I was interested in renting this apartment and setup a showing through a person on text message, or so I thought. 'Kelsey' turned out to be AI and clearly had wrong information about the apartments available. I mentioned that the website didn't show the apartment we were interested in but 'she' 'assured' us that it is available and set up the showing. We are moving from out of state and drove 4 hrs to get there only to find out that not only is no such style of apartment currently available but there is no record of the appointment. The lone human in their swanky office was apologetic and asked me to send these conversations to her, for her to follow up. I doubt anything will come of it. I'm sure my time, miles and gas money was for absolutely nothing. To the genius in corporate who must have signed off on the use of AI to potentially reduce costs probably didn't think it through. They must've got their fat bonus for cost savings already I assume. The 1 star is for the 'you got me, AI' part. That was the only smart thing the AI did, otherwise, whoever developed your AI did a horrible job.