My Luxury Disappointment After a careful search of multiple apartments, I found 8300 Flats to be one of the best looking apartments in the Bethesda area. I was beyond elated to move in to this new complex. I felt as if I was going to have an upgraded living experience. The upgrade has been a disappointment. I was originally willing to overlook the lack of follow-up, customer service, and communication challenges I encountered when I first visited 8300 Flats. Then my application took over two weeks to be approved for unknown reasons and the lease more than a week. Prior to signing my lease another unit in the building became available. I asked if I could change units and they added $200 to the listed online price. This increase was eventually resolved through an uncomfortable conversation with management in which they claimed online errors. At this point, my enthusiasm started to dwindle. I have an optimistic nature so I figured once I moved in and got settled everything would be great! I am grateful to be able to afford to live in such a nice area and I was hoping that my experience would match my expectations. Management and some concierge staff have not been welcoming or hospitable towards me. My college degree is in Hospitality Management so I expected a degree of hospitality since I am always professional, polite, and respectful to everyone I meet. A fear has been that my experience may be different from others because of my status as a young minority. Although I am a very social person, I avoid resident events because of the treatment from staff. Besides communication and hospitality issues, I have also encountered other problems. The pool table and equipment in the club room are in terrible condition. Construction has been ongoing directly outside of my unit where they are replacing the HVAC. There has been tape, dust, and open passages above my head for the last six months with no communication as to when this will end. Lastly, the alternating temperatures in my apartment, despite not moving the thermostat, cause sleepless nights. Overall, 8300 Flats might look like a luxury living experience, but it is a major disappointment. It falls very short of my expectations of what a luxury apartment experience should be. I only hope that an honest review will encourage management to take action and make improvements so that all residents of 8300 Flats feel welcome and comfortable in their home to enjoy the luxuries without the disappointments. Hoping positive change will come because the experience is a negative one affecting my well-being.