I was looking into moving into one of the units at Creekside Apartments and put down the $50 plus $400 (refundable) holding fee. The website explicitly said the $400 was refundable. Lavonda Maloney was my point of contact. Due to waiting for my proof of employment as well as busy working hours, we played a bit of phone tag, however no more than two days went between communication. When I told Ms. Maloney I had decided to go with a different apartment complex, and asked for the $400 refundable holding fee to be reimbursed, her response was unprofessional and surprising. She told me it could not be refunded due to my lack in quick responses and "the time off the market". The total time from our first contact to the time I moved on to a different option and let her know was 5 days. As I said, I work a busy schedule that requires me on my phone most of the day and sometimes calls do not get returned right away. As I explained to Lavonda, there was no more than two days between communication and the total time was 5 days between when I applied and when I moved on. I find it completely baffling and unprofessional the way tjat this was handled. I'm grateful I did not decide to live under this money-scamming company. With the pandemic going on and the stress financially of that plus moving, it would be greatly appreciated if the $400 holding fee that was said to be refundable would in fact, be refunded.