Staff is not friendly all the time. I had encountered one extremely bad experience when I was discussing the renewal contract. The staff I reached out first was not familiar with the renewal process and negotiable rent rates, so he gave me extremely high rate at the beginning (50% higher than current rate) and insisted that the rate is non-negotiable (with really bad attitude!!). However, when I was discussing the rental renewal with sales staff calling from the HQ office, they reduced my new rent to be only 10% above the current rate, which is more reasonable.