Really disappointed with the move out experience. After living here for 2 years and being respectful quiet tenets- our move out was less than renter friendly. I called to schedule our move out appointment with Karla in the front office who has always been nothing but helpful during our time at hidden cove. I specifically asked to be present during the move out inspection with maintenance and was told of course they would call me before they got there on our scheduled date. I arrived to the apartment that morning to maintenance already inside the apartment with a painter present. When I walked in baffled and asked why they didn't Call me, maintenance told me "oh we don't do that" yet every other time they came for maintenance they ALWAYS called (it was also the same guy so this felt very sketchy). After taking out my last box, the maintenance guy told me that painting as well as the chips in the bathtub were a part of regular wear and tear and were covered. Hence, why a painter was already scheduled and started painting before we even left the apartment from the inspection. 2 days later we received our "move out bill" with not only our entire deposit taken, but an extra fee for "total apartment repaint" - when I called the move out service the woman on the receiving end told me that they charge for a repaint with "even the smallest of nick in the paint" which is 1. Horrible customer service 2. Inaccurate according to the lease agreement that describes this as normal wear and tear. They planned to repaint that apartment REGARDLESS since a painter was scheduled and inside of my apartment before the walk through was completed! I know this isn't uncommon for apartments to nickel and dime you on move out but I'm seriously disappointed that not one person has called me back or responded to my emails because they know they are in the wrong. 0 stars for customer service on move out