S C (Sapphire)

Heed the warnings of the reviewers and listen to the reviews...RENT AT YOUR OWN RISK! I'm giving this place 2 stars because it hasn't been all bad living here. It's convenient (close to shopping, restaurants, and the highway), quiet for the most part (unless you live downstairs then can hear your upstairs neighbors because of thin floors), and pet friendly (if you want the option for a pet). However, after living for 2 yrs there, it's not as nice as they make it out to be. First of all the rent is RIDICULOUSLY expensive for even here in southern CA. If you look at their website, they want $2000-$8,000 for their 980 sq ft. Who has that kind of money? Unless you can live with roommates, there's no way a family could afford that. And the apartments aren't that nice for the price. Second, if you live in the back buildings, the lawn isn't maintained. There are dead trees and leaves covering the ground. Irresponsible pet owners leave dog feces in which the lawn and garden people don't pick it up but either mow over it or leave it so someone might step in it. Not to mention the dead rats that they take their time collecting after you've called to have them removed. Maintenance sometimes takes forever to address the issues in your apartment so you have to call to get someone (which I'm told is because they're low staffed). Then there are the fees. You have to pay for parking ($15 for non-covered, $30 for covered) PER vehicle. Water is not covered so you're paying for that as well which is split among your building so essentially you are paying for someone else's usage. And the water bill just went up (the complex cites as over consumption of water usage). Also, beware of the "hidden fees" (yes there are hidden fees despite what you're told). When you move out, expect to be hit with a fee for that as well as paying for trash and sewer (which was supposedly included in your rent) as well as any dings, dents, or scratches they find in which they constitute as "damages". They also take your deposit (without your knowledge or permission instead of getting it back) to add to your final move out charges. And then there's the issue of move out notifications. You have to give a 60 day notice to vacate but if you vacate within the 60 days, you're responsible for paying the FULL 2 months (unless they find a renter sooner in which you would be prorated for the days you stayed), which is not stated in the contract. CA law says you only are responsible for 30 days, regardless of personal policies. If you have financial problems, don't expect these people to help. They only care about their money. They want you to pay for everything and don't care what your financial situation is. They lost my rent check TWICE, tried to blame me for not paying, then expected me to pay double. Luckily good rental history forced them to work with me. You can also not expect the onsite leasing manager to help either. So moral of the story, rent here only if you want to be taken advantage of. I'm glad I'm out of there now. I've found a much better place to live and with landlords who seem to care. (And yes "George" I know you say there's no hidden fees and you can help but there is from my own experience and I've tried but you didn't.)