Overall these are great apartments and a great complex, but it's corporately managed and decisions are made by people who don't live here so policies and decisions are made that don't make common sense. My number 1 overall gripe is this package room they mandated all tenants use. This complex is large and the package room is located in the main building which is the equivalent of a two block walk from our apartment, but they DO NOT ALLOW packages to be delivered to our apartments only the package locker room. While this may work in some of their other buildings or complex it's a huge inconvenience to have to walk with large boxes or multiple packages the two blocks. Think about when you first move in and the amount of items you order for your new home and having to walk with all those packages. Kinda defeats the purpose of being to order online and the convenience of having those packages show up at YOUR DOOR. Oh and if you don't pick up your package w/ in a few days they charge you .Also the delivery companies get lazy and stuff the all the packages into the shared lockers or leave in the room. All in all it's a disaster, and when we complain and reasonably ask to be able to opt into or out of this "amenity" we are told that not an option. We have written to corporate who tell us they will forward it our onsite managers who in turn tell us it's a corporate decision. So before you move in just take note on how far your apt is from the package locker and what it would be like schlepping multiple or large packages from it to your door.