Melissa Jonas

This is the worst community management EVER!!! The only reason why I have lived there for the past 5 years, it was ONLY not to move my kids' from a great school. But I have had it, and thank God I'm moving out next month. I moved to Four Quarters since 2008 and I have had nothing but headaches with the leasing office and all the maintenance issues. They are not helpful at all. If I would type all the problems I have had since the beginning, I would have to be here all day long. But I can tell you that the office staff is a joke. The "Managers" and "Assistant Managers" do absolutely nothing to help.They tend to give you the run around and refer you to the Corporate office, and when you contact Corporate they refer you back to the property's leasing office. When I went to see the apartments before I moved in, they showed me a very nice unit which was only a "model". After paying my rent and deposit, I asked to see the actual unit where I would move into, but they said they could not show it since it was still being worked on and it was not yet available to view until the move in date.When I moved in to the actual unit, it was not even finished or clean. I asked the manager to take a look at the way the apartment was being given to me, and she did not do much to help and gave me the run around. So I was disappointed from day 1. The community looks nice and well maintained on the OUTSIDE. However, INSIDE the units it's TERRIBLE. The blinds are so cheap that they fall off on their own, and when you request a replacement, the maintenance staff is instructed to replace only the specific blind that is defective by taking it from a vacant apartment, sometimes the color tones are different so you can tell which blind was replaced. I have heard from some of the maintenance staff that the leasing office is so cheap that they do not want to spend money in materials. There are plastic tiles on the roof of the kitchen and bathrooms, and they are always falling apart. They charge a ridiculous monthly leasing fee for the washer/dryer which you have no choice but to pay. I have spent $1800 so far since I moved in for an old washer/dryer combo machine worth $200.00. Plus they make you pay for renter's insurance that does not even cover any of your belongings inside the apartments. Only the building. Since last year, rent HAS to be set up on automatic payments. So there is no "grace period" per say, like most landlords that grant a 3-5 day period. Every 1st of the month, the rent is automatically charged to your bank account. Oh, and there are no options to decline because it is stipulated on the lease. I dont mind paying on the 1st, but as a loyal paying tenant, I would expect that if my rent is paid on time, I expect my maintenance problems to be fixed as fast too. But it's obviously not the case. The AC Units are old and they freeze every two months. Therefore, every two months I have to call for them to come and fix it. Every time this happens, the AC leaks water and makes a mess on the carpet from the room upstairs. I have requested several times to have a touch up painting inside the unit as a courtesy each time I renew the lease, but they have told me that the most they can do is give me some paint so I can do it myself. If you are thinking about renting here, I would suggest you stay as far as you can from this community. Don't be deceived by the pretty landscaping and the way the community looks outside. There are many unhappy tenants there and I wouldn't like anyone to go through what I have gone through. There are many other apartments in the area with much better administration who really care about customer satisfaction. Tenant turnover rate is unbelievable.Four Quarters culture is "If you don't like it, too bad! You can leave, because we can replace you anytime"! Dont say I didn't warn you...