Jim H.

I should have written this back when we stayed in the South Tower for two months, in summer 2010, but better late than never.The location is good, and the pools are great.But we really got screwed by the management company. I've never had such a terrible experience in all my years of short-term vacation apartment rentals. (And this included an apartment we leased without being told that one floor below, they were using jackhammers all day to build a restaurant.)Our lease specified a washer-dryer in the unit. On arrival, we discovered the machine was broken.When I brought this to management's attention, they said there had been an error in writing the lease: that it should not have included a washer-dryer.My response: That may be the case, but you signed the lease and we paid our rent in advance.Their response (I kid you not): If you don't like it, you can move out and we'll find someone else to take it.Now, mind you, we'd traveled 3,000 miles to spend time in this apartment, and had nowhere else to go except back home. We were stuck.I asked the management office to at least reimburse us for the cost of using the coin-operated machines down the hall. They refused!Then, adding insult to injury, they deducted $100 from our security deposit for a lamp that was already broken when we moved in.