Katie

Wow, we give Flats 8300 an absolutely 0 star review. We had a terrible experience with their leasing and sales team. I seriously never give bad reviews - but our experience was absolutely outrageous and potential renters need to know. The amount of unprofessionalism, disrespect, hostility, and genuine lack of care for their future residents is unheard of. Our real estate agent was beyond shocked when she heard what happened to us - she'd never experienced anything like it before - and especially from a Bozzuto property. Here's what happened: My husband and I were about to sign a lease with Flats 8300! We even brought the reservation agreement to our final walk through. We brought my family, who live in the area, to see the apartment before we signed. We had reached out to the leasing agent we were working with, Caroline, about securing a tour time before we went ahead and signed the lease. We were told they were completely booked - which turned out to be a complete lie. When we went online, there were slots available, so we booked a tour. We showed up for our confirmed tour on Sunday and were unable to get into the secure parking lot. No one in concierge knew we were coming - even though we had a pre-approved appointment to see the apartment. We called multiple times but no one picked up. We finally went in the front of the building and my husband actually had to go to the leasing office to find someone to give us our tour. This was unprofessional and embarrassing given that my family was with us for the tour. Our agent, Caroline, was sitting in the office - not on tours as she had previously told us she would be. When my husband knocked on the door, Caroline did not greet us - she just ignored us. Another agent came out - Angelina and told us she would be giving us our tour. My husband tried to speak with her about what happened with the concierge, parking, and the fact that no one was prepared for our tour and she blatantly ignored him and started walking away towards the elevators. Given that my family was with us - we were all completely shocked and embarrassed at this point - not only was there no greeting, but we were absolutely ignored by the leasing agent. My mother, who was with us, then asked Angelina, to please come back and speak to my husband at which point Angelina (the leasing agent) started acting very hostile and yelling at us that she wasn't going to apologize for what had happened, it wasn't her fault, and didn't we "just want to see the apartment." As we explained that we just wanted to know what had happened and why someone wasn't available to let us in the building, Angelina completely ignored us, walked away and said "I'm showing you the unit - what else do you want?". This was completely unprofessional and all of us were taken aback by this behavior, and explained again, that we just wanted her to listen to my husband and explain what had happened since we had a confirmed tour scheduled. At this point Angelina was yelling at us. Can you imagine?? She continued to act more hostile and unprofessional towards us, to the point that we mentioned we were not going to take the lease anymore and started to leave the building. As we were leaving the building, we heard Angelina harass and mock my sister who had questioned why Angelina had treated us in this manner. Needless to say, we will absolutely not be renting with them ever. There are far better, more reputable buildings in Bethesda that truly do care about their residents.