It's a rare occasion for me to ever write a review, but I'm at my wits' end. This place is getting worse by the day. I've been living here since 2016, and the previous management was very personable; someone from the leasing team was always available in the office during the day. Ever since new management took over a little over a year ago, they got rid of the concierge desk and service, which was one of the best parts about going into the office- you had that face to face interaction with a human. People from the previous management were consistent faces you'd see routinely on property, and you knew their names because they actually cared about the tenants rather than just taking your money. Now it's virtually impossible to get ahold of anyone. The current officer manager has a condescending attitude and approaches you as if you're an inconvenience and don't have basic intelligence. When she sent my new lease contract over via their online payment portal, I had signed it and submitted everything. I thought I had satisfied my portion of signing. No one communicated that once I signed and submitted, they have to sign and send it back to me for me to then click accept and submit again. Because they failed to relay that second step to me, my rent went into a month to month charge, and the rent amount was $2000 higher for 2 months compared to the rate that was reflected on the contract. This issues remains unresolved to this day, and I have yet to get my over charged amount back. The turn over rate is so high now, and people are moving out left and right. Construction is 24/7, which makes you not even be able to hear your own thoughts, let alone take any work meetings while you're working from home. They recently put in all of these "upgraded" features that no one asked for. For example, since they got rid of the concierge service, you no longer have people receiving and holding your mail; instead, they installed these Amazon style lockers, and if your package is in there for longer than 3 days, they will charge you $10 per day for the overage. I've repeatedly experienced package delivery issues because many carriers are confused as to how to use them. Seriously cannot wait to move out of here! Do NOT move here; save your money and move somewhere else that is a more pleasant living experience.