We have a rat problem in our apartment and we have a little crawling/walking baby. The rat is in our apartment right now. When we called the emergency number, there was a third party answering service who never called the maintenance people to come out. We had to go out ourselves at 1am to get our OWN traps and It seems like we only injured the rat because there is blood on the floor of our kitchen. there is an infestation in our building. Our rental office is telling us that we won't get a service until Wednesday, this is an emergency in our minds and it is not being treated like one. I am very disappointed right now.