I think the overwhelming negative reviews speak for themselves. The office staff is rude, not helpful, and NEVER there. They never not once have answered the phone when I have called, but they do make sure to make demands. The trash dump is disgustingly overflowing more often than not. There was mold in my apartment and several ants that would enter my apartment constantly. Not to mention their move out protocols are a disaster. I have adequate notice to vacate through email and received an email in response that they received my notice. Upon moving out I received the last statement and they want to charge me over $300+ for supposedly not giving them notice because "the office staff did not attach it to my account" -INCOMPETENT it's their business protocol and they can't find the email I have to provide it for them. Thankfully I kept the email so let's see if they have the decency to remove it. In addition, they want to charge me for cleaning the balcony and stairs and when I moved in the balcony had mold on it. Unfortunately I didn't take picture of this, but I guess this is their business practice. So now Susan is going to reply to my review with a useless "we understand..." or "thank you...." Response. Please save it, unless you're actually going to provide solutions and treat your tenants fairly don't even waste your time, and I should add the numerous and countless complaints about the office staff, you would think they would fire and replace the staff with people more competent and that actually know about customer service but they do not, which sends the clear message that they do not care about their tenants or our complaints.