I applied for an apartment, but was still shopping around for a better one. These apartments are small, no washer/ dryer, have closed living spaces and are frankly way overpriced. Anyway, I was told by the leasing agent that if in 72 hours I did not sign the lease, I would no longer have the apartment and my security deposit would come back to me ($500). This was not the case. A month later, paying my credit card bill I figured I would call and ask when I should expect to see the refund. The regional manager was the least helpful person I've ever dealt with. He did not care what I had to say, offered no help toward the situation and was not empathetic at all. I can't imagine if I lived there and had an issue arise. I wouldn't trust this place with "customer service" like this. I am now out $500 during a pandemic; thanks Foxchase!