disgusting rain water. This has been a terrible experience. UPDATE #3: (August 23)My ceiling collapsed AGAIN. I would not be surprised if more comes down. I could not sleep because of the constant dripping from the ceiling. I called the emergency maintenance hotline at 2:01 AM on August 23 and as I update this at 7:17 AM NO ONE has contacted me. Why even have a 24/7 emergency hotline (which is offsite by the way) if no one is available to help 24/7? UPDATE #4: (August 24)Maintenance placed plaster and paint on the ceiling. One day later, the paint is bubbling with emerging water stains surround the repair. I can't wait for the rainfall. I hear exposed concrete is all the rage. I'll update this once my ceiling collapses again.