Kristy K.

I am confident no place on Yelp deserves 1 star more than Creekside. Whatever you do, do not rent from Creekside Apartments. From the moment I moved into these apartments, I had nothing but problems. First, we arrived with the u-haul to find my apartment not ready. We had to delay the move several hours as a result. A big inconvenience as we rented a u-haul and I had people wasting their days helping me move. I finally get moved in and wake up the next day to no hot water. It does not get fixed for a day.The water issues did not stop here. Frozen water pipes are a regular occurrence at Creekside because the plumbing system is so old. I woke up to frozen pipes about 5 times. I was unable to shower or use the bathroom and was late to work as a result each time. Their method of remedying the issue was coming over with blowtorches and heating the pipes. The second to last time this happened, they unscrewed some valve to the toilet so when everything finally unfroze, my bathroom starting flooding. I had rugs and towels ruined. The most recent experience happened in December of 2014. I was out of town for Christmas. I returned back to my apartment on December 30th to find my keys not working. I go to the front desk because no one ever answers their phones, and they inform me that my neighbor above me had frozen pipes that resulted in flooding so they had to break into my apartment (did they not have a spare key?) to ensure my pipes were okay. Turns out mine were frozen as well and there was flooding. I walk in after a day of traveling to find my closet completely emptied and all my clothes, shoes, and personal belongings just thrown on my bed and dresser. They did not even attempt to contact me about this happening. Once again, I'm without water and waiting on a plumber to come fix the old piping. He finally manages to get the water running after 8 pm. However, he somehow messes up the valves and the only water I get is now scorching hot. This hot water was so hot you couldn't keep your hand under it longer than a second. I once again call maintenance and am told I would have to wait until tomorrow when they could get him to return. The next morning approaches and I am awoken by water shooting out of the closet where the pipes are exposed from all the work they were doing. They hadn't yet resealed the wall. So, water is spraying everywhere. I am soaking wet. Everything that is on the top shelf in my closet including boxes with pictures, memories, diploma, etc. are soaked. On top of that, the water was gushing out just inches away from where the maintenance staff placed a 1200 volt space heater to keep the pipes from freezing again. This was a severe safety hazard. It was a miracle that I wasn't electrocuted while unplugging it from a distance. Of course no one is answering their phones so I have to leave my flooding apartment to run to the front desk. Maintenance finally gets down there to shut off the water. It's too late for a lot of my belongings. Keep in mind, renters insurance does not cover water damage. Due to it being New Year's Eve, Creekside could not get the plumber back right away. So, I'm without water on New Year's Eve. Creekside did not offer to compensate me for my losses or even provide a hotel room. In fact, Charla Neta was nothing but condescending and blamed me saying I left the apartment too cold while out of town. Funny since my neighbors who were in town had the same issue and this had now happened on several occasions. I ended up staying with a friend and returned home the next day to the plumber being back. He finally leaves in the pm and leaves the shower with a massive hole in it, about the size of a fist. The shower was clearly melted with a torch. The hole leads out to my closet. The maintenance manager comes backs and is pretty livid about this. He says he needs to replace my whole shower. At this point, I tell him my lease is up in a month. I am happy to just not extend it as planned and just move out then. I write a letter to Creekside informing them that I will be moving out at the end of my lease on February 9th due to all of the above issues. They approve this on January 3. Fast forward to today, and I still have not received my full deposit of $1208. They sent me a check for about $189 but no itemized explanation as to where the rest of my money is. When I called, they said they emailed me but this was false. Under Colorado's Security Deposit Law, Colorado Revised Statutes 38-12-103, the statutory time requirement of 60 days to return the deposit has passed. I have an open investigation going now with the Colorado Real Estate Commission and plan to take the necessary path to ensure my money is rightfully returned to me. I strongly discourage you from moving forward with Creekside. They are crooks. Feel free to contact me if you would like more information on filing a complaint with with the Real Estate Commission against Aimco or have any questions.