Hello. So I would like to start with the fact that when I went into the leasing office for the first time, the guy at the front desk asked which other places I was considering and then told me the other places were terrible and showed me that they had bad reviews online. I explained to him that I was a very easy tenant and had never complained about an apartment before and therefore was not concerned about having a bad experience with an apartment.... and then I moved into Creekside.Do not ever make the horrible mistake of moving to this place, like I did. I moved from a very run down, $400/month apartment in a bad part of Aurora and this was a HUGE step down in customer service and reliability.About once a month there would be a letter posted either on our apartment door or some common area and each time it was just a note to let you know how they planned to make Creekside a worse place to live. One note explained that they didn't feel like keeping the hot tub clean anymore so they were going to take it out. One note explained that the apartments had bugs and they were going to charge the residents to remove them. After that each bill included a pest removal fee AND a pest removal admin fee. Which meant Creekside was not only charging for pest removal, they were charging me to charge me to remove pests from their disgusting apartments. There was a note saying they were pulling out the laundry machines to replace them with ones that were more expensive and only ran on coins rather than a prepaid card (which meant all the money on the prepaid card was useless), another of these notes explained that they would no longer sign for packages... the list goes on and on and the theme is pure laziness and only caring about making the staff's lives easier (and making Creekside a worse place to live).When I told them I would be moving out they told me I had to pay for professional cleaning and could not clean the apartment myself. I heard about six staff members brag about the fact that they turn around apartments so fast... and yes, as everything else at Creekside they do it at the expense of their customers and to make a few extra bucks.They replaced the wood floor in the apartment above mine at 11:30pm on a weeknight and refused to return my calls the next day when I called to ask that they stop construction at a reasonable time.Also be prepared to pay for parking in a parking lot that is absolutely destroyed and full of potholes. They do no maintenance on it and it is never even plowed. Another thing that is just to nickle and dime you into paying more money.I moved out on January 20 and was told "we will use what is left of your deposit to pay your final Xcel bill after we assume responsibility for the account". I am just finding out that they never actually assumed responsibility for the Xcel and Xcel is asking me for more money. Creekside assumes that I should pay until someone else moves in because that is the kind of company they are. They believe every expense and inconvenience should be passed on to the residents, and I have come to expect this from them.They also scheduled my walk through and told me I had to be present or I would get charged for it, I drove 40 minutes to be there and they didn't show up and then did the walk through at a different time without me present and without any notice or reschedule.I have tried to contact them on several occasions since moving out (the walk through, the Xcel bill, etc.) and they only let you talk to a human being if you are attempting to rent a new apartment. If you aren't, they send you to voice-mail. I said I was looking for an apartment to get a person on the phone and as soon as she found out I was one of the many, many people screwed over by Creekside she forwarded me to Voice-mail. I have never received a call back from them after leaving a voice-mail. I am going to have to drive down there once again to talk to their lazy, apathetic staff about they money they are still stealing from me.