Samm M.

Honestly, don't move in here. It's clear this group only cares about making money and not any of their residents. The first night I moved in, my car was broken into with the back two windows shattered. This happened in February 2016 and I am still waiting for someone to follow up with me. The community is terrible at communicating with their residents. For example, an xcel tower knocked out power to the community (I understand Creekside could not control this) and residents did not receive an email about a power outage until 2 hours after the power came back on. Part of the way through my lease, the community decided each car needed a sticker or it would be towed. Their email platform did not work and half the residents did not receive an email stating they needed to come into the leasing office to a sticker. The complex incorrectly towed my car and took over a week to respond to my phone calls and emails. I stopped into the office to learn why they towed my car to only get pushed out and told to read the towing sign to find my car. I was never given a full refund for the towing. My apartment (7J) does not have a functioning shower. I submitted a service request multiple times to only be told that I was overreacting, being a petty woman and I should find another option for showering. Secondly, maintenance shows up without calling. They came one day and left the door open and my dog ran out to go sniff his dog friend the community. (Thankfully the other dog owner knew him and walked him home - I learned about this story from her, not maintenance) Also, they claim to be a dog-friendly community but without telling you they charge you to replace the carpet in your apartment. I understand why this needs to be done, but I would have appreciated being told instead receiving a charge. Finally, when I moved out I was charged for issues to my bathtub (read above - I never used it) and my countertop. I agree both had issues but they were there when I moved in. Yet, I was never given any move in documentation to note these issues. I have spent the last week trying to get in touch with anyone about this and no one has called me back. I am absolutely disgusted how they treat their residents and you don't deserve the headache. Please go find somewhere else. Creekside will charge the same prices as everyone else but it does not have any of the amenities. Also as a single female, I was always scared to use the laundry room because drifters would constantly be in and around the room.