Leasing staff is unhelpful. Called more than a dozen times to request information about our application without ever hearing back. The person who helped us was Trevor Jasmine and every time we tried to get a hold of him via email or telephone, he never answered. We had to drive on multiple occasions to try to speak to him but provided short useless answers and told us to follow up with him via email or telephone but never responded. To this day our application status is unknown, they took the application fees and deposit without services rendered so the money is missing. We tried to speak to upper management, Stefanie Hall or Jessica Morrone, but never returned our called. We got information that they were supposed to give us a call within 24 business hours and that never happened. AIMCO should really teach their employees about customer service and the importance of following up. Furthermore, we felt discriminated because we saw the staff helping others without a hip-cup and yet we have been trying to get help but was never provided any. Susan - That is incorrect. Please check your records again and it will showed the FoxChase Apartments did not reimburse my money. I have tried to contact the office but no one ever answers or returns my calls. I have been battling to get this money back and no one seems to want to help. Terrible customer service.