Creekside Apartments 5250 E. Cherry Creek South Dr. Denver, CO 80246 We have quite the history with Creekside that is definitely worth putting on Yelp to alarm others of what EXACTLY they are signing up for. There are a million other apartments in this location that are cheaper, nicer, and have way better staff (it wouldn't be hard to top Creekside) that I would encourage you to check out. Anything but Creekside. First off, the maintenance of the place is trashy. The inside of the apartments are worn down, drawers missing and other broken things at move-in. Multiple times our maintenance requests got marked as complete or closed when they never fixed what was requested. The walls are very thin so sound travels easily. I've seen dogs in the pool. I pay for a parking spot and both of our cars have been vandalized. But the physical appearance isn't even the worse part! We moved out of Creekside because of customer service issues. Their leasing office is useless. After our 30 day transfer period, we went into the leasing office to sign papers on the designated day that they said they would be ready. We had check-in-hand and arrived at the leasing office close to 5pm (when they close on Saturdays). The leasing lady, Jessi, told us she had a party to get to and didn't have much time. Jessi didn't know how to do the transfer paperwork on the computer and ended up telling us to come back the next day after she couldn't get ahold of her manager to walk her through the transfer steps. After talking with the manager, Tiffany, the next day, she stated that Jessi has been there since Jan-Feb and never got the proper training so basically she doesn't know how to do much. Why is she still there?! Who knows.. At this point, we decided to just move-out instead of transfer and decided to just speak to Tiffany, the manager, about it. She understood our frustrations and took it upon herself to get us situated with the move. THIS IS THE BIGGEST ISSUE Upon changing our transfer to a move-out, we were consistently concerned of fees that would be accrued at move-out. So we made sure to visit Tiffany, in person, multiple times, since she knew our situation and was honestly the only person in that office who knew what to do and how to do it. She insisted our move-out day was approved and considering our troubles we had at transfer, she would waive fees, if any. She was very apologetic and we appreciated that. Fast forward to our move-out, and we have over $1800 in fees for moving out to early!!!!! Now, this is exactly why we went into the office and directly spoke to Tiffany about many times. Knowing this, Tiffany then called her manager who basically threatened her with her job and said that it's against policy to do such a thing. And guess who's left paying the $1800?? WE ARE! Although not in writing, we have this thoroughly documented on recordings with Tiffany. She outlines exactly as I have stated above and how she was "unfortunately" notified that her waiving fees was against policy AFTER the fact. We have formally disputed the bill with Aimco who are all a bunch of robots and have done nothing about the dispute. I didn't think I could be any more frustrated with Creekside until I talked to the property managers at Aimco. Which is even scarier! Therefore, we're filing a complaint with the Better Business Bureau against Tiffany, Creekside, and Aimco to hopefully get some attention and negotiation. This is absolutely ridiculous. Not only is Tiffany and the leasing office at Creekside ignoring this, but the property managers at Aimco seem like they deal with this all the time too! Don't put yourselves in this hole of a corporation! Yelp, Facebook, Twitter, and BBB are our only hopes. Please save your money and go to ANY of the other places in this neighborhood. We moved down the street and are sooo happy to not be in Creekside anymore. Not only are Creekside apartments sub par, but their management, accounting, and employees are useless. Save yourself and your wallet, stay away from Creekside.