Unbelievably terrible. I've been living here for a year and a half and it has been awful in almost every way. My first warning came when they walked me through the apartment. It was not in great shape to begin with, and every time I pointed out an issue or something of that nature they said it was fine and working. During the walk through I said that the vent fan above the oven range was broken and she turned it on and it made a noise and she literally goes, "See it works," even though there's literally no air flow. When I said that she put her hand under it and pretended to feel air flow. I was not amused. Along the way we had to call the main office several times. They never answer. Sometimes the voicemail is full. Sometimes the phone simply doesn't work. When it finally does, they're usually rude and unhelpful. Their office hours and inconvenient and when you do finally make it there you end up sitting around for hours waiting because their staff just doesn't care. And those hours are in the middle of a work day because they're not open at any other time. On top of this, they always mow the lawn or use several leaf blowers right outside your door in the early hours. The trash bin, which is pretty far away from most of the apartments, is so full all the time it's disgusting. Mail gets lost, dropped off at the wrong place, and all sorts of weirdness all the time. Management never helps when you call them. Now let's talk about maintenance. We had an a/c leak, it was pretty bad and it was doing damage. We contacted the emergency maintenance hotline, they answered, I gave them all our info and everything. Ten minutes later I get a call from a guy who barely speaks English and asks for all my information again and what the problem is. What's the point of me telling the first person if I then have to tell the guy again. I had to repeat this process four separate times before they finally fixed the a/c unit. It leaked every day until they fixed it. Our dryer has never worked either. Even a small load takes three full runs in the dryer. And a load of towels? Forget it, you're hang drying that. And don't even bother trying to ask them to fix it or replace it, because you'll spend more time and effort doing that than you would to just buy a new one. Flash forward to now, they have raised the price of rent on us twice, and every maintenance request has taken multiple attempts at fixing. I got locked out of my apartment on a Sunday afternoon and had to call them to let me in. The main office isn't open, so they send someone out after I'm sitting around for four and a half hours. Yes, four and a half hours! I called several times before the guy finally showed up. The guy is extremely rude, opens the door and leaves right away. I get charged an $100 after hours lockout fee. I go to pay the fee, and then it bounces back with a message that says they couldn't find my bank account. I look at my account, my saved payment info is gone, but I'm always super careful with this stuff so I know I entered it right. It's a red flag that my info is gone though, because it should be saved. I try calling, their phone doesn't work. I call the main office and they tell me they can't access my payment information due to privacy laws. So there's no one that can confirm or deny what happens. The woman is extremely rude and continually says I made a clerical error and it's all my fault. There's nobody I can talk to and nothing I can do to prove that I entered my info correctly. So they charge me a $40 bounced check fee. They tell me to contact my bank, but I doubt my bank has any idea about this because it likely never made it to my bank. So I'm just screwed. If I pay again I'll probably get hit with another fee again. If I try to use my credit card, they actually will charge me a $40 fee just to use that. I'm so done with this place. It's beyond terrible. I can't wait for all the stuff they'll make up about fees when I move out.