I'm not the kind to write reviews or sensationalize them when I do. Chestnut Hall took our whole deposit upon leaving the building...and then charged us an extra $250 on top of that! Mind-blowing. We asked why. They gave us an itemized list of charges. Some were fair, but they really took it too far by charging us $100 or so to shampoo the carpet in our living room (we didn't spill anything at all on the carpet), $50 for garbage disposal (we literally left two cereal boxes), and $200 for repainting (we left 3 scuffs that were the type you could more or less rub out). They promised to send us pictures of these items for months and never did so, despite our repeated requests. Then they blamed us for dragging the dispute out for so long. They were horrendously rude to us, hung up the phone on us, and refused to let us speak to anyone higher up the chain. They effectively issued us with an ultimatum: pay now or we're sending it to debt collection. Third party debt collection is obviously not the appropriate forum to adjudicate the validity of charges - it's the forum to collect the charges, assumed to be valid. But they know this threatens to damage our credit and are presumably relying on that as leverage. I don't like it when apartment buildings like this bully tenants into giving them extra money on the way out. Absolutely no class at all.This place is obviously run by a bunch of amateurs or people with no regard for customer service. I would advise anyone looking at Chestnut Hall to look elsewhere.