Initially, you feel right at home when you come in to take a tour, with a cookie, and a beverage, while you wait for 30 to 90 minutes. You try to be understanding and accept their apologies for putting everyone else, including themselves, ahead of you. Then you go on a tour of the complex where they show you a few units that are very similar to what you'll rent - the only things missing are the insects, roaches, and silverfish; oh yeah, the unit also is missing the moldy cabinets, old toilet, and old bath tubs. We moved here with the understanding that all the appartments were completely renovated, security gates were to be installed, and that they have a security patrol that would patrol at night. Insead we rented an appartment that was infested with insects, had old fixtures, old tub, old closet doors, old sink, old cabinets - did I mention that my car was broken in to? It was. So later I found out that they never had an intention of putting in a gate, whereas, now we are subject to dumpster divers, pass through crowds, and all the other elements that surround the area. Like a good person, I made the best of my situation and asked that they at least send a exterminator - they did, but he had to come out many times, and I ended up having to hire my own guy to do this. BY THE WAY, this company has no compassion - the day that you're late, they send you a 3 DAY PAY OR QUIT NOTICE! Then they start the EVICTION Process. I haven't been evicted, but I have been late - FOR EXAMPLE: Let's say a holiday falls on a Monday, which is the 3rd, and lets say that you went out of town on Friday, which was the 31st, you would be subject to their process. It's stupid and you are just another number to them. PERIOD. They don't care.