My friend and I just waited to tour for about 10-15 minutes. The guy working was with another potential resident and asked us to wait. No problem. When he was finished with her he stated that he wanted to ask another family what they needed and then he would be right with us. He then stated that he would attend to them first because they were "there first", though when we walked in, the office was empty. The gag is the family he was attending to just finished touring another apartment AFTER US. So they could've have been there before us. Hopefully this wasn't because they were all Spanish speaking, but that wasn't a good look.