From the moment I moved into these apartments, I had nothing but problems. First, we arrived with the u-haul to find my apartment not even ready. We had to delay the move several hours as a result. A big inconvenience as we rented a u-haul and I had people wasting their days helping me move. I finally get moved in and wake up the next day to no hot water. It does not get fixed for a day. The water issues did not stop here. Frozen water pipes are a regular occurrence at Creekside because the plumbing system is so old. I woke up to frozen pipes about 5 times. I was unable to shower or use the bathroom and was late to work as a result each time. Their method of remedying the issue was by coming over with blowtorches and heating the pipes. The second to last time this happened, they also unscrewed some valve to the toilet so when everything finally unfroze, my bathroom starting flooding. The most recent experience happened in December. I was out of town and returned to my apartment on December 30th to find my keys not working. I go to the front desk because no one ever answers their phones. They inform me that my neighbor above me had frozen pipes that resulted in flooding, so they had to break into my apartment to ensure my pipes were okay. They weren't. I walk in after a day of traveling to find my closet completely emptied and all my clothes, shoes, and personal belongings just thrown on my bed and dresser. I'm again without water and waiting on a plumber to come fix the old piping. He finally manages to get the water running after 8 pm. However, he somehow messes up the valves and the only water I get is now scorching hot. I once again call maintenance and am told I would have to wait until tomorrow. The next morning approaches and I am awoken by water shooting out of the closet where the pipes are exposed. So, water is spraying everywhere. I am soaking wet. Everything that is on the top shelf in my closet including boxes with pictures, memories, diploma, etc. are soaked. On top of that, the water was gushing out just inches away where the maintenance staff placed a 1200 volt space heater to keep the pipes from freezing again. This was a severe safety hazard. It was a miracle that I wasn't electrocuted while unplugging it from a distance. Of course no one is answering so I have to leave my flooding apartment to run to the front desk. It's too late for a lot of my belongings. Keep in mind, renters insurance does not cover water damage. Due to it being New Year's Eve, Creekside could not get the plumber back right away. So, I'm without water on New Year's Eve. They didn't offer to compensate me for my losses or even provide a hotel room. In fact, Charla Neta was nothing but condescending and blamed me saying I left the apartment too cold while out of town. Funny because my neighbors had the same issue and they were actually in town and this wasn't the first time this has happened to me. I ended up staying with a friend and returned home the next day to the plumber being back. He finally leaves and now there is a massive hole in my shower. The maintenance manager comes backs and is pretty livid about this. He says he needs to replace my whole shower. At this point, I tell him my lease is up in a month. I am happy to just not extend it as planned and just move out then. I write a letter to Creekside informing them that I will be moving out at the end of my lease. They approve this. Fast forward to today, and I still have not received my full deposit of $1208. They sent me a check for about $189 but no itemized explanation as to where the rest of my money is. When I called, they said they emailed me but this was false. Under Colorado's Security Deposit Law, Colorado Revised Statutes 38-12-103, the statutory time requirement of 60 days to return the deposit has passed. I have an open investigation going now with the Colorado Real Estate Commission and plan to take the necessary path to ensure my money is rightfully returned to me.