I have lived at this complexd for 5 years, and I can't believe the new regulations that they have put into effect!!! It is outrageous!!I have had automatic rent deposit for the last 1 1/2 years. When I renewed my lease, I assumed that the rent would still be deducted automatically. I had authorized a withdrawal ceiling of $100 above my average rent & utility amount.Imagine my surprise when I received a notice that my rent was late, and that I was being charged with a late fee PLUS an eviction legal fee!!!! These fees added up to an additional 25% over my rent. An eviction notice fee on the 4th of the month!!!!!I couldn't even get customer service to promise to call me back about this issue. "I will pass it on to our leadership team." The customer service assistant said that someone might or might not call me back! This company keeps assigning all these miscellaneous additional fees through their utility charges. The bills are never from the actual utility providers. I have called. There is no way to verify the charges with Excel or any other service provider. What do we get for all of these fees? Well, we have bugs, in spite of paying extermination fees, and the doggie bag containers are always empty, in spite of paying pet fees.After 5 years, I can't wait to be done with this place!