Honestly I've never had a issue that wasn't resolved before the apartments changed ownership in Oct/Nov of 2021. I've lived here since April of 2021. But ever since ownership changed everything's been awful; aside from the new platform with paying rent and the money being taken from the wrong account- I have to say new management is the worst. Eva Taraseviciute is the worst apartment manager I have ever encountered.It is very difficult to get a hold of her and I've emailed her about several issues that are still yet to be resolved.Also let's not forget Nick who works in the leasing office. I don't think I've ever had a pleasant conversation with him. We received an email mid January about the text notifications system for packages being down and there were going to lockers put in the leasing office as of today the system is still down and no lockers. Eva was covering the concierge desk and she had no awareness of that residents are not currently receiving text messages. So aside from her patronizing and indifferent attitude towards my husband, she dismissed him and we were not able pick up our packages. He went back and was assisted by concierge and we were able to retrieve our packages. Eva's excuse was that she doesn't work the front. As a property manager you should know the inner workings of all your departments and protocols. Concierge is wonderful as a side note. I've never had any issue with them!