I was looking for a cheap place to live in Alexandria and stumbled across Foxchase online. While I noted the countless bad reviews (regarding crime/rodents/smell/incompetence/etc), I brushed them aside, as I consider myself to be very low maintenance/with low expectations. Unfortunately, I made the wrong choice. I have never experienced so many hassles, and never been so angry at an apartment place. Background: Two months prior to my lease date, I contacted the office, booked an appointment, received an in-person tour, read the full leasing contract word-for-word, wrote a (roughly?) $1200 check for the down-payment/first month's prorated rent. I then signed the contract, the money cleared, and I entered into a legally binding agreement, in which I exchanged money for the promise of an apartment with the ADDRESS for my promised apartment ON THE CONTRACT. My assigned "leasing agent" was brand new and very incompetent, but I brushed that aside thinking, "hey, just because Cassie is new and can't spell anything, doesn't mean the whole organization is flawed....". Over the next two months, I stayed in contact with the office people, checking in, asking questions, etc. I set up comcast, gas, and electricity FOR THE ADDRESS ON MY CONTRACT. This address was also stated throughout several pieces of email correspondence that I had with the leasing agent. Cable man calls TWO DAYS BEFORE MY LEASE STARTS, and says, "Are you sure this is the right address?" I call up Foxchase and they say "oh gosh, we actually changed the apartment/address, you didn't get our call YESTERDAY?" (aka 3 days before the lease starts). I said, "No, you never called. It is two days before the lease starts. I have spent a ton of time finding a mover, setting up electricity, gas, and comcast to THAT ADDRESS IN THE CONTRACT". They said, "Oh, yeah, we have to move you". No apologies. No admission of guilt. Nothing. It was the last straw. I backed out. I had to race to find anything else - and sleep on a friend's couch for a week in the meantime. I told Foxchase to give me my money back immediately (since they broke the contract). They did, after a month of additional miserable phone calls and emails. I got lucky, because everyone I have spoken to regarding this apartment has reiterated how incompetent, unreliable, manipulative these people are. STAY AWAY. Don't brush this review aside like I did. I regret it.